English dropdown-ico

Manual Mitel 6150 MCC

65 pages 0.6 mb
Download

Go to site of 65

Summary
  • Mitel 6150 MCC - page 1

     YHUVLRQ   -XQH  ...

  • Mitel 6150 MCC - page 2

    ...

  • Mitel 6150 MCC - page 3

    i &RQWHQWV &RQ ILJX ULQ J 0&& 7RFRQILJXUHHP SORHHV   $GGLQJ(PSO RHH V   ? ...

  • Mitel 6150 MCC - page 4

    ii Contents 7RRSHQ2XWORRN      2SHQLQJ2XWO RRN     ? ...

  • Mitel 6150 MCC - page 5

    i 7RYLHZWKHUHS RVLWRU   7RYLH ZWKH RULJL QDOHPDL OV     ? ...

  • Mitel 6150 MCC - page 6

                        0LWHO1HWZRUNV 0XOLWPHGLD &RQWDFW&HQWHU 7UDFNDQ GGLV WULEXWHHP ...

  • Mitel 6150 MCC - page 7

                       0LWHO1HWZRUNV0&& &RQILJXULQJ 0&& T o configu ...

  • Mitel 6150 MCC - page 8

                7 R F R Q I L J X U H H P S O R H H V    7RFRQILJXUHHP SORHHV The Configuration window , Employees ...

  • Mitel 6150 MCC - page 9

    0L WHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Employee Properties window appears. (See Figure 2.)  8QGHU 1D PH WSHWKHH PSORHH¶ VILUVWQDPH VSDFHDQGODVWQDPH The name is two words separated by a spac e, and can be up to 50 characte ...

  • Mitel 6150 MCC - page 10

                7 R F R Q I L J X U H H P S O R H H V    (GLWLQJ( PSOR HHV NOTE: Y ou cannot edit the Public Folder/W ...

  • Mitel 6150 MCC - page 11

    0L WHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RFRQILJXUHD JHQWV  2QWKH &R QILJXUDWL RQ ZLQGRZ FOLFNWKH $JHQWV WDE The Agents window appears. (See Figure 4.) $GGLQJ$JHQWV  &OLFN $GG  Figure 4 Configuration win ...

  • Mitel 6150 MCC - page 12

                7 R F R Q I L J X U H D J H Q W V   The Agent Properties window appears. (See Figure 5.)  ...

  • Mitel 6150 MCC - page 13

    0L WHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU (GLWLQJ$JH QWV  2QWKH &RQ ILJXUDWLR Q ZLQGRZ FOLFNWKH $JHQWV WDE  6HOHFWWKHDJHQWRXZDQWWRH GLW  &OLFN (GL W  The Agent Properti ...

  • Mitel 6150 MCC - page 14

                 7RFRQILJXUH DJHQ W JURXSV   7RFRQILJXUHD JHQWJURXS V  2QWKH &RQ ...

  • Mitel 6150 MCC - page 15

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Agent Group Properties window appears. ( See Figure 8.)  8QGHU 1D PH WSHWKHDJH QWJURXSQDPH  8QGHU 3XEO LF)ROGHU 1DPH WSHWKHD JHQWJURXS¶ V:LQGRZVXVH U ...

  • Mitel 6150 MCC - page 16

                 7RFRQILJXUHDJHQW JURXSV   'HOHWL QJ$JHQW *URXSV Y ou must delete all queues links to the ...

  • Mitel 6150 MCC - page 17

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RFRQILJXUHPH PEHUVRID QDJHQWJURXS Y ou can add or remove the agents that compose the agent group w ith the Members button. $GGLQJDQDJHQW WR DQDJHQW JURXS  &OLFNWKH $JH QW*U RXSV  ...

  • Mitel 6150 MCC - page 18

                7R FRQILJX UH TXHXHV       7RFRQILJXUHTXH XHV  &OLFNWKH 4XHXHV W ...

  • Mitel 6150 MCC - page 19

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Queue Properties window appear s. (See Figure 12.)  8QGHU 1D PH WSHWKHTXHXH QDPHXSWRFKDUDFWHUV   8QGHU 3XEO LF0DLO $GGUH VV WSHWKHDGGU HVV ...

  • Mitel 6150 MCC - page 20

                7R FRQILJX UH TXHXHV       (GLWLQJ4 XHXH V  &OLFNWKH 4XHXHV WDE  ...

  • Mitel 6150 MCC - page 21

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU  6HOHFWWKHTXHXH RXZDQWWRGHOHWH  &OLFN 'HOHWH  ...

  • Mitel 6150 MCC - page 22

                7 R F R Q I L J X U H U H V S R Q V H V    7RFRQILJXUHUHVS RQVHV  &OLFN? ...

  • Mitel 6150 MCC - page 23

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Response Message Properties window appear s. (See Figure 15.) $GGLQJ5HVSR QVHV  8QGHU 'HV FULSWLRQ WSH WKHUH VSRQVHGHV FULSWL RQ For example, type “ out of office ” if you will use this resp ...

  • Mitel 6150 MCC - page 24

                7 R F R Q I L J X U H U H V S R Q V H V    (GLWLQJ5 HVSR QVHV  &OLFNWKH? ...

  • Mitel 6150 MCC - page 25

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU &RQILJXULQJ &&0  8VLQJ,QWHUQHW( [SORUHU WSHWKH85/ KWWS ,3DG GUHV V &&0 VWDUWBHQD VS  8QGHU 8 VHUQDPH ? ...

  • Mitel 6150 MCC - page 26

                7 RFRQILJXUH$FFRXQW &RGHV   The Add Account Code window appears. (See Figure 18.)  ...

  • Mitel 6150 MCC - page 27

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU (GLWLQJDQ $FFRXQW&R GH  &OLFNWKH $FFRXQW&RG H WDE  5LJKW FOLFNWKH$FFRXQW&RGHV DQGVHOHFW (GLW   6HOHFWWKH$FF RXQW& ...

  • Mitel 6150 MCC - page 28

                7 RFRQILJXUH$FFRXQW &RGHV   'HOHWL QJDQ$FFR XQW&RGH  & ...

  • Mitel 6150 MCC - page 29

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RFRQILJXUH0D NH%XV5HD VRQ&RGH V $GGLQJD0DNH %X V5HDV RQ&RGH  &OLFNWKH 0DNH%XV 5HDVRQ &RGHV WDE  5LJKW FOLFNWKHILUVW0DNH%XV? ...

  • Mitel 6150 MCC - page 30

                 7R FRQILJXU H 0DNH %XV 5HDV RQ The Y our Site Configuration window appears indicating the success or fa ilure of the ...

  • Mitel 6150 MCC - page 31

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU &KDQJLQJ0&& RSWLRQV There are three types of 6150 MCC options that can be changed:  5HDO7L PH6H UYHU&RQQHF WL RQ3DUDPHWHUV  0&&6WDUWXS2 SWLRQ ...

  • Mitel 6150 MCC - page 32

                7 R F K D Q J H W K H , 3 D G G U H V V D Q G S R U W  7RFKDQJH WKH,3DG GUHVVDQ GSRUWQXPEHU ...

  • Mitel 6150 MCC - page 33

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7R RSHQ 2X WORR N  If you have not yet installed Microsoft Outlook 2000 on the client computer , do so now . NOTE: The user name for the client computer installation is the user ’ s name not prairieFyr e . See Mitel Networks 6150 ...

  • Mitel 6150 MCC - page 34

                 7R Y LHZ WKH 0&& LQER[ ZKHQ 7R YLHZ WKH 0&& LQE R[ ZKH ...

  • Mitel 6150 MCC - page 35

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU Figure 24 Microsoft Outlook: 6150 MCC Inbox ...

  • Mitel 6150 MCC - page 36

                 7R Y LHZ WKH 0&& LQER[ ZKHQ The Options window appears. (See Figure 25.) ? ...

  • Mitel 6150 MCC - page 37

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7R GLVSO D 0&&VKRUW FXWV Y ou can display 6150 MCC shortcuts with the 6150 MCC S tartup Options.  6HOHFWRXU0 &&LQER[  &OLFN 7RROV !2SW ...

  • Mitel 6150 MCC - page 38

                7 R G L V S O D W K H O R J R Q Z L Q G R Z Z K H Q  7RGLVSODWKHORJRQZLQGRZZKHQ2XWORRN ...

  • Mitel 6150 MCC - page 39

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RPDNH2XWORR NRXUWRSZLQGRZZKH QDQHPDLODUULY HV Y ou can make an incoming e-mail appear as your top window with the 6150 MCC Mail Arrival Options.  6HOHFWRXU0 &&LQER[? ...

  • Mitel 6150 MCC - page 40

                7RGLUHFWH PDLO WRWKH 0&&LQ 7RGLUHFWHPD LOWRWKH 0 & ...

  • Mitel 6150 MCC - page 41

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RFKDQJHWKH0&&HPDLODUULYDO VRXQGILOH Y ou can change the 6150 MCC e-mail arrival sound file with the 6150 MCC Mail Arrival Options.  6HOHFWRXU0 &&LQER[ ...

  • Mitel 6150 MCC - page 42

                7R O R J R QW R   0 & &   6HWWLQJDJHQW DFWLRQV Agent actions are logg ...

  • Mitel 6150 MCC - page 43

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU Y ou are now logged on and available to answe r incoming e-mails. (See Figure 33.) Figure 33 6150 MCC: logged on and available 7RORJRIIIURP 0 &&  2QWKH ,Q ER[0LFURVRIW2XWO RRN Z LQGR Z ...

  • Mitel 6150 MCC - page 44

                7R VHWD0DNH %XV5HDVRQ&RGH   7RVHWD0D NH% XV5HDVRQ&RGH ? ...

  • Mitel 6150 MCC - page 45

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Make Busy Reason (MKB) code now appea rs as Morning Break. (See Figure 36.) Figure 36 Morning Break 7RUHPRYH0 DNH%XV  2QWKH ,Q ER[0LFURVRI W2XWORRN ZLQGRZFOL F N $JHQW $FW LRQV !5H PRYH ? ...

  • Mitel 6150 MCC - page 46

                7R UHP RYH 0DNH%XV     5HVSRQGLQJWR DQHPDL O When you select a 6150 MCC e-mail, the e-ma ...

  • Mitel 6150 MCC - page 47

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RVHWDQ$F FRXQW&RGH  2QWKH0&& HPDLOZL QGRZFOL FN $FFRXQW& RGHV  The 6150 MCC Account Codes window appears. (See Figure 39.)  6HOHFWWKH ...

  • Mitel 6150 MCC - page 48

                7 RKROG DQHPDLO    7RKROGDQH PDLO If you cannot answer an e-mail immediately , you can ...

  • Mitel 6150 MCC - page 49

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RWUDQVIHUD QHPDLO Y ou can transfer an e-mail to an agent or to a que ue.  2QWKH0&& HPDLOZL QGRZFOL FN 7U DQ VIH U  The 6150 MCC T ransf er window appears. (See Figure ...

  • Mitel 6150 MCC - page 50

                7R V H W1 R 5 HS O 1 H HG H G   7RVHW1R5HS O1HHG HG  2QWKH? ...

  • Mitel 6150 MCC - page 51

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 9LHZ LQJ HP DLOK LVW RU Y ou can view e-mail history with the 6150 MCC e-mail response window . (See Figure 43.) 7RYLHZ HPDLOKLVWRU  &OLFNWKH &OLH QW+LVW RU WDE Figure 43 6150 MCC e-m ...

  • Mitel 6150 MCC - page 52

                 7RYLHZ HPDLOKLVWRU   No history is currently displayed. (See Figure 44.) Y ou must choose from f ...

  • Mitel 6150 MCC - page 53

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RYLH Z&XU UHQW &DVH  &OLFN 'L VSOD &XUU HQW &DVH  The e-mail currently in the Message window , a nd all associated correspondence spawning from that e-mail, appears in the Client Hist ...

  • Mitel 6150 MCC - page 54

                 7RYLHZ HPDLOKLVWRU   7RYLH Z( QWLUH+ LVWRU  &OLFN 'L ...

  • Mitel 6150 MCC - page 55

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RYLH ZD6SH FLILF(P DLO  &OLFN 'L VSOD 6SH FLIL F( PDLO  The Message ID box appear s. (See Figure 47.)    7 SH W KH  GLJLW 0 HV VDJ H , ' Q ...

  • Mitel 6150 MCC - page 56

                 7RYLHZ HPDLOKLVWRU   The specific e-mail that you requested appear s in the Client History windo ...

  • Mitel 6150 MCC - page 57

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RYLH ZW KH&XUU HQW(P DLO  &OLFN 'L VSOD &XUU HQW (P DLO  The e-mail currently in the Message window appears in the Client History window . (See Figure 50.) Figure 50 Display Current ...

  • Mitel 6150 MCC - page 58

                 7RFUHDWH DWHPSODWH    &UHDWLQJDQG XVLQJD0& &WHPSODWH Y ou ...

  • Mitel 6150 MCC - page 59

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Untitled - Discussion window appears.  8QGHU 6XEMHFW WSHWKHQDPHRIWKHTXHXHIRUZKLFK RXDUHFUHDWLQJWKHWHPSODWH )RUH[DPSOHWSH6XSSRUW The name of the window changes ...

  • Mitel 6150 MCC - page 60

                7R X VH D0&& WHPSOD WH    7R XVH D 0&& W ...

  • Mitel 6150 MCC - page 61

     0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 9LHZLQJ0 LQL4 XHXH1RZ6 WDWV Mini Queue Now Stats provides information on the number of available agents, the number of e- mails waiting, and the length of time the oldest e-mail has been waiting. However , if you have AgentAdvisor (a compon ...

  • Mitel 6150 MCC - page 62

                7R YLHZ  WKHUHSRVLWRU   The statistics for support@prairiefyre.com ca n now be viewed. There are fou ...

  • Mitel 6150 MCC - page 63

                 0&&7HUPLQRORJ       $SSHQGL[$ 0& &7HU PLQRO RJ (QD E ...

  • Mitel 6150 MCC - page 64

                 0&&7HUPLQRORJ       If the e-mail message is not answered by overflow agent group1 ...

  • Mitel 6150 MCC - page 65

                 0&&7HUPLQRORJ       2Y HUIORZ 7LPH The overflow ti me is the length of time an ...

Manufacturer Mitel Category Kitchen Grill

Documents that we receive from a manufacturer of a Mitel 6150 MCC can be divided into several groups. They are, among others:
- Mitel technical drawings
- 6150 MCC manuals
- Mitel product data sheets
- information booklets
- or energy labels Mitel 6150 MCC
All of them are important, but the most important information from the point of view of use of the device are in the user manual Mitel 6150 MCC.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Mitel 6150 MCC, service manual, brief instructions and user manuals Mitel 6150 MCC. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Mitel 6150 MCC.

Similar manuals

A complete manual for the device Mitel 6150 MCC, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Mitel 6150 MCC by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Mitel 6150 MCC.

A complete Mitel manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Mitel 6150 MCC - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Mitel 6150 MCC, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Mitel 6150 MCC, that we can find in the current document
3. Tips how to use the basic functions of the device Mitel 6150 MCC - which should help us in our first steps of using Mitel 6150 MCC
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Mitel 6150 MCC
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Mitel 6150 MCC in a specific country, if it was not possible to solve the problem on our own.

Do you have a question concerning Mitel 6150 MCC?

Use the form below

If you did not solve your problem by using a manual Mitel 6150 MCC, ask a question using the form below. If a user had a similar problem with Mitel 6150 MCC it is likely that he will want to share the way to solve it.

Copy the text from the picture

Captcha
New picture

Comments (0)