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Manual SATO 10e

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  • SATO 10e - page 1

    PN 9001 1 13A M10e Thermal T ransfer Printer SERVICE MANUAL ...

  • SATO 10e - page 2

    SA TO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704)644-16 50 T ech Support Hotline: (704)644-1660 T e c h Supp o rt F a x: ( 70 7 ) 6 44 - 1 6 6 1 E-Mail: satosale s@satoamerica.com www .satoamerica.com © Copyright 2003 SA TO America, Inc. All rights reser ved. No part of this documen t may be reproduced or issued to ...

  • SATO 10e - page 3

    PN 9001113A T ABLE OF CONTENTS INTRODUCTION General Description 1-2 Theory Of Operation 1-2 Switches And Indicators 1-4 Connection Ports 1-6 TECHNICAL DATA Physical Characteristics 2-1 Power 2-1 Enviromental 2-1 Print 2-1 Media 2-1 Ribbon 2-2 Sensing 2-2 Interfac e Modules 2-2 Processing 2-2 Character Font Capabilities 2-2 Barcode Capabilities 2-4 ...

  • SATO 10e - page 4

    PN: 9001113A TROUBLESHOOTING Error Signals 6-1 Troubleshooting Table 6-2 RS232 Serial Interface Troubleshooting 6-5 Universal Serial Bus (USB) Interface Troubleshooting 6-5 Parallel Interface Troubleshooting 6-6 LAN Ethernet Interface Troubleshootin g 6-7 TCP/IP Troubleshooting 6-8 Netware Troubleshooting 6-9 Windows NT/LAN Server Troubleshooting 6 ...

  • SATO 10e - page 5

    PN 9001113A ADJUSTMENT PROCEDURES Print Head Position 8-1 Print Head Balance 8-2 Ribbon Wrinkle 8-3 Roller Belt 8-5 Ribbon Belt 8-6 Paper Guide 8-7 Pitch Sensor 8-8 Eye-Mark Sensor 8-10 Label Gap Sensor 8-12 Auto-Load Sensor 8-13 Paper End Sensor 8-15 Offset Label Stop Position 8-16 LCD Display 8-17 Print Darkness 8-17 FACTORY RESETS Factory Settin ...

  • SATO 10e - page 6

    PN: 9001113A ...

  • SATO 10e - page 7

    SATO M10e Service Manual PN: 900111 3A Page 1-1 1 INTRODUCTION This manual is laid out consistent with the product discussed and provides all of the information required for general printer configuration, tr oublesho oting, and maintenance. For specialize d programming, refer to the Programming Manual located on the utility CD-ROM. Step-by-step mai ...

  • SATO 10e - page 8

    Section 1: Introduction SATO M10e Service Manual PN: 900111 3A Page 1-2 GENERAL DESCRIPTION The M-10e printer is a wide carriage thermal printer designe d specifically to address the need for large high resolution labe ls. It can print labels as large as 10.5 inches wide x 16.5 inches high with a resolution of 305 dpi (dot s per inch) at speeds up ...

  • SATO 10e - page 9

    Section 1: Introduction SATO M10e Service Manual PN 9001113A Page 1-3 Correct signals initiates print head activity. Figure 1-1, Front V iew Figure 1- 2, Interio r View Width Height Depth Power Switch Display Panel Access Cover Operat or Panel Paper Exit Ribbon Supply Sp i n d l e Empty Ribbon Core Head Release Lever Ribbon Rewind S pin dle ...

  • SATO 10e - page 10

    Section 1: Introduction SATO M10e Service Manual PN: 900111 3A Page 1-4 SWITCHES AND INDICATORS The table below identifies and defines printer switche s and indicators for operator interface. The accompanying graphics display the ir locations and appearance Figure 1-3, Front Panel SWITCHES Power Switch T wo position on/off switch th at controls pow ...

  • SATO 10e - page 11

    Section 1: Introduction SATO M10e Service Manual PN 9001113A Page 1-5 Figure 1-4, Configuration Panel Figure 1-5, Rear V iew Dip Switches Potentiometers Memory Card Port Interface Port Configuration Panel External Accessory Port AC Supply Port Media Loaded LED Media Paper Guide Adjustment ...

  • SATO 10e - page 12

    Section 1: Introduction SATO M10e Service Manual PN: 900111 3A Page 1-6 CONNECTION PORTS These ports are externally accessable and permit connectio n of the accessories and attachments necessary for printer progra mming and operation. Not listed here, are the connection ports of circuit boar ds not externally accessable . CONNECTION PORTS AC Supply ...

  • SATO 10e - page 13

    SATO M10e Service Manual PN: 900111 3A Page 2-1 2 TECHNICAL DAT A All technical data deemed pertine nt has been tabulated below for quick reference. Find the relative section header and then locate the spe cific type of technical data in th left column . PHYSICAL CHARACTERISTICS Width 18.7 Inches (4 75 mm) Height 12.6 Inches (320 mm) Depth 12.3 Inc ...

  • SATO 10e - page 14

    Section 2: Technical Data SATO M10e Service Manual PN: 900111 3A Page 2-2 Maximum Caliper .008 Inches (0.21 mm) Maximum Roll Diameter 7 .8 Inches (20 0 mm), Wou nd face inward Minimum Core Diame ter 3 Inches (76.2 mm) RIBBON Maximum Width 10.7 Inches (273 mm) Length 984 Feet (300 m) Thickness 4.5 Microns, W ound face inward SENSING See-Through Fixe ...

  • SATO 10e - page 15

    Section 2: Technical Data SATO M10e Service Manual PN 9001113A Page 2-3 XM Font 24 dots W x 24 dot s H (Univers Condensed Bold) OA Font (OCR-A) 22 dots W x 33 dot s H OB Font (OCR-B) 30 dots W x 36 dot s H AUTO SMOOTHING FONT S WB 18 dots W x 30 dots H WL 28 dot s W x 52 dot s H XB 48 dots W x 48 dot s H (Univers Condensed Bold) XL 48 dots W x 48 d ...

  • SATO 10e - page 16

    Section 2: Technical Data SATO M10e Service Manual PN: 900111 3A Page 2-4 BAR CODE CAPABILTIES Linear Bar Codes T w o Dimemsion al Bookland (UPC/EAN Supplement al EAN-8, EAN-13 CODABAR Code 39 Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC/EAN-128 UPC-A and UPC-E Data Matrix Maxicode PDF417 Micro PDF T runca ted ...

  • SATO 10e - page 17

    SATO M10e Service Manual PN: 900111 3A Page 3-1 3 INTERFACE SPECIFICATIONS This section presents the interface specif icati ons for the M10e printer . These specifications include detailed information on h ow to properly interface the printer with the host system. INTERFACE TYPES T o provide flexibility in communicating with a variety of host compu ...

  • SATO 10e - page 18

    Section 3: In terface Specific ations SATO M10e Service Manual PN: 900111 3A Page 3-2 With an empty receiving buffe r , the status of DTR is “high” (in X-On st atus if using X-On/X-Of f) meaning the printer is ready to receive data. Whe n the receive buf fer is holding 2.0 MB of data (.95 MB from being full), DTR will go “low” (an X-Of f is ...

  • SATO 10e - page 19

    Section 3: In terface Spe cifications SATO M10e Service Manual PN 9001113A Page 3-3 SPECIFICATIONS Printer Connec tor AMP 57-4036 0 DDK (or equivalen t) Cable Conn ector AMP 57-30360 DDK ( or equivalent) Cable IEEE1284 Parallel, 10 ft. (3 m) or less Signal Level High = +2.4V to +5.0V , Low = 0V to -0.4V Data S tream <ESC>A . . Job#1 . . < ...

  • SATO 10e - page 20

    Section 3: In terface Specific ations SATO M10e Service Manual PN: 900111 3A Page 3-4 RS232 SERIAL INTERFACE The High S peed Serial Interface is a Plug-In Interf ace Module th at can be inst alled in the printer by the user . SPECIFICATIONS Asynchronous ASCII Half-duplex communication Ready/Busy Hardware Flow Control Pin 20, DTR Control Pin 4, RTS ...

  • SATO 10e - page 21

    Section 3: In terface Spe cifications SATO M10e Service Manual PN 9001113A Page 3-5 R EADY /B USY F LOW C ONTROL Ready/Busy is the hardware flow control method for the serial interface on the M-84PRO printers. By raising/lowering the volt age level on Pin 20 of the RS232 C port, the printer notifies the host when it is ready to re ceive data. Pin 4 ...

  • SATO 10e - page 22

    Section 3: In terface Specific ations SATO M10e Service Manual PN: 900111 3A Page 3-6 D ATA S TREAMS The data streams for X-On/X-Off and Ready/Busy flow co ntrol are constructed in the same way as they are for Ready/Busy flow control (<ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z). An example of t his would be: < ...

  • SATO 10e - page 23

    Section 3: In terface Spe cifications SATO M10e Service Manual PN 9001113A Page 3-7 BI-DIRECTIONAL COMMUNICATIONS This is a two-way communications protocol bet ween the host computer and th e printer , thus enabling the host to check printe r status. When Bi-Com 4 communications is selected, there is no busy signal from the printer . The host must ...

  • SATO 10e - page 24

    Section 3: In terface Specific ations SATO M10e Service Manual PN: 900111 3A Page 3-8 P RINT J OB Upon receipt of a valid print job (<ESC>A . . . <ESC>Z), an ACK (06 hexadecimal) will be returned by the printer if th ere are no errors and a NAK (16 hexadecimal) if a pr inter error exists . P RINT S TOP (DLE) If a DLE (10 hexadecimal) is ...

  • SATO 10e - page 25

    SATO M10e Service Manual PN: 900111 3A Page 4-1 4 ACCESSORIES INST ALLATION The following procedures pro vide in-depth inst ructions on the installation of all optional accessories. Each accessory is a purchase optio n that may not apply to your setup. Refer to the list below to determine if any are applicable and their installation is requi red. I ...

  • SATO 10e - page 26

    Section 4: Acc essories Inst allation SATO M10e Service Manual PN: 900111 3A Page 4-2 4 Lift away tear-of f plate (2). 5 Place cutter assembly (4, Figure 4-1b) onto printer frame (3). 6 Secure cutter assembly (4) to prin ter frame (3) using three scr ews (5). 7 Apply safety switch (6) to front housing cover (7) and secure using screw (8). Figure 4- ...

  • SATO 10e - page 27

    Section 4: Acc essories Inst allation SATO M10e Service Manual PN 9001113A Page 4-3 1 1 Configure the printer for cutter accessory operat ion. 12 Apply media stock a nd ribbon as applicable and test cycle to ensure prop er function. 13 Inst all the left, right, front, and top housing covers. PCMCIA MEMORY EXPANSION The PCMCIA Memory Card comes p ac ...

  • SATO 10e - page 28

    Section 4: Acc essories Inst allation SATO M10e Service Manual PN: 900111 3A Page 4-4 4 Insert clock chip (3) into the vacant IC Socket (4). Figure 4-2, EEPROM Inst allation 5 Connect the power supply cord. 6 Factory Reset as directed in the Factory Reset section of this manual. 7 Press and hold the LINE key while simultaneously switching on the po ...

  • SATO 10e - page 29

    Section 4: Acc essories Inst allation SATO M10e Service Manual PN 9001113A Page 4-5 12 Press the LINE/FEED keys to scroll to the desired date and time values and press ENTER between each. 13 Cycle the printer of f and then on again to begin printing. 14 Refer to Programming Manual for command s equences to utilize the real-time clock option. INTERF ...

  • SATO 10e - page 30

    Section 4: Acc essories Inst allation SATO M10e Service Manual PN: 900111 3A Page 4-6 ...

  • SATO 10e - page 31

    SATO M10e Service Manual PN: 900111 3A Page 5-1 5 PRINTER CONFIGURATION DIP SWITCH PANELS There are two DIP switches (DSW2 and DSW3) located on the front panel under a protective cover . A third DIP switch is located on the RS232C Serial Adapter card and is used to set the RS232C transmit/receive parame ters.Each switch is an eight section on/of f ...

  • SATO 10e - page 32

    Section 5: Printe r Configuration SATO M10e Service Manual PN: 900111 3A Page 5-2 Stop Bit Selection (DSW1-4): Selects the number of stop bits to end each byte transmission. Baud Rate Selection (DSW1-5, DSW1-6): Selects the data rate (bp s) for the RS232 port. Protocol Selection (DSW1-7, DSW1-8): Selects the flow control and status reporting protoc ...

  • SATO 10e - page 33

    Section 5: Printe r Configuration SATO M10e Service Manual PN 9001113A Page 5-3 PRINTER SET UP Print Mode Selection (DSW2-1): Selects bet ween direct thermal printing on thermally sensitive paper and thermal transfer print ing using a ribbon. Sensor Type Selection (DSW 2-2): Selects between the use of a label ga p or a reflective Eye- Mark detector ...

  • SATO 10e - page 34

    Section 5: Printe r Configuration SATO M10e Service Manual PN: 900111 3A Page 5-4 Receive Buffer Selection(DSW2-5): Selects the operating mode of the receive buffer. See Section 6. Interface Specification s for more information. If a 10/100BaseT LAN card is inst alled, DS2-5 has the following definition s: Firmware Download (DSW2-6): Places the pri ...

  • SATO 10e - page 35

    Section 5: Printe r Configuration SATO M10e Service Manual PN 9001113A Page 5-5 Status Select(DSW2-8): For emu lating earlier series software commands. Should b e used only if problems are encountered when using existing so ftware. This switch will also affect the settings selected by DSW1-7 and DSW1-8. Backfeed Sequence (DSW3-1, DSW3-2): Backfeed ...

  • SATO 10e - page 36

    Section 5: Printe r Configuration SATO M10e Service Manual PN: 900111 3A Page 5-6 Back-Feed Selection (DSW3-4): Whe n Back-Feed is enabled, the printe r will position the last printed label for dispensing and retract it before printing the ne xt label. The amount of backfeed offset is adjustable. External Signal Interface: Refer to the Interf ace S ...

  • SATO 10e - page 37

    Section 5: Printe r Configuration SATO M10e Service Manual PN 9001113A Page 5-7 Repeat Print via External Signal (DSW3-8 ): Allows the applicator to reprint the current label in the print buffer. DEFAULT SETTINGS All switches are placed in the Off default position for shippin g. This will result in the following operating configur ation: SOFTWARE D ...

  • SATO 10e - page 38

    Section 5: Printe r Configuration SATO M10e Service Manual PN: 900111 3A Page 5-8 Once the default operation is complete, a DEF AUL T COMPLETED message will be displayed on the LCD pane l. The printer should be powered of f while this message is being displayed (or after the beep is heard. This saves the default settings in the non-volatile memory ...

  • SATO 10e - page 39

    Section 5: Printe r Configuration SATO M10e Service Manual PN 9001113A Page 5-9 B ACKFEED O FFSET When a label is printed it must be correctly pos itio ned for dispensing and application. Thusly , the printer advances the label stock suf ficiently for the printed label to be dispensed. After the label has been removed for application, the label sto ...

  • SATO 10e - page 40

    Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-10 CONFIGURATION MODES MODE KEY SEQUENCE INITIAL DISPLA Y Normal POWER ONLINE QTY :000000 Advanced LINE + POWER ADV ANCED MODE Card Service Counters T est Print FEED + POWER TEST PRINT MODE Default Setting LINE + FEED + POWER DEF AUL T SETTING YES NO Maintenance-Factory ...

  • SATO 10e - page 41

    Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-11 PITCH OFFSET + 00mm Label Pitch is the dist ance from the leading edg e (the edge that comes out o f the printer first) of each label. The leading edge position can be adjuste d relative to the print head (+/- 4 9 mm) in increment s of 1mm. Once the position is set, i ...

  • SATO 10e - page 42

    Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-12 PRINT OFFSET V :+0000 H:+0000 V ertical Of fset is the dist ance down from the le ading edge (the e dge of the label that comes out of the pr inter first) to the first vertical print position. A positive setting moves the label edge out of the printer while making it ...

  • SATO 10e - page 43

    Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-13 IGNORE CR/LF YES NO This selection tells the prin ter to strip out all carriage return/line feed pairs (CR/ LF) from the dat a stream, including graphics and 2 D bar codes. It is used primarily to maintain comp atibility wit h earlier models of SA TO printers. 1. Use ...

  • SATO 10e - page 44

    Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-14 CARD COPY/FORMA T XXXXXXX ERROR 5. If an error is e ncountered in th e copy proce ss, one of the following messages will be displa yed on the second line: R/W Error Indicates a Read/W rite error occured No Card Error Indicates no card was recogniz ed Mem Full Erro r ...

  • SATO 10e - page 45

    Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-15 MEMOR Y ->CARDCOPY COPYING 3. Press the ENTER key to select the option. If Y es was selected the copy process will begin. MEMOR Y ->CARDCOPY COMPLETED 4. Once the copy process is complete , pr ess the ENTER key to step the display . CARD COPY/FORMA T XXXXXXX ERR ...

  • SATO 10e - page 46

    Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-16 CARD FORMA T YES NO Before a PCMCIA card can be used, it must be formatted. Note: Formatting a card de stroys all data curren tly stored on the ca rd. 1. Use the CURSOR keys to step the cursor to desired option. If Y es is selected, the printer will enter the Card Fo ...

  • SATO 10e - page 47

    Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-17 GAP [X.XXV] INPUT [X.XV] GAP - When setting the “ga p” threshold, the volt age shown on the top line of the display must be measured with noth i ng but the backing in the sensor and then again with a label still att ached to the backing. The formula to be used for ...

  • SATO 10e - page 48

    Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-18 EYE [X.XXV] INPUT [X.XV] EYE - When setting the “eye” threshold, the volt age must be measured with nothing but the label under the sensor and then again with the printed “eye” mark under the sensor . The formula for this is: (High V oltage Level + Low V olta ...

  • SATO 10e - page 49

    Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-19 FORW ARD/BACKFEED DIST ANCE DEF AUL T This display will only appear if Ba ckfeed is enabled (DSW 3-4 = OFF). The maximum backfeed dist ance is 255 mm. 1. Use the CURSOR keys to step to the Defaul t or Manual option. 2. Press the ENTER key to select the op tion and adv ...

  • SATO 10e - page 50

    Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-20 IEEE1284 ACK SIGNAL 00.5 If the printer is placed in the Single Item Buf fer Mode (DSW2-5 = ON), this selection allows the width of the IEEE1284 ACK pulse to be set. In the Multi- Item Buffer Mode, this display will be skipped. The range is 0.5 µsec to 10 µsec. 1. ...

  • SATO 10e - page 51

    Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-21 TEST PRI NT MODE The T est Print Mode of fers 4 different st atus labels for troubleshoot ing. If DSW3 -5 is in the OFF position, the T est Print c ycle must be init iated with a Print S tart signal on the EXT connector Y ou enter the T est Print Mode by pressin g the ...

  • SATO 10e - page 52

    Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-22 DEF AUL T SETTING COMPLETED When the printer has completed the reset process it will beep 3 times and the Default Setting Comple ted display will appear. At this time the printer is in the default configur ation.To exit th e Default Setting Mode, power the pr inter o ...

  • SATO 10e - page 53

    Section 5: Printe r Configuration SATO M10e Service Man ual PN 9001113A Page 5-23 CLEAR NON-ST ANDARD PROTOCOL The stan dard protocol code s used by the printer can be m odified to accomodate the require ments of diff erent host systems. However , if the printer is to be used with a system that does not use the custom protocol codes, they can be cl ...

  • SATO 10e - page 54

    Section 5: Printe r Configuration SATO M10e Service Man ual PN: 9001113A Page 5-24 HEX DUMP MODE In addition to the T e st Print Lab els, the printe r can print the co ntents of the receive buffer in a hexadecima l format to allow the dat a stream to be examined for errors and troubleshooting. LCD DISPLAY DEFINITION V 05.00.03.00 INITIALIZING Displ ...

  • SATO 10e - page 55

    SATO M10e Service Manual PN: 900111 3A Page 6-1 6 TROUBLESHOOTING This manual section is provided for assistance in identifying the route ca use of inadequate performance or complete failure. Whereas simple instructions may be provided here for problem correction, their indepth procedures will most likely be found in t he Adjustment Procdures or Re ...

  • SATO 10e - page 56

    Section 6: Troubleshooting SATO M10e Service Manual PN: 900111 3A Page 6-2 TROUBLESHOOTING TABLE Use the tables below to isolate problems based on th eir symptoms. Refer to their relative procedures as applicable to correct the problem. CARDCOPYFORMA T XXXXXXXERROR 3 short Possible read/write error , card not installed, copy domain unavailable, fil ...

  • SATO 10e - page 57

    Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-3 Poor ribbon quality . Use genuine SA T O ribbons. Foreign material o n print head and pla ten roller . Clean print head and platen roller . Foreign materia l on labels. U se high quality label stock. Excessive print head energy . Adjust darkness control. Excessive print speed. ...

  • SATO 10e - page 58

    Section 6: Troubleshooting SATO M10e Service Manual PN: 900111 3A Page 6-4 Main power fuse defe ctive. Replace fuse. Defective pwer supply . T est with meter and replace as required. ERROR LED ILLUMINATED Print head not latched into position. En sure print head assembly is latched. LABEL LED IS ILLUMINATED Label supply roll is empty . Repl enish la ...

  • SATO 10e - page 59

    Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-5 RS232 SERIAL INTERFACE TROUBLESHOOTING • Ensure the serial cable is thoroughl y connected to the PC and t he printer . • Ensure the serial cable is not defective. The minimum requirements is that a Null Modem Cable be used and that it be manufactured to specificat ions. Re ...

  • SATO 10e - page 60

    Section 6: Troubleshooting SATO M10e Service Manual PN: 900111 3A Page 6-6 4 Ensure th at the View Device By T ype is checked. 5 Scroll down to SA TO-USB Device and ensure that errors do not exist. Reinstall as requir ed. 6 R eboot the PC and the printe r . 7 Cont act Microsoft technical support for further assist ance as required. PARALLEL INTERFA ...

  • SATO 10e - page 61

    Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-7 LAN ETHERNET INTERFACE TROUBLESHOOTING • If the printer does not come up ready : Ensure the printer is powered on, all cables are connected, and the printer is on-line. If possibl e, connect a terminal to the serial port and observe for a boot prompt indicating the print ser ...

  • SATO 10e - page 62

    Section 6: Troubleshooting SATO M10e Service Manual PN: 900111 3A Page 6-8 • Check the individual troubleshootin g sections pr ovided with the Ethernet Plug-In Interface Module for additional c auses of intermitta nt printer problems. TCP/IP TROUBLESHOOTING If unable print to the print server while using a TCP/IP and all of the hardware and netwo ...

  • SATO 10e - page 63

    Section 6: Troubleshooting SATO M10e Service Manual PN 9001113A Page 6-9 • If unable to print from DEC TCP/IP Services for VMS (UCX), ensure that a 2.0B or later software version is used. Ea rlier versions will not functi on with SA TO enhance d ethernet adapters. • If jobs are run in conjunction or do n ot eject fr om the printer , try setting ...

  • SATO 10e - page 64

    Section 6: Troubleshooting SATO M10e Service Man ual PN: 9001113A Page 6-10 • Ensure that at least o ne NetW are file server has been enabled u sing the SET NETW ARE SERVER and ENABLED commands. • Ensure the NetW are user limits have not been exceeded. • If V3.00 or earlier firmware is used, ensure that either 802.3 or Ethernet II frames on t ...

  • SATO 10e - page 65

    Section 6: Troubleshooting SATO M10e Service Man ual PN 9001113A Page 6-11 • If Windows NT queues lock up when the active pr int job is deleted, try setting the IP timeout to one (1) minute with the conso le command SET IP TIMEOUT 1. • 1pr/1pd related problems were remedied with the V3.46 firmware revision. If in termittant queue problems are b ...

  • SATO 10e - page 66

    Section 6: Troubleshooting SATO M10e Service Man ual PN: 9001113A Page 6-12 3 Place the printer in the off-line mode by pressing the LINE key . 4 Place the DSW2-4 switch in the ON position. 5 Press the LINE key to place the printer back on-line. 6 Press the FEED key to activate the print process. 7 Return switch DSW2-4 to the OFF postion. 8 Turn th ...

  • SATO 10e - page 67

    Section 6: Troubleshooting SATO M10e Service Man ual PN 9001113A Page 6-13 Figure 6-1, TP T est Module Usage RIBBON SENSOR OPERAT ION VERIFICATION Verification that the ribbon sensor is operational may be achieved using the Operator Pane l located on the front housing cover. 1 Access the dip switches located on the Operator Panel. 2 Switch the DSW2 ...

  • SATO 10e - page 68

    Section 6: Troubleshooting SATO M10e Service Man ual PN: 9001113A Page 6-14 8 P ress and hold the FEED key while switching on the printer . 9 Release the FEED key when the printer emits an audible beep. 10 Press th e ENTER key to select and advance to the n ext display . 1 1 Press th e ENTER key again and ensure that the test print operation can fu ...

  • SATO 10e - page 69

    SATO M10e Service Manual PN: 900111 3A Page 7-1 7 REPLACEMENT PROCEDURES The SATO M10e Printer contains replaceable components and sub-assemblies. This se ction contains step-by-step instructions for the removal and replacement of t hose primary components and sub-assemblie s that are subject to wear or da mage. PRINT HEAD REPLACEMENT If the print ...

  • SATO 10e - page 70

    Section 7: Replacement Proced ures SATO M10e Service Manual PN: 900111 3A Page 7-2 7 Secure replacement print head (2) to pr int assembly (3) using post screw (1). 8 Restore power , test cycle, and adjust as r equired in accordance with relative procedures. ROLLER BELT REPLACEMENT The M10e Printer utilizes tw o timing belts coupled with t oothed pu ...

  • SATO 10e - page 71

    Section 7: Replacement Proced ures SATO M10e Service Manual PN 9001113A Page 7-3 3 Loosen screw (2) to relieve tension on belt (1) by tension roller (3). 4 Withdraw belt (1) from platen roller pulley (4 ), feed roller pulley (5), motor sp indle (6), and tension roller (3). 5 Apply replacement belt (1) onto motor spindle (6), feed roller pulley (5), ...

  • SATO 10e - page 72

    Section 7: Replacement Proced ures SATO M10e Service Manual PN: 900111 3A Page 7-4 9 Adjust belt (3) tension and secure moto r (10) to ribbon frame (6). 10 Secure cover (2) to ribbon frame (6) using two screws (1). Figure 7-3, Ribbon Be lt Replacement PLATEN ROLLER REPLACEMENT The platen roller is considered to be a high wear component due to its t ...

  • SATO 10e - page 73

    Section 7: Replacement Proced ures SATO M10e Service Manual PN 9001113A Page 7-5 Figure 7-4, Platen Roller Replac ement 6 Manipulate platen roller (2) through slot on right side of printer frame (5). Lif t away roller (2). 7 Insert replacement platen roller (2) throug h the slot on right side of printer frame (5). 8 Allow bushings on each end of pl ...

  • SATO 10e - page 74

    Section 7: Replacement Proced ures SATO M10e Service Manual PN: 900111 3A Page 7-6 FEED ROLLER REPLACEM ENT The feed roller is considered to be a high w ear component due to its treading a gainst the print media. This treading will eventua lly wear grooves into the rubbe r material and negatively effect print output. 1 Switch of f the printer and d ...

  • SATO 10e - page 75

    Section 7: Replacement Proced ures SATO M10e Service Manual PN 9001113A Page 7-7 4 Remove timing belt (2) from p ulley (3) located on the right end of feed roller (1). 5 Loosen screw (4) securing clamp (5) on the lef t end of feed roller (1). 6 Remove screw (4) securing clamp (5) on the right end of feed roller (1). 7 Manipulate feed roller (1) eve ...

  • SATO 10e - page 76

    Section 7: Replacement Proced ures SATO M10e Service Manual PN: 900111 3A Page 7-8 15 Secure interface board (3) to printer housing using two screws (2). 16 Reconnect all wiring harnesses to main circuit board (1). 17 Reconnect power supply cord, confirm correct potentiometer settings, and perform Factory Reset. 18 T est cycle, and reattach housing ...

  • SATO 10e - page 77

    Section 7: Replacement Proced ures SATO M10e Service Manual PN 9001113A Page 7-9 Figure 7-7, Interface Board Replac ement RIBBON DRIVE BOARD REPLACEMENT 1 Switch of f the printer and disconnect the power supply cord. 2 Remove the top, front, and lef t housing covers to expose main board (1, Figure 7-8a). Figure 7-8a, Rib bon Drive Board Replacement ...

  • SATO 10e - page 78

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-10 3 Remove two screws (2) securing interf ace board (3) on the exterior back sid e of printer . 4 Carefully withdraw interface board (3 ) from its connection with main circuit b oard (1). 5 Remove optional memory card (4) from the exterior back side of printer . 6 Mar ...

  • SATO 10e - page 79

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-11 15 Connect all applicable wiring harnesses to ribbon drive b oard (9). 16 Secure main circuit board (1) to brackets (8) and (7) using four screws (6), two screws (5). 17 Reconnect all applicabl e wiring harnesses. 18 Reinstall optional memory card (4) as applicable. ...

  • SATO 10e - page 80

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-12 Figure 7-9, Panel Board Replac ement POWER SUPPLY REPLACEMENT 1 Switch of f the printer and disconnect the power supply cord. 2 Remove the top, front, lef t, right, and rear housing covers. 3 Remove seven screws (1, Figure 7-10) securin g printer frame (2) to printe ...

  • SATO 10e - page 81

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-13 8 Secure replacement power supply (4) to printer base (3) u sing seven screws (5). 9 Connect all wiring harnesses and cables to power supply (4). 10 Place pr inter frame (2) onto printer base (3) an d secure using seven screws (1). 1 1 Ensure the power switches are i ...

  • SATO 10e - page 82

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-14 POWER SUPPLY FUSE REPLACE MENT The Printer has two cylindrical fuses that are wired to the power supply. If power is not being distributed throughout the printer, the fuse may require replacement. 1 Switch of f the printer and disconnect the power supply cord. 2 Rem ...

  • SATO 10e - page 83

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-15 CIRCUIT BOARD FU SE REPLACEMENT The M10e Printer has four fuses; two are wired to the power supply while the other two are directly connected to the main circuit board. 1 Switch of f the printer and disconnect the power supply cord. 2 Remove the top, front, and lef t ...

  • SATO 10e - page 84

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-16 DRIVE MOTOR REPLACEMENT The stepper motor transmits motion to the prin t mechanism for precise print positioning. The energized motor provides torque to the label feed roller and the platen roller via a tooth ed timing belt configured on pulleys. 1 Switch of f the p ...

  • SATO 10e - page 85

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-17 5 Remove four screws (4) securing drive motor (5) to printer fra me (1). 6 Disconnect motor wiring harness (A) fr om main circuit board wiring harness (B). 7 Replace defective motor (5) with replacement motor (5) and secure using f our screws (4). 8 Orient printer fr ...

  • SATO 10e - page 86

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-18 9 Route wiring harness as was remo ved and connect to the ribbon drive board. 10 Secure wiring harnesses to the printer frame with cable bracket (5) and screw (4). 1 1 Reconfigure ribbon rewind belt (8) onto the motor spindle. 12 Orient cover (2) onto ribbon frame ( ...

  • SATO 10e - page 87

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-19 AUTO-LOAD SENSOR REPLACEMENT The auto-load sensor locates the top of the form (label) for positioning. The sensor is centrally located on the underside of the label ramp between the feed and platen rollers. Refer to FIgure 10-4 of the Diagrams & Schematics sectio ...

  • SATO 10e - page 88

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-20 5 Remove one screw (3) securing sensor bracket (4) to the printer frame. 6 Withdraw sensor bracket (4) along with sensor (5) from wit hin the printer . 7 Disconnect the wiring harness (A) from sensor conne ctor (A). 8 Remove screw (6) securing sensor (5) to sensor b ...

  • SATO 10e - page 89

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-21 5 Lift away cover (2) and disconnect sensor harness (A) from sensor connector (A). 6 Connect sensor harness (A) to sensor c onnecto r (A) of replacement sensor (4). 7 Secure cover (2) and sensor (4) to lef t guide plate (3) using screw (1). Figure 7-16, Label Gap Sen ...

  • SATO 10e - page 90

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-22 3 Remove media from printer if applicab le. 4 Remove the optional cutter assembly or tea r-off cutter as a pplicable. 5 Remove two screws (1, Figure 7-17) on each end of stay bar (2 ). Lift away st ay bar (2). Figure 7-17, Eye-Mark/Label-Out Sens or Replacement 6 Re ...

  • SATO 10e - page 91

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-23 12 Connect wiring h arness (A) to sensor connector (A). 13 Apply left guide plate (4) to rack plate (5) a nd secure using thumbscrew (3). 14 Inst all media and test cycle to ensure a proper function. 15 Secure stay bar ( 2) to printer frame using two screws (1) on ea ...

  • SATO 10e - page 92

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-24 7 T est cycle to ensure a proper function. 8 Install the right, fron t, and top housing covers. Figure 7-18, Ribbon Sensor Replacement CUTTER REPLACEMENT The optional cutter assembly is powered by a drive mo tor directly coupled to a cam configuration that provides ...

  • SATO 10e - page 93

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-25 1 Switch of f the printer and disconnect the power supply cord. 2 Remove top, front, left, and right housing covers to access cutter assembly (1, Figure 7-19). 3 Disconnect all relative wiring harnesses. 4 Remove three screws (2) securing cutte r assembly (1) to the ...

  • SATO 10e - page 94

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-26 1 1 Replace right, lef t, front, and top housing covers. CUTTER SENSOR REPLACE MENT The optional cutter assembly is powered by a drive mo tor directly coupled to a cam configuration that provides differential movement of an oscillating plate. This plate is attached ...

  • SATO 10e - page 95

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN 9001113A Page 7-27 8 Install the le ft, front, and top housing covers. 9 Restore power and test cycle to ensure proper function. Figure 7-20, Cutter Sens or Replacement EEPROM CHIP REPLACEMENT The EEPROM chip (1) is connected on the ma in circuit board (2). It may be replaced by removi ...

  • SATO 10e - page 96

    Section 7: Replacement Proced ures SATO M10e Service Man ual PN: 9001113A Page 7-28 Figure 7-21, EEPROM Chip Replacement I E E E 1 2 8 4 + R S B O A R D 1 2 ...

  • SATO 10e - page 97

    SATO M10e Service Manual PN: 900111 3A Page 8-1 8 ADJUSTMENT PROCEDURES This section provides instructions for mechani cal and electrical adjustments to the printe r . Adjustments may b e required following extended p rinter use or as a result of replacement component activity . PRINT HEAD POSITION When properly aligned, the printing portion of th ...

  • SATO 10e - page 98

    Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN: 900111 3A Page 8-2 4 Loosen two set scre ws (not shown) through driver port s (2) of ribbon cover (1). 5 Turn adjustment axle (3) while watching the movement of the print head on the platen roller . 6 When properly positioned, retighten the set screws. PRINT HEAD ALIGNMENT Course print ...

  • SATO 10e - page 99

    Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN 9001113A Page 8-3 3 Ensure left side set scre w (2) is secure. 4 Slightly loosen right side set screw (3). 5 Slowly turn adjustment screw (4) while observing the changes in prin t quality . 6 Retighten right side set screw (3) when the optimum print quality is achieved. RIBBON WRINKLE AD ...

  • SATO 10e - page 100

    Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN: 900111 3A Page 8-4 9 Manipulate adjustment co llar (7) and ribbon guide while observing the ribbon result s. 10 Retighten set screw (6) while holding ribbon guide in place . 1 1 Install tear-of f plate (2) as applicable and front housing cover (1). Figure 8-3, Ribbon W rinkle Adjustment ...

  • SATO 10e - page 101

    Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN 9001113A Page 8-5 ROLLER BELT ADJUSTMENT 1 Switch of f power and disconnect power supply cord. 2 Remove the top, front, and right h ousing covers to gain access to rolle r belt (1, Figure 8-4). 3 Loosen two screws (2) and manipulat e tension roller bracket (3) upward to ap ply tension to ...

  • SATO 10e - page 102

    Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN: 900111 3A Page 8-6 RIBBON BELT ADJUSTMENT 1 Switch of f power and disconnect power supply cord. 2 Remove the top, front, and le ft housing covers to gain access to ribbon belt (1, Figure 8-5). 3 Remove two screws (2) securing ribbon moto r cover (3) to left ribbon f rame (4). 4 Loosen t ...

  • SATO 10e - page 103

    Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN 9001113A Page 8-7 PAPER GUIDE ADJUSTMENT When loaded, media stock is centrally oriented on the feed ramp. Media guides located in the rear of the printer ma intain media positioning . The left and right media guides may be adjusted proportionally in a lateral motion. 1 Loosen purple thum ...

  • SATO 10e - page 104

    Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN: 900111 3A Page 8-8 PITCH SENSOR ADJUSTMENT Pitch sensor adjustment is used to set the top of the form (leading edge). This adjustment is a straight forward or backward motion and does not af fect lateral movement or skewed images. For almost all applications, the VR3 potentiometer with ...

  • SATO 10e - page 105

    Section 8: Adjustment Pr ocedures SATO M10e Service Manual PN 9001113A Page 8-9 Figure 8-7, Pitch Senso r Adjustment 10 Remove top, front, and lef t housing covers for access to main circuit board (1, Figure 8-7). 1 1 Record all dip switch (2) positions and then switch each to the Of f position. 12 T urn the dial of the VR9 potentiometer (3) midway ...

  • SATO 10e - page 106

    Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-10 18 Confirm that NONE is displayed and press ENTER. 19 Use the Cursor keys to step the cursor to th e desired text size option. 20 Press the ENTER key to select the option a nd begin test printing. 21 Regard the test label critically to ensure that the print image is ...

  • SATO 10e - page 107

    Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN 9001113A Page 8-11 Figure 8-8, Eye-Ma rk Sensor Adjustment s 3 Connect test module (3) to main circuit board conn ector (4). 4 T urn dial (5) on test module (3) to position number 4. 5 Connect the positive (+) probe of the multimeter to pin SIG (7) on test module (3). 6 Connect the nega ...

  • SATO 10e - page 108

    Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-12 LABEL GAP SENSOR ADJUSTMENT This adjustment will require the use of a multimeter and the TP T est Module. The label-gap sensor may also be adjusted via the Service Mode. 1 Remove the top, front, and lef t housing cover to access main circuit board (1, Figure 8-8). 2 ...

  • SATO 10e - page 109

    Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN 9001113A Page 8-13 Figure 8-9, Label Gap Sensor Adjustment AUTO LOAD SENSOR ADJUSTMENT This adjustment will require the use of a multimete r and the TP T est Module. 1 Remove the top, front, and lef t housing cover to access main circuit board (1, Figure 8-10). 2 T urn VR7 potentiometer ...

  • SATO 10e - page 110

    Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-14 4 T urn dial (5) on test module (3) to position number 8. 5 Connect the positive (+) probe of the multimete r to pin SIG (6) on test module (3). 6 Connect the negative (-) pr obe of the multimeter to pin GRD (7) on test module (3). 7 Ensure the multimeter is for DC v ...

  • SATO 10e - page 111

    Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN 9001113A Page 8-15 PAPER END SENSOR ADJUSTMENT This adjustment will require the use of a multimete r and the TP T est Module. 1 Remove the top, front, and lef t housing cover to access main circuit board (1, Figure 8-1 1). 2 T urn VR8 potentiometer (2) fully counter-clockwise. 3 Connect ...

  • SATO 10e - page 112

    Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-16 4 T urn dial (5) on test module (3) to position number 0. 5 Connect the positive (+) probe of the multimeter to connection port (6) on test module (3). 6 Connect the negative (-) pr obe of the multimeter to pin GRD (7) on test module (3). 7 Ensure the multimeter is f ...

  • SATO 10e - page 113

    Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN 9001113A Page 8-17 5 Press the LINE or FEED key as required to adjust the print wid th. 6 Press the ENTER key to select and begin te st printing. 7 Adjust the OFFSET (VR2) potentiometer as necessary to gain the desired position. LCD DISPLAY ADJUSTMENT This procedure allows illumination ...

  • SATO 10e - page 114

    Section 8: Adjustment Pr ocedures SATO M10e Service Man ual PN: 9001113A Page 8-18 ...

  • SATO 10e - page 115

    SATO M10e Service Manual PN: 900111 3A Page 9-1 9 FACTORY RESET S This section of the service manual covers instructio ns on how to return the printer to its factory settings. The instructions are separated into differing catagories of interest. FACTORY SETTINGS / TEST PRINT 1 Record all dip switch positions. 2 Place all dip switches in the OFF pos ...

  • SATO 10e - page 116

    Section 9: Factory Res ets SATO M10e Service Manual PN: 900111 3A Page 9-2 1 1 Press the ENTER key to test print. Press the ENTER key again to stop printing. 12 V erify that the counters on the t est print have reset to 0.0 km. 13 Power Off the printer and con firm that all switches are in the Of f or down position. CLEAR HEAD COUNTERS 1 Record all ...

  • SATO 10e - page 117

    Section 9: Factory Res ets SATO M10e Service Manual PN 9001113A Page 9-3 12 V erify that the counters on the t est print have reset to 0.0 km. 13 Power Off the printer and con firm that all switches are in the Of f or down position. CLEAR CUTTER COUNTER 1 Record all dip switch positions. 2 Place all dip switches in the OFF position. 3 Place the DSW ...

  • SATO 10e - page 118

    Section 9: Factory Res ets SATO M10e Service Manual PN: 900111 3A Page 9-4 1 1 Press the ENTER key to test print. Press the ENTER key again to stop printing. 12 V erify that the counters on the test print have reset t o 0.0 km. 13 Power Off the printer and con firm that all switches are in the Of f or down position. CLEAR EEPROM 1 Record all dip sw ...

  • SATO 10e - page 119

    Section 9: Factory Res ets SATO M10e Service Manual PN 9001113A Page 9-5 12 Power Of f the printer and confirm that all switches are in the Of f or down position. LCD DISPLAY: XXXXXALL CLEAR CO MPLETED ...

  • SATO 10e - page 120

    Section 9: Factory Res ets SATO M10e Service Manual PN: 900111 3A Page 9-6 ...

  • SATO 10e - page 121

    SATO M10e Service Manual PN: 900111 3A Page 10-1 10 DIAGRAMS & SCHEMATICS HOUSING COVER REMOVAL & INSTALLATION Figure, 10-1, Housing Cover Re moval & Inst allation Screw x3 Screw x5 Screw x2 Screw x2 ...

  • SATO 10e - page 122

    Section 10: Diagrams & Schematics SATO M10e Service Man ual PN: 9001113A Page 10-2 MEDIA & RIBBON LOADING Figure 10-2, Media & Ribbon Loading Paper Guide Ribbon Guide Feed Roller Platen Roller Media Ribbon Ribbon Rewind ...

  • SATO 10e - page 123

    Section 10: Diagrams & Schematics SATO M10e Service Man ual PN 9001113A Page 10-3 BLOCK DIAGRAM Figure 10-3, Block Diagram 1 234 5 8 67 9 RBM SEN HO DSW3 DSW2 HDS DSW EXT LCD CUTSEN LED EXT PORT STP POW2 REMP MR110w - CONT 8 RBMP RBM SEN INTERFACE PORT Ribbon Motor POWER BOARD MAIN CIRCUIT BOARD Print Head Ribbon Sensor RIBBON BOARD TP Te st Mo ...

  • SATO 10e - page 124

    Section 10: Diagrams & Schematics SATO M10e Service Man ual PN: 9001113A Page 10-4 PRINTING OPERATIONAL SEQUENCE Figure 10-4, Printing Opera tional Sequence Printer Continuous P itch Se nsor Valid Print Pitch Se nsor Invalid Valid Pitch Se nsor Tear Off Cutter Pitch Sensor Valid Backfeed No Backfeed Valid Printing Printing Valid No Backfeed Bac ...

  • SATO 10e - page 125

    Section 10: Diagrams & Schematics SATO M10e Service Man ual PN 9001113A Page 10-5 ACCESSORIES & SE NSORS LOCATION Figure 10-5, Accessories & Sensors Location Platen Roller Ribbon Sensor Print Head Feed Roller Ribbon Supply Label Gap Sensor Eye Mark, Label Out Sensors Cutter Assembly Auto Load Sensor Cutter Sensor PRINTER TOP VIEW ...

  • SATO 10e - page 126

    Section 10: Diagrams & Schematics SATO M10e Service Man ual PN: 9001113A Page 10-6 PRINT REFERENCE POSITION Figure 10-6, Print Reference Positi on PAPER FEED DIRECTION LABEL LABEL EYE-MARK LABEL GAP TAG EYE-MARK Standard Cu tter Posit ion Standard P rint, Cut , Peel Off, Tear O ff Positions Peel Off, Tear O ff Positions Standard Pr int, Standar ...

Manufacturer SATO Category Printer

Documents that we receive from a manufacturer of a SATO 10e can be divided into several groups. They are, among others:
- SATO technical drawings
- 10e manuals
- SATO product data sheets
- information booklets
- or energy labels SATO 10e
All of them are important, but the most important information from the point of view of use of the device are in the user manual SATO 10e.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals SATO 10e, service manual, brief instructions and user manuals SATO 10e. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product SATO 10e.

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A complete manual for the device SATO 10e, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use SATO 10e by users. Manuals are usually written by a technical writer, but in a language understandable to all users of SATO 10e.

A complete SATO manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual SATO 10e - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the SATO 10e, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the SATO 10e, that we can find in the current document
3. Tips how to use the basic functions of the device SATO 10e - which should help us in our first steps of using SATO 10e
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with SATO 10e
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of SATO 10e in a specific country, if it was not possible to solve the problem on our own.

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