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AT&T 7401 - page 1
AT&T DEFINIT Y ® Communications System Generic 1 and Generic 3 and System 75 7401 Plus Voice Terminal User's Guide ...
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AT&T 7401 - page 2
NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: AT&a ...
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AT&T 7401 - page 3
Contents Your 7401 Plus Voice Terminal 1 What the Features Do 3 How to Use the Feature Directory 5 How to Use the Features 6 Key Words Handset Tones 6 6 Special Instructions 6 Troubleshooting 7 Quick Reference Lists 7 Abbreviated Dialing (AD) 8 Answering or Placing a Second Call 9 Automatic Callback 10 Call Forwarding All Calls 11 Call Park 11 Call ...
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AT&T 7401 - page 4
Your 7401 Plus Voice Terminal The 7401 Plus voice terminal has an innovative design to make it easy to use the many features of the AT&T DEFINITY ® Communications System or System 75. Familiarize yourself with your voice terminal, shown in Figure 1 and explained below. Figure 1. 7401 Plus Voice Terminal Starting at the top of Figure 1 and cont ...
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AT&T 7401 - page 5
Feature/call activity light Handset jack (on back of voice terminal) Message light Ringer volume control (on back of voice terminal) A green light which goes on steadily when you press [ Feature ]. Also, it flutters when you have an incoming call or when you put a call on hold, and flutters intermittently when you use the Select Ring feature. This ...
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AT&T 7401 - page 6
What the Features Do Below is a listing of many commonly used features and a description of how to use them. Note: You will have the Conference, Drop, Hold, Message, Select Ring, and Transfer features. In addition, you may have many of the other features listed here; your System Manager can advise you. Abbreviated Dialing (AD) Allows you to store s ...
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AT&T 7401 - page 7
Conference Allows you to conference up to 6 parties on a call (including yourself) so that you can conduct a 6-way discussion. Use to set up time-saving conferences, or to spontaneously include an additional party important to a conversation. Note: If you have both an active call and a call on hold, you must terminate one of the calls before you ca ...
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AT&T 7401 - page 8
How to Use the Feature Directory The Feature Directory, shown in Figure 2, provides a convenient quick reference list for 12 features which can be accessed by first pressing [ Feature ] and then pressing the corresponding entry number (1-9 and 0) or character (# and *) on the dial pad. For example, to put a call on hold, you would press [ Feature ] ...
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AT&T 7401 - page 9
How to Use the Features The procedures which follow give short, step-by-step instructions for using each feature. For your convenience, features are listed alphabetically. Key Words You will see these two terms used regularly in the procedures: entry number A number from 1-9 and 0, corresponding to the first 10 entries on the Feature Directory. Eac ...
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AT&T 7401 - page 10
● To operate a feature, you must have the handset off-hook (removed from the cradle of the voice terminal) unless otherwise noted. Any feature not listed on your Feature Directory can be activated or canceled by dialing a 1-, 2-, or 3-digit feature code. In the blanks provided within the procedures, write in the assigned code numbers. As you oper ...
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AT&T 7401 - page 11
Abbreviated Dialing (AD) To program/reprogram an AD entry on your Feature Directory Note: AD entry must first be assigned to your directory by your System Manager. 1 2 3 4 5 6 7 On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to store as AD entries Note: Each AD entry will hold one complete phon ...
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AT&T 7401 - page 12
7 8 Press [ # ] [confirmation tone] then [dial tone] Note: Repeat Steps 5-7 if you want to program additional items on the same list. Hang up and begin again at Step 1 if you want to program items on another personal list. Hang up ● Record the personal list item on the Abbreviated Dialing list in the back of this booklet. To place a call from a l ...
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AT&T 7401 - page 13
To return to first call 1 Complete second call or put it on hold 2 Flash the switchhook ● First call is reconnected Note: By repeatedly using hold, you can toggle back and forth between calls. To put first call on hold 1 Press [ Feature ], then [ 9 ] [dial tone] and place a second call ● First call is put on hold Note: Pressing [ Feature ], and ...
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AT&T 7401 - page 14
To cancel Automatic Callback 1 Press [ Feature ], then the Automatic Callback entry number again [dial tone] Call Forwarding All Calls To temporarily redirect all 1 Press [ Feature ], then the Call Forward entry number calls to an extension or or Dial Call Forward code outside number of your [dial tone] choice 2 Dial extension or number where calls ...
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AT&T 7401 - page 15
To return to a call parked 1 Press [ Feature ], then the Call Park entry number at your extension [confirmation tone] or Dial Answer Back code [dial tone] 2 Dial your own extension number [confirmation tone] ● You are reconnected to call To retrieve a call parked 1 at another extension 2 Dial Answer Back code [dial tone] Dial extension where call ...
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AT&T 7401 - page 16
Conference ✔ To add another party to a 1 call (for a total of up to 6 parties) 2 3 Press [ Feature ], then [ 8 ] [dial tone] ● Present call is put on hold Dial number of new party and wait for answer Note: You can privately discuss the call with the new party at this time; if no answer or busy, flash the switchhook to return to held call. Press ...
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AT&T 7401 - page 17
Last Number Dialed To automatically redial 1 the last number you dialed Press [ Feature ], then the Last Dialed entry number or Dial Last Number Dialed code Note: The redialed number can be an outside number (up to 24 digits), an extension, or a trunk or feature code. Leave Word Calling To leave a message after 1 Press [ Feature ], then the Leave W ...
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AT&T 7401 - page 18
Messag e ✔ To retrieve a message 1 See your System Manager for instructions regarding when your Message light your local message retrieval procedures is on Priority Calling To place a priority call 1 Press [ Feature ], then the Priority Calling (3-burst ring) entry number or Dial Priority Calling code [dial tone] 2 Dial the extension To change a ...
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AT&T 7401 - page 19
Select Ring To select a personalized 1 Press [ Feature ], then [ * ] (leave handset on cradle) ring pattern ● Green light flutters intermittently ● Voice terminal plays current ring pattern 2 Adjust the ringer volume with the sliding ringer control on back of voice terminal if desired 3 Press [ * ] again to hear the next ring pattern Note: Ther ...
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AT&T 7401 - page 20
Transfer ✔ To send present call to 1 another extension or outside number 2 3 4 Press [ Feature ], then [ 9 ] [dial tone] ● Present call placed on hold Dial number that call is to be transferred to [ringback tone] ● Remain on line and announce call; if number dialed is busy or unanswered, return to held call by flashing the switchhook Press [ ...
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AT&T 7401 - page 21
To retrieve voice 1 messages for a co-worker 2 3 4 Dial Voice Message Retrieval Coverage code [dial tone] Dial co-worker’s extension [voice prompting] Note: If you receive an intercept tone, see your System Manager for further instructions. Move through the messages with dial pad buttons previously listed Hang up to end Voice Message Retrieval 18 ...
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AT&T 7401 - page 22
Tones and Their Meanings Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset (receiver). Ringing Tones ● ● ● ● 1 ring — A call from another extension. 2 rings — A call from outside or from the attendant. 3 rings — A priority call from another extension, or from an Automatic Callba ...
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AT&T 7401 - page 23
Troubleshooting Problem A feature doesn’t work as noted in the book. There are no Feature Codes (such as Call Forward code or Send All Calls code) written in the appropriate blanks in this guide. Solution 1 Reread the procedure and try again. 2 For many features you must lift the handset before you can use the feature. 3 Check with your System Ma ...
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AT&T 7401 - page 24
Problem The telephone doesn’t ring. The lights do not go on next to the buttons. Solution 1 2 3 4 1 2 Set the ringer volume to a higher level. Place a test call from another extension to your extension. Check the line cord to make certain that it is securely connected at both ends. If there is still a problem, see your System Manager. Check the l ...
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AT&T 7401 - page 25
Key Words to Know activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages. ...
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AT&T 7401 - page 26
group list One of the 4 types of Abbreviated Dialing lists; programmable only by the System Manager. Contains telephone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit list item. handset The handheld part of the voice terminal which you pick up, talk into, and listen from. Also known as the receiver. par ...
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AT&T 7401 - page 27
switchhook The button under the handset in the cradle of the voice terminal. system list One of the 4 types of Abbreviated Dialing lists; programmable only by the System Manager. Contains telephone numbers helpful to all system users, and stores each of those numbers as a 2-digit list item. System Manager The person responsible for specifying and m ...
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AT&T 7401 - page 28
Quick Reference Lists Feature Codes Feature Code ABBREVIATED DIALING List 1 List 2 List 3 Program CALL FORWARDING ALL CALLS cancel CALL PARK Answer Back Feature Code CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING cancel PRIORITY CALLING SEND ALL CALLS cancel VOICE MESSAGE RETRIEVAL Coverage ...
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