-
Gateway E-9425R - page 1
® E-9425R Ser ver USER GUIDE ...
-
Gateway E-9425R - page 2
...
-
Gateway E-9425R - page 3
i Chapter 1: Checking Out Your Gateway S erver . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . ...
-
Gateway E-9425R - page 4
Contents ii Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Prevent ing st atic e lectric ity disc ha rge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
-
Gateway E-9425R - page 5
iii www.gateway.com Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
-
Gateway E-9425R - page 6
Contents iv ...
-
Gateway E-9425R - page 7
CHAPTER 1 1 Checking Out Y our Gateway Server • Front • Back • Interior • System board • Hot-swap backplanes • Getting Help ...
-
Gateway E-9425R - page 8
CHAPTER 1: Checking Out Your Gateway Server 2 Fro n t Control panel Back # Fe at u re # Fe atur e 1 2 USB ports 6 NIC s tatus LED 2 Power button 7 System fault LED 3 ID but ton 8 Reset bu tton 4P o w e r L E D 9N M I b u t t o n 5 ID LE D Hard d rives Optical driv e Cont rol pa nel SMIL modu le port Dual NIC conne ctor s Server management port PS/ ...
-
Gateway E-9425R - page 9
www.gateway.com 3 Interior # Feat ure # Fea t ure 1 Syste m board 7 Slimlin e DVD /CD-RW co mbo dr ive or DVD-RW d rive 2 Syste m fans 8 SAS/S A T A back plane 3 Fan bo a rd 9 ROMB battery backup 4 Har d drive bays 10 Riser card ass embly 5 SMIL m odu le (o ption al) 11 Power supply bay 6 Contr ol panel ...
-
Gateway E-9425R - page 10
CHAPTER 1: Checking Out Your Gateway Server 4 System boar d Connectors # Feat ure # Fea t ure 1 Rear dual USB Port (J35) 20 DIMM7 socket (J24) 2 Serial po rt (J3 1) 21 DIMM8 so cket (J2 5) 3 ID LE D (CR1 6) 22 Fan pow er/fan t ach connect or (J99) 4 VGA po rt (J39) 23 Proce ssor 1 (CPU1) socket 28 29 30 31 32 33 34 35 37 36 ...
-
Gateway E-9425R - page 11
www.gateway.com 5 Hot-swap backplanes SAS/ SA T A backp lane 5 PS/2 mous e por t (J1 5) 24 Pr oces sor 2 (C PU2) soc ket 6 PS/2 ke yboard port (J6 ) 25 Proce ssor powe r connect or (J28) 7 Ser ver ma na geme nt p ort (J59) 26 SMIL connector (J3 3) 8 Dual NIC conn ecto r (RJ -45) (J14 ) 27 Mai n power co nnec tor (J 5) 9 PCI-E exp ansion slot (J4) 2 ...
-
Gateway E-9425R - page 12
CHAPTER 1: Checking Out Your Gateway Server 6 ...
-
Gateway E-9425R - page 13
www.gateway.com 7 LED information See th e following tabl e for a descrip tion of thi s server’s L EDs and t he information t hey provide: LED Nam e Functio n Location Color Des cript ion ID Aid in se rver ident ificatio n Contr ol pane l and back of syste m board Ye l l o w (front) Blue (b ack) On - Server id entifi cation enabled Syste m Fa ult ...
-
Gateway E-9425R - page 14
CHAPTER 1: Checking Out Your Gateway Server 8 Getting Help In addition to your ope rating system’s documentat ion, you can use the following information resourc es to help you use your server . Server Companion DVD Use the Server Companion DVD to access file utilities, Windows Server 2003 driver s, and documentation for your se rver and its compo ...
-
Gateway E-9425R - page 15
CHAPTER 2 9 Setting Up Y our Server • Setting up the hardware • Protecting from pow er source problem s • Mounti ng your ser ver into a cabinet • Starting your server • Setting u p the oper ating syste m • Init ial hard ware setti ngs ...
-
Gateway E-9425R - page 16
CHAPTER 2: Setting Up Your Ser ver 10 Setting up the har dwar e T o ma ke sure that you r wo rkin g envi ronme nt is sa fe: • Use a clean, dry , flat, stable surface for your server . Allow at least 6 inches at the b ack of the server for cabl ing and air circulation. • Use the instructions on yo ur server’s se tup poster to set up y our hard ...
-
Gateway E-9425R - page 17
www.gateway.com 11 Some surge protectors and uninterrup tible power su pplies include simple line- conditioning capabili ties. Uninterruptible p ower supplies Use an uninterrup tible power supp ly (UPS) to protect your server from data loss dur ing a total power failure. A UPS uses a battery to keep yo ur server running temporarily during a p ower ...
-
Gateway E-9425R - page 18
CHAPTER 2: Setting Up Your Ser ver 12 3 Align the slots in t he back server rail s with th e studs on the side of the server , then engage the slots with the studs and slide the rail forward until it stops. 4 Align the locking sc rew holes in the rails with the threaded screw hole s in the server , then install one locki ng screw through the each b ...
-
Gateway E-9425R - page 19
www.gateway.com 13 6 Attach one mounting nut to each o f the two ba ck cabinet posts where yo u plan to install the server . 7 Hold the s erver i n place in the cabinet and swing the hinged back rail m ounting bracke ts into alignment with the mounting nuts, then se cure the back in place with tw o mounting s c r e w s ( o n e o n e a c h s i d e ) ...
-
Gateway E-9425R - page 20
CHAPTER 2: Setting Up Your Ser ver 14 8 Align the mounting screw holes in the server handles with the front mounting nuts, then secure the front in place wit h two mo unting screws (one on ea ch side). Installing t he bezel T o ins tall the bezel: 1 With the server pulled out from the cabinet, align the holes in the handles with the holes in the si ...
-
Gateway E-9425R - page 21
www.gateway.com 15 3 Remove the b ezel lock key s from the inside of the be zel, then in sert the left side o f the bezel into the left ha ndle and swing the right side o f the bezel in unti l it snaps into plac e. 4 When the bezel i s in place, loc k the bezel by ins erting the k ey into the lock in the lower right corner of the bezel and turning ...
-
Gateway E-9425R - page 22
CHAPTER 2: Setting Up Your Ser ver 16 Starting your server Before you start your server for the first time: • Make sure that the server and monitor are plugged into a power outlet or surge pr otector and that the surge protector ( if you are using one) is turned on. • Make sure that all cables are connecte d secure ly to the correct ports and j ...
-
Gateway E-9425R - page 23
www.gateway.com 17 T urning off your server Every time you tu rn off your server , first shut down the op erating system. Y ou may lose data if you do not follow the co rrect procedure. T o turn off the server: 1 See the oper ating system’s documentation or online help for instructions on shutting down the operating system. Whenev er possible, yo ...
-
Gateway E-9425R - page 24
CHAPTER 2: Setting Up Your Ser ver 18 ...
-
Gateway E-9425R - page 25
CHAPTER 3 19 Maintain ing Y our Server • Cari ng for your serve r • Preparing for sy stem recovery • System administ ration • Identifying y our server • Updating the baseboard management contr oller firmwar e • Using your Server Companio n DVD ...
-
Gateway E-9425R - page 26
CHAPTER 3: Maintaining Your Server 20 Caring f or your server T o extend the life of your se rver: • B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . • When transporting your server , we recommend that you put it in the original packaging materials. • Keep your server and magneti c media away from equipment that g enerate ...
-
Gateway E-9425R - page 27
www.gateway.com 21 Clea ning t he s creen If your computer screen is an LCD monitor , use only a damp, soft cloth to clean it. Never spray water directly ont o the screen. - OR - If your co mputer screen is no t a flat pane l display , use a soft cloth dampen ed with gl ass cleaner to clean the screen. N ever spray cle aner directly onto the screen ...
-
Gateway E-9425R - page 28
CHAPTER 3: Maintaining Your Server 22 Server secu rity Lockin g the serv er T o lo ck the se rver: 1 Remove the bez el lock keys from the insid e of the bezel, then sn ap on the beze l. The handles must be in stalled for the beze l to snap on. For instruc tions, see “ Installing the bez el” on page 14 . 2 Insert the key into the lock and rotate ...
-
Gateway E-9425R - page 29
www.gateway.com 23 Updating the baseboar d ma nagement contr oller firmwar e The baseboard management controller (BMC) performs several system management functions such as: • Monitoring server components (FRU) and sensor d ata recor ds (SDR) (the information provided depends on the option se lected) • Managing non-v olatile storage for the syst ...
-
Gateway E-9425R - page 30
CHAPTER 3: Maintaining Your Server 24 T o install Acrobat Reader 7: • Click the link for Ac robat on the Documentation pag e. - OR - Run Doc sReade rapp2 1279 Setup .exe fr om the Se rver C ompa nio n DVD . Installing drivers and programs Y ou can install drivers and programs directly onto the s erver by using the Server Companion DVD . You ca ...
-
Gateway E-9425R - page 31
www.gateway.com 25 3 Press any key to boot from the DVD. T he Gateway Options Main Menu ap pears. 4 Follow any on-sc reen instructions. Y ou can use the options in this menu to refo rmat your hard drive, create mass-sto rage driver disks, or reload Windows and sel ected applic ations. ...
-
Gateway E-9425R - page 32
CHAPTER 3: Maintaining Your Server 26 ...
-
Gateway E-9425R - page 33
CHAPTER 4 27 Installing Components • Prepari ng to install co mponents • Preventing static el ectricity di scharge • Open ing the s erver case • Closin g the se rver cas e • Installing and re moving drives • Install ing memo ry • Installing and removing PCI expansion cards • Replacing system fans • Replacing or adding a processor ...
-
Gateway E-9425R - page 34
CHAPTER 4: Installing Components 28 Pr eparing to install components Selecti ng a place to work W o r k o n y o u r s e r v e r i n a n a r e a t h a t : • Is clean (a void dusty areas). • Is a low-s tatic environment ( avoid carpe ted areas). • Has a stable surface on which to set your server . • Has enough room to place all of your server ...
-
Gateway E-9425R - page 35
www.gateway.com 29 • Avoid static-causing surfaces such as ca rpeted fl oors, plastic, and packing foam. • Avoid working on the se rver when your wor k area is extremely humid. • Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bag s because only the inside of ...
-
Gateway E-9425R - page 36
CHAPTER 4: Installing Components 30 7 Press down the tw o blue retaining clips (1) on the sid es of the top front cov er , then slid e the top front cover back ( 2) and lift it off the se rver . Closing the server case T o clo se the ser ver case: 1 Make sure that all of the internal cables are arranged ins ide the c ase so they will not be pinched ...
-
Gateway E-9425R - page 37
www.gateway.com 31 4 Replace the sc rew (2) to hold the rear top cov er in place. 5 Reconnect th e power co rd(s) and all other cables. Installing and r emoving drives Y our server’s basic configuration includes one op t i c a l d r i v e a n d a s m a n y a s f o u r S A T A o r S A S hot-swap hard drives . An optional dis kette drive can also b ...
-
Gateway E-9425R - page 38
CHAPTER 4: Installing Components 32 5 Loosen the thumbscrew (1) holding the retaining c lip (2) agains t the side of the optical drive, then move the retaining cl ip away from the drive. 6 Push the opti cal drive to the r ight to release the drive from the drive bay, then pull the drive out of th e bay . 7 Unscrew the two screws holding the optic a ...
-
Gateway E-9425R - page 39
www.gateway.com 33 9 Slide th e new optical drive into the drive bay , mak ing sure you align the dr ive with the retaining clips on bot h sides of the drive . 10 Push the retaining cl ip against the dr ive until snug, t hen tighten the thum bscrew to hold the drive i n place. 11 Connect the 4 4-pin optical dr ive cable to the ba ck of the op tical ...
-
Gateway E-9425R - page 40
CHAPTER 4: Installing Components 34 3 Pull the dr ive carrier s traight out of the s erver . 4 If you are replacing a hard drive, remove the four screws from the bottom of the dr ive tray that secure the old hard driv e to the tray , then remove the drive from the tray . 5 Using the four screws you removed, ins tall the new hard drive int o the dri ...
-
Gateway E-9425R - page 41
www.gateway.com 35 8 Follow the instr uctions in “Closing the ser ver case” on page 30 . 9 Reinstall the be zel, if required, by snappi ng it into place o n the front of the chassis. 10 Reconnect al l power cords and per ipheral de vice cables, then turn on th e server . Filling empty drive bays Empty drive b ays in the server must be filled by ...
-
Gateway E-9425R - page 42
CHAPTER 4: Installing Components 36 Installing memory Y our server supp orts eight 667 MHz fully-buffered DIMM s (FB-DIMMs) t o provide up to a maximum of 32 GB with fully -buffer ed support. Supported DIMM sizes include 512 MB, 1 GB, 2 GB, and 4 GB. DIMMs must be low-profile or ultra low -profile and cannot exc eed 1.2” in height. The BIOS confi ...
-
Gateway E-9425R - page 43
www.gateway.com 37 Mirroring mode: 4 512 MB 512 MB 512 MB 512 MB ---- 2 G B 1 G B 1 G B 1 G B 1 G B ----4 G B 2 GB 2 GB 2 GB 2 GB ---- 8 GB 4 G B 4 G B 4 G B 4 G B ----1 6 G B 512 MB - 512 MB - 512 MB - 512 MB - 2 GB 1 G B -1 G B -1 G B -1 G B -4 G B 2 GB - 2 GB - 2 GB - 2 GB - 8 G B 4 G B -4 G B -4 G B -4 G B -1 6 G B 8 512 MB 512 MB 512 MB 512 MB ...
-
Gateway E-9425R - page 44
CHAPTER 4: Installing Components 38 Sparin g mode For the sparing mode, p lease follow the online spare FBDIMM c onfiguration requirements (in addition to genera l configuration requirements ) below: • When only DI MM1 and DIM M3 are being used, th ey must be fully populated w ith dual-rank FBDIMMs. • If DI MM1 a nd D IMM3 , and DIMM 2 and DIMM ...
-
Gateway E-9425R - page 45
www.gateway.com 39 Installing and r emoving PCI expansion car ds The system board provides one 280-pin PCI-X/PCI-E x8 expansion slot and one PCI-E x8 expansio n slot. The PCI-X/PCI-E x8 exp ansion slot (on the left side when vie wed from the front of the s erver) can support one P CI-X 100MHz or one PCI-E x8 using the r iser card. The PCI-E expansi ...
-
Gateway E-9425R - page 46
CHAPTER 4: Installing Components 40 5 Place the PCI rise r assembly on a stable, static- free surface, then loosen the scre w (3) holding the card lock in place. 6 Open the card lock ( 4), then pull out the PC I card (5). If you are not r eplacing the PCI card, insert th e slot cover into the back of the riser card assembly . 7 If you are replacing ...
-
Gateway E-9425R - page 47
www.gateway.com 41 10 Insert the new PCI card into the riser card, making sur e any connectors extend through the slot at the back of the assembly and that t he ca rd is ful ly se ate d in th e ri ser card. 11 Close the loc k to hold the c ard in place, then replace the screw that hol ds the lock closed. 12 Position the PCI r iser assembly over the ...
-
Gateway E-9425R - page 48
CHAPTER 4: Installing Components 42 6 Insert the replaceme nt fan group into the fan cage . 7 Connect the 6-pin fan tach cable from the fan to the fan board. 8 Follow the instr uctions in “Closing the ser ver case” on page 30 . T o replace the system fans and the fan board: 1 Follow the ins tructions in “Preventi ng static el ectricity d isch ...
-
Gateway E-9425R - page 49
www.gateway.com 43 10 Connect the 6-pin fan tach c ables from the fans to the fan tach connectors on the fan boar d. 11 Follow the instr uctions in “Closing the ser ver case” on page 30 . Replacing or adding a pr ocessor The serv er is compat ible with as many a s two Intel ® Xeo n DP (Dual C ore) 5100 S eries processor s. The server autom ati ...
-
Gateway E-9425R - page 50
CHAPTER 4: Installing Components 44 4 Push down, then pull out and up on the two he at sink retention lev ers (1) and move them out of the way . 5 Remove the heat sink from the processor . If the heatsink sticks to t he processor , rotate the heatsink sli ghtly to loosen it. 6 Unlock the load lever and lift i t up (1) , then open the load plate (2 ...
-
Gateway E-9425R - page 51
www.gateway.com 45 8 Insert the new processor into the socket, making sure that the gold triangle on the corner is situated as sh own in the following i llustration. 9 When the processor i s oriented correctly and in pl ace, press it firmly int o the socket, rotate the load plate into place, and push down the load l ever until it cli cks into plac ...
-
Gateway E-9425R - page 52
CHAPTER 4: Installing Components 46 11 Push down the heat sink retaining l evers (3 ) and l ock them under the retaining hooks on the heat sink socket. 12 Follow the instr uctions in “Closing the ser ver case” on page 30 . Replacing a power supply module Y o u r s e r v e r u s e s a s m a n y a s t w o 6 5 0 W h o t - s w a p p a b l e p o w e ...
-
Gateway E-9425R - page 53
www.gateway.com 47 3 Press the re taining clip on the power suppl y to the left to release the power supply module from the chassis. 4 Pull the power supply module straight out of the server with the handle. It may take considerable force to remove. 5 Insert the new power supply module into the se rver , wit h the retainin g clip on t he right, unt ...
-
Gateway E-9425R - page 54
CHAPTER 4: Installing Components 48 7 Align the new power di stribution board with th e stand-off and locking tabs on the chassis, then place it on the stand-offs and slide it to ward the side of the chassis until t he tab clicks into place. 8 Replace the sc rew you previously removed. 9 Reconne ct the power cables. Se e “System b oard” on page ...
-
Gateway E-9425R - page 55
www.gateway.com 49 6 Slide th e power cage ( 4) toward the front of the chassis to di sengage the l ocking tabs, then lift the power cage out of the chassis. 7 Place the new power cage into the chassis, alig ning the cage w ith the lock ing tabs in the chassis, the n slide t he pow er cage toward th e back of the chas sis to engage the locking tabs ...
-
Gateway E-9425R - page 56
CHAPTER 4: Installing Components 50 8 Holding th e new backplane by the edges only , alig n it with the locki ng tabs on the chassis, then place it on the locking tabs and slide it t o the left until it s tops. 9 Tighten the thumbscrew to secure the back plane. 10 Reconnect al l cables to the backplane . 11 Replace the fan board and system fans by ...
-
Gateway E-9425R - page 57
www.gateway.com 51 3 Press the r elease handle (1), then slide the RO MB battery pack for the mezza nine RAID card (2) toward the back of the chassis to release it fr om the locking tabs and lift it out of the chassis (3). 4 Align the holes in the bott om of the new ROMB batte ry pack for the mezzanine RAID card (1) with the lock ing tabs in the c ...
-
Gateway E-9425R - page 58
CHAPTER 4: Installing Components 52 4 Align the holes on one side of the board with the p lastic standoffs (1) and align the other side with the mezzanine board slot. 5 P u s h d o w n o n t h e b o a r d ( 2 ) t o s e a t i t i n the mezzanine board slot and onto the pl astic standoffs until the retaining tab s snap into place . 6 Replace the PCI ...
-
Gateway E-9425R - page 59
www.gateway.com 53 Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utili ty are not saved when you turn off the server , replace the CMOS battery w ith an equivalent ba ttery . T o rep lace the battery: 1 Print the appendix for “BIOS Setting s” o n page 91 in this guide. 2 Restart your server ...
-
Gateway E-9425R - page 60
CHAPTER 4: Installing Components 54 Replacing the control panel T o replace the control panel: 1 Follow the ins tructions in “Preventi ng static el ectricity d ischarge” on page 28 . Ma ke sure that you turn off the server , then unplug the power cord(s) and all other cables connected to the server . 2 Follow the instr uctions in “Opening the ...
-
Gateway E-9425R - page 61
www.gateway.com 55 6 Remove the heat sinks and proc essors by following the instructions in “Replacing or addi ng a processor” on page 43 . 7 Disconnect all cables from t he system board, noting their loc ations and orienta tion. (Y ou will reconnect the c ables after you install the new board.) 8 Loosen the two thumbscrews (1) that secure the ...
-
Gateway E-9425R - page 62
CHAPTER 4: Installing Components 56 16 Reinstall the P CI riser ass embly by following the instructio ns in “Insta lling and removing PCI expansion cards” on page 39 . 17 Reinstall the sys tem fans and fan cage by following the ins tructions in “Replacing system fans” on page 41 . 18 Follow the instr uctions in “Closing the ser ver case? ...
-
Gateway E-9425R - page 63
CHAPTER 5 57 Using the BIOS Setup Utility • Opening the BIOS Se tup utility • Updating the BIOS • Recovering the BIOS • Resetting the BIOS • Updating and recovering the BMC ...
-
Gateway E-9425R - page 64
CHAPTER 5: Using the BIO S Setup Utility 58 Opening the BIOS Setup utility The BIOS Setup utility stores basic s ettings for your server . These settings incl ude basic hardware configuration, resour ce settings, and password security . These settings are stored and saved even when the powe r is off . T o o pen the BI OS Setup utility: 1 Restart yo ...
-
Gateway E-9425R - page 65
www.gateway.com 59 Recovering the BIOS If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system cont inues to try to boot from the new , corrupted BIOS, you can manually reco ver the old BIOS so you can try another upd ate. T o recover the old BIOS: 1 Insert a diskette, ...
-
Gateway E-9425R - page 66
CHAPTER 5: Using the BIO S Setup Utility 60 11 Place the jump er back onto pins 1 -2. 12 Follow the instr uctions in “Closing the ser ver case” on page 30 . 13 Plug in the AC power cords and turn on the serv er , then ver ify that the recovery was successful. Resetting the BIOS Y ou can use two methods to cle ar all BIOS Setup se ttings and ret ...
-
Gateway E-9425R - page 67
www.gateway.com 61 8 Reconnect the power cords and turn o n the server . The BIOS is reset. 9 T urn off the server , then d isconnect the pow er cords and all other cable s connected to the server . 10 Follow the instr uctions in “Opening the server case” on p age 29 . 11 Place the ju mper back onto pins 1-2. 12 Follow the instr uctions in “C ...
-
Gateway E-9425R - page 68
CHAPTER 5: Using the BIO S Setup Utility 62 Updating and recovering the BMC Updati ng the BMC fi rmwar e T o up date the BMC firmware: 1 Downlo ad the BMC firmw are zip file from suppor t.gateway .com . 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in th e readme.txt file in the d ownloaded zip file ...
-
Gateway E-9425R - page 69
www.gateway.com 63 8 Follow the instr uctions in “Closing the ser ver case” on page 30 . 9 Plug in the AC po wer cor ds and turn on the se rver fo r normal use. ...
-
Gateway E-9425R - page 70
CHAPTER 5: Using the BIO S Setup Utility 64 ...
-
Gateway E-9425R - page 71
CHAPTER 6 65 T roubleshooting • T elephone support • T utoring and training • Safe ty gui delin es • Error m ess ages • T roublesh ooting ...
-
Gateway E-9425R - page 72
CHAPTER 6: Troubleshooting 66 T elephone support Befor e calling Gateway Customer Care If you have a tec hnical problem wit h your server , follow these recommendati ons before contacting Gateway Customer Care: • Make sure that your server is connected correctly to a grounded AC outlet that is supplying power . • If a peripheral de vice, such a ...
-
Gateway E-9425R - page 73
www.gateway.com 67 T utoring and training Gateway's Customer Care prof essionals cannot provide hardware and software training. Instead, Gateway recommends the follo wing training resources. Safety guidelines While troubleshoot ing your serv er , follow these safety guidelines: • Never remov e the top p anel while your server i s turned on a ...
-
Gateway E-9425R - page 74
CHAPTER 6: Troubleshooting 68 Boot me ssag es Boot Failure ... This is a ge neric me ssag e in dica ti ng th e BIO S could not boot from a particular device. This message is usually followed by othe r information concerning the device. Invalid Boot Diskette A diskette was found in the drive, b ut it is not configured as a boot able diskette. Drive ...
-
Gateway E-9425R - page 75
www.gateway.com 69 Secondary Master Drive - A T API Incompatible The IDE/A T API devi ce configured as Secondary M aster failed an A T API com patibility tes t. This message is typ ically display ed when the BIOS is trying to de tect and configure IDE/A T AP I devices in POST . Secondary Slave Drive - A T API Incompatible The IDE/A T API devi ce co ...
-
Gateway E-9425R - page 76
CHAPTER 6: Troubleshooting 70 NVRAM I gnored The NVRAM data used to store Plug’n’Play (PnP) data was no t used for system configuration i n POST . NVRAM Ba d The NVRAM data used to store Plug’n’Play (PnP) data was no t used for system configuration i n POS T due to a dat a e rr or . Static Resource Conflict T wo or more Static Devices are t ...
-
Gateway E-9425R - page 77
www.gateway.com 71 Miscella neous m essa ges K eyboard Error Keyboar d is not present or t he hardware is not responding when the ke yboard controller is initialized . K eyboard/Interface Error Keyboar d Controller failure. This may indicate a probl em with system hardware. System Ha lted The system has been halted . A reset or power c ycle is requ ...
-
Gateway E-9425R - page 78
CHAPTER 6: Troubleshooting 72 • Remove the to p panel by following t he instructions in “Opening the server c ase” on page 29 , then make sure that all c ables inside the case are attached s ecurely . Also, m ake sure that the colored cabl e edges are aligned correctly and that the c onnectors do not miss any pins. • If you have the c orrec ...
-
Gateway E-9425R - page 79
www.gateway.com 73 LED information See th e following tabl e for a descrip tion of thi s server’s L EDs and t he information t hey provide: LED Nam e Functio n Location Color Des cript ion ID Aid in se rver ident ificatio n Contr ol pane l and back of syste m board Ye l l o w (front) Blue (b ack) On - Server id entifi cation enabled Syste m Fa ul ...
-
Gateway E-9425R - page 80
CHAPTER 6: Troubleshooting 74 Diagnostic LEDs This system b oard provides a set of eight diagnos tic (Port 80) LEDs . If you are troubleshooting your system, thes e LEDs ca n help you deter mine where errors are taking place. If you are experiencing problems with your serv er , open the case and ch e ck these LEDs (C R8 to CR15) on the syste m boar ...
-
Gateway E-9425R - page 81
www.gateway.com 75 In dete rmining th e code, Off = 0 and On = 1. B a sed on this, you can dete rmine the cor responding hex code. Then, by checking “POST code checkpoi nts” on page 75, “Bootblock initialization cod e checkpoints” o n page 77, “Bootb lock recovery code ch eckpoints” on pa ge 78, “DIM code checkpoints” on page 79, an ...
-
Gateway E-9425R - page 82
CHAPTER 6: Troubleshooting 76 30 I nitializ e System Management Inter rupt. 2A Initi alize dif ferent devices thro ugh DIM. See “DIM code check points” on page 7 9 for m ore in fo rm at io n. 2C Initia lize di fferent devi ces. Det ects an d init ializes t he vi deo adapter instal led in the syste m th at has opti ona l ROMs . 2E Initi alize al ...
-
Gateway E-9425R - page 83
www.gateway.com 77 Bootblock initializa tion co de checkpo ints The Bootblo ck initialization c ode sets up the c hipset, memor y , and other c omponents before system memor y is availa ble. The following ta ble provides the di agnostic LED code for these checkpoints and describes the type of checkp oints that may occur during the bootbl ock initia ...
-
Gateway E-9425R - page 84
CHAPTER 6: Troubleshooting 78 Bootblock recove ry code checkpoints The bootbloc k recovery code gets control when the BIOS determin es that a BIOS recovery nee ds to occur be cause the user has forced the update o r the BIOS checks um is corrupt. The following table provides the diag nostic LED codes for the se checkpoints and de scribes the type o ...
-
Gateway E-9425R - page 85
www.gateway.com 79 DIM code checkpoints The Dev ice Initiali zation Manag er (DIM ) gets contro l at various times dur ing BIOS POST to initialize different system buses. The followin g table descr ibes the main che ckpoints w here the DIM module is acc essed. AC PI run time ch eckpoints ACPI chec kpoints are displayed when an AC PI-capable operati ...
-
Gateway E-9425R - page 86
CHAPTER 6: Troubleshooting 80 Optical drive Y our server does not recognize an optical drive • Restart your serve r , then ope n the BIOS Setup utility by press ing and holding F2 wh ile your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BI OS Setup Uti lity” on pag e 57 . • Reinstall ...
-
Gateway E-9425R - page 87
www.gateway.com 81 Y ou are having problems with a SA T A drive • For normal SA T A drives ( not SA T A RAID), c heck the B IOS setup utili ty to see i f the BIOS has recognized t he drive. • Make sure that the power cable and SA T A cab les are atta ched securely to the drive cage. • If the driv e is not detected, try a different SA T A port ...
-
Gateway E-9425R - page 88
CHAPTER 6: Troubleshooting 82 Make sure that: • The monitor is not pos itioned too close to another monitor , electric fan, or fluorescent light. • Y ou demagnetize the sc reen using the monitor’s deg auss feature. For more inf ormation on degauss, see the monitor’s documentation. A horizontal line or wire is visible across the CRT monitor ...
-
Gateway E-9425R - page 89
APPENDIX A 83 Server Specifications • System specificati ons • System boar d specifications • Environmen tal specification s • Ele ctronic spe cific ation s • Additional specifications ...
-
Gateway E-9425R - page 90
APPENDIX A: Server S pecifications 84 System specifications System boar d specifications Case size (H×W×L ) 1.70 × 15. 79 × 29 .58 inches (4.3 2 × 40. 10 × 75.14 cm) Wei g h t 25 to 37 lbs. (11.34 to 16.7 8 Kg) Fans ■ Six dual- rotor , multi-sp eed sys tem fans Port s ■ PS/2 keybo ard or mouse (2) ■ USB (4 st and ard, 2 f ron t and 2 ba ...
-
Gateway E-9425R - page 91
www.gateway.com 85 Envir onmental specifications The following specifications i dentify max imum envi ronmental conditions . At no time should the server run under conditions whic h violate these spe cifications. Electr onic specifications Memory map SA T A 2 SFF 808 7 connect ors to support as many as 6 SA T A device s. ACP I ACPI 2.0b compl iance ...
-
Gateway E-9425R - page 92
APPENDIX A: Server S pecifications 86 Interrupts The following table reflects a typical configurat ion, but you can change the se interrupts. Use this information to deter mine how to program eac h interrupt. Connector pinou ts Main power connector (J8) Important If you disabl e an ID E contro ller to free the inte rrupt for that controller , you m ...
-
Gateway E-9425R - page 93
www.gateway.com 87 Processo r powe r connecto r (J6) VGA con necto r 8P o w e r g o o d 9 Stan d by +5 V 10 +1 2 V 11 +12 V 12 +3 .3 V 13 +3.3 V 14 -12 V 15 Ground 16 DC _ON (so ft on/ off) 17 Ground 18 Ground 19 Ground 20 Key 21 +5 V 22 +5 V 23 +5 V 24 Ground Pin Si gnal Na me 1 Ground 2G r o u n d 3 Ground 4G r o u n d 5 +12 V 6+ 1 2 V 7 +12 V 8+ ...
-
Gateway E-9425R - page 94
APPENDIX A: Server S pecifications 88 Serial port connector Ke y b o a r d a n d M o u s e c o n n e c t o rs 3 Blue (an alog c olor si gnal B) 4 No conn ection 5 GND 6G N D 7 +5 V 8G N D 9 +5 V 10 GND 11 No con nectio n 12 SDA 13 HS YNC (hor izontal sync ) 14 VSYNC (ve rtical sy nc) 15 SCL Pin Si gnal Na me Descri pti on 1 DCD Dat a C arri er De t ...
-
Gateway E-9425R - page 95
www.gateway.com 89 Ex ter nal US B c on ne cto rs I 2 C (SMB us) con necto r Additional specifications For more information about your server , such as memory size, hard drive size, and p rocessor type, visit Gat eway’s e Support page at support.gateway .com . The eSupport page a lso ha s lin ks to additional Gatewa y documentation and d etailed ...
-
Gateway E-9425R - page 96
APPENDIX A: Server S pecifications 90 ...
-
Gateway E-9425R - page 97
APPENDIX B 91 BIOS Settings ...
-
Gateway E-9425R - page 98
APPEND IX B: BIOS S ettings 92 If you ever need to restore your BIOS settings, such as after a system b oard change, a recor d of the settings will make the process much easier . You can print this appendix, then record your custom BIOS settings on the printout. Only se ttings which can be changed are listed. For a complete lis t of viewable B IOS ...
-
Gateway E-9425R - page 99
www.gateway.com 93 Hy p e r-Thre a d in g Tec h n ol o gy Enabled Disab led Intel S peed Step™ Tech Auto Disab led Memory Confi gura tion Memory Per formance Mode Non-Redu ndant ■ Inte rleav ed ■ Sing le Ch annel Mirror ■ Mirror s branch space ■ Betw een b ra nches Spare ■ Rank/DIMM Sparin g T otal Memory Cap acity Memory Red undancy N ...
-
Gateway E-9425R - page 100
APPEND IX B: BIOS S ettings 94 Primary IDE Master (auto-detected) Selects IDE Confi gura tion sub-m enu. Primary IDE Slave (auto-detected) Selects IDE Confi gura tion sub-m enu. Secondary IDE Master (auto-detected) Selects IDE Confi gura tion sub-m enu. Secondar y IDE Sl ave (auto-detected) Selects IDE Confi gura tion sub-m enu. Third I DE Mast er ...
-
Gateway E-9425R - page 101
www.gateway.com 95 Serial P ort 1 Addr ess Disabl ed 3F8 2F8 3E8 2E8 Serial P ort 1 IRQ IRQ3 IRQ4 IRQ10 IRQ11 PS/2 Keyb oard Presen t PS/2 M ouse Presen t USB Co nfig ura tion USB De vices Enabled (L ist of USB devi ces detec ted by BIOS ) Legacy USB Support Disabled Enabled Auto USB 2.0 Controller Mode FullSpee d (12 Mbps) HiSpee d (480 Mbps) BIOS ...
-
Gateway E-9425R - page 102
APPEND IX B: BIOS S ettings 96 Low Pr ofil e Riser Slot ■ To p P C I e s l o t Option ROM ( enabl ed or disabled) ■ Bott om PC Ie slo t Option ROM ( enabl ed or disabled) Boot Boot S ettings Configu ration Quick B oot Dis abled Enabled Quiet B oot Disab led Enabled Bootup Nu m-Lock Disabl ed Enabled POST Er ror Pause Disab led Enabled Boot D ev ...
-
Gateway E-9425R - page 103
www.gateway.com 97 Admini strator Password (Ins talle d/Not inst alle d) User Password (Ins talled/No t installe d) Change Admi nistrat or Passw ord ( Set o r cle ar Admi n password) User Acce ss Leve l No Acce ss View Only Limited Full Acce ss Change User Pas sword (Set or clear User pas sword) Passwo rd On Boot Disab led Enabled Boot S ector Viru ...
-
Gateway E-9425R - page 104
APPEND IX B: BIOS S ettings 98 HSC FW R evis ion (HS BP) Firm ware revis ion of the Hots wap contr olle r . N/A if not present. Remo te Acc ess Configu ration Remo te Acc ess Disa bled Enabled Serial Por t Number (Base address and IRQ) COM 1 Seria l Port Mod e 115200 8,n,1 57600 8, n,1 19200 8, n,1 09600 8, n,1 Flow Con trol Non e Hardwa re Softw a ...
-
Gateway E-9425R - page 105
www.gateway.com 99 The following second level subme nus are accessed from the submenu indic ated in the first column. Discard Changes Loa d Opt ima l De fau lts Load C usto m Def aults Save Custo m Defaul ts BIOS s ubm enu BIOS 2nd le vel subm enu Setting Valu e IDE Conf igura tion Primary IDE Master (All IDE dr iv es) (Below is sho wn informat ion ...
-
Gateway E-9425R - page 106
APPEND IX B: BIOS S ettings 100 S.M.A.R. T . Auto Disab led Enabled 32Bit D ata Transfer Disab led Enabled BIOS s ubm enu BIOS 2nd le vel subm enu Setting Valu e USB Conf igura tion USB Mass Storage Devic e Co nfigur ati on USB Mass Sto rag e Re set Del ay 10 Sec 20 S ec 30 Sec 40 Sec Devi ce #1 Only displayed if a devic e is detect ed. Incl udes a ...
-
Gateway E-9425R - page 107
APPENDIX C 101 Legal Inf ormation ...
-
Gateway E-9425R - page 108
APPEND IX C: Legal Info rmation 102 Important safety inf ormation Y o ur Gateway system is d esigned and tested to meet the lat est standards for safet y of information technology equipment. Howev er , to ensure safe use of this produc t, it is important that the safety instruc tions marked on the pr oduct and in the documentation are followed. Set ...
-
Gateway E-9425R - page 109
www.gateway.com 103 Regulatory comp liance statements United Stat es of Amer ica Federal Comm unicati ons Co mmissi on (FCC ) Uninten tional emitt er per FCC Part 15 FCC P art 15 C lass A Stat em ent Th e server is de signa te d as comp lying wi th Class A requ ir em ents if it bares the following text on the rating label: This device complies with ...
-
Gateway E-9425R - page 110
APPEND IX C: Legal Info rmation 104 Canada Industry Canada (IC) Unin te ntion al emi tte r per ICES -003 This digital apparatus does no t exceed the Class A limits for ra dio noise emissio ns from digital apparatus as set out in the r ad io inter ference reg ulations of Indus tr y Canada . Le pr ésent appar eil numéri que n ’ émet pas de bru i ...
-
Gateway E-9425R - page 111
www.gateway.com 105 Substances such as glass, plastics, and certain chem ical compou nds are highly recoverable, recyclable, and reusable. Y ou can do your part for the environment by following these sim ple steps: ■ When your elec trical or e lectronic equ ipment is no longer us eful t o y o u , “ t a ke i t b a c k ” to yo u r l oc a l o r ...
-
Gateway E-9425R - page 112
APPEND IX C: Legal Info rmation 106 ...
-
Gateway E-9425R - page 113
107 Index Numerics 5.25-inch drive location 2 A accessories safety precautions 102 ACPI runtime check points 79 add-in card see card admini stra tor p assw ord 22 Advance d menu BIOS Setup utility 58 B back plane 5 installing 49 SAS/S ATA 5 backplane ba ttery repl aci ng 50 baseboard m anagement controller 23 battery location 4 repl aci ng 53 troub ...
-
Gateway E-9425R - page 114
Contents 108 filling empty drive bays 35 finding specifications 84 , 89 front pane l conn ector 4 G Gateway Customer Care 66 Learning Libraries 67 Web addr ess 8 Web site 8 Gateway Systems Manager 21 H hard drive indicator 2 installing 33 LED indicator 2 remo ving 33 troublesh ooting 80 heat sink installing 43 help telephone su pport 66 tutoring 67 ...
-
Gateway E-9425R - page 115
109 www.gateway.com static electricity 28 surge prot ectors 10 troublesh ooting 82 uninterru ptible po wer supply (UPS) 11 power cage, replacing 48 power dis tributio n board installing 47 pow er s upply installing 46 manageability co nnector 4 uninterru ptible 11 powe r-on self-t est 16 processor heat sink 43 installing 43 repl aci ng 43 troublesh ...
-
Gateway E-9425R - page 116
Contents 110 LED information 7 , 73 master boot reco rd 81 memo ry 81 monitor 81 optical drive 80 pow er 82 power sour ce p roblems 10 processor 82 safety guidelines 67 technical support 66 telephone su pport 66 video 81 turning off server 17 turning on server 16 U uninterru ptible power supply (UPS) 11 updating the BIOS 58 UPS 11 USB ports interna ...
-
Gateway E-9425R - page 117
...
-
Gateway E-9425R - page 118
A MAN E-9425R USR GDE R1 02/07 ...
Do you have a question concerning Gateway E-9425R?
Use the form below
If you did not solve your problem by using a manual Gateway E-9425R, ask a question using the form below. If a user had a similar problem with Gateway E-9425R it is likely that he will want to share the way to solve it.