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Manual Grandstream Networks GXV3000

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  • Grandstream Networks GXV3000 - page 1

    Grandstream Network s, Inc. GXV300x Series IP Video Phone GXV300x Series User Manu al www.grandst ream.com Firmware Version 1.2. 3.7 support@gran dstream.c om ...

  • Grandstream Networks GXV3000 - page 2

    T AB LE OF C ONTENTS GXV300 X U SER M ANUAL WELCOME ............... ......... ....... ......... ......... ......... ......... .......... ......... ......... ......... ......... ....... ......... ......... ......... ......... ...... 2 GXV3000X S ERIES O VERVIEW . ............ ....... ......... ......... ......... ......... ......... ......... ...... ...

  • Grandstream Networks GXV3000 - page 3

    T AB LE OF F IGURES GXV300 X U SER M ANUAL Figure 1: Connecting t he GXV300x .. ... ... .. .. ... .. .. ... ... .. ... .. .. ... .. .. ... ... ... .. .. .. ... .. .. ... ... ... .. .. ... .. .. ... ... .. .. 4 Figure 2: GXV LCD Screen .... ... .. ... .. ... ... .. .. .. ... .. ... ... .. ... .. .. ... .. .. ... ... ... .. .. .. ... .. ... .. ... .. ...

  • Grandstream Networks GXV3000 - page 4

    Grandstream Networks, Inc . GXV300x User Manual Page 2 of 54 Firmware 1.2.3.7 Updated: 12/2010 W ELCO ME Thank you for purchasing t he G randstr eam GXV30 0x IP Video Phone. The GXV300x is a c ost effect ive, easy to use and easy to configure IP video communicat ions solut ion. The GXV300x s upports popular voice c odecs and H. 264, H.263/H.2 63+ v ...

  • Grandstream Networks GXV3000 - page 5

    Grandstream Networks, Inc . GXV300x User Manual Page 3 of 54 Firmware 1.2.3.7 Updated: 12/2010 I NSTALL ATION Unpack and check all accessories. Equipment inc luded in t he package: The GXV300x IP Video Phone package c ontains: 1. One GXV300x Main Case 2. One Handset 3. One Phone Cord 4. One Univers al Power Adapt or 5. One Ethern et Cable 6. Two W ...

  • Grandstream Networks GXV3000 - page 6

    Grandstream Networks, Inc . GXV300x User Manual Page 4 of 54 Firmware 1.2.3.7 Updated: 12/2010 C ONNECTI NG Y OUR GXV IP V IDEO P HONE F IGURE 1: C ONNECTING THE GXV300 X T ABLE 1: D EFINITIO NS OF THE G XV-300 X C ONNECTORS 1 PC 10/100Mbps RJ-45 port for connecting PC as switch mode 2 LAN 10/100Mbps RJ-45 port for uplink to Ethernet. 3 USB USB Int ...

  • Grandstream Networks GXV3000 - page 7

    Grandstream Networks, Inc . GXV300x User Manual Page 5 of 54 Firmware 1.2.3.7 Updated: 12/2010 W A L L M O U NT GXV300x c an be wall mou nted. The t wo (2) wall mou nt sust aining brackets can be att ached to t he bottom of the main body: To position the phone on the wall, place two f ixed hangers on th e wall, hang t he back of the phone on the fi ...

  • Grandstream Networks GXV3000 - page 8

    Grandstream Networks, Inc . GXV300x User Manual Page 6 of 54 Firmware 1.2.3.7 Updated: 12/2010 P RODUCT O VERVIEW Desktop Vi ew Side View Back View Closed T AB LE 2: GXV300 X P RODUCT M ODELS Model Overview P/N GXV3000 -Three lines xxx-xx 001 -xxx GXV3005 -Three lines - One LINE(FXO/PSTN) port xxx-xx 007 -xxx GXV3006 -Three lines -One PHONE(FXS) po ...

  • Grandstream Networks GXV3000 - page 9

    Grandstream Networks, Inc . GXV300x User Manual Page 7 of 54 Firmware 1.2.3.7 Updated: 12/2010 Exterior Black or Silver ABS plast ic, 30 buttons (6 of which are LED buttons) Universal Power Suppl y 100-240V input, 12VDC/1.2A outpu t, US/Euro/UK/Australian styl e plug availa- ble Dimension 6.5cm x 18cm x 16cm Weight 1.2kg Operating Temperatu re 0º- ...

  • Grandstream Networks GXV3000 - page 10

    Grandstream Networks, Inc . GXV300x User Manual Page 8 of 54 Firmware 1.2.3.7 Updated: 12/2010 caller I D, 3-way conferencing, redial, d ial p lans, off-hook auto d ial, auto answer, early dial, speed dial , ca ll log, a nd volume c ontrol, Visual v oice mail indicator, audio mute & camera block (for privacy), downloadable c ustom ring-tones Ca ...

  • Grandstream Networks GXV3000 - page 11

    Grandstream Networks, Inc . GXV300x User Manual Page 9 of 54 Firmware 1.2.3.7 Updated: 12/2010 U SING GXV300 X IP V IDEO P HONE G ETTING F A MILI AR WITH LCD F IGURE 2: GXV LCD S CREEN The LCD display disappears when t he screensaver is on. If you do not want the LCD displa y, you can turn it off. T AB LE 6: LCD I CON D EFINITIONS Icon LCD I con De ...

  • Grandstream Networks GXV3000 - page 12

    Grandstream Networks, Inc . GXV300x User Manual Page 10 of 54 Firmware 1.2.3.7 Updated: 12/2010 Real - time Clock: Synchroniz ed to Internet time server (Inte rnet requi red) Time zone configurable via we b browser AM/PM indi cator Missed Call Icon: Icon appe ars when you miss a cal l Number indi cates how many missed calls Video Mute: ON when vide ...

  • Grandstream Networks GXV3000 - page 13

    Grandstream Networks, Inc . GXV300x User Manual Page 11 of 54 Firmware 1.2.3.7 Updated: 12/2010 Table 7: G XV Button De finitions Key Button Key Button Definitions LINE1 - LINE 3 3 Line keys wi th LED , can be conf igured to different SIP profile s or providers UP ↑ Use button to select next “Menu Item” when phone is in key pad configurat ion ...

  • Grandstream Networks GXV3000 - page 14

    Grandstream Networks, Inc . GXV300x User Manual Page 12 of 54 Firmware 1.2.3.7 Updated: 12/2010 M ULTIPLE SIP A CCO UNTS AND L INES The GXV300x can s upport up to 3 independe nt SI P accounts. E ach account is capable of independent SIP s erver, user and NAT set tings. Each of t he 3 line butt ons (LI NE1-LINE3) is “virt ually” mapped t o an in ...

  • Grandstream Networks GXV3000 - page 15

    Grandstream Networks, Inc . GXV300x User Manual Page 13 of 54 Firmware 1.2.3.7 Updated: 12/2010 4. U SING THE C ALL HISTORY : To c all a phone number in the phone’s histor y W hen us ing t he cal l h istory , the p hone w ill use the s ame SI P a ccount as w as used for t he last call/call attempt . Thus, when returning a call made to the third S ...

  • Grandstream Networks GXV3000 - page 16

    Grandstream Networks, Inc . GXV300x User Manual Page 14 of 54 Firmware 1.2.3.7 Updated: 12/2010 • Both phones can be connect ed through a router using public or private I P addresses ( with neces- sary port forwarding or D MZ) To make a direct IP call, please f ollow these step s: 1. Press MENU butt on to bring up MAI N MENU. 2. Select “Direct ...

  • Grandstream Networks GXV3000 - page 17

    Grandstream Networks, Inc . GXV300x User Manual Page 15 of 54 Firmware 1.2.3.7 Updated: 12/2010 M A KING P HONE C ALLS Receiving Calls 1. Incoming singl e call: P hon e ri ngs w ith se lected ring-tone. The corresponding a ccount LINE flashes r ed. Answer c all by taking Hand set/SPEAKER /Headset off hook or pressing SPEAK ER. 2. Incoming m ultiple ...

  • Grandstream Networks GXV3000 - page 18

    Grandstream Networks, Inc . GXV300x User Manual Page 16 of 54 Firmware 1.2.3.7 Updated: 12/2010 3. Cancel Conference: If after pressing t he “CO NF” button, a user decides not t o conference any- one, pres s CONF again will cancel t he operation. 4. End C onference: To end a conf erence, one way is t o press HOLD, this breaks the conference and ...

  • Grandstream Networks GXV3000 - page 19

    Grandstream Networks, Inc . GXV300x User Manual Page 17 of 54 Firmware 1.2.3.7 Updated: 12/2010 Camera Local Loopback Display and OSD ON/OFF Enable/Disable camera loc al loopback display and OSD (O n Screen Display). T his key func tioning in loop switch when pres sed continuously, the camera local loop back, OSD display, PIP, P IP s wap w ill appe ...

  • Grandstream Networks GXV3000 - page 20

    Grandstream Networks, Inc . GXV300x User Manual Page 18 of 54 Firmware 1.2.3.7 Updated: 12/2010 C ALL F EATURES The GXV300x supports traditional and advanced t elephony f eatures. T AB LE 8: GXV300 X C ALL F EATURES Key Call Fea tures *30 Block Caller ID T (for all subsequent calls) T *31 Send Caller ID T (for all subsequent calls) T *50 Disable Ca ...

  • Grandstream Networks GXV3000 - page 21

    Grandstream Networks, Inc . GXV300x User Manual Page 19 of 54 Firmware 1.2.3.7 Updated: 12/2010 C ONFIGUR ATION G UIDE Th e G XV 3 0 0 x ca n b e co n f i g u re d i n tw o w ay s. F i r st l y , u si n g th e K ey Pa d C o n fi g u r a t io n M en u on th e ph o n e ; se - co n d l y , t h r o u gh e m b e d d e d w e b - co n f i g u r a ti o n m ...

  • Grandstream Networks GXV3000 - page 22

    Grandstream Networks, Inc . GXV300x User Manual Page 20 of 54 Firmware 1.2.3.7 Updated: 12/2010 F IGURE 5: F LOW C HART OF K EY P AD C ONFIGURATION M ENU ...

  • Grandstream Networks GXV3000 - page 23

    Grandstream Networks, Inc . GXV300x User Manual Page 21 of 54 Firmware 1.2.3.7 Updated: 12/2010 T AB LE 9: K EY P AD C ONFIGURATION M ENU Config Press Menu but ton t o display the configuration se lections: • Network. To enable/disab le DHCP. To set up IP-address, Net mask and Gateway address • SIP To change SI P-server set tings f or primary a ...

  • Grandstream Networks GXV3000 - page 24

    Grandstream Networks, Inc . GXV300x User Manual Page 22 of 54 Firmware 1.2.3.7 Updated: 12/2010 • Keypad/LED Diagnostic s All LEDs will light up Press an y key on the ke ypad, to display the button name in the LCD. Lift and put bac k the handset or press Menu button t o exit the diagnost ic mode. • LCD Diagnostics • Camera/LCD Test Pattern ? ...

  • Grandstream Networks GXV3000 - page 25

    Grandstream Networks, Inc . GXV300x User Manual Page 23 of 54 Firmware 1.2.3.7 Updated: 12/2010 1 The W eb-enabled c omputer has t o be connected to the same sub-network as t he phone. This can easi- ly be done by connecting the computer t o the same hub or switch as the phone is connected to. In ab- sence of a hub/switch (or f ree ports on the hub ...

  • Grandstream Networks GXV3000 - page 26

    Grandstream Networks, Inc . GXV300x User Manual Page 24 of 54 Firmware 1.2.3.7 Updated: 12/2010 Registered This field indicates whethe r the accounts are registered to the related SIP server(s). GXVx3000 can suppo rt up to three different SIP profiles. PPPoE Link Up This field shows whether the PPPoE connection is u p if connected directly to DSL m ...

  • Grandstream Networks GXV3000 - page 27

    Grandstream Networks, Inc . GXV300x User Manual Page 25 of 54 Firmware 1.2.3.7 Updated: 12/2010 IP A ddress The GXV300x operates in two mo des: • D HCP mode : all the field values for the Static IP mode are not used (eve n though they are still saved in t he Flash memory .) The G XV300x acquires its IP address from the first DHCP server it discov ...

  • Grandstream Networks GXV3000 - page 28

    Grandstream Networks, Inc . GXV300x User Manual Page 26 of 54 Firmware 1.2.3.7 Updated: 12/2010 Disable SIP User Displa y Default is No. If enabled, SIP User ID will not be show n on the LCD Disable IP A ddress Display Default is No. If enabled, the IP address of the phone will not be shown on the LCD LCD Screen Saver Start Interval Default value i ...

  • Grandstream Networks GXV3000 - page 29

    Grandstream Networks, Inc . GXV300x User Manual Page 27 of 54 Firmware 1.2.3.7 Updated: 12/2010 T AB LE 12: A DVANCED S ETTINGS C ONFIGURA TION P AGE D EFINITIONS Admin Pas s w ord Administrator passw ord . Only the administrator c an configure the “Advanced Settings” page and “Account x” pages. Pass word fiel d is purpose ly blank for secu ...

  • Grandstream Networks GXV3000 - page 30

    Grandstream Networks, Inc . GXV300x User Manual Page 28 of 54 Firmware 1.2.3.7 Updated: 12/2010 Video Frame Skipping Skipping the bad video f rame received Default is No. Sharpening Filter Sharpen ing filter for incoming video. Default value is 5 Brightening Filter Brightening filter for inco ming video. Default value is 5 Tone Remapping Filter Def ...

  • Grandstream Networks GXV3000 - page 31

    Grandstream Networks, Inc . GXV300x User Manual Page 29 of 54 Firmware 1.2.3.7 Updated: 12/2010 Use Random Port This parameter, when set t o “Y es”, will force random gen eration of both the local SIP and RTP ports. This is usually necessa ry when multiple GXV300xs are behind the same full cone NAT. De- fault is No. (This paramete r should be s ...

  • Grandstream Networks GXV3000 - page 32

    Grandstream Networks, Inc . GXV300x User Manual Page 30 of 54 Firmware 1.2.3.7 Updated: 12/2010 Authenticate Conf File Authenticate conf iguration file before acceptance. Default is No. S creen Saver Do w nload This is the path for scr een saver image downloading. It may or may not be the sa me path as the firmware or co n figuration server. Us er ...

  • Grandstream Networks GXV3000 - page 33

    Grandstream Networks, Inc . GXV300x User Manual Page 31 of 54 Firmware 1.2.3.7 Updated: 12/2010 Call Progress Tones Using these settings, users can configure ring or tone frequenc ies based on parameters from local telecom. By default, they are set t o North American standard. Frequencies should be conf igured with known values to avoid uncomfortab ...

  • Grandstream Networks GXV3000 - page 34

    Grandstream Networks, Inc . GXV300x User Manual Page 32 of 54 Firmware 1.2.3.7 Updated: 12/2010 I NDIVIDU AL A CCO UNT S ETTINGS The GXV 300 x has 3 line appearan ces, eac h with an independe nt SIP account. Eac h SIP acc ount requires its own conf iguration page. Their configurati ons are identical. T AB LE 13: SIP A CCOUNT C ONFIGURA TION P AGE D ...

  • Grandstream Networks GXV3000 - page 35

    Grandstream Networks, Inc . GXV300x User Manual Page 33 of 54 Firmware 1.2.3.7 Updated: 12/2010 N A T Traversal (STUN) This parameter def ines whether the NAT traversal mechanism is activated. If activated (by choosing “Yes”) and a STUN server is also specified, then the GXV300x will behave ac- cord ing to the STUN client specification. Using t ...

  • Grandstream Networks GXV3000 - page 36

    Grandstream Networks, Inc . GXV300x User Manual Page 34 of 54 Firmware 1.2.3.7 Updated: 12/2010 Dial Plan Dial Plan Rules : 1. Acce pt Digit s: 1,2 ,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d 2. Grammar: x - an y di git from 0-9; • xx+ - at least 2 digits number; • xx. – at least 1 digit number. • ^ - exclude; • [3-5] - any digit of 3, 4, or ...

  • Grandstream Networks GXV3000 - page 37

    Grandstream Networks, Inc . GXV300x User Manual Page 35 of 54 Firmware 1.2.3.7 Updated: 12/2010 Callee R equest Timer If se lecting “Y es”, the ph one will use s ession timer when it receives inbound calls with ses- sion timer request . Force Timer If se t to “Y es”, the phone will use session timer even if the remote party does not support ...

  • Grandstream Networks GXV3000 - page 38

    Grandstream Networks, Inc . GXV300x User Manual Page 36 of 54 Firmware 1.2.3.7 Updated: 12/2010 Jitter Dela y Select desired Jitt er Buffer Delay . Defau lt is Medium. It is using 100, 200 and 400ms to match the setting of low, medium and high for audio. The video always buffere d and played in synchronize with audio. Grandstream recommends “High ...

  • Grandstream Networks GXV3000 - page 39

    Grandstream Networks, Inc . GXV300x User Manual Page 37 of 54 Firmware 1.2.3.7 Updated: 12/2010 AC Termination Im pe d- ance Selects the imped ance of the analog line connected to the FX O port on GXV3005 Here is s ome basic information which may be helpful for initial configuration: 600 Ohm – N orth America; 270 Ohm + (750 Oh m || 150 nF) -- Mos ...

  • Grandstream Networks GXV3000 - page 40

    Grandstream Networks, Inc . GXV300x User Manual Page 38 of 54 Firmware 1.2.3.7 Updated: 12/2010 Volume A mplification Voice pa th volume adjustment. • Rx is a gain level for signals tr ansmitted by FXS • Tx is a gain level for signals received by FXS. Default = 0 dB for both parameters. Loudest volume: +6dB Lowest volume: -6dB. User can adjust ...

  • Grandstream Networks GXV3000 - page 41

    Grandstream Networks, Inc . GXV300x User Manual Page 39 of 54 Firmware 1.2.3.7 Updated: 12/2010 C ONFIGUR ATION THROUGH S ECURE C ENTRAL P ROVISION ING S ERVER Grandstrea m GXV300x can be automatically co nfigured f rom a cent ral provisioning system. W hen GXV300x boot up, it will send TFTP or HTTP request to download configuration file, “cf g00 ...

  • Grandstream Networks GXV3000 - page 42

    Grandstream Networks, Inc . GXV300x User Manual Page 40 of 54 Firmware 1.2.3.7 Updated: 12/2010 S OFTW ARE U PGRADE & C USTOMIZ ATION Software (or firmware) can b e u pgraded u sing either TF TP or HTTP. The co rresponding co nfiguration settings are in the ADVANC ED SETTINGS configuration page. F IRM WA RE U PGRADE THR OUGH T FTP/HTTP To upgra ...

  • Grandstream Networks GXV3000 - page 43

    Grandstream Networks, Inc . GXV300x User Manual Page 41 of 54 Firmware 1.2.3.7 Updated: 12/2010 Alternatively, download and inst all a free TFTP or HTTP server and pe rform firmw are upgrades. Free W indows version TFTP server is available: http://s upport.solarwinds. net/updat es/New-cust omerFree.cf m . Or http://t ftpd32.jounin.net / . Instructi ...

  • Grandstream Networks GXV3000 - page 44

    Grandstream Networks, Inc . GXV300x User Manual Page 42 of 54 Firmware 1.2.3.7 Updated: 12/2010 NOTE: M ake sure t o set “ Allow D HCP Option 66 t o override ser ver ” t o NO , otherwise, If DHCP option 66 turned ON in LAN, t he TFTP server can be redirect ed. M A N A GING F IRMW A RE AND C ONFIGUR A TION F ILE D OWN LOAD W hen “Automatic Upg ...

  • Grandstream Networks GXV3000 - page 45

    Grandstream Networks, Inc . GXV300x User Manual Page 43 of 54 Firmware 1.2.3.7 Updated: 12/2010 GXV C USTO MIZATION XML P HONEBOOK Introduction Th e Gr a n d s t re a m G X V e n a b l e s y ou t o e a s i l y s h a r e a n d m a i n t a i n a p h o n e b oo k th r o u g h th e w e b . Th e X M L - ph o n e b o o k m u s t b e s t o r ed o n a we b ...

  • Grandstream Networks GXV3000 - page 46

    Grandstream Networks, Inc . GXV300x User Manual Page 44 of 54 Firmware 1.2.3.7 Updated: 12/2010 XML S y ntax XS D f i l e <? xml ve rsion = " 1.0 " ?> < xsd:sch ema xmlns: xsd = " http:/ /www.w3 .org/2001/XMLSch ema " > < xsd:e lement nam e = " AddressB ook " > < xsd :complexTyp e > < xsd:seq ...

  • Grandstream Networks GXV3000 - page 47

    Grandstream Networks, Inc . GXV300x User Manual Page 45 of 54 Firmware 1.2.3.7 Updated: 12/2010 < Phone > < phon enumber > 6000 < / phonenu mber > < acco untindex > 1 </ accountind ex > </ Phone > </ Contact > </ Addres sBook > S CREENSAVER I MAGES Customize the sc reensaver images b y u sing t he fr ...

  • Grandstream Networks GXV3000 - page 48

    Grandstream Networks, Inc . GXV300x User Manual Page 46 of 54 Firmware 1.2.3.7 Updated: 12/2010 F IGURE 7: S CREENSHOT OF S CREENSAV ER U TILITY • Remember t he limitation of the i mage.bin file (20 images or 320kb) • Put the gener ated file ( image.bin) into t he same f olders as the f irmware files • Reboot or Power c ycle the phone and wai ...

  • Grandstream Networks GXV3000 - page 49

    Grandstream Networks, Inc . GXV300x User Manual Page 47 of 54 Firmware 1.2.3.7 Updated: 12/2010 C USTOMI ZED R ING T ONES Download the free Ringtones G eneration tool fr om http://www.gran dstr eam.com/support /downloads. html Please f ollow the same rules as above HTU Screensaver Images UTH to generat e the ringt one files and load them into the p ...

  • Grandstream Networks GXV3000 - page 50

    Grandstream Networks, Inc . GXV300x User Manual Page 48 of 54 Firmware 1.2.3.7 Updated: 12/2010 A U XILI A RY P ORTS USB 2.0 P ORT W hen a USB flash driv e is connected to a USB 2. 0 port, an ico n is displayed in the higher right section of the LCD. Same when US B keyboard or mouse plugged into t he ports. C APTUR E PICTURES VIA USB PORT Once a US ...

  • Grandstream Networks GXV3000 - page 51

    Grandstream Networks, Inc . GXV300x User Manual Page 49 of 54 Firmware 1.2.3.7 Updated: 12/2010 Headset Jack F IGURE 10: H EADSET J AC K D IAGRA M The left side o f the diagra m illustrat es the RJ22 (handset p lug ) pin as signment; the right si de illustrates the 2.5mm headset plug. Addit ional adaptors ar e nec essary to connect the phone to an ...

  • Grandstream Networks GXV3000 - page 52

    Grandstream Networks, Inc . GXV300x User Manual Page 50 of 54 Firmware 1.2.3.7 Updated: 12/2010 F IGURE 11: H EADSET C ROSS - OVER D IAGRAMS Roll O ver Cable (already p rovided, t o connect t he handset to phone bas e) Cross Over Cable (re quired f or Plantronics He adset) a b c d One End Another End b a d c a b c d One End Another End d c b a ...

  • Grandstream Networks GXV3000 - page 53

    Grandstream Networks, Inc . GXV300x User Manual Page 51 of 54 Firmware 1.2.3.7 Updated: 12/2010 V IDEO S URVEILL ANCE To use the GXV300x as a v ideo surveillance camera, please configure the GXV300x and the monitor PC in the same LAN env ironment. Advanced users may ma nipulate it t o work over W AN ( conf iguration not r ec- ommended and not cov e ...

  • Grandstream Networks GXV3000 - page 54

    Grandstream Networks, Inc . GXV300x User Manual Page 52 of 54 Firmware 1.2.3.7 Updated: 12/2010 F IGURE 12: S CREENSHOT – M ONITORI NG S TATION ...

  • Grandstream Networks GXV3000 - page 55

    Grandstream Networks, Inc . GXV300x User Manual Page 53 of 54 Firmware 1.2.3.7 Updated: 12/2010 ...

  • Grandstream Networks GXV3000 - page 56

    Grandstream Networks, Inc . GXV300x User Manual Page 54 of 54 Firmware 1.2.3.7 Updated: 12/2010 R ESTORE F ACTORY D EFAULT S ETTING WARNING: Restori ng t he Factory Default Setting will del ete all c onfiguration informat ion of t he phone. Please backup or print all the s ettings bef ore you rest oring factory def ault settings. Gr andstream is n ...

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All of them are important, but the most important information from the point of view of use of the device are in the user manual Grandstream Networks GXV3000.

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