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i User Guid e ...
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iii table of contents Getting Started ............................................................................................... 2 Using the ooma System with a Landline ....................................................................................... 2 Landline Provisioning ................................................................ ...
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iv table of contents Quick Reference Guide .............................................................................. 20 The ooma Hub ............................................................................................................................... 20 The ooma Scout .................................................................. ...
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2 With your ooma™ system, you can use your phones to call anyone in the U.S. – with no monthly fees! It can also provide the Instant Second Line™ feature, allowing you to make or receive two calls at the same time without the hassle or expense of installing a second physical phone line. Additionally , the ooma system’s Broadband Answering M ...
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4 The basic steps of placing and receiving phone calls with the ooma system are the same as with your regular telephone line. Y ou still use your phones like you always have, and now have advanced ooma calling features at your ngertips. Verify ooma Service is Working When your ooma service is working, the ooma T ab will light up blue, and if you ...
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5 basic calling Answering Calls T o answer an incoming call, simply pick up any ringing phone in the house and you will be connected to the caller . When a line is ringing, you will see the line button blink rapidly . T o receive caller-ID on incoming calls to your landline phone number , the landline phone service plugged into the ooma system must ...
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Service Disruptions Internet Interruptions ooma service depends on your Internet connection. If the Internet connection stops working, the ooma T ab blinks red, indicating that your ooma service is temporarily unavailable. During an Internet outage, you will not hear any dialtone. When using the ooma system without a landline, you will not be able ...
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7 basic calling Other Calling Features The ooma system supports traditional calling features that you may already be familiar with on your existing landline phone service. Blocking Caller-ID T o block caller-ID when placing an outgoing call, dial *67 on the telephone before dialing the destination phone number . T o permanently block caller-ID on a ...
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basic calling ...
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the instant second line The Instant Second Line™ feature adds another phone line to every phone in your home without the hassle or cost of physically installing a new one through the phone company . Not only that, the Instant Second Line uses the same phone number you already have and makes it easy to create 3-way conference calls! T o fully util ...
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11 the instant second line Placing Calls on Hold With the Instant Second Line, you can place a call on hold. Placing a Call on Hold When you are talking on either Line or Line , the line button will display a solid red light. T o place your line on hold, simply press the line button with the solid light. Now the line button will blink slowly . If y ...
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12 the instant second line Using the Instant Second Line with Cordless Phones If your ooma Hub or ooma Scout device is attached to a cordless phone, you may not be near the ooma interface to use the line buttons. Still, you can easily access most of the functions of the Instant Second Line feature directly from your cordless phone. Switching Lines ...
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the broadband answering machine The ooma system provides an easy-to-use digital answering feature called the Broadband Answering Machine™. The Broadband Answering Machine combines all the functions of a traditional answering machine—including real-time message screening and call-intercept—with the advanced functions of digital voicemail. In t ...
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15 the broadband answering machine Deleting a Message While a message is playing or just after it nishes, press the Delete Button to delete it. The next message will automatically begin to play . If you mistakenly delete a message you wish to keep, you can use the ooma Lounge to recover the message from the trash and move it back into your inbox ...
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16 the broadband answering machine Changing Voicemail Settings Pick up a home phone and dial your home phone number (or press the play button on the associated ooma Hub or ooma Scout). From the main menu, select option 2: “Change Y our Settings.” From here, you will be prompted to: Change your PIN Change your personal greeting Change the type o ...
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the ooma lounge Y ou can listen to all of your voicemail online by logging into the ooma Lounge: http://www.ooma.com/lounge Here, you can login and enter the ooma Lounge, a secure, easy , and friendly Web portal where you can manage your messages, explore and add new ooma services, and get help from ooma Customer Care. In the ooma Lounge you can: L ...
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quick reference guide ...
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20 STOP LINE 1 AND LINE 2 20 quick reference guide TRASH SEND-TO-VOICEMAIL PLA Y FORW ARD STOP VOLUME ADJUSTMENT BRIGHTNESS ADJUSTMENT REVERSE OOMA T AB ooma Hub device left side view right side view ...
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21 LINE 1 AND LINE 2 TRASH SEND-TO-VOICEMAIL PLA Y FORW ARD STOP REVERSE OOMA T AB ooma Scout device VOLUME ADJUSTMENT BRIGHTNESS ADJUSTMENT left side view right side view quick reference guide ...
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22 quick reference guide Trash Button During playback, press to delete current message. Send-to-Voicemail Press-and-hold for two seconds to turn Do not Disturb on or off (a solid light indicates that all calls are sent directly to voicemail). During playback, press to save current message. While ringing, call-waiting or talking, press to transfer t ...
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24 installation The following instructions are also found in the Quick Start Guide, but are provided here in more detail. The majority of ooma installations are covered by the following instructions. If you nd your situation is not covered, see the TROUBLESHOOTING section or visit our support website http://www .ooma.com/support online for more ...
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25 installation Each ooma Hub package contains: 1 The ooma Hub™ device 2 An Ethernet cable 3 A short phone cable 4 A long phone cable 5 An ooma telephone splitter 6 An AC adaptor Ports on the ooma Hub device Here is a closer look at the ports you will be using during the installation process. ...
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26 installation Each ooma Scout package contains: 1 The ooma Scout™ device 2 A short phone cable 3 An AC adaptor Ports on the ooma Scout device Here is a closer look at the ports you will be using during the installation process. ...
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installing the ooma Hub The ooma Hub™ device must be installed in a location that has access to: The Internet, ideally next to your modem A power outlet If you plan on using the ooma system with a landline, or want to install ooma Scout devices in other locations in the house, the ooma Hub must also have access to a phone jack. IMPORT ANT : If yo ...
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29 installing the ooma Hub Modem and Router Installation These instructions assume your computer connects directly to your modem or to a router (wired or wireless). Y our initial setup looks like one of these: Modem Internet Modem Internet MODEM HOME Modem Internet Router Modem Internet Router MODEM HOME To connect the ooma Hub to your network: 1 U ...
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30 installing the ooma hub Integrated Router Installation These instructions assume your modem has a built-in router or that you want to install the ooma Hub behind a router . Y our initial setup looks like one of these: To connect the ooma Hub to your network: 1 (optional) Unplug an existing Ethernet cable from your router . This is the cable that ...
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31 Connecting the ooma Hub to Your Phone System If you plan on using the ooma Hub with an existing landline or you plan on installing one or more ooma Scouts, follow the directions below to connect your ooma Hub to your phone system. Otherwise, you may: SKIP TO FINISHING INSTALLATION OF THE OOMA HUB Choose one set of instructions based on how your ...
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32 installing the ooma hub High-Speed DSL and Phone Service are on the Same Line Y our High-Speed DSL service is delivered on the same phone line as your phone service if: Y ou have DSL lters connected to each of your phones Y ou have your DSL modem connected to a DSL splitter in the wall jack Y ou get a dialtone and can place calls over your DS ...
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33 installing the ooma hub High-Speed DSL and Phone Service are on Different Lines Y our High-Speed DSL service is delivered on a separate phone jack than your phone service if: Y ou have a DSL splitter on the outside of your home Y ou do not have DSL lters connected to each of your phones You have two phone lines and your DSL service is deliver ...
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34 Finishing Installation of the ooma Hub The last step in installing the ooma Hub device is to connect a phone and power . 1 Use a phone cable to plug your phone into the port labeled PHONE on the ooma Hub (a short phone cable has been provided). 2 Plug one end of the AC adaptor into the port labeled POWER on the ooma Hub and the other end into a ...
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installing the ooma scout Now that you’ve installed your ooma Hub device, all that’s left to do is install your ooma Scout devices. Each additional phone you want to use with the ooma system must be connected to an ooma Scout. Y our initial setup will look like: Connect a phone to an ooma Scout: 1 If you have DSL, trace the phone cable to the w ...
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37 installing the ooma scout Installing the Rest of Your Phones Locate all the cordless telephone handsets and phones currently connected to your phone system. Make sure each phone or cordless telephone base station is connected to an ooma device. Any phone that is not connected to an ooma device should be disconnected. Additional ooma Scout device ...
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Fax Machines For best results, fax machines should be connected to the ooma Hub (using the PHONE port), not to an ooma Scout. T o prevent interference with the operation of the ooma system, please make sure the fax machine is congured to not answer phone calls automatically . When placing fax calls, dial *99 prior to dialing the destination fax ...
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40 troubleshooting If you encountered installation problems because you couldn’t determine what home Internet setup or equipment you have, please read APPENDIX A: IDENTIFYING YOUR EQUIPMENT . For other problems, refer to the following table: There’s no phone line next to my Internet connection This is a common issue with cable installations. Us ...
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41 troubleshooting You hear a regular dialtone instead of the ooma dialtone Check that your ooma system is powered. The ooma T ab should be blue. Check that the phone (or cordless base station) is correctly plugged into the PHONE port of an ooma Hub or ooma Scout. If you make any outgoing phone call when you hear the regular dialtone, regular calli ...
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42 There aren’t enough ooma Scout devices to connect all phones Any phones not connected through a ooma Hub or ooma Scout should be disconnected from the wall. Y ou may purchase additional ooma Scout devices on our website. Picking up another phone does not join the existing call With the Instant Second Line, the user will hear a new ooma dialton ...
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44 appendix a: identifying your equipment T o install the ooma system, you must be able to identify and locate the following network devices and services: your high-speed Internet connection, your modem, your router , and your phone system. The Internet Connection Y our high-speed Internet connection is most likely provided by a Digital Subscriber ...
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45 appendix a: identifying your equipment The Router If you have just one computer in your house, the computer may be connected directly to your modem by a cable. In this case, you do not have a router . If you have multiple computers in your home, or if you have wireless Internet access, you have a router . A router splits the Internet connection ...
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46 Single-Line (Duplex) Splitters If you have separate answering machines or fax machines and want to use them on the same phone jack as your phone line, a duplex or single-line splitter is typically used. A duplex splitter divides a single phone line between two new jacks. Devices that are plugged into a duplex splitter share the same line and pho ...
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48 appendix b: limited warranty What this W arranty Covers. ooma agrees to provide a limited warranty to the holder of a valid proof of purchase (“Consumer” or “you”) that the ooma Hub device contained in this package (“Product”) is free from material defects in material and workmanship, subject to the exclusions noted below . This limi ...
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49 appendix b: limited warranty How State or Country Law Applies. This limited warranty gives you specic legal rights. Y ou may also have other rights which vary from state to state and/or country to country . Limitation on Liability . This warranty is the complete and exclusive warranty agreement for the Product between you and ooma. No one is ...
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52 appendix c: regulatory information The FCC Wants You to Know This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACT A. On the bottom of this equipment is a label that contains, among other information, a product identier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the tel ...
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53 appendix c: regulatory information If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this ooma system does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualied installed. This equipment is hearing ...
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Appendi x D : T ec hnic a l S pecifica ti ons ...
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56 appendix d: technical specications Size and Weight ooma Hub Height: 55mm (2.25 in) Width: 187.5mm (7.5 in) Depth: 150mm (6 in) Weight: 550g (19.7 oz) ooma Scout Height: 37.5mm (1.5in) Width: 100mm (4 in) Depth: 82.5mm (3.25 in) Weight: 190g (6.7 oz) Package Contents ooma Hub Ethernet cable Phone cable (2) Phone splitter AC adaptor (120V AC, 6 ...
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57 © 2008 ooma, Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. ooma, the ooma logo, ooma Hub, ooma Scout, Instant Second Line, Broadband Answering Machine, the sound of the ooma dialtone, and all other ooma company , product and service names and slogans are trademarks of ooma, Inc. All other p ...
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