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NEC 2400IPX - page 1
D TERM ® SERIES i D TERM ® IP USER GUIDE NEAX ® 2400IPX Internet Protocol eXchange *NEC-405 NEAX2400 UG #2 1/22/03 2:42 PM Page I ...
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NEC 2400IPX - page 2
L IABILITY D ISCLAIMER NEC A MERICA , I NC . RESERVES THE RIGHT TO CHANGE THE SPECIFICATIONS , FUNCTIONS , OR FEATURES , AT ANY TIME , WITHOUT NOTICE . NEC A MERICA , I NC . HAS PREPARED THIS DOCUMENT FOR USE BY ITS EMPLOYEES AND CUSTOMERS . THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF NEC A MERICA , I NC . AND SHALL NOT BE REPRODUCED WITHOU ...
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NEC 2400IPX - page 3
T ABLE OF CONTENTS K EYS AND L AMPS 2 S OFT K EYS 4 T ERMINAL S ETUP W ITH THE U P /D OWN K EY 10 T ERMINAL S ETUP W ITH THE F EATURE K EY 11 L OGIN /L OGOUT (IP E NABLED D TERM /D TERM IP O NLY )1 4 T O O RIGINATE AN O UTSIDE C ALL 16 T O O RIGINATE AN I NTERNAL C ALL 16 M ULTILINE A PPEARANCE 17 T O O RIGINATE A C ALL U SING S PEED C ALLING (O NE ...
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NEC 2400IPX - page 4
KEYS AND LAMPS P ROGRAMMABLE K EYS These are examples of Dterm ® features available by p ress ing the programmable keys. Some features may be programmed by the user . Keys must be programmed by the telephone system administrator . AICM Press key to activate “Automatic Intercom.” DICM Press key to activate “Dial Intercom.” DND (Do Not Distu ...
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NEC 2400IPX - page 5
L AMPS Call Indicator Lamp Lamp at top of Dterm Display flashes when a call terminates to the terminal. Lamp lights steadily when a message has been left. LCD Liquid Crystal Diode (LCD) display provides Dterm activity information plus date, time and Soft Key operation. LED Some Feature keys have a built-in Light Emitting Diode (LED) that lights or ...
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NEC 2400IPX - page 6
F UNCTION K EY A CTIVITIES Feature + 1 = T urns microphone on or off. Feature + 2 = Adjusts handset receiver volume. Feature + 3 = Selects ringer tone. Feature + 4 = Adjusts transmission/receiving volume. Feature + 5 = Activates hands-free operation. Feature + 6 = Deactivates hands-free operation. Feature + 7 = T urns call indicator lamp on or off ...
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NEC 2400IPX - page 7
5 Exit Key Press the Exit key to exit the Help program. Help Key Press the Help key . Press desired Soft Key for helpful information about that key . MIC (Microphone) Press the Soft Key below “MIC” to activate or deactivate the Microphone. LED on Mic key will illuminate when Mic is on. DND (Do Not Disturb) Press the Soft Key to allow denying ac ...
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NEC 2400IPX - page 8
RINGING BUSY (1) (2) CONNECTION CONSUL T A TION HOLD MIC CONF >>> 2000 TRANSFER (Time Display) MIC DND >>> 2000 (Time Display) S&R >>> 2000 BUSY (Time Display) MIC CB CW >>> 2000 BUSY (Time Display) MIC VOICE >>> (Time Display) S OFT K EY F EA TURES When the Soft Key corresponding to a desired functi ...
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NEC 2400IPX - page 9
7 CW (Call W aiting) Enables a busy station to receive a second incoming call. A camp-on indication tone is sent to the busy station, and the user can use a switchhook flash to answer the second call. HOLD (Call Hold) Permits a station user to hold a call in progress and to return to the previously held call. PICK (Call Pickup – Group) Permits a ...
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NEC 2400IPX - page 10
S-SPD (Speed Calling – System) Allows a station user to call certain frequently dialed numbers using fewer digits (abbreviated call codes) than would normally be required. CAS (CAS – Switch Hook Flash) Allows the user to send a switchhook flash while on an outside trunk. FLASH (Flash) Provides the station with a switchhook flash. FDN (Call Forw ...
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NEC 2400IPX - page 11
HSET (Headset) Allows the user to go off- and on-hook when using the headset. RLS (Release Key) Allows the user to release the current call when using the headset, without waiting for the party to hang up. CKEEP (Eight-Party Conference Retrain) Allows all outside parties to stay on a conference when all internal parties hang up. GPICK (Call Pickup ...
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NEC 2400IPX - page 12
10 TERMINAL SETUP WITH THE UP/DOWN KEY Note: Not Displayed for Dterm 65/Dterm Series III and Dterm 75/Dterm Series E mode. Dterm Series III/Dterm Series E : North America Dterm 65/Dterm 75 : Australia, Asia, Latin America, Middle East, Russia T O ADJUST THE HANDSET RECEIVER VOLUME ◆ Press the ▲ or ▼ key in the off-hook status or engaged in a ...
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NEC 2400IPX - page 13
11 TERMINAL SETUP WITH THE FEA TURE KEY M ICROPHONE O N /O FF LED on Mic key shows the status of the built-in microphone. T o change microphone status: ◆ Press Soft Key associated with the MIC Display or press Feature and 1 . T O ADJUST INITIAL RECEIVING VOLUME Handset receiver volume can be changed. T o change the handset receiver volume: ◆ Pr ...
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NEC 2400IPX - page 14
T ONE N O . F REQUENCY (H Z )M ODULATION (H Z ) 1 520/660H Z 16H Z 2 520/660H Z 8H Z 3 1100/1400H Z 16H Z 4 660/760H Z 16H Z 5 M ELODY 1 6 M ELODY 2 7 M ELODY 3 8 M ELODY 4 9 M ELODY 5 12 ◆ Press Feature and 2 to alternate between Large and Small volume. T O SELECT RINGER TONE The Dterm Series i/Dterm IP has nine kinds of ringer tones that you ca ...
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NEC 2400IPX - page 15
13 T O ADJUST TRANSMISSION / RECEIVING VOLUME Handset volume can be changed. ◆ Press Feature and 4 . The LCD displays the current volume. ◆ Press Feature and 4 again to alternate between Small and Large volume. T O ACTIV A TE HANDS - FREE T o set hands-free on: ◆ Press Feature and 5 . The LCD displays: T o set hands-free off: ◆ Press Featur ...
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NEC 2400IPX - page 16
TO ORIGINA TE AN OUTSIDE CALL ◆ Lift handset or press Speaker key , receive dial tone. ◆ Dial the Central Office access code, e.g. 9. ◆ Dial desired telephone number . ◆ Use handset or MIC to converse. ◆ Display indicates: 3 DDD 1 5:39 (Time Display) Trunk number Trunk type Elapsed time TO ORIGINA TE AN INTERNAL CALL ◆ Lift handset or p ...
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NEC 2400IPX - page 17
17 MUL TILINE APPEARANCE T O ORIGINA TE ◆ Press the MULTILINE APPEARANCE feature key . ◆ Lift handset or press Speaker , receive Central Office or distant PBX dial tone. ◆ Dial the destination. T O ANSWER ◆ Press the MULTILINE APPEARANCE feature key (ringing and flashing LED alert user to incoming call). ◆ Lift handset or press Speaker . ...
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NEC 2400IPX - page 18
T O VERIFY ( WITH D TERM 8D/16D/32D) ◆ Press Feature button. ◆ Press desired Speed Dial button. ◆ Display indicates digits programmed. Note 1: To program a hook switch for transfer or feature activation, press Recall key as first digit. ( ! displays on LCD.) Note 2: To program a pause, press the Recall key as any digit other than the first di ...
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NEC 2400IPX - page 19
TO ORIGINA TE A CALL USING SPEED CALLING – SYSTEM T O PROGRAM S PEED C ALLING – S YSTEM KEY ( ON ONE - TOUCH SPEED CALLING KEY ) ◆ Press Feature key . ◆ Press desired one- touch speed key . The LCD displays previously stored digits. ◆ Dial the “Speed Calling – System” access code and the abbreviated call code. ◆ Press Feature agai ...
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NEC 2400IPX - page 20
Note 1: A Voice Call may be programmed on a one-touch speed key by pressing Speed Dial button, dialing the extension and pressing the Transfer key. ( V displays if programming on an LCD Display Dterm. Save by pressing Speed Dial again.) Note 2: If called party is on their line when a Voice Call is attempted, calling station’s display indicates: N ...
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NEC 2400IPX - page 21
TO ANSWER A VOICE CALL HANDS-FREE ◆ Receive incoming V oice Call. ◆ Press the MIC Soft Key or Mic. LED lights. ◆ Respond hands-free. NOTE: If privacy is required, lift handset. (Time Display) 200 1 VOICE Calling station 23 AUTOMA TIC INTERCOM T O INITIA TE ◆ Lift handset or press Speaker key . ◆ Press the AICM key . ◆ Hear ringback tone ...
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NEC 2400IPX - page 22
MANUAL INTERCOM T O INITIA TE ◆ Press MICM , lift handset or press Speaker , ringback tone is heard. ◆ Press the SIG key if it is desired for the called station to hear ringing. T O ANSWER ◆ MICM key flashes, indicating an incoming call. Ring tone may also be heard. ◆ Press MICM . (Time Display) 1 ICM Calling party (Time Display) 2 ICM Call ...
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NEC 2400IPX - page 23
◆ Lift handset or press Speaker , LED lights solid green. ◆ If called station is engaged in a non-intercom call, the station may press MICM after placing original caller on hold (with Hold key). 25 DIAL INTERCOM T O INITIA TE ◆ Lift handset or press the Speaker key . ◆ Press DICM key . ◆ Dial desired intercom station number . Receive ring ...
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NEC 2400IPX - page 24
◆ If called station is engaged in a non-intercom call, the station may press DICM after placing the original call on hold (with the Hold key .) 26 TO PLACE A CALL ON HOLD ◆ Press Hold . Held line wink flashes. Note: If held line appears on other Dterm stations, the associated LED flashes red slowly. T O RETRIEVE ◆ Lift handset or press Speake ...
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NEC 2400IPX - page 25
I F UNANSWERED ◆ After preprogrammed time, Automatic Recall is initiated. ◆ V isual and audible signal (rapid flash and ring burst) is sent to station that placed call on hold. Note 1: A transfer or conference call may be placed on hold depending on software level of the NEAX2400 IPX. Note 2: Hold shows as a flashing green LED on your phone. Th ...
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NEC 2400IPX - page 26
TO TRANSFER A CALL ◆ After conversing, ask party to hold. ◆ Press Transfer . Receive interrupted dial tone. ◆ Dial destination station’ s extension, hang up or wait for answer . ◆ If transferring party hangs up, that station’ s number appears in the center of recipient’ s display . (Time Display) DDD 3 2000 TRANSFER Transferring stati ...
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NEC 2400IPX - page 27
29 CONFERENCE ◆ W ith call in progress, ask party to hold. ◆ Press Transfer , receive interrupted dial tone. ◆ Dial desired number . ◆ After call is answered, press Conf. Conf LED lights. ◆ Three-way conference is established. CONF (Time Display) U SING THE S OFT K EY ◆ W ith a call in progress, press Transfer and dial desired number . ...
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NEC 2400IPX - page 28
30 TO EST ABLISH A BROKER CALL ◆ While engaged in a call and wishing to consult a third party , press Transfer . Caller is automatically placed on hold. ◆ Dial desired party to consult. ◆ Press Transfer to return to original caller . Third party is automatically placed on hold. ◆ By repeating these steps, it is possible to alternate between ...
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NEC 2400IPX - page 29
CALL PICK-UP (GROUP) W HEN A ST A TION WITHIN PICK - UP GROUP RINGS ◆ Lift handset. ◆ Press CALL PICK-UP or dial “Call Pick-up” access code (may be stored on one-touch speed calling key). ◆ Connection to calling party is established. ◆ If currently on a call, press Transfer and dial “Call Pick-up” access code. The original party is ...
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NEC 2400IPX - page 30
35 W HEN A ST A TION WITHIN THE SYSTEM RINGS ◆ Lift handset, receive dial tone. ◆ Press PICK-DIRECT and dial the station number to be picked up. – O R – ◆ Dial “Direct Call Pick-up” access code and the station number to be picked up. ◆ Connection to calling party is established. ◆ If busy , original call must be placed on hold bef ...
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NEC 2400IPX - page 31
OFF-HOOK TRUNK QUEUING ◆ Press Speaker , receive dial tone. ◆ Dial “Off-hook Queuing” access code. ◆ Dial desired telephone number . Encounter a trunk busy condition. ◆ Station user receives service set tone and leaves speaker on. ◆ The desired number is automatically dialed when a trunk becomes available. 36 *NEC-405 NEAX2400 UG #2 1 ...
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NEC 2400IPX - page 32
LAST NUMBER REDIAL T O R ECALL THE L AST N UMBER D IALED ◆ Press Redial . Last number dialed is displayed. ◆ Press Redial key until desired number is displayed. Up to 5 previously dialed numbers. ◆ Pres ✽ (Note) The number on the display is automatically redialed. ◆ When party has answered, lift handset or speak hands-free. Note : µ-law ...
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NEC 2400IPX - page 33
CALL FOR W ARDING – ALL CALLS T O SET ◆ Press Speaker . Receive dial tone. ◆ If setting for another station, press MULTILINE APPEARANCE . ◆ Press FWD or dial “Call Forwarding – All Calls” access code. Receive special dial tone. ◆ Dial destination station or external telephone number . Receive service set tone. ◆ FWD LED lights (at ...
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NEC 2400IPX - page 34
T O CANCEL ◆ Press Speaker . Receive dial tone. If cancelling for another station, press MULTILINE APPEARANCE . ◆ Press FWD or dial “Call Forwarding – All Calls” cancel code. Receive service set tone. LED goes out at your station (or the Dterm of the multiline station). ◆ Press Speaker . Call Forwarding – All Calls is cancelled. U SIN ...
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NEC 2400IPX - page 35
40 U SING THE S OFT K EY ◆ Press FDB Soft Key . Receive special dial tone. ◆ Dial destination; wait for service set tone. ◆ “ FOR W ARD SET ” is displayed; Call Forwarding – Busy Line is set. T O VERIFY ( WITH D TERM 8D/16D/32D) ◆ Press FWD-BY . ◆ Display indicates the station number calls are forwarded to. Note 1: If recipient stat ...
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NEC 2400IPX - page 36
41 ◆ Press Speaker . Call Forwarding – Don’t Answer is set. U SING THE S OFT K EY ◆ Press FDN Soft Key . Receive special dial tone. ◆ Dial destination; wait for service set tone. ◆ “ FOR W ARD SET ” is displayed; Call Forwarding – Don’t Answer is set. T O VERIFY ( WITH D TERM 8D/16D/32D) ◆ If verifying for another station, pre ...
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NEC 2400IPX - page 37
42 T O CANCEL ◆ Press Speaker . Receive dial tone. If cancelling for another station, press MULTILINE APPEARANCE . ◆ Press FWD-NA or dial “Call Forwarding – Don’t Answer” cancel code. Receive service set tone. LED goes out at your station (or the Dterm of the multiline station). ◆ Press Speaker . Call Forwarding – Don’t Answer is ...
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NEC 2400IPX - page 38
44 T O CANCEL ◆ Lift handset or press Speaker key; receive Dial T one. ◆ Dial “Logged Out IP Station – Call Destination” cancel code; receive service set tone. ◆ Replace handset or press Speaker key . Logged Out IP Station – Call Destination is canceled. (Time Display) FORWARD CANCEL U SING THE S OFT K EY ◆ Lift handset or press Spe ...
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NEC 2400IPX - page 39
Option 4 ◆ Boss presses Answer and converses with Secretary . T runk A is placed on hold. ◆ Boss denies call, presses Transfer to return to T runk A. ◆ Secretary is returned to T runk B. Note: If boss has 8/16/32 button display terminal, display always indicates the connected station or trunk at any given time. DO NOT DISTURB W HILE IDLE ( ON ...
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NEC 2400IPX - page 40
Note 1: Station A can be a single-line station if it appears on the Station B Dterm. Note 2: Up to six parties can break into a two-party conversation (additional hardware required). 59 *NEC-405 NEAX2400 UG #2 1/22/03 2:43 PM Page 59 ...
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NEC 2400IPX - page 41
INDEX A Account Code 20 Answering a Camped-on Call 30 Answering a Message 48 Answering a V oice Call Hands-free 23 Authorization Code 21 Automatic Intercom 23 B Boss/Secretary – MW Lamp Control 53 Boss/Secretary Override 54 Boss/Secretary T ransfer 52 Broker Call, Establishing 30 C Call Back 45 Call Forwarding – All Calls 38 Call Forwarding – ...
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NEC 2400IPX - page 42
F Forced Account Code 20 Function Keys and Lamps 2 H Headset Key 9 Help 5 Hold 26 I Internal Call Origination 16 L Last Number Redial 37 Leave a Message 47 Logged Out IP Station – Call Destination 43 Login/Logout (IP Enabled Dterm Only) 14 M Manual Intercom 24 Meet-me Paging 49 Message, Answering 48 Message, Leaving 47 Microphone Key 5 Multiline ...
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NEC 2400IPX - page 43
P Paging T ransfer 50 Placing a Call on Exclusive Hold 27 Placing a Call on Hold 26 Privacy 57 Privacy Release 58 S Saving and Repeating a Number 46 Speed Calling – System 19 Speed Calling Call Origination (Individual/Group) 18 Speed Calling Call Origination (One-touch Buttons) 17 T T erminal Setup with the Feature Key 11 T erminal Setup with the ...
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NEC 2400IPX - page 44
LCD DISPLA YS 15:39 DDD X T ime elapsed, trunk type and number for outside call. T ime elapsed for parked call. XXX DDD X Parked call retrieved from a remote station, showing the number of the station that parked the call. C CALLBACK XXXX Call Back is activated, showing called or calling number . CALLBACK SET XXXX Call Back set for busy called stat ...
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NEC 2400IPX - page 45
C W AIT XXXX OR C W AIT SET XXXX Call W aiting tone sent to or received at busy station show in called or calling number . Call received on boss’ station from secretary’ s station. D DND SET/CANCEL Do Not Disturb set or canceled. Direct Dial Pad ON/OFF . Dynamic Dial Pad status. E E-HOLD XXXX Station placed on Exclusive Hold. F FORW ARD XXXX St ...
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NEC 2400IPX - page 46
Call Forwarding – All Calls. Call Forwarding – Busy Line. Call Forwarding – Don’t Answer . Logged Out IP Station – Call Destination. H HANDS-FREE ON/OFF Hands-free status. HOLD XXXX Station placed on hold. I ICM X Intercom call with called or calling party number . Automatic Intercom. Manual Intercom. Dial Intercom. Boss Secretary T ransf ...
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NEC 2400IPX - page 47
L OGIN The IP Enabled Dterm becomes operational when the user enters “Login Code” and “Password.” L OGOUT Press preassigned Logout button to logout. M MSG XXXX HH:MMPM Message waiting (calling station and time of message). MESSAGE BUSY Called station message memory Busy – cannot store addition messages. MESSAGE CANCEL Message erased. MESS ...
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NEC 2400IPX - page 48
OVERRIDE X Overriding intercom call through bridging. Automatic Intercom. Dial Intercom. Manual Intercom. OVERRIDE XXXX Executive Override. P PICK UP XXXX X Call Pickup of station within group showing called and calling stations. P AGING X OR P AGING DDD X Ready to page station, page waiting or page call connection. P-RLS SET Privacy Release set. P ...
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NEC 2400IPX - page 49
R RCV VOL. SMALL/LARGE Receiver V olume status. RINGER TONE X Ready for Ringer tone selection. S SPEED SET Speed Calling number saved in memory . T TRANSFER Ready to transfer a call. TRANSFER XXXX T ransferred station or trunk number . Page Call T ransfer . TRANSFER XXXX X T ransferring station number . TRANSFER 3 T ransferring page call to another ...
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NEC 2400IPX - page 50
VOICE BUSY/REST V oice Call station called is busy or restricted. W W AIT P-RLS? Prompt when requesting privacy release at another station. 69 *NEC-405 NEAX2400 UG #2 1/22/03 2:43 PM Page 69 ...
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NEC 2400IPX - page 51
70 F ACE LA YOUT 1 C ALL I NDICATOR L AMP Lamp at top corner of Dterm Display flashes when a call terminates to the terminal. Lamp lights steadily when a message has been left. 2 LCD(N OTE 1) Liquid Crystal Diode (LCD) display provides Dterm activity information plus date, time and Soft Key Operation. The LCD display has 24-character, 3-line capabi ...
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NEC 2400IPX - page 52
14 M ICROPHONE Built-in microphone is used for hands free operation with speakerphone. 15 U P /D OWN ( ▼ DOWN ▲ UP) Used to adjust LCD contrast, speaker/receiver volume, and ringer volume. • LCD Contrast: Press ( ▼ ) or ( ▲ ) key while idle. • Speaker/Receiver Volume: Press ( ▼ ) or ( ▲ ) key during conversation. • Ringer Volume: ...
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NEC 2400IPX - page 53
2 5 8 0 OPER TUV JKL ABC 3 6 # 9 DEF MNO WXYZ 1 4 7 GHI PQRS Directory Message Speaker Answer Redial Recall Feature Mic Conf Hold Transfer Exit Help 1 2 3 4 5 6 7 8 9 10 11 12 13 15 16 17 14 18 19 D TERM 32D (32- LINE WITH DISPLA Y ) 20 *NEC-405 NEAX2400 UG #2 1/22/03 2:43 PM Page 72 ...
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NEC 2400IPX - page 54
2 5 8 0 TUV JKL ABC 3 6 # 9 DEF MNO WXYZ 1 4 7 GHI PQRS Speaker Answer Redial Recall Feature Directory Message Mic Conf Hold Transfer Call Indicator Lamp Dedicated Function Keys Microphone Speaker Programmable Keys D TERM 8 (8- LINE NON DISPLA Y ) Exit Help 2 5 8 0 OPER TUV JKL ABC 3 6 # 9 DEF MNO WXYZ 1 4 7 GHI PQRS Directory Message Speaker Answe ...
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NEC 2400IPX - page 55
NEC America, Inc. Corporate Networks Group 6555 N. State Highway 161 Irving Texas 75039 Visit our Web site at www.cng.nec.com ©NEC America, Inc. 2003 NEAX and Dterm are registered trademarks of NEC Corporation. 188301 FPO BAR CODE For more information contact: *NEC-405 NEAX2400 UG #2 1/22/03 2:43 PM Page 74 ...
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