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RCA THG540 - page 1
User manual THG540 - V oice Over IP Cable Modem SA TELLITE TELECOM CABLE TERRESTRIAL ...
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RCA THG540 - page 2
Important Information i CAUTION Disconnect power before servicing. CAUTION This device is int ended for indoor operat ion only. Telephone jacks Line 1 a nd Line 2 mus t not be conn ected to outsi de wiring. CAUTION To ensure reliable operat ion and to prevent overheating, provide ade quate ventilation for this modem and kee p it away from heat sour ...
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RCA THG540 - page 3
Important Information ii Operatin g Informati on Operatin g Temperatu re: 0 ˚ - 40 ˚ C (32 ˚ - 104 ˚ F) Storage T empera ture: - 30 ˚ to 65 ˚ C If yo u purc hased th is p roduc t at a r etail o utle t, ple ase re ad the f ollo wing: Prod uct I nfo rma tion Keep your sa les receipt to obta in warrant y parts a nd service a nd for proof of p ur ...
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RCA THG540 - page 4
Table of Contents Illustrations contained in this docu ment are for representation only. iii Chapter 1: Connections and Setup ........................................................................................... 1 Intr oduc tion ................................................................................................................... ...
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RCA THG540 - page 5
Table of Contents iv Connec ting More Th an Two Com puters to the Cabl e Modem ........................................... 22 Teleph one or Fax Connectio n .......................................................................................... 23 Acti vatin g the Cab le Mo dem ..................................................................... ...
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RCA THG540 - page 6
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 1 Chap ter 1: C onn ection s an d Setu p Intr oduc tion Voice over IP Cabl e Modem Featu res z Provides two-line telephone service z Capable of re ceiving data at rate s of up to 38 Megabit s per second z Able to send an d receiv e data ov er the ...
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RCA THG540 - page 7
Chapter 1: Connections and Setup 2 Computer Requirements For the best possible perfor mance from your cable mode m, your personal comput er must meet the fo llowin g minim um system requi rements (note th at th e minim um requ irements may vary b y the c able com pany): IBM PC C OMPATIBLE MACINTOSH** CPU Pentium preferred PowerP C or higher System ...
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RCA THG540 - page 8
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 3 Cable Modem Overv iew Front P anel The following illustrat ion shows the front panel of the EMTA machine: The LEDs on the fr ont pan el are des cribed in the tabl e below (f rom left to right): THG540 Tel 2 Tel 1 Message Cable Activity Cable Li ...
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RCA THG540 - page 9
Chapter 1: Connections and Setup 4 THG540 Tel 2 Tel 1 Message Cable Activity Cable Link PC Link Internet Description OFF FLASH MTA DHCP FLASH OFF MTA SNMP/TFTP MTA initialization FLASH FLASH RSIP ON ON Both Lines On-Hook ON FLASH Tel1 Off-hook, Tel2 On-hook FLASH ON Tel1 On-hook, Tel2 Off-hook MTA Operation FLASH FLASH <CM Normal Operation> B ...
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RCA THG540 - page 10
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 5 Rear Panel 12VDC: 12V Power connector Reboot E MTA: Reboot this de vice Telephony (L INE1/LINE2): RJ-11 Phone set connector ETHERNET: Ethernet 10/100BaseT RJ-45 connector U S B : U S B C o n n e c t o r C A B L E : F - C o n n e c t o r ...
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RCA THG540 - page 11
Chapter 1: Connections and Setup 6 Wall M ount ing The num ber of th e screw: 2 p cs Direction for wa ll mounting : LED panel upwa rd. Dimension for the scre w: TBD There ar e 4 slots on the un derside of the EMT A that c an be us ed for wall mountin g. Note: When w all mounting th e unit, ensure that it is within reach of the power outlet. You wil ...
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RCA THG540 - page 12
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 7 Relati onshi p among the Devi ces This illustrat ion shows a cable company that offe rs Euro-DOCSIS compliant voice /data services. What the Modem Do es The voic e over IP c able modem is a residen tial voic e-enabled cable m odem that pr ovide ...
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RCA THG540 - page 13
Chapter 1: Connections and Setup 8 internet service work for you. Contact Your Lo cal Cable Co mpany You will need to contact your cable company to es tablish an int ernet acco unt before you can use your modem. You should have the followi ng info rmation (which you will fi nd on the st icker on the m odem) ready : The serial num ber The m ...
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RCA THG540 - page 14
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 9 Please verify the following with the cable company The cab le service to your h ome supports Euro -DOCSIS or DOCSIS compliant two-way modem access (note on frequencies for DOCSIS usage ). Your internet account has b e en set up. (The Me ...
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RCA THG540 - page 15
Chapter 1: Connections and Setup 10 Connecting the Cable Mode m to a Single C ompute r This section o f the manual explai ns how to con nect your ca ble mode m to the USB or Ethernet port on your co mputer a nd install the necessa ry software . Please refe r to Figure 1 to help you connect your ca ble modem for t he best possible conne ction. Attac ...
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RCA THG540 - page 16
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 11 Importa nt Connect ion Informat ion The cable mode m supports Ethernet and USB connections si multaneously. USB Connection to One Computer No te: O n ly u se th e pow er su ppl y pr ov id ed w i th th is u nit. Us in g other po wer s u pplies ...
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RCA THG540 - page 17
Chapter 1: Connections and Setup 12 1. Before you be gin, close all ope n applications a nd dialog boxes a s they may int erfere wit h your Voice o ver IP Cable M odem ins tallati on. 2. Inser t the CD into the CD -ROM drive of your compu ter. A m enu of o ptio ns appear s. 3. Clic k “In stall R CA Cab le Modem .” If the op tion s menu does no ...
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RCA THG540 - page 18
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 13 9. Connec t one end of the USB cab le incl uded with y our Voic e over IP Cabl e Modem to the USB port on your com puter. Con nect the o ther end of the USB c able to the USB port o n the Vo ice over IP Cable Modem . 10. If the modem is dete c ...
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RCA THG540 - page 19
Chapter 1: Connections and Setup 14 Note: If Windo ws 2000 does not recognize t he Voic e over IP Cable Mode m’s presence, you r BIOS settings may not perm it USB and/or Pl u g-a nd-Play devices. Ple ase co ntact your com p u t er’s customer service departm ent. 7. Choose th e “Search f or a suitabl e driver fo r my devic e (recomm ended)” ...
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RCA THG540 - page 20
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 15 9. The search should find t he driver for the “Tho mson USB CDC Device s”. To confir m that this is the c ase, cli ck “Nex t” to con tinue and proceed to step 1 1. Otherwi se, see s tep 10. Important: Do NOT contin u e if t he search f ...
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RCA THG540 - page 21
Chapter 1: Connections and Setup 16 install the driver. At this point your PC needs to copy Windows 2000 specific files. If thes e files are not located on your hard drive, you may need to insert your W indows 2000 installation media (i.e., Windows 2000 CD-ROM), but first remove th e Voice over IP Cable Modem CD-ROM. 12. After th e Win dows spec if ...
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RCA THG540 - page 22
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 17 Choose the “ Automatic s earch for a better driver (R ecomm ended)” option, and click “Next.” No te: I f Wi ndow s Me doe s n o t re co gn iz e th e Voi ce over IP Cable M odem’s presence, i.e., the “Add New Hardware W izard” did ...
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RCA THG540 - page 23
Chapter 1: Connections and Setup 18 sof tware a utom atic ally ( Recom mended )” op tion, and c lick “Next.” Note: If Windo ws XP does not recognize the Voice over IP Cable Modem ’s presence, i.e., t he “Welcome to the New Hardware W izard” did not a u to matically appear, yo ur BIOS settings may not perm it USB and/or Pl u g-a nd-Play ...
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RCA THG540 - page 24
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 19 9. The Voic e over IP Cable Modem install ation is now compl ete. To vali date a pr oper installation, perfor m the followin g instructions: A. Clic k on the “S tart” ico n in the l ower left- hand corn er of you r screen. B. Select “Set ...
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RCA THG540 - page 25
Chapter 1: Connections and Setup 20 Below ar e impo rtant poi nts to rem ember befo re you connec t the Vo ice over IP Cable Mod em: For Ethernet connections, go t o page 21. For telephone a nd fax connections, go t o page 23. ...
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RCA THG540 - page 26
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 21 Ethernet Connection to One Computer Make the co nnecti ons to the mo dem in the fo llowin g sequ ence: 1. Connec t one end of the co axial cable to the cab le conn ection in the w all, and the other en d to the CA BLE jac k on the cable m odem ...
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RCA THG540 - page 27
Chapter 1: Connections and Setup 22 Connecting More Than Two Computers t o the Cable Modem If yo u need to c onnec t more th an two c omput ers or if you need to connec t two c omputers , but USB is not available, you’ll nee d th e following a dditional e quipment : Crossover-wired, or “null,” ca tegory 5 E thernet cable for t he cable mo ...
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RCA THG540 - page 28
Chapter 1: Connections and Setup Illustrations contained in this docu ment are for representation only. 23 Telephone or Fa x Connection When prope rly connected, most telephony device s can be use d with the cable modem just a s with c onventi onal tel ephone s ervice. To make a no rmal tel ephone c all, pick up the han dset, w ait for a dial t one ...
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RCA THG540 - page 29
Chapter 1: Connections and Setup 24 Activati ng th e Cable Modem After you install the c able m odem and tu rn it o n for the fi rst tim e (and eac h tim e the m odem is reconn ected to the power), it goes through several s teps befo re it can b e used. Each of these steps i s represen ted by a differe nt pattern of flash ing ligh ts on the f ront ...
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RCA THG540 - page 30
Chapter 2: Additional Information Illustrations contained in this docu ment are for representation only. 25 Chapter 2: Ad ditional I nformation Frequen tly Asked Qu estions Q. Wha t if I d on’t subscri be to ca ble TV? A. If cable TV is ava ilable in your are a, data and voice service may be made ava ilable wit h or with out c able TV servi ce. C ...
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RCA THG540 - page 31
Chapter 2: Additional Information 26 General Troubleshootin g You can correct most problems you have with yo ur product by cons ulting the troubleshoot ing list that follows. I ca n’t a cce ss th e in ter net. z Check al l of the c onnecti ons to your cab le modem . z Your Ethernet card or USB port may not be working. Check eac h produc t’s doc ...
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RCA THG540 - page 32
Chapter 2: Additional Information Illustrations contained in this docu ment are for representation only. 27 z Verify that the cable mode m service is Euro -DOCSIS or DOCSIS compliant by calling your cable provider (DOCSIS will only work if th e used freque ncies are bet ween 93-861MHz). I don’t hea r a dial to ne when I use a telepho ne. z Telep ...
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RCA THG540 - page 33
Chapter 2: Additional Information 28 Se rv ice In fo rma tio n If you purchase d or lease d your cable modem dire ctly fro m your cable comp any, then warra nty service f or the cab le modem may be pro vided thro ugh your cable pro vider or its au thoriz ed represen tative. Fo r inform ation on 1) Ordering Service, 2) Obtaining Customer Support, or ...
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RCA THG540 - page 34
Chapter 2: Additional Information Illustrations contained in this docu ment are for representation only. 29 Gloss ary 10BaseT – Unshielded, twiste d pair cable with an RJ- 45 connec tor, used with Ethern et LAN (Loc al Area Network). “10” indicates speed (10 Mbps), “Base” refers to base band technology, and “ T” means twisted pa ir ca ...
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RCA THG540 - page 35
Chapter 2: Additional Information 30 NID - Network Interface D evice, th e interconnec tion be tween the i nternal hou se teleph one wiring and a c onventio nal telep hone ser vice p rovider’s equipm e nt. Th ese wiring c onnectio ns are normally housed in a sm all plastic box located on an outer wal l of th e house. It is the l egal demarcation ...
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RCA THG540 - page 36
© 2007 T homson Inc.- T rademark(s) ® Registered -Marca(s) Registada(s) Photos and features subject to change without notice . Illustration of product nish may vary from actual color. For e more information Thomson | 46, quai Alphonse Le Gallo | 92100 Boulogne-Billancourt | France T el. : 33 (0) 1 41 86 50 00 | Fax : 33 (0) 1 41 86 56 59 | w ...
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