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Ricoh IS 2425 - page 1
Operating Instructions Troubleshooting Read this manual carefully before yo u use this machi ne and keep it h andy for future reference. For safe and corre ct use, be sur e t o rea d th e Safety Informatio n in "About This Machi ne" before using the ma chine. When the Mach ine Does Not Oper ate As Wanted Troubleshooting When Usi ng th e C ...
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Ricoh IS 2425 - page 2
Introduction This manual contains detailed instructions and note s on th e operation and use of this ma chine. For your safety and benefit, read this manual carefully be fo re using the machine. Kee p this manual in a handy place for quick reference. Important Contents of this manual are subject to change witho ut prior notice. In no event wil l th ...
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Ricoh IS 2425 - page 3
i Manuals for This Machine Refer to the manuals that are relevant to what y ou want to do w ith the machine. Important ❒ Media differ according to manual. ❒ The printed and electronic ve rsions of a manual have the same contents. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒ Depending on ...
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Ricoh IS 2425 - page 4
ii ❖ Network Guide Explains how to configure and operate the machine in a network environ- ment, and use the software provided. This manual covers all models, and in cludes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might als ...
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Ricoh IS 2425 - page 5
iii TABLE OF CONTENTS Manuals for This Machine .............................................. ........................................ i How to Read This Manual .............................................. ....................................... 1 Symbols ........... .............. .............. .............. .............. .............. ..... ...
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Ricoh IS 2425 - page 6
iv 5. Troubleshooting When Using the Scanner F unction When Scan Results Are Not As Expected ......................................................... 59 When You Cannot Send Scanned Files .................................. ........................... 60 When Stored Files Cannot Be Accessed ........ ......... .............. .............. ......... ...
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Ricoh IS 2425 - page 7
v 8. Remarks Where to Put Your Machine ................................................................ ................ 97 Machine Environment ....... .............. .............. .............. ................ .............. .............. . 97 Moving .............. .............. .............. .............. .............. .............. .... ...
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Ricoh IS 2425 - page 8
vi ...
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Ricoh IS 2425 - page 9
1 How to Read This Manual Symbols This manual uses the foll owing symbols: Indicates important sa fety notes. Ignoring these notes could resu l t i n s e r i o u s i n j u r y o r d e a t h . B e s u r e t o r e a d t h e s e notes. They can be found in the “Safety Information” section of About This Machine. Indicates important sa fety notes. I ...
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Ricoh IS 2425 - page 10
2 ...
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Ricoh IS 2425 - page 11
3 1. When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures. Indicators This section describes the indicators that light when the machine re quires the user to remove misfed paper, or add paper, toner, or staples. d : Add Staple indicator Appears when st aples run out. See p.84 “Adding Sta- ples”. D ...
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Ricoh IS 2425 - page 12
When the Machine Does Not Operate As Wanted 4 1 When the Function Status Indicator Lights Up in Red When the function status indicator ligh ts up in red, press the corresp onding function key, and then refer to the following table. Reference p.15 “Troubleshooting When Using the Copy Function” p.15 “When a Message Is Displaye d” p.25 “Trou ...
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Ricoh IS 2425 - page 13
When You Have Problems Operating the Machine 5 1 When You Have Problems Operating the Machine This section descri bes co mmon problems and messages. If other messages appear, foll ow the instructions displayed. Important ❒ If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommend ed paper. ...
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Ricoh IS 2425 - page 14
When the Machine Does Not Operate As Wanted 6 1 The main power indica- tor continues blinking and does not tu rn off when pressed. This occurs in the follow- ing cases: • The exposure glass cover or ADF is open. • The machine is com- municating with ex- ternal equipme nt. • T h e h a r d d i s k i s a c t i v e . Close the exposure gl ass cov ...
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Ricoh IS 2425 - page 15
When You Have Problems Operating the Machine 7 1 Cannot print in duplex mode. Duplex printing cannot be done with thick pa- per, OHP transparencies, or labels selected as the paper type. Select a paper type that allows dupl ex printing. See “Paper Type: Tray 1-4”, General Settings Guide. The user code entry dis- play appears. Users are restrict ...
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Ricoh IS 2425 - page 16
When the Machine Does Not Operate As Wanted 8 1 ❖ Document Server Problem Cause Solution “ Scanned pages exceeded max. number. Do you want to store the scanned pages as a file? ” appears. The number of scanned pages exceeds the capac- ity per file of the Docu- ment Server. To store scanned pages as a file, press [ Store File ] . Scanned data ...
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Ricoh IS 2425 - page 17
When You Have Problems Operating the Machine 9 1 Note ❒ Using curled paper often causes misfee ds, soiled paper edges, or slipped po- sitions while performing staple or st ack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the pape r up side down. Als o, to prevent paper ...
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Ricoh IS 2425 - page 18
When the Machine Does Not Operate As Wanted 10 1 When a Job Is Not Performed I f y o u a r e n o t a b le t o c a r r y o u t y o u r j o b , i t m a y b e t h a t t h e m a c h i ne i s b e i n g u s e d by another funct ion. Wait until the current job is completed before trying ag ain. In certain cases, you can carry out another job using a diffe ...
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Ricoh IS 2425 - page 19
When a Job Is Not Performed 11 1 Interrupt Copying Operations for Copying ×××× × ××××× Copying ×××× × → → → ××××× → → Facsimile Transmission Operation/ Manual Recep- tion Operation ×× × Transm ission Scanning an original for Memory Transmission ××××××× × ××××× Memory Transmission *3 *3 *3 *7 → *3 Imme ...
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Ricoh IS 2425 - page 20
When the Machine Does Not Operate As Wanted 12 1 *1 Simultaneous operations are only possible after the pre ceding job documents are all scanned and [ NextJob ] appears. *2 You can scan a document after the pr eceding job documents are all scanned. *3 When multiple lines are available, select a line which is currently not in use. Other- wise, opera ...
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Ricoh IS 2425 - page 21
When a Job Is Not Performed 13 1 Note ❒ Stapling cannot be used at the same time for multiple functions. ❒ A machine with the 500–sheet finisher installe d cannot accept other jobs while printing with the stapling operation. ❒ A machine with the 1000–sheet finisher inst alled, that is printing wi th the sta- pling operation on paper large ...
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Ricoh IS 2425 - page 22
When the Machine Does Not Operate As Wanted 14 1 ...
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Ricoh IS 2425 - page 23
15 2. Troubleshooting When Using the Copy Function This chapter de scribes likely caus es of and pos sible solutio ns for copier fu nction problems. When a Message Is Displayed This section describes the machine's ma in messages. If other messages appear, follow the instructions they contain. Important ❒ For messages that are not listed here ...
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Ricoh IS 2425 - page 24
Troubleshooting When Using the Copy Function 16 2 Scanned pages exceeded max. number. Do you want to store the scanned pages as a file? The number of scanned pages exceeds the capaci- ty per file o f the Do cu- ment Server. If you want to store scanned originals as a file, press [ Store File ] . The origi nals are stored as a file in th e Document ...
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Ricoh IS 2425 - page 25
When a Message Is Displayed 17 2 Reference p.5 “When You Have Problems Operating the Machine” “Max. Copy Quantity”, General Settings Guide “Sizes difficult to detect”, Copy/Document Server Reference “Placing Originals on the Exposure Gl ass”, Copy/Document Server Referen ce “Supplementary Information”, Co py/Document Server Refe ...
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Ricoh IS 2425 - page 26
Troubleshooting When Using the Copy Function 18 2 When You Cannot Make Clear Copies This section descr ibes likely caus es of an d possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too high. Adjust the image density. See “Adjust- ing Copy Image Density”, Copy/Docu- ment Server Reference. Copies ...
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Ricoh IS 2425 - page 27
When You Cannot Make Clear Copies 19 2 Reference “Copy Paper”, About This Machine “Placing Originals”, Copy/D ocument Server Reference “Adjusting C opy Image D ensity”, Copy/Document Server Reference “Selecting the Original Type Set ting”, Copy/Document Server Refere nce Parts of images are not copied. The correct paper size is not ...
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Ricoh IS 2425 - page 28
Troubleshooting When Using the Copy Function 20 2 When You Cannot Make Copies As Wanted This section descr ibes likely caus es of an d possible solutions for unclear copies. ❖ Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded exceeds the ca- pacity of the machine. Load paper only as high as the upper limit mark o ...
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Ricoh IS 2425 - page 29
When You Cannot Make Copies As Wanted 21 2 ❖ Edit When sorting, the pages are divided into two blocks. The memory became full in the middle of sorting and the pages were de- livered in two blocks. You can interrupt copying when the memory become s full. See “Memory Full Auto Scan R estart”, General Set- tings Guide. Paper does not output dur- ...
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Ricoh IS 2425 - page 30
Troubleshooting When Using the Copy Function 22 2 ❖ Stamp ❖ Combine ❖ Duplex When using the Margin Adjustment function, parts of the original im- age are not copied. There is a lack of margin space on the opposite side of the binding posi tion. Set a narrower margin with User Tools. You can set the width between 0 - 30 mm (0" - 1.2" ...
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Ricoh IS 2425 - page 31
When You Cannot Make Copies As Wanted 23 2 Reference “Copy Paper”, About This Machine “Paper Type: Tray 1-4”, General Settings Guide “Front Margin: Left / Righ t”, General Settings Guide “Back Margin: Left / Right” , General Sett ings Guide “Front Margin: Top / Bottom” , General Settings G uide “Back Margin: Top / Bottom”, G ...
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Ricoh IS 2425 - page 32
Troubleshooting When Using the Copy Function 24 2 When Memory Is Full This section describes likely causes of and possible solutions for problems relat- ed to full memory. Note ❒ If you set [ Memory Full Auto Scan R estart ] in User Tools to [ Yes ] , even if the mem- ory becomes full, the memory overflow message will not be displayed. The machin ...
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Ricoh IS 2425 - page 33
25 3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile func- tion problems. Adjusting the Volume This section descr ibes how to adju st the volume. You can change the volume of the follo wing sounds that the machine makes. ❖ On Hook Mode Heard when the { On Hook Dial } ...
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Ricoh IS 2425 - page 34
Troubleshooting When Using the Facsimile Function 26 3 D Press [ Adjust Sound Volume ] . E Press [ Lower ] or [ Louder ] to adjust the volume, and then press [ OK ] . You can hear the actual vo lume by pressing [ Check ] . If you press [ Cancel ] , the volume setting is canceled. The display returns to that of step D . You can set the volume level ...
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Ricoh IS 2425 - page 35
When a Message Is Displayed 27 3 When a Message Is Displayed This section describes the machine's ma in messages. If other messages appear, follow their instructions. Message Cause Solution Put original back, check it and press [Start]. Original jammed during Memo- ry Transmission. Place originals that have not been scanned on the exposure gla ...
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Ricoh IS 2425 - page 36
Troubleshooting When Using the Facsimile Function 28 3 Cannot scan to send fax message as scanner is in use for other function. The Copy or Document Server function is in use. To cancel the job in process, do the following, and then try faxing again. Press [ Exit ] , and then press the { Copy } or { Document Server } key. Next press the { Clear/Sto ...
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Ricoh IS 2425 - page 37
When a Message Is Displayed 29 3 Check whether there are any network prob- lems. [13-10] The alias telephone number you entered is already registered on the gatekeeper by another device. • Check that the alias telephone number i s correctly pro- grammed in IP-Fax Settings un- der Facsimile Fe atures. See “IP- Fax Settings”, General Settings G ...
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Ricoh IS 2425 - page 38
Troubleshooting When Using the Facsimile Function 30 3 Check whether there are any network prob- lems. [14-01] Cannot find the DN S server, SMTP Server or folder for forwarding. • Check that the DNS server IPv4 address is correctly pro- grammed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the DNS server is correc ...
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Ricoh IS 2425 - page 39
When a Message Is Displayed 31 3 Check whether there are any network prob- lems. [14-09] E-mail transmission was re- fused by SMTP authentication, POP before SMTP authe ntica- tion or login authentication of the computer in which the fold- er for transfer is specified. • Check that the user name and password for SMTP authentica- tion or POP befor ...
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Ricoh IS 2425 - page 40
Troubleshooting When Using the Facsimile Function 32 3 Check whether there are any network prob- lems. [15-01] No POP3/IMAP4 server ad- dress is programmed. • Check that the host name or IPv4 address of the POP3/IMAP4 server is co rrect- ly programmed using the Web Image Monitor. See the Web Image Monitor's Help. • Consult your network adm ...
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Ricoh IS 2425 - page 41
When a Message Is Displayed 33 3 Check whether there are any network prob- lems. [15-11] Cannot find the DNS server or POP3/IMAP4 server. • Check that the DNS server IPv4 address is correctly pro- grammed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the DNS server is correctly program med using Web Image Monitor. ...
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Ricoh IS 2425 - page 42
Troubleshooting When Using the Facsimile Function 34 3 Note ❒ If the “ Check whether there are any network problems. ” message ap- pears, the machine is not correctly conn ected to the network or the settings of the machine are not correct. If you do not need to connect t o a network, you can specify the setting so this mess age is not displa ...
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Ricoh IS 2425 - page 43
When You Cannot Send or Receive Fax Messages As Wanted 35 3 When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception ❖ Transmission Problem Cause Solution Both transmission and reception are impossible. The modu ...
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Ricoh IS 2425 - page 44
Troubleshooting When Using the Facsimile Function 36 3 ❖ Reception LAN-Fax Driver does not work. A high security level is set by the extended security function. Contact the administrator. Transmission is impos- sible, but reception is possible. The setting of the terminal adap- tor used for ISDN connection is incorrect. Check the setting. Transmi ...
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Ricoh IS 2425 - page 45
When You Cannot Send or Receive Fax Messages As Wanted 37 3 ❖ Printing ❖ Others Problem Cause Solution Background of received images appears dirty. Images from the back of the page appear. Image density is too high. Adjust scan density. See “Image Density (Contrast)”, Facsimile Reference. Received image is too light. When using moist, rough ...
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Ricoh IS 2425 - page 46
Troubleshooting When Using the Facsimile Function 38 3 Reference “Copy Paper”, About This Machine “Connecting the Telephone Line”, Gene ral Settings Guide “E-mail Se ttings”, Gene ral Setting s Guide “Paramet er Settings” , General Sett ings Guide “Registering Names to a Grou p”, General Settings Guide “Placing Originals”, C ...
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Ricoh IS 2425 - page 47
When an Error Report Is Printed 39 3 When an Error Report Is Printed A n E r r o r R e p o r t i s p r i n t e d i f a d o c u m e n t c a n n o t b e s u c c e s s f u l l y s e n t o r r e c e i v e d . Possible causes include a problem with the machine or noise on the tele phone line. If an error occurs during tra nsmission, resend the original. ...
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Ricoh IS 2425 - page 48
Troubleshooting When Using the Facsimile Function 40 3 Turning Off the Main Power / In the Event of Power Failure The following notes concern power fa ilure and turning off the machine. R CAUTION: Important ❒ Do not turn off the main power switch while the power indicator is li t or blinking. If you do, the hard disk and memory may be damaged and ...
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Ricoh IS 2425 - page 49
When an Error Occurs Using Internet Fax 41 3 When an Error Occurs Using Internet Fax This section describes reports that the mach ine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notificati on to the sender when it is unable to successfully receive a particular e-mail messa ge. A “cc” of this n ...
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Ricoh IS 2425 - page 50
Troubleshooting When Using the Facsimile Function 42 3 ...
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Ricoh IS 2425 - page 51
43 4. Troubleshooting When Using the Printer Function This chapter describes likely causes of an d possible solutions for printer f unction problems. When You Cannot Connect to the USB Interface This section descri bes how to tro ubleshoot a problem relate d to USB connections. Problem Cause Solution The machine is not auto- matically recognized. T ...
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Ricoh IS 2425 - page 52
Troubleshooting When Using the Printer Function 44 4 When a Message Is Displayed during Installation T h i s s e c t i o n d e s c r i b e s w h a t t o d o w h e n a message appears during installation of the printer driv er. Message number 58 or 34 indicate s that the printer driver can- not be installed us ing Auto Ru n. Install the printer driv ...
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Ricoh IS 2425 - page 53
When a Message Is Displayed during Installation 45 4 For Windows XP Home Edition This section descri bes the procedur e under Windows XP Home Edition. A On the [ Start ] menu, click [ Control Panel ] . B Click [ Printers and Other Hardware ] . C Click [ Printers and Faxes ] . D Click [ Add a Printer ] . E Follow the instructions in Add Print er Wiz ...
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Ricoh IS 2425 - page 54
Troubleshooting When Using the Printer Function 46 4 When a Message Is Displayed This section describes the principal mess ages that appear on the pan el display. If a message not described here appears, act according to the message . Reference Before turning the main power off, s ee “Turning Off the Main Power”, About This Machine. Status Mess ...
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Ricoh IS 2425 - page 55
When a Message Is Displayed 47 4 Alert Messages This section describes the machine Alert messages. Message Cause Solution IEEE 802.11b (Wireless LAN) has a problem. • IEEE 802.11b inter- face unit was not in- serted when the machine was turned on, or it was pulled out after the m achine turned on . • The settings are not updated although the un ...
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Ricoh IS 2425 - page 56
Troubleshooting When Using the Printer Function 48 4 Reference “Printer Features”, General Settings Guide The selected file(s) which you do not have ac- cess privileges to could not be deleted. You have tried to delete files without the authori- ty to do so. Files can be deleted by the person who created the file. To delete a file which you are ...
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Ricoh IS 2425 - page 57
When a Message Is Displayed 49 4 Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error lo g on the co ntrol panel. Important ❒ The most recent 30 errors are stor ed in the error log. If a new error is added when there are 30 errors already stored, the oldest error is del ...
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Ricoh IS 2425 - page 58
Troubleshooting When Using the Printer Function 50 4 When You Cannot Print This section describes what to do if prin ting does n ot start ev en after per forming [ Print ] . Problem Cause Solution Printing does not start. The power is off. Check that the cable is securely plugged into the power outlet and the machine. Turn on the main power switch. ...
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Ricoh IS 2425 - page 59
When You Cannot Print 51 4 Reference “Turning On t he Power”, About This Machi ne “Connecting the Machine”, General Settings Guide “Interface Sett ings”, Genera l Settings Guide “Printing the Configuration Pa ge”, General Settings Guide Printing does not start. If the machine is using wireless LAN, the receiv- er's MAC address ...
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Ricoh IS 2425 - page 60
Troubleshooting When Using the Printer Function 52 4 When the Data In Indicator Does Not Light Up or Flash When the Data I n indicator does not light up or flash after star ting a print job, data is not being sent to the machine. When the machine is connected to th e computer using the interface c able This section describes how to check the print ...
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Ricoh IS 2425 - page 61
Other Printing Problems 53 4 Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printi ng from a computer. Problem Cause Solution The printed image is smudged. Settings for thick pa- per have not been made when printing on thick paper in the bypass tray. • PCL 6/5e and PostScrip ...
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Ricoh IS 2425 - page 62
Troubleshooting When Using the Printer Function 54 4 It takes a long time to complete a print job. The data is so large or complex that it takes time to process. If the Data In indicator is blinking, data is be- ing processed. Wait for a while. It takes a long time to complete a print job. If “Warming Up...” appears on the dis- play panel, the ...
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Ricoh IS 2425 - page 63
Other Printing Problems 55 4 It takes a long time to complete a print job. Photographs and oth- er data intensive pag- e s t a k e a l o n g t i m e f o r the machine to proc- ess, so simply wait when printing such data. If the Data In indicator is blinking, data has been received by the printer. Wait for a moment. Changing the following settings w ...
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Ricoh IS 2425 - page 64
Troubleshooting When Using the Printer Function 56 4 It takes a long time to complete a print job. Photographs and oth- er data intensive pag- e s t a k e a l o n g t i m e f o r the machine to proc- ess, so simply wait when printing such data. ❖ RPCS Select the lower value for [ Resolution: ] on the [ Print Quality ] tab in the printer driver&ap ...
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Ricoh IS 2425 - page 65
Other Printing Problems 57 4 Reference “Paper Type: Tray 1-4”, General Settings Guide “Timer Settings”, Ge neral Settings Guide “Interface Sett ings”, Genera l Settings Guide “Installing the Printer Driver Using USB”, Printer Reference Duplex printing is malfunctioning. Duplex printing can- not be done with thick paper, OHP transpar ...
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Ricoh IS 2425 - page 66
Troubleshooting When Using the Printer Function 58 4 ...
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Ricoh IS 2425 - page 67
59 5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner func- tion problems. When Scan Results Are Not As Expected This section describes causes and remedies when scan results are not as expected. Reference “Placing Originals”, Copy/D ocument Server Reference Problem Cause ...
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Ricoh IS 2425 - page 68
Troubleshooting When Using the Scanner Function 60 5 When You Cannot Send Scanned Files This section describes likely causes of an d solutions for problems related to net- work delivery and sending e-mail. When Stored Files Cannot Be Accessed This section describes likely causes of and possible solutions for job access-relat- ed problems. When You ...
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Ricoh IS 2425 - page 69
When You Cannot Send Scanned Files 61 5 When Stored Files Cannot Be Edited This section describes likely causes of an d possible solutions for stored files be- ing unable to be edited. When the Network Delivery Function Cannot Be Used This section describes likely causes of and possible solutions for the network de- livery function failing to opera ...
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Ricoh IS 2425 - page 70
Troubleshooting When Using the Scanner Function 62 5 When a Message Is Displayed This section describes likely causes of and possible soluti on s for error messages that might ap pear on the machine's co ntrol panel. When a Message Is Displaye d on the Control Panel This section describes causes and remedi es if an error message appears on the ...
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Ricoh IS 2425 - page 71
When a Message Is Displayed 63 5 Exceeded max. number of files which can be sent at the same time. Reduce the number of the selected files. The number of files ex- ceeded the maximum number possible. Reduce the number of files and send them again. Cannot detect original size. Select scan size. An irregular original is placed. • Place the original ...
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Ricoh IS 2425 - page 72
Troubleshooting When Using the Scanner Function 64 5 Exceeded max. number of alpha- numeric charac- ters for the path. The maximum number of specifiable alphanu- meric characters in a path has been exceeded. The maximum number of characters which can be entered for the path is 128. Check the number of characters you en- tered, and then enter the pa ...
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Ricoh IS 2425 - page 73
When a Message Is Displayed 65 5 Connection with the destination has failed. Check the status and connection. To check the current status, press [Scanned Files Status]. The correct Netwo rk set- tings are not made. • Check the network settings of the cli- ent computer. • Check that components such as the LAN cable are con nected properly. • C ...
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Ricoh IS 2425 - page 74
Troubleshooting When Using the Scanner Function 66 5 Transmission has failed. Insuffi- cient memory in the destination hard disk. To check the current status, press [Scanned Files Status]. Transmission has fai led. There was not enough free space on the hard disk of the SMTP server, FTP server, or client com- puter at the destination. Allocate suff ...
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Ricoh IS 2425 - page 75
When a Message Is Displayed 67 5 Entered protec- tion code for destination is incorrect. Please re-enter. The correct pr otect desti na- tion code was not enter ed. Check that the protection code is correct, and then enter it again. See “Registering a Protection Code”, General Settings Guide. Exceeded max. number of alpha- numeric charac- ters. ...
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Ricoh IS 2425 - page 76
Troubleshooting When Using the Scanner Function 68 5 Memory is full. Cannot scan. The scanned data will be deleted. Because of insufficient hard disk space, the f irst page could not be scanned. Try one of the following measures: • Wait for a while, and then retry the scan operation. • Reduce the scan area or scanning res- olution. See “Items ...
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Ricoh IS 2425 - page 77
When a Message Is Displayed 69 5 Reference “Turning Off the Main P ower”, About This Machine “System Settings”, General Settin gs Guide “Send Settings”, General Settings Guide “Registering a Protection Code”, General Settings Guide “Placing Originals”, Copy/D ocument Server Reference “Using the Document Server”, Copy/Documen ...
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Ricoh IS 2425 - page 78
Troubleshooting When Using the Scanner Function 70 5 Cannot add any more scanning mode. The maximum number of registerable scan modes has been exceeded. The maximum number of modes that can be stored is 99. Delete unneeded modes. Cannot specify any more scanning area. The maximum number of registerable scan areas has been exceeded. The maximum numb ...
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Ricoh IS 2425 - page 79
When a Message Is Displayed 71 5 Fatal error has occurred in the scanner. An unrecoverable error has occurred on the ma- chine. Contact your service representative. Cannot connect to the scanner. Check the network Access Mask set- tings in User Tools. An access mask is set. Contact the network or scanner administrator. Scanner is not ready. Check t ...
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Ricoh IS 2425 - page 80
Troubleshooting When Using the Scanner Function 72 5 Reference “Turning Off the Main P ower”, About This Machine “Network Settings”, General Settings Guide “Using telnet”, Network Guide Error has oc- curred in the scanner driver. An error has occurred in the driver. • Check whether the network cable is connected correctly to the clien ...
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Ricoh IS 2425 - page 81
73 6. Adding Paper, Toner and Staples This chapter describes troubleshooting proc edures that are applicable to all the machine's functions. Loading Paper This section descr ibes what to do w h en paper runs out and needs reloading. Note ❒ Fan the paper before loading. ❒ Straighten curled or warped paper before loading. ❒ For paper types ...
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Ricoh IS 2425 - page 82
Adding Paper, Toner and Staples 74 6 Setting special paper in paper tray 2 This section descr ibes how to load special paper into paper tray 2. A Pull out the paper tray until it stops. B Load the special paper below the limit mark of the tray. C Push the paper tray in until it stops. ZEWY110E ...
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Ricoh IS 2425 - page 83
Loading Paper 75 6 Loading Paper into the Larg e Capacity Tray (Optional) This section descri bes how to load paper into the large capaci ty tray (LCT). Important ❒ Load copy paper of the same size and orientation in both left and right side trays. ❒ The tray can hold up to 2,000 sheets. ❒ Align the right edge of the right copy paper stack wi ...
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Ricoh IS 2425 - page 84
Adding Paper, Toner and Staples 76 6 Orientation-fixed paper or two-sided paper This section describes load ing paper that has a specif ied orientation and printing side (such as letterhead paper). Orientation-fixed (top to bo ttom) or tw o-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depend ...
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Ricoh IS 2425 - page 85
Changing the Paper Size 77 6 Changing the Paper Size This secti on describes how t o change the paper si ze. Important ❒ If you want to change the paper size set in the LCT, contact your service representative. Note ❒ Be sure to select the pape r size with User Tools and the paper size selector. If you do not, misfeeds might occur. ❒ Fan the ...
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Ricoh IS 2425 - page 86
Adding Paper, Toner and Staples 78 6 D Release the side lever. E While pressing the release lever, adjust the side guides. F Square the paper, and then load it in the tray with the copying face up. G While pressing the release lever, adjust the side guides to the new paper size. ZEWY160E ZEWY170E ZEWY180E ZEWY190E ...
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Ricoh IS 2425 - page 87
Changing the Paper Size 79 6 H Lock the side lever. I While pressing the release lever, adju st the back guide to the new paper size. J Adjust the paper size selector to the new paper size. K Gently push the paper tray in until it stops. L Check the paper size shown on the display panel. Reference p.80 “Changing to a size that is not indicated on ...
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Ricoh IS 2425 - page 88
Adding Paper, Toner and Staples 80 6 Changing to a size that is not i ndicated on the pa per size selector If you load a paper size that is not indi cated on the paper size selector, you need to specify the paper size with the control panel. This section describes how to load such paper. A Set the paper size selector to the p mark. B Press the { Us ...
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Ricoh IS 2425 - page 89
Adding Toner 81 6 Adding Toner This section describes how to add and store toner. R WARNING: R CAUTION: R CAUTION: R CAUTION: R CAUTION: R CAUTION: Important ❒ Fault may occur if you use toner other than th e recommended type. ❒ When adding toner, do not turn off the operat ion switch. If you do, sett ings will be lost. ❒ Always add toner whe ...
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Ricoh IS 2425 - page 90
Adding Paper, Toner and Staples 82 6 Removing Toner This section describes how to remove toner. Inserting Toner This section describes how to insert toner. ARU001S ARU002S ...
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Ricoh IS 2425 - page 91
Adding Toner 83 6 Sending Fax Messages When Toner Has Run Out When the machine has run ou t of toner, the indicator on the display lights. Note that even if th ere is no toner le ft, you can still send fax docum ents. Important ❒ If number of communications executed after the to ner has run out and not listed in the automatically output Jo urnal ...
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Ricoh IS 2425 - page 92
Adding Paper, Toner and Staples 84 6 Adding Staples This section descr ibes what to do whe n staples need repla cing. Important ❒ Stapling failures or jams may occur if you use a staple cartridge other than that recommended. 500-Sheet Finisher This section describes how to add staples to the 500-Sheet Finishe r. ARU003S ...
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Ricoh IS 2425 - page 93
Adding Staples 85 6 1000-Sheet Finisher This section describes how to add staples to the 1000-Sheet Finisher. ARU004S ...
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Ricoh IS 2425 - page 94
Adding Paper, Toner and Staples 86 6 Replacing the Stamp Cartridge When the stam p becomes faint, replace t he cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Do not attempt to put ink into the cart ridge. Doing so will result in leakage. ❒ Be sure not to dirty your fi ngers with ink from the cartrid ...
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Ricoh IS 2425 - page 95
Replacing the Stamp Cartridge 87 6 C Pull out the old stamp cartridge. Tap the cartridge lock lever several time s. The cartridge will eject. Then re- move the cartridge, while push ing the lock lever. D Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. E Press the stamp cover back in until it clicks. ...
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Ricoh IS 2425 - page 96
Adding Paper, Toner and Staples 88 6 ...
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Ricoh IS 2425 - page 97
89 7. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper This section descr ibes how to lo cate and remove jamm ed paper. R CAUTION: R CAUTION: Important ❒ When clearing misfeeds, do not turn o ff the operation switch. If you do, your copy settings will be ...
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Ricoh IS 2425 - page 98
Clearing Misfeeds 90 7 Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the proce- dures shown on the sticker inside the finisher or front cover. Lit indicators show you the locat ion of the misfeed. Note ❒ More than one misfed area may be in dicated. When this happens, check all the areas indicated. Refer ...
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Ricoh IS 2425 - page 99
Removing Jammed Paper 91 7 When A Is Lit This section descr ibes how to re move jammed paper when A is lit. When B Is Lit This section descr ibes how to re move jammed paper when B is lit. When C Is Lit This section descr ibes how to re move jammed paper when C is lit. ARU006S ARU007S ARU008S ...
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Ricoh IS 2425 - page 100
Clearing Misfeeds 92 7 When D Is Lit This section descr ibes how to re move jammed paper when D is lit. When P Is Lit This section descr ibes how to re move jammed paper when P is lit. ARU009S ARU010S ...
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Ricoh IS 2425 - page 101
Removing Jammed Paper 93 7 When R Is Lit This section descr ibes how to re move jammed paper when R is lit. When Y Is Lit This section descr ibes how to re move jammed paper when Y is lit. ARU01 1S ARU012S ...
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Ricoh IS 2425 - page 102
Clearing Misfeeds 94 7 When Z Is Lit This section descr ibes how to re move jammed paper when Z is lit. ARU013S ...
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Ricoh IS 2425 - page 103
Removing Jammed Staples 95 7 Removing Jammed Staples This section descr ibes how to remove jammed staples. Important ❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, stapl es will not be ejected the first few times you try to use the staple ...
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Ricoh IS 2425 - page 104
Clearing Misfeeds 96 7 1000-Sheet Finisher This section describes how to remove jammed staples from the 1000-Sheet Finisher. ARU015S ...
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Ricoh IS 2425 - page 105
97 8. Remarks This chapter describes how to maintain and o perate the machine. Where to Put Your Machine This section describes precautions for installation, relocation, and disposal. Machine Environment Choose your machine' s location carefully. Environmental conditions grea tly affect its pe rformance. Optimum environmental conditions This s ...
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Ricoh IS 2425 - page 106
Remarks 98 8 Environments to avoid • Locations exposed to dire ct sunlight or other sour ces of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature ch anges can cause condensation to form inside the machine.) • Locations close to machines generat ...
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Ricoh IS 2425 - page 107
Where to Put Your Machine 99 8 Power Connection This section describes the power supply. R WARNING: R WARNING: R CAUTION: R CAUTION: • When the main power switch is in the stand-by positio n, the optional anti- condensation heaters are on. In an em ergency, unplug the machine's power cord. • When you unplug the pow er cord, the anti-conden ...
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Ricoh IS 2425 - page 108
Remarks 100 8 Access to the Machine Place the machine near the power source , provi ding the clearance areas shown. 1. Rear: more than 1 cm (0.4") 2. Right: more than 1 cm (0.4") 3. Front: more than 75 cm (29.6") 4. Left: more than 1 cm (0.4") Note ❒ For the required space when options are inst alled, contact your se rvice rep ...
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Ricoh IS 2425 - page 109
Maintaining Your Machine 101 8 Maintaining Your Machine If the exposure glass, exposure glass cover, o r A D F b e l t i s d i r t y , c o p y c l a r i t y m a y be reduced. Clean the se parts if they are dirty . Important ❒ Do not use chemica l cleaners or orga ni c solvents, such as thinner or benzene. If such substances get inside the machin ...
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Ricoh IS 2425 - page 110
Remarks 102 8 Cleaning the Exposure Glass Cover This section descr ibes how to clean the exposure glass cover. Cleaning the Auto Document Feeder This section descr ibes how to clean the ADF. Clean 1 and 2. ZGJS826E GDSH130J ...
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Ricoh IS 2425 - page 111
103 INDEX A Add Staple indicator , 3 Add Toner indicator , 3 ADF belt is dirty , 101 Authenticati on failure , 5 C Changing the paper size , 77 Combine , 20 Copies appear dirty , 18 Copies are too light , 18 D Data In indicator does not light up , 52 Display is off , 5 Duplex , 20 E Edit , 20 Environments to avoid , 98 Error log , 49 Error Mail Not ...
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Ricoh IS 2425 - page 112
104 AE AE D008-6804 S Scanned image contains white spaces , 59 Scanned image is dirty , 59 Scanned image is dis torted , 59 Scanned image is out of position , 59 Scanned image is upside dow n , 59 Scanner Pr operties dialog box no t display ed , 60 Server-generated error e-mail , 41 Shadow appears on copies , 18 Stamp , 20 Stamp cartridge replaceme ...
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Ricoh IS 2425 - page 113
In accordance with IEC 60417, this machine uses the fol lowing symbols for the main power switch: a means POWER ON. c means STAND BY. Trademarks Microsoft ® , Windows ® and Windows NT ® are registered trademarks of Microsoft Corporation in the United States and/or other countries. TrueType is registered trademarks of App le Computer, Inc. PostSc ...
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Ricoh IS 2425 - page 114
Operating Instructions Troubleshooting Type for MP 2510/Aficio MP 2510/IS 2425 Type for MP 3010/Aficio MP 3010/IS 2430 AE AE D008-6804 ...
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