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USER GUIDE ...
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3 3 00 I C P - 7 . 0 ...
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-i- Contents ABOUT THE 5240 IP APPLIANCE 1 5240 IP Appliance Features 2 TIPS FOR YOUR COMFORT AND SAFETY 3 Don't cradle the handset! 3 Protect your hearing 3 Adjusting the viewing angle 3 FOR USERS ON RESILIENT 3300 ICP SYSTEMS 3 CUSTOMIZING YOUR 5240 APPLIANCE 4 Ringer Control 4 Handset, Headset and Speakerphone Volume 4 Display Contrast Co n ...
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-ii- CALL HANDLING 9 Hold 9 Transfer 9 Conference 10 Conference Split 10 Add Held 10 Swap 10 Call Forward 11 Call Forward - Remote 12 Call Forward - End Chaining 13 Call Forward - Forced 13 Call Forward - Override 13 Messaging - Advisory 13 Messaging - Callback 14 USING OTHER FEATURES 16 Account Codes 16 Callback 17 Attendant Call Hold - Remote Ret ...
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-iii- USING THE APPLICATIONS 30 Personal Directory 30 Corporate Directory 31 Call Logs 32 Speed Dials 33 Bookmarks 33 Online Services 34 Mitel Networks IrDA Module 35 Speech Recognition 36 USING VISUAL VOICE MAIL 36 Setting up your mailbox 37 About the Voice Mail main screen 38 Sorting Messages 39 Playing messages 40 Making and Replying to Messages ...
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-1- ABOUT THE 5240 IP APPLIANCE The Mitel Networks 5240 IP Appliance is a digital tele phone that also serves as a gateway to your company network, providing you with real-time access to applications and services such as web browsing, dire ctory management and visual voice mail. The 5240 IP Appliance featur es a full-duplex speakerp hone that allow ...
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-2- 5240 IP Appliance Features Feature Function 1 - Ringing Indicator flashes to signal an incoming call. 2 - Audio Device Controls switches between headset and handset operation; mutes the handsfree micr ophone; and adjusts the sound level. 3 - Command Keys invokes the comman d or function described by the adjacent label. The comm and or function ...
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-3- TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolon g ed use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you talk on the phone a lot, you may find it more comfortable to use a headset. See Headset Operation for more information. Protect ...
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-4- CUSTOMIZING YOUR 5240 APPLIANCE Ringer Control To adjust the Ringer Volume whil e 5240 IP Appliance is ringing: z Press the volume cont rol button s located above the display. To adjust the Ringer Volume or Pi tch while the 5240 IP Appliance is idle: 1. Press SETTINGS . 2. Press the More command key. 3. Press the Ring Adjust command key. 4. Pre ...
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-5- Quick Key Programming You can program your quick keys using the 5240 IP Appliance or the Desktop Tool. The Desktop Tool is a companion applicat ion for the 5240 IP Appliance that runs on a PC. It all ows you to labe l the quick keys that you programmed. The labels appear on the display and cannot be assigned from the 5240 IP App liance itself. ...
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-6- Language Change To change the language on the display: 1. Press SETTINGS . 2. Press the More command key until Language appears. 3. Press the Language command key. 4. Press the command key fo r the desired language. 5. Press SETTINGS to exit the Se ttin gs menu. MAKING AND ANSWERING CALLS Make a call 1. If necessary, press PHONE VIEW to exit th ...
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-7- Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79 . To Redial a saved number: 1. Lift the handset. 2. Dial *6* . Speed Call - Personal To store a personal Speed Call number: 1. Press SETTINGS . 2. Press the More command key. 3. Press Speed Call command key. 4. Press a quick key that isn&ap ...
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-8- Handsfree Operation To enable Handsfree Operation: z Press HANDSFREE . To switch from Handsfree to Ha ndset operation during a call: z Lift the handset. To temporarily disable/enable th e microphone during Handsfree Operation: z Press MICR OPHONE (the micro phone LE D turns on when the microphone is dis abled). To end a Handsfree call: Do one o ...
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-9- CALL HANDLING Hold To place a call on Hold: z Press HOLD . To retrieve a call from Hold: 1. Lift the handset. 2. Press the line key with the flashing icon. To retrieve a call from Ho ld at another extension: z Press the flashing line key. - OR - Dial **1 and the number of the extension that placed the call on Hold. Transfer To Transfer an activ ...
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-10- Conference To set up a Conference when a two- p arty call is already established, or to add another party to an existing Conference: 1. Press Trans/Conf command key. 2. Dial the number of the next party. 3. Wait for an answer. 4. Press the Trans/Conf command key. To leave a Conference: z Hang up. Conference Split To split a conference and spea ...
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-11- Call Forward Call Forward lets you redirect incoming calls to an alte rnate number when your phone is busy, wh en you're not answerin g, or all the time. "Busy" (Internal, External, and Both ) redirects your calls when your telephone is busy. "No Answer" (Interna l, Ext ernal, and Both) redirects your calls after sever ...
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-12- To cancel Call Forward: 1. Press SETTINGS . 2. Press the More command key. 3. Press the Forwarding command key. 4. Select the type of call forwarding. 5. Press the Save/off command key. 6. Press SETTINGS to exit the Se ttin gs menu. Call Forward - Remote To forward calls from a remote extension to your extension: 1. Press SETTINGS . 2. Press t ...
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-13- Call Forward - End Chaining To ensure that calls do not get fo rwarded again by the destination number: 1. Lift the handset. 2. Dial 64 . 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73 . 3. Hang up. Call Forward - Forced To force an incoming call to be forwarded: z Press the Forwar ...
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-14- Messaging - Callback To leave a message waiting indication on a telephone when you hear busy or ringba ck tone: z Press Leave A Msg command key. To respond to a message waiting condition on your telephone: Do one of the following: z Press Messaging followed by Call . z Lift the handset, and then press Messaging. A call is placed to the messa g ...
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-15- To set a password (up to 7 digits, not including 0): 1. Press the Messaging command key. 2. Press the New Password command key. 3. Enter a password. 4. Press the Enter command key. 5. Enter the passw ord again. 6. Press the Enter command key. 7. Press SETTINGS to exit the Se ttin gs menu. To change or clear your password: 1. Press the Messagin ...
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-16- USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The co de identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to us e features or make calls that the extension ...
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-17- Callback To request a Callback when you reac h a busy or unanswered station: z Press the Call Me Back command key. To answer a Callback: z Lift the handset. To view and/or cancel outstanding Callbacks: 1. Press SETTINGS . 2. Press the More command key. 3. Press the Callbacks command key. 4. Press the Next and Previous command keys (if required ...
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-18- Call Park The Call Park feature allows you to place a ca ll in a special ho ld state . You, or someone else, can then retrieve the call from any extension in the system. After parki ng the call, the s y stem can automatically connect you to paging equipment so that you can announce the call to the requested party. To park an active call: 1. Do ...
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-19- Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1. Lift the handset. 2. Press the Pickup Call command key. (See Quick Key Pro g rammin g for instructions o n pro g rammin g features to your phone.) To answer a call that is ringing at a extension not in your Pickup Group: 1. Lift the handset. 2. Dial **6 ...
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-20- Do Not Disturb To activate or deactivate Do Not Disturb: z Press the Do Not Disturb quick key. To activate Do Not Disturb from a remote extension: 1. Lift handset. 2. Dial **5 . 3. Dial the number of the station to whi ch Do Not Disturb is to apply. 4. Hang up. To deactivate Do Not Distur b from a remote station: 1. Lift handset. 2. Dial ##5 . ...
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-21- Direct Paging Direct Paging allows you to page a party through their telephone speaker. To page another extension user: 1. Lift the handset. 2. Press the Direct Paging quick key. (See Quick Key Pro g rammin g for instructions o n pro g rammin g features to your set.) 3. Dial the exte nsion number. 4. Speak to the dialed party after the tone. I ...
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-22- Reminder To program a Reminder: 1. Press SETTINGS . 2. Press the Reminder command key. 3. Enter the time in 24-hour format. 4. Press the Save command key. 5. Press SETTINGS to exit the Se ttin gs menu. To view, change, and/or cancel a pending Reminder: 1. Press SETTINGS . 2. Press the Reminder command key. 3. Do one of the following: To ch ...
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-23- Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets wi th Feature Control Switch must be installed in the dedicated head set jack on the ba ck of the phone. Installation will disable your handset microphone. Disconnectin g the headset at the jack or at the qu ick-disconnect plug restores handset operation. I ...
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-24- Calculator To use the Calculator: 1. Press SETTINGS . 2. Press the Calculator command key. 3. Use the telephone keypad as the numeric keypad. The * key is used as a deci mal point key. The followin g operations as well as the Clear Entry/Clear (CE/CLR) and another decimal point are presented as co mm and keys : ( x,÷, -, +, /, = ) 4. Press SE ...
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-25- Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belon g to as many as three pa g in g g roups with one g roup designated as your "prime" gr oup. When you need to respond to a Group Page but don' t know the identity or extension number of the paging part ...
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-26- Trunk Flash The Trunk Flash feature allo ws you to access Centrex features (if available) while you are talking on an ou tside call . To flash a trunk while talking on an outside call: 1. Press TRANS/CONF . 2. Dial *57 for a single flash or *56 for a double flash. 3. Wait for dial tone. 4. Dial the Centrex feature access code. ...
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-27- Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to in form the other party that you are recording the conversation. For specific instructions, co nsult your System Administrator. To start recording while on a two-party call: z Press the Record Call command key. Not ...
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-28- Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simp ly log in at the phone using your assigned Hot Desk User Extension Number and the ph one im mediatel y assumes all your speed dials, features keys, call forwardi ng setup, and line appearances - even your language preference ...
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-29- Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the so urce of the call and prov ide this info rmation to appropriate personnel or authorities. CAUTION: Tagging a non-malicious ca ll may result in fines or other penalti ...
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-30- USING THE APPLICATIONS Personal Directory The Personal Directory provides easy a ccess to your pers onal address book. The main screen of the di rectory is your co ntrol center for all personal call management. From this screen, you ca n search entrie s and make calls. Note: Use the Desktop Tool to add new en tries to your Personal Directory. ...
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-31- Corporate Directory The Corporate Directory is created and maintained by your System Administrator. From the Corporate Directory screen, you can perform searches, make a call, an d view details on entr ies in the directory. To access the Corporate Directory: 1. Press ONLINE SERVICES . 2. Press Corporate Di rectory . To answer calls while in th ...
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-32- Call Logs Call Logs track up to 60 of your in coming, outgoing, and missed calls. It provides the name of each called or ca lling party, the date and time of the call, the phone number, call duration, an d the number of ca lls to or from that particular party. To access Call Logs: z Press CALL LOGS . To delete a log entry: 1. In one of the Cal ...
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-33- Speed Dials Speed Dials is an applicat ion that allows access to a list of phone numb ers that you can dial with on e or two key presses. Use the Desktop Tool to to add numbers to the list. To make a Speed Dial call: z Press SPEED DIALS , and then press a quick ke y associated with a speed call that you have programmed through the Desktop Tool ...
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-34- Online Services Online Services provides access to applications an d information pro g rammed by your System Administ rator for your use. Onlin e services can include company news and events, and company stock quotes. To access Online Services: z Press ONLINE SERVICES , and then press the quic k key associated with the service you want to use. ...
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-35- Mitel Networks IrDA Module The Mitel Networks IrDA (Infrared Di splay Adapter) Module provides a wireless connection betw een Mitel Networks' IP-b ased ICP an d the Palm Handheld Personal Digital Assistant (PDA). The IrDA Module's Dial by Address Bo ok (DBAB) application enhances the PDA's existing Address Book function by enabl ...
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-36- Speech Recognition Speech Reco g nition is an optional feature that allows you to interact with the system using your voice. With Speech Recognition, you can call people by saying their name and interact with the voice mail syst em using spoken commands. You can take a tutorial fr om your p hon e to learn the basics of using Speech Recognition ...
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-37- Setting up your mailbox Before you can use voice mail, you must first set up your mailbox. To set up your mailbox: 1. Press VOICE MAIL . 2. Enter the default passcode ( 999 ). 3. Press the Login command key or OK . 4. Follow the on-screen instructions to create your person al passcode and to record your name and greeting. You can change your m ...
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-38- About the Voice Mail main screen The Voice Mail main screen contains a chronological list of the voice messages in your mailbox , with the mo st recent message listed first. By default, the first message is selected when the main scr een opens. You can scroll through the messages by using the Navigation keys. Mes sages are marked in the follow ...
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-39- Sorting Messages By default, messages display in the orde r in which they were received from most to least recent. You can re-s ort your messages to display, z new messages first, and then the saved messages, z alphabetically according to the sender's name wi th unknown callers listed at the end, z urgent messages first followe d by non-u ...
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-40- Playing messages To play messages: 1. Access your mailbox. 2. Use the Navigation keys to select the message th at you want to play. 3. Press the Play command key. While listening to a Message you can press A fter listenin g to a messa g e you can press to skip to the end of message to fast forward five seconds to rewind five seconds go to the ...
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-41- Making and Replying to Messages To reply to a message: 1. Use the Navigation keys to select the message to which you wan t to reply. 2. Press the Reply command key. 3. Press the Record a Reply command key. 4. Record your message (see Recording Options below). 5. (Optional) Press the Add Recipients command key to send the reply to other mailbox ...
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-42- Delivery Options A ddressin g Options You can specify recipients for your me ssages by entering mailbox numbers, selecting mailbox owners by name, or by using a distribution list. Press this key to Urgent place the message firs t in the destination mailbox (es) Confidential prevent the recepi ent(s) of your message from forwarding it Confirm R ...
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-43- Recording Memos To record a memo to yourself: 1. Access your mailbox. 2. Press the More Choices command key repeatedly until Record Memo appears. 3. Press the Record Memo command key. 4. Press to start recordin g . (See the previous pa g e for recordin g options.) 5. Press the Done command key. 6. Press the Log Out command key. Creating Distri ...
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-44- Changing your Greeting s, Name and Passcode When you first set up your mailbox yo u recorded a greetin g and your name and selected a passcode. The User Options menu allows you to chan g e these at any time. There are two types of mailbox gree tings: "permanent " and "temporary". You record the permanent greeting when you f ...
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TM , ® T rademar k of Mit el Network s Cor poration. © C o py r i ght 20 0 6 , M i t e l N et w o r ks C or p o r at i o n . All righ ts rese rved. ...
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