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Avaya 2060 - page 1
INDeX 10.0 2030/50/60 User's Guide 38DHB0002UKFN Issue 2 (07/2002) ...
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Avaya 2060 - page 2
Page 2 - Contents Contents Introduc tion ................................................................................................................... ...................................5 Using This Guide ............................................................................................................... ........................... ...
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Avaya 2060 - page 3
Contents - Page 3 Contents (Cont.) Transfer, Park & Hold Calls .................................................................................................... ..................... 20 Transferri ng Ca lls ............................................................................................................. .......................... ...
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Avaya 2060 - page 4
Page 4 - Contents Contents (Cont.) Ringer C ontrols ............................................................................................................................................. 35 Changing the Ri nger Vo lume ..................................................................................................... ...................... ...
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Avaya 2060 - page 5
Using This Guide Introduction – Page 5 Introduction Using This Guide This guide is for INDeX 2030, 2050 and 2060 telephones used on the INDeX telephone system operating under Software Release 10.0 . To check the Software Release of your system, press ANSWER/RELEASE and then PROGRAM. The phone displays the Software Release. Cancel the display by p ...
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Avaya 2060 - page 6
Page 6 - Display Phone Features Introduction to Display Phones Display Phone Features Introduction to Display Phones The diagram shows the main features of a display phone; the term covers INDeX 2030, 2050 and 2060 phones. Lam p DS S Ke y s Sp eake r (Beneath Ha ndset ) Handset D i al l i ng Keys M i crophone BLF Lam ps (Not 2030) Handset Rest Tags ...
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Avaya 2060 - page 7
On-Hook Dialling, Speaker & Answer Release Display Phone Features – Page 7 On-Hook Dialling, Speaker & Answer Release On all INDeX telephones you can both dial and hear the call progress without using the handset (known as "on-hook dialling"). When answered, you can continue the call without using the handset, i.e. handsfree. Yo ...
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Avaya 2060 - page 8
Page 8 - Making Calls Notes on Making Calls Making Calls Notes on Making Calls When making calls, the display shows details about call progress. It also shows messages if you cannot make the call. • Call barring : The system can bar you from dialling parti cular numbers or types of number (e.g. national, international). Typically call barring inc ...
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Avaya 2060 - page 9
Making External Calls Making Calls – Page 9 Making External Calls The system may apply call barring to some or all external numbers. You can also lock your phone (see page 41) or bar it by wrong passcode entry (see page 40) . To dial an external call : 1. Dial 9 to get an external line. Your System Manager will inform you if you need to dial a di ...
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Avaya 2060 - page 10
Page 10 - Making Calls Making Calls from the INDeX Directory Making Calls from the INDeX Directory Using the INDeX Directory, your phone can display a selected entry from an index of either extensions or speed dial names plus their numbers. There are two methods of selecting entries of names and num bers from the INDeX Directory: • By Alpha Group ...
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Avaya 2060 - page 11
Using Speed Dials Speed Dials – Page 11 Speed Dials Using Speed Dials The system can store external numbers as speed dials. • System speed dials : Ask your System Manager for a list. • Personal speed dials : Your phone can also store up to 10 speed dials for your own use (see below) . To dial a system speed dial by name : 1. Use the INDeX fea ...
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Avaya 2060 - page 12
Page 12 - PIN & Account Codes If ENTER ACCOUNT Appears PIN & Account Codes If ENTER ACCOUNT Appears If ENTER ACCOUNT appears when making an external call, you must enter an account code to continue. The system checks this against its list of codes before allowing the call. To enter an account code at any time during a call, see page 17. To ...
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Avaya 2060 - page 13
Options If Busy or Unanswer ed Busy or Unanswered – Page 13 Busy or Unanswered Options If Busy or Unanswered Your phone provides several methods for contacting an extension that is busy, not answering or set to no calls. These options work for normal, page and diverted calls. • Leave a Message : Lights the lamp of the extension called. It also ...
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Avaya 2060 - page 14
Page 14 - Busy or Unanswered Leave a Message Leave a Message You can leave your extension number as a message for someone to call you (see page 18) . If their extension has a message lamp, it lights (supported INDeX phones) . If your call is diverted, the message goes to the extension you first called. To leave a message : 1. Press MESSAGE . Your c ...
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Avaya 2060 - page 15
Create a Conference Call Actions During a Call – Page 15 Actions During a Call Create a Conference Call You have two methods of holding conference calls. • During a call, you can add callers to create a conference. • Alternatively, you can dial-in to a conference call being held at a pre-defined time. The numbers and passwords (optional) used ...
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Avaya 2060 - page 16
Page 16 - Actions During a Call Using the Notepad Using the Notepad Whilst on an external call or listening to a Voice Mail message, you can store a number for future use on the Notepad. Please note that you have a maximum of five redial stores that are shared by both save last external number and Notepad numbers, e.g. Three saved last external num ...
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Avaya 2060 - page 17
Adding Voluntary Account Codes Actions During a Call – Page 17 Adding Voluntary Account Codes You can enter an account code during any ex ternal call. If the system records the call on its call log, it includes the acc ount code. The system checks the code against its list of valid codes (ask your System Manager for a copy) . To enter a voluntary ...
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Avaya 2060 - page 18
Page 18 - Answering Calls Answering Normal Calls Answering Calls Answering Normal Calls When calls arrive, the display shows info rmation about the call before you answer. It gives a repeated double flash for external calls or a repeated single flash for internal calls. The ringer also shows the call type by a repeated single or double ring if on ( ...
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Avaya 2060 - page 19
Answering a Callback Answering Calls – Page 19 Answering a Callback You can arrange a callback from a busy or ringing extension (see page 13) . When the callback takes place, your phone displays the call details, "CALLING" and CALLBACK . If you do not answer, the callback cancels after a short time (see page 36) . To answer/cancel a cal ...
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Avaya 2060 - page 20
Page 20 - Transfer, Park & Hold Calls Transferring Calls Transfer, Park & Hold Calls Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension. To transfer a call using hold : 1. Press HOLD to hold your current call. 2. Dial the ...
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Avaya 2060 - page 21
Parking Calls Transfer, Park & Hold Calls – Page 21 Parking Calls You can retrieve parked calls at any other extension on the system. Your phone displays calls you parked by a flashing -symbol next to the line number. You can park several calls simultaneously. Calls parked and not retrieved may recall your phone after a short time. To park an ...
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Avaya 2060 - page 22
Page 22 - Diverting Calls Using Diverts Diverting Calls Using Diverts Your phone can store divert destination personal numbers for different situations, i.e. when busy, not answering and to when you wish to divert all calls. For each situation you can divert to both frequently used divert destinations as well as infrequently used destinations. The ...
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Avaya 2060 - page 23
Using Diverts Diverting Calls – Page 23 Divert Destinations Divert destinations can be to your HOME, MOBILE, DELEGATE (secretary, etc.), VOICE , OTHER or a system speed dial number (see page 23). These divert destinations are known as Personal Numbers and can be set from your phone as frequently used or infrequently used destinations. Hence, you ...
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Avaya 2060 - page 24
Page 24 - Diverting Calls Setting the Divert Types and Personal Numbers Setting the Divert Types and Personal Numbers It is strongly recommended that you set up Divert All with frequently used personal number destinations. Once set these numbers will be displayed (after pressing the DIVERT key) as MOBILE, HOME, DELEGATE or OTHER . You can also set ...
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Avaya 2060 - page 25
Switching Divert All On/Off Diverting Calls – Page 25 Switching Divert All On/Off Where divert destinations have been previously set (see page 23), pressing the DIVERT key will activate the Divert All feature. To select the divert all destination : 1. Press DIVERT and a solid appears above the DIVERT key. All of the available divert destinations ...
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Avaya 2060 - page 26
Page 26 - Diverting Calls Displaying an Absence Message Displaying an Absence Message You can select an absence message to display on your phone. It then also appears on any other suitable phones that calls you (unless you have a Divert All number in use) . To select an absence message : 1. Press PROGRAM and then ABSENT . 2. Enter your passcode (se ...
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Avaya 2060 - page 27
Setting Up a DSS Key DSS Keys – Page 27 DSS Keys Setting Up a DSS Key Phones have eight DSS keys along their ri ght-hand edge. Each can store a line, extension or group number. DSS keys allow you to dial numbers in a single key stroke and perform actions such as Pickup, Unpark , etc. You can also use DSS keys to dial personal speed dial numbers ( ...
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Avaya 2060 - page 28
Page 28 - DSS Keys BLF Status Lamps BLF Status Lamps The DSS keys on 2050 & 2060 phones incorporate dual-colour BLF lamps. These show the status of the num ber stored under the DSS key. Red BLF Lamp Signals : Calls to/from other extensions. • Slow Flash: Call on line parked at another extension. • Fast Flash: Extension ringing. • Long On/ ...
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Avaya 2060 - page 29
Answering a Call Waiting Interruptions During a Call – Page 29 Interruptions During a Call Answering a Call Waiting If during a call, CALL WAITING appears and the lamp fast flashes, then someone has 'camped on' to your phone (see page 14) . Press the -symbol (if shown) opposite the name to switch between deta ils of the waiting and curr ...
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Avaya 2060 - page 30
Page 30 - ACD Working ACD on 2050 Phones? ACD Working ACD on 2050 Phones? Your System Manager can provide 2050 phones with some ACD functions. ACD (Automatic Call Distribution) is a proce ss widely used in telesales, informal Call Centres, departmental Helpdesks, etc. When ACD agents log on from their phone, the system automatically starts to direc ...
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Avaya 2060 - page 31
Planning Soft DSS Keys Manager-Secretary Setup – Page 31 Manager-Secretary Setup Planning Soft DSS Keys The four Display Keys can be set up for Soft DSS working (see page 33). When setting up Soft DSS keys you must decide: • How many Soft DSS keys do you want ? Half-line mode supports up to 4 keys. Full-line mode supports up to 2 keys but shows ...
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Avaya 2060 - page 32
Page 32 - Manager-Secretary Setup Changing the Soft DSS Display Mode Changing the Soft DSS Display Mode The display mode sets how many Soft DSS keys you can have; 4 in half-line mode or 2 in full-line mode. Note that if y ou change mode from half-line to full-line, you lose the last two extensions entered. To set the Soft DSS key display mode : 1. ...
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Avaya 2060 - page 33
Using Soft DSS Keys Manager-Secretary Working – Page 33 Manager-Secretary Working Using Soft DSS Keys The INDeX system supports a range of functi ons for users who work together, i.e. regularly call and transfer calls betw een each other. This is called "Manager- Secretary working". These functions can be set-up under the four Display K ...
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Avaya 2060 - page 34
Page 34 - Manager-Secretary Working Park Transferring Calls Park Transferring Calls During calls, full line Soft DSS keys display <-PARK next to each name. Pressing the -key next a <-PARK option, transfers and parks your caller against that extension. To park transfer a call : 1. Note the call's line number on the display. 2. Press the - ...
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Avaya 2060 - page 35
Changing the Ringer Volume Ringer Controls – Page 35 Ringer Controls You can change for your OWN phone and, if in a group, the Group ringer's: - Volume (including the Steps in which the volume increases). - Sound of the ringer to your own distinctive ring. - Timeout period before a callback call can ring before being cancelled, the period in ...
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Avaya 2060 - page 36
Page 36 - Ringer Controls Setting a Ringer Step Setting a Ringer Step If a call rings unanswered, the phone can in crease the volume on each ring until it reaches its maximum. You can select several sizes of increase step. To set the ringer volume step size : 1. Press PROGRAM and then RINGER . 2. Enter your passcode (see page 40). 3. Select from: O ...
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Avaya 2060 - page 37
Personal Alarms Other Features – Page 37 Other Features Personal Alarms You can set the phone to give you an alarm call at a set time on a particular day or type of day (e.g. weekdays). The alarm can be normal ringing, music or a system announcement. You can also add your own short text message. If your phone is busy at the set time, the alarm wa ...
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Avaya 2060 - page 38
Page 38 - Other Features Missed Calls Missed Calls The MISSED function displays the last five unanswered external calls to your phone. Note that this function only works for calls which include CLI, i.e. the caller's phone number. Press MISSED and either the name of the miss ed caller or the date and time of the missed call is displayed. If on ...
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Avaya 2060 - page 39
Hot Desking Other Features – Page 39 Hot Desking Warning: Phones being used for ACD also have log on and log off controls and should not be confused with phones being used for hot desking. In some situations a phone may be shared by more than one person, with each person having a different extension number. This is called "hot desking". ...
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Avaya 2060 - page 40
Page 40 - Phone Settings The Phone Passcode Phone Settings The Phone Passcode If the phone displays ENTER PASSCODE, it expects you to dial your passcode. The default passcode is 0000. Wrong passcode entry can result in the phone becoming barred. Barred phones cannot access features requiring passcode entry. They can make external calls but only to ...
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Avaya 2060 - page 41
Displaying Phone Details Phone Settings – Page 41 Displaying Phone Details You can view the details of the phone' s type, number and directory name on the display. To display the phone's details : 1. Press PROGRAM and then press SPEAKER . 2. The display shows the phone's type, number and on the bottom line the phone's director ...
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Avaya 2060 - page 42
Page 42 - Voice Manager Voice Manager Functions Voice Manager Voice Manager Functions The INDeX supports a number of differ ent Voice Managers and so the range of features/options available to you may di ffer. Check with your System Manager for features/options available to you. Listening to Voice Messages The system can include a Voice Manager to ...
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Avaya 2060 - page 43
Modifying Your Mailbox Voice Manager – Page 43 Modifying Your Mailbox You can modify your mailbox setting for the volume, password, nameyou’re your permanent greeting as follows: To modify your mailbox: : 1. Press VOICE and then MODIFY (if lines to the Voice Manager are busy, the phone shows a WAIT option). 2. The display shows ENTER PASSCODE . ...
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Avaya 2060 - page 44
Page 44 - Voice Manager Dial 1 Divert for Incoming Calls Dial 1 Divert for Incoming Calls If your system has the feature installed (consult your System Manager), you can set up your mailbox such that incoming calls (from MF phone only) can be instructed to dial 1 and then be diverted to a ‘delegate’ number of your choice. To set up the dial 1 d ...
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Avaya 2060 - page 45
What are System Manager Phones ? System Manager Phones – Page 45 System Manager Phones What are System Manager Phones? The System Manager can give special 'S ystem Manager' status to some display phones. Those phones can then access a set of extra features. Night Service Phones and lines on the system divide into areas. Each area links ...
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Avaya 2060 - page 46
Page 46 - System Manager Phones Changing the Date Changing the Date Phones with System Manager status c an alter the date set on the system and displayed on the phones. The date on phones either displays as day:month:year or just day:month . Your System Manager controls this feature. To set the date : 1. Press SET UP and then DATE . 2. Enter the ne ...
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Avaya 2060 - page 47
General Phone Usage Good Phone Usage – Page 47 Good Phone Usage General Phone Usage The phone provides a quick method of communication. However, think carefully about how you use it. Your phone manner is a key part of the company's and your image. • Speak clearly and maintain a friendly manner. • Position the phone within easy reach for ...
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Avaya 2060 - page 48
Page 48 - Glossary Account Codes A code of up to 12 digits that the system outputs to its call log with call details. Codes entered are checked against up to 400 stored on the system. Area Each extension and line on the system belongs to one of up to 250 areas. They then follow the night service timetable linked to that area. BLF (Busy Lamp Field) ...
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Avaya 2060 - page 49
Index – Page 49 INDeX 10.0 2030/50/60 User's Guide Index – Page 49 38DHB0002UKFN Issue 2 (07/2002) Abbreviated dialling ...... 11 ABSENT ....................... 26 ACA MSG ..................... 46 ACCOUNT .................... 17 Account codes Forced ................... 12 Voluntary ............... 17 ACD .............................. 30 A ...
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Avaya 2060 - page 50
Performance figures and data quoted in th is document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company re serves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this docume ...
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