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Dell KR019 - page 1
www .dell.com | support.dell.com Dell Precision™ R5400 Setup and Quick Reference Guide This guide provides an overview of features, specifications, and quick setup, software, and troubleshooting inform ation for your computer . For more information about your operating sy stem , devices, and other technologies, see the Dell T echnology Guide at s ...
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Dell KR019 - page 2
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. If you purchased ...
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Contents 3 Contents 1 About Y our Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back Panel Connectors . . . . . . . . . . . . . . . . . . 8 2 Setting Up Y our Computer . . . . . . . . . . . . . 9 Quick Setup . . . . . . . . . ...
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4 Contents T roubleshooting Software and Hardware Problems . . . . . . . . . . . . . . . . . . . . . . 38 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 39 T roubleshooting T ips . . . . . . . . . . . . . . . . . . . 44 Power Problems . . . . . . . . . . . . . . . . . . 45 Memory Problems . . . . . . . . . . . . . . . . . 46 Lockups and Sof ...
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Contents 5 Problems With Y our Order . . . . . . . . . . . . . . . . 67 Product Information . . . . . . . . . . . . . . . . . . . 68 Returning Items fo r Warr anty Repair or Credit . . . . . 68 Before Y ou Call . . . . . . . . . . . . . . . . . . . . . 69 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 71 Index . . . . . . . . . . . . . . ...
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6 Contents ...
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About Y our Computer 7 About Y our Computer Front V iew Back V iew 1 power button, power light 2 drive activity light 3 network activity lights (2) 4 diagnostic lights (4) 5 USB 2.0 connectors (2) 6 optical drive 7 optical drive eject button 8 hard drive bay s (2) 1 power connector 2 expansion card slots 3 back panel connectors 35 14 26 7 8 2 3 1 ...
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8 About Y our Computer Back Panel Connectors 1 network link integrity light 2 network adapter connector (primary) 3 network activity light 4 line-out connector 5 line-in connector 6 serial connectors (2) 7 keyboard connector 8 mouse connector 9 USB 2.0 connectors (3) 10 network activity light 11 network adapter connector (secondary) 12 network link ...
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Dell KR019 - page 9
Setting Up Y our Computer 9 Setting Up Y our Computer Quick Setup CAUTION: Before you begin any of the procedur es in this section, read and follow the safety instructions prov ided with your computer . This section describes the steps to se t up your computer for the first time. 1 Unpack your computer and identify each item. Keep all shipping mate ...
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10 Setting Up Y our Computer 2 Install the rails and the computer in the rack. See your rack installation docume ntation for safety instructions and instructions on installing your computer in a rack. 3 Connect the keyboar d and mouse. ...
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Setting Up Y our Computer 11 4 Connect the monitor (optional). 5 Connect the computer and monitor (optional) power cables. ...
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12 Setting Up Y our Computer 6 Attach the power cable retention brack et on the right bend of the power supply handle. Bend the power cabl e into a loop as shown in the illustration and attach the cabl e to the bracket’s cable clasp. 7 Plug the other end of the power cable in to a grounded electrical outlet or a separate power source such as an u ...
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Dell KR019 - page 13
Setting Up Y our Computer 13 9 Install the bezel (optional). Connecting to the Internet NOTE: ISPs and ISP offerings vary by country . T o connect to the Internet, you need a network connection and an Internet service provider (ISP). Contact your ISP for setup instructions. Setting Up Y our Internet Connection T o set up an Internet connection with ...
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Dell KR019 - page 14
14 Setting Up Y our Computer Microsoft Windows Vista ® 1 Save and close any open files, and exit any open programs. 2 Click the W indows Vista Start button™ , and then click Control Pa n e l . 3 Under Network and Internet, click Connect to the Internet . The Connect to the Internet window appears. 4 In the Connect to the Internet window , click ...
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Setting Up Y our Computer 15 6 Click the appropriate option under How do you want to connect to the Internet? , and then click Next . NOTE: If you do not know which type of connection to sele ct, contact your ISP . 7 Use the setup information provided by your ISP to complete the setup. T ransferring Information to a New Computer Microsoft Windows V ...
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Dell KR019 - page 16
16 Setting Up Y our Computer Using the F iles and Settings T ransfer W izard r equires the Operating System installation media that came with yo ur computer or a wizard disk, which the wizard can cr eate for you. NOTE: For more information about transferring data, search support.dell.com for document #154781 ( What Are The Different Methods T o T r ...
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Dell KR019 - page 17
Setting Up Y our Computer 17 6 Under Select a transfer method , click the transfer method of your choice, and click Next . 7 Under What do you want to transfer? , click to select the data you want to transfer , and click Next . The selected data is copied and the Completing the Collection Phase screen appears. 8 Click Fi n i s h . TRANSFER DATA TO ...
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Dell KR019 - page 18
18 Setting Up Y our Computer 5 Review the information under Now go to your old computer , and then go to the source computer . Do not click Next . COPY DATA FROM THE SOURCE COMPUTER 1 Insert the wizard disk into the source computer . 2 Click Start → Run . 3 Click Browse... and navigate to fastwiz on the wizard disk, and click OK . 4 Under Which c ...
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Dell KR019 - page 19
Specifications 19 Specifications NOTE: Offerings may vary by region. Fo r more information regarding the configuration of yo ur computer , click Start → Help and Support and select the option to view information about your computer . Processor P rocessor type one or two Dual-Core Intel ® Xeon ® 5200 processors one or two Quad-Core Intel Xeon 54 ...
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Dell KR019 - page 20
20 Specifications NIC integrated network interfac e with ASF 2.0 support as defined by DMTF , capable of 10/100/1000-Mbps communication: • green — A good connection e xists between a 10-Mbps network and the computer . • orange — A good connection exists between a 100-Mbps network and the computer . • yellow — A good connec tion exists b ...
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Dell KR019 - page 21
Specifications 21 Audio T ype integrated ADI 1984 High Definition Audio CODEC and AC97/High Definition digital controller Expansion Bus Bus type PCI 2.3 PCI Express 1.0a SA T A 2.0 USB 2.0 Bus speed/transfer rate PCI: 133 MB/s PCI Express: x8 slot bidirectional speed — 500 MB/s x16 slot bidirectional speed — 1 GB/s SA T A 1.0 and 2.0: 150 and 3 ...
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Dell KR019 - page 22
22 Specifications PCI: Connector one Connector size 124 pins Connector data width (maximum) 32 bits PCI- X: Connector one Connector size 188 pins Connector data width (maximum) 64 bits PCI Express x8: Connector one x16 (supports x8, x4 and x1 cards) Connector size 164 pins Connector data width (maximum) x8 PCI Express lane PCI Express x16: Connecto ...
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Dell KR019 - page 23
Specifications 23 PS/2 (keyboar d and mouse) two back panel 6-pin mini-DIN Serial two back panel 9-pin connectors (16550C-compatible) Aud io two back panel connectors (line-in and line-out) System board connectors: Serial A T A three 7-pin connectors Internal USB one 10-pin connector Fa n s two 4-pin connectors two 5-pin connectors PCI (on center r ...
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Dell KR019 - page 24
24 Specifications Controls and Lights F ront panel: Po w e r b u t t o n push button — P ress the powe r button to turn on the computer . NOTICE: T o avoid losing data , do not turn off the computer by pressing th e power button. Instead, perform an operating sy stem shutdown. P ower light green light — Blinking gr ee n in sleep state; solid gr ...
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Dell KR019 - page 25
Specifications 25 Back panel: Link integrity light (on integrated network adapter) The network link light is on when a good connection exists between a 10-Mbps, 100-Mbps, or 1000-Mbps (1-Gbps) network and the computer . • gr een — A good connection exists between a 10-Mbps network and the computer . • orange — A good connection e xists betw ...
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Dell KR019 - page 26
26 Specifications Phy sical Height 8.656 cm (3.40 inches) W idth 42.62 cm (16.78 inches) Depth: W ith front bezel W ithout front bezel 68.45 cm (26.95 inches) 73.25 cm (28.84 inches) W eight: W ith front bezel W ithout front bezel 20.85 kg (45.97 lb) 20.45 kg (45.08 lb) Environmental T emperature: Operating 10° to 35°C (50° to 95°F) with a maxi ...
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Dell KR019 - page 27
Specifications 27 Maximum shock: Operating 40 G +/– 5% with pulse du ration of 2 msec +/-–10% (equivalent to 51 cm/sec [20 inches/sec]) Storage 105 G +/– 5% with pulse duration of 2 msec +/– 10% (equivalent to 127 cm/sec [50 inches/sec]) Altitude: Operating –16 to 3048 m (–50 to 10,000 ft) Storage –16 to 10,600 m (–50 to 35,000 ft) ...
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28 Specifications ...
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T roubleshooting 29 T r oubleshooting CAUTION: T o guard against the likelihood of elec tric shock, laceration by moving fan blades, or other expected injuries, alway s unplug your computer from the electrical outlet before opening the cover . CAUTION: Before you begin any of the proced ures in this section, follow the safety instructions that sh i ...
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Dell KR019 - page 30
30 T r oubleshooting – Ensure that the main power cable and front panel cable ar e securely connected to the system board (see your Service Manual on the Dell Support website at support.dell.com ). • If the power light is blinking amber , the computer is receiving electrical power , but an internal power problem may exist. – Ensure that the p ...
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Dell KR019 - page 31
T roubleshooting 31 1-2-1 P rogrammable interval timer failure 1-2-2 DMA initialization failure 1-2-3 DMA page register r ead/write failure 1-3 V ideo Memory T est failur e 1-3-1 through 2-4-4 Memory not being properly identified or used 1-3-2 Memory problem 3-1-1 Slave DMA register failur e 3-1-2 Master DMA register failur e 3-1-3 Master interrupt ...
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Dell KR019 - page 32
32 T r oubleshooting Error Messages CAUTION: Before you begin any of the proc edures in this section, follow the safety instructions that shipp ed with your computer . NOTE: If the message you received is not lis ted below , see the documentation for either the operating sy stem or the program that was running when the message appeared. A UXILIARY ...
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Dell KR019 - page 33
T roubleshooting 33 E XTENDED MEMORY SIZE HAS CHANGED — The amount of memory recor ded in nonvolatile memory (NVR AM) does not match the memory installed in the computer . Restart the comp uter . If the error appears again, contact Dell (see "Contacting Dell" on page 71). T HE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — ...
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Dell KR019 - page 34
34 T r oubleshooting computer , reinstall the har d drive, an d restart the computer . If the problem persists, try another drive. R un the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Di agnostics" on page 39). I NSERT BOOTABLE MEDIA — The operating system is trying to boot to nonbootable media, such as a floppy di sk or CD ...
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Dell KR019 - page 35
T roubleshooting 35 M EMORY DATA LINE FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE — A memory module may be faulty or im properly seated. Reinstall the memory modules and, if necessary , r eplace them. See your Service M anual at support.dell.com for more information. M EMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE ? ...
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Dell KR019 - page 36
36 T r oubleshooting Microsoft ® W indows Vista ® : 1 Click the W indows Vista start button → Control P anel → P rograms → P rograms and F eatures . 2 Select the program you want to remove. 3 Click Uninstall . 4 See the program documentation for installation instructions. Microsoft W indows ® XP : 1 Click Start → Control P anel → Add o ...
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Dell KR019 - page 37
T roubleshooting 37 T IME - OF - DAY NOT SET - PLEASE RUN THE S YS T E M S ETUP PROGRAM — The time or date stored in the system setup prog ram does not match the system clock. Correct the settings for the Date and Ti m e options. See your Service Manual at support.dell.com for more information. T IMER CHIP COUNTER 2 FAILED — A chip on the syste ...
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Dell KR019 - page 38
38 T r oubleshooting • If the har d drive is your boot device, ensure that the cables ar e connected and that the drive is installed properly and partitioned as a boot device. • Enter the system setup program a nd ensur e that the boot sequence information is correct (see your Service Manual on the Dell Support website at support.dell.com ). N ...
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Dell KR019 - page 39
T roubleshooting 39 Dell Diagnostics CAUTION: Before you begin any of the procedur es in this section, read and follow the safety instructions prov ided with your computer . When to Use the Dell Diagnostics If you experience a problem with yo ur computer , perform the checks in "T roubleshooting T ips" on page 44, and then run the Dell Di ...
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Dell KR019 - page 40
40 T r oubleshooting 4 Use the up- and down-arrow keys to select Diagnostics from the boot menu and then press <Enter>. The computer runs the P re-boot Syst em Assessment (PSA), a series of initial tests of your system board, k eyb oard, display , memory , hard drive, and so on. • Answer any questions that appear . • If failur es are dete ...
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Dell KR019 - page 41
T roubleshooting 41 Starting the Dell Diagnostics From the Drivers and Utilities Media Before running the Dell Diagnostics, enter the system setup program (see your Service Manual on the Dell Support website at support.dell.com ) to review your computer’s configuration inf ormation, and ensure that the device you want to test is displayed in the ...
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Dell KR019 - page 42
42 T r oubleshooting 9 At the Dell Diagnostics Main Menu, l eft-click with the mouse, or press <T ab> and then <Enter>, to select the test you want to run (see "Dell Diagnostics Main Menu" on page 42). NOTE: Write down any error codes and proble m descriptions exactly as they appear and follow the in structions on the screen. ...
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Dell KR019 - page 43
T roubleshooting 43 NOTE: It is recommended that you select Extended T est to perform a more thorough check of devices in the computer . F or any problem encountered during a test, a message appears with an error code and a description of the pr oblem. W rite down the error code and problem description exactly as it appe ars and follow the instruct ...
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Dell KR019 - page 44
44 T r oubleshooting The following tabs provide additiona l information for tests run from the Custom T est or Symptom T ree option: T roubleshooting T ips • If you added or removed a part befo r e the problem started, review the installation procedures and ensur e that the part is correctly installed. • If a peripheral device does not work, en ...
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Dell KR019 - page 45
T roubleshooting 45 NOTE: The procedures in this document we re written for th e Windows default view , so they may not apply if you set your Dell com puter to the Windows Classic view . Power Problems CAUTION: Before you begin any of the procedur es in this section, read and follow the safety instructions prov ided with your computer . I F THE POW ...
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Dell KR019 - page 46
46 T r oubleshooting I F THE POWER LIGHT IS STEADY AMBER — There is a power problem, a device may be malfunctioning or incorrectly installed. • Ensure that the processor power cable is secur ely connected to the system board power connector (see your Service Manual on the Dell Support website at support.dell.com ). • Ensure that the main powe ...
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Dell KR019 - page 47
T roubleshooting 47 • Ensure that the memory you ar e using is supported by your computer . F or more information about the type of memory supported by your computer , see "Memory" on page 20. • R un the Dell Diagnostics (see "Dell Diagnostics" on page 39). Lockups and Software Problems CAUTION: Before you begin any of the p ...
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Dell KR019 - page 48
48 T r oubleshooting A program is designed for an earlier Windows operating sy stem R UN THE P ROGRAM C OMPATIBILITY W IZARD — Wi n do w s Vi s t a : The P rogram Compatibility Wi zard configur es a program so that it runs in an environment similar to non- W indows Vista operating system environments. 1 Click Start → Control P anel → P rogram ...
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Dell KR019 - page 49
T roubleshooting 49 B ACK UP YOUR FILES IMMEDIATELY — • Use a virus-scanning program to check the hard drive, CDs, or D VDs • Save and close any open files or pr ograms and shut down your computer through the Start menu Dell T echnical Update Service The Dell T echnical Update service provides proactive e-mail notification of software and har ...
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Dell KR019 - page 50
50 T r oubleshooting Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks: • Check your computing environment. • View the Dell Support Utility settings. • Access the help file for the Dell Support Utility . • View fr equently asked questions. • Learn more about the Dell Support Utility . • T urn th ...
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Dell KR019 - page 51
Reinstalling Software 51 Reinstalling Software Drivers Identifying Drivers If you experience a problem with any de vice, identify whether the driver is the source of your problem and, if necessary , update the driver . Microsoft Windows Vista 1 Click the W indows Vista start button , and right-click Computer . 2 Click P roperties , and then click D ...
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Dell KR019 - page 52
52 Reinstalling Software 6 Scroll down the list of devices and chec k for an ex clamation point (a circle with a [ !] ) next to the device name. If an ex clamation point appears next to the device name, you may need to reinstall the driver or install a ne w driver (see "Reinstalling Drivers and Utilities" on page 52). Reinstalling Drivers ...
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Dell KR019 - page 53
Reinstalling Software 53 6 Right-click the device for which the new driver was installed, and click P roperties . 7 Click the Driver tab. 8 Click Roll Back Driver . If Device Driver Rollback does not reso lve the problem, r einstall the driver from the Drivers and Utilities media. Using the Drivers and Utilities Disc If a problem occurs on your com ...
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Dell KR019 - page 54
54 Reinstalling Software following subsections, or click Extract , follow the extracting instructions, and then read the r eadme file. If instructed to navigate to the driver files, click the CD/D VD directory on the driver information window to disp lay the files associated with that driver . Manually Reinstalling Drivers After extracting the driv ...
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Dell KR019 - page 55
Reinstalling Software 55 4 In the System P roperties window , click the Hardware tab. 5 Click Device Manager . 6 Double-click the type of device for which you are installing the driver . 7 Right-click the device for which the driver is being reinstalled, and click P roperties . 8 Click the Driver tab. 9 Click Update Driver . 10 Click Install from a ...
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Dell KR019 - page 56
56 Reinstalling Software Using Microsoft Windows Sy stem Restore The W indows operating systems prov ide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files). Using System Resto re can be helpful if changes to the system hardwar e, software, or settin gs have left the computer ...
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Dell KR019 - page 57
Reinstalling Software 57 Undoing the Last Sy stem Restore NOTICE: Before you undo the last sy stem res tore, save and close all open files and exit any open programs. Do not alter , open, or delete any files or programs until the sy stem restoration process is complete. Microsoft W indows V ista : 1 Click Start . 2 In the Start Search box, type Sys ...
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Dell KR019 - page 58
58 Reinstalling Software you purchased the computer . Any progra ms or files added since you received your computer—including data files—are permanently deleted from the har d drive. Data files include documents, sp readsheets, e-mail messages, digital photos, music files, and so on. If possi ble, back up all data before using F actory Image Re ...
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Dell KR019 - page 59
Reinstalling Software 59 Dell PC Restore (Microsoft Windows XP) 1 T urn on the computer . During the boot process, a blue bar with www .dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar , press <Ctrl><F11>. If you do not press <Ctrl><F11> in time, let the computer finish starting, and then res ...
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Dell KR019 - page 60
60 Reinstalling Software Dell PC Restore enables you to r estore your hard drive to the operating state it was in when you purchased your compu ter . It is recommended that you do not remove PC Restor e from your comp uter , even to gain additional har d- drive space. If you remove PC Restor e from the hard drive, you cannot ever recall it, and you ...
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Dell KR019 - page 61
Reinstalling Software 61 NOTICE: Before performing the instal lation, back up all data files on your primary hard drive. For conventional hard drive co nfigurations, the primary hard drive is the first drive detected by the computer . T o reinstall W indows, yo u need the following items: •D e l l Operating System media •D e l l Drivers and Uti ...
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Dell KR019 - page 62
62 Reinstalling Software ...
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Dell KR019 - page 63
Finding Information 63 Finding Information NOTE: Some features or media may be optional and ma y not ship with your computer . Some features or media may n ot be available in certain countries. NOTE: Additional information may ship with your computer . Document/Media/Label Contents Service T ag/Express Ser vice Code Y our Service T ag/Express Servi ...
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Dell KR019 - page 64
64 Finding Information Safety , Regulatory , W arranty , and Support Documentation See the safety and warranty information that shipped with your computer . Fo r additional regulatory information, see the Regulatory Compliance homepage on www .dell.com at the following location: www .dell.com/regulatory_compliance . • W arranty information • T ...
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Dell KR019 - page 65
Getting Help 65 Getting Help Obtaining Assistance CAUTION: If you need to remove the comp uter cover , first disconnect the computer power and modem c ables from all electrical outlets. If you experience a problem with yo ur computer , you can complete the following steps to diagnose and troubleshoot the problem: 1 See "T roubleshooting T ips& ...
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Dell KR019 - page 66
66 Getting Help NOTE: Some of the following serv ices are not alway s available in all locations outside the continental U.S. Call your loca l Dell representative for information on availability . T echnical Support and Customer Service Dell's support service is available to answer your questions about Dell hardwar e. Our support staff uses co ...
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Dell KR019 - page 67
Getting Help 67 • Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin Amer ica and Caribbean countries only) apsupport@dell.com (Asian/P acific countries only) • Dell Marketing and Sales e-mail addr esses apmarketing@dell.com (Asian/P acific countries only) sales_canada@dell.com (Canada on ...
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Dell KR019 - page 68
68 Getting Help Product Information If you need information about additional products available from Dell, or if you would like to place an or der , visit the Dell website at www .dell.com . F or the telephone number to call for your regi on or to speak to a sales specialist, see "Contacting Dell" on page 71. Returning Items for W arranty ...
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Dell KR019 - page 69
Getting Help 69 Before Y ou Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’ s automated-support telephone sy stem direct y our call more efficiently . Y ou may also be asked for your Service T ag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnost ...
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Dell KR019 - page 70
70 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (i f provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Y es No Network, version ...
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Dell KR019 - page 71
Getting Help 71 Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service options. A va ...
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Dell KR019 - page 72
72 Getting Help ...
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Dell KR019 - page 73
Index 73 Index B beep codes, 30 C CDs operating system, 6 3 computer beep codes, 3 0 crashes, 4 7 - 4 8 restor e to previous state, 5 5 stops responding, 4 7 conflicts so ft w are a nd h ard w are incompatibilities, 3 8 contacting Dell, 71 D Dell contacting, 7 1 DellConnect, 66 diagnostics beep codes, 3 0 documentation User ’s Guide, 6 4 drivers, ...
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Dell KR019 - page 74
74 Index I Internet connection about, 1 3 options, 1 3 setting up, 1 3 IRQ conflicts, 38 M memory problems, 4 6 O operating system media, 6 0 reinstalling, 6 3 P PC Restore, 57, 59 phone numbers, 71 power problems, 4 5 power light, 49 conditions, 4 5 printer connecting, 1 3 setting up, 1 3 problems beep codes, 3 0 blue screen, 4 8 computer crashes, ...
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Dell KR019 - page 75
Index 75 support contacting Dell, 7 1 System Restore, 55-56 T telephone numbers, 71 transferring information to a new computer , 15 troubleshooting conflicts, 3 8 error messages, 3 2 Hardwar e T roubleshooter , 3 8 restor e to previous state, 5 5 - 5 6 W W indows Vista Dell F actory Image Restore, 5 7 System Restore, 5 6 W indows XP Dell PC Restor ...
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Dell KR019 - page 76
76 Index ...
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