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Zebra GX420d - page 1
User Guide Zebra ® GX420d™ / GX430d™ Desktop Thermal Printer ...
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Zebra GX420d - page 2
ii 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 ...
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iii 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C ©2010 ZIH Corp. G-Series,GX420d, GX43 0d, ZBI, ZBI 2.0, ZBI-Developer , ZebraDesigner , Uni-Ribbon, ZebraNet, EPL, EPL2, ZPL, ZPL II, OpenACCESS and all product names and numbers are Zebra trademarks , and Zebra, the Zebra head graphic , and ZebraNet are registered trademarks of ZIH C ...
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Zebra GX420d - page 4
iv 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 FCC Compliance St atement This device complies with Part 15 rules. Oper ation is subject to t he following two conditions: 1. This device may n ot cause harmful interferen ce, and 2. This device must accept any interference recei v ed, including interference th at may cause undesired op ...
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Zebra GX420d - page 5
8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C About This Document This section provides you with contact informat io n, document structure and orga nization, and additional refere nce documents. Content s Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi How This Do ...
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Zebra GX420d - page 6
About This Document Who Shoul d Use This Do cument vi 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Who Should Use This Document This User Guide is intended for use by any pe rson who needs to operat e or to troubleshoot problems with the printer. How This Document Is Organized The User Guide is set up as follows: Section Description ...
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Zebra GX420d - page 7
vii About This Document Contacts 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Contact s T echnical Support via the Inte rnet is avai lable 24 h ours per day , 365 days per year . Web Si te : www .zebra.com E-mail Back T echnical Library: • E-mail address: emb@zebra.com • Subject line: Emaillist Self Service Knowledge Base: www .z ...
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Zebra GX420d - page 8
About This Document Document Conventions viii 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Document Conventions The following conventions are used throughout this docume nt to convey cer tain information. Alternate Color (online only) Cross-refere nc es contain hot links to other sections in t his guide. If you are viewing this guide ...
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Zebra GX420d - page 9
8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Contents About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi How This Document Is Organi zed . . . . . . . ...
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Zebra GX420d - page 10
x 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Long T erm Printer In-activity or S torage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Thermal Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Modes of Printing . . . . . . . . ...
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Zebra GX420d - page 11
xi 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Normal Operation Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Printer Settings . . . . . . ...
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xii 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Notes • ___________ _________ _________ ___________ _________ _________ _________ ___________ _________ _________ ____________ _________ _________ ___________ ____ ___________ _________ _________ ____________ _________ _________ ___________ ____ ___________ _________ _________ ______ ...
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Zebra GX420d - page 13
8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 1 Introduction This section describes what you get in your sh ipping box and provid es an overview of printer features. This includes procedures that describe how to open and close the printer and report any problems. Content s GX Series Thermal Printers . . . . . . . . . . . . . . . . . . ...
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Zebra GX420d - page 14
Introduction GX Series Thermal Printers 2 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 GX Series Thermal Printers The Zebra ® GX models are the Best in Class™ deskto p thermal print er with the widest range of features. The GX420d ™ printer provides dir ect thermal printing at spee ds up to 6 ips (inches per second) at a 203 dpi ...
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Zebra GX420d - page 15
3 Introd uction GX Series Thermal Printers 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C • Asian Languag e support with printer configuration options for the la rge Simplified and T raditional Chinese, Japanese , or Korean character sets. •Z e b r a ® ZBI™ 2 (Zebra BASIC Interpreter) pr og ramming languag e. ZBI allows yo u to ...
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Zebra GX420d - page 16
Introduction What’s in the Box? 4 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 What’ s in the Box? Save the carton and all packing materials in case you need to ship or store the printer later . After unpacking, make sure you have a ll part s. Follow the proce dures for inspecting the printer to familiariz e yourself with prin te ...
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Zebra GX420d - page 17
5 Introd uction What’s in the Box? 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Y o ur Printer Opening the p rinter T o access the media comp artment, you must open the printer . Pull the release la tches towards you and lift the cover . Check the media comp artment for loose or damaged components. Interface Connectors Feed Button ...
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Zebra GX420d - page 18
Introduction What’s in the Box? 6 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Printer Features Sensor Peel Bar Platen Roller Dispenser Option Black-Line Sensor Gap Sensor Roll Holder and Media Guides Head-Up Sensor (inside) Pinch Roller Dispenser Door (open ) Printhead ...
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Zebra GX420d - page 19
7 Introd uction What’s in the Box? 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Moveable Blackline Sensor (Option) Media Cutter (Option) ...
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Zebra GX420d - page 20
Introduction What’s in the Box? 8 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Wireless Printer Display and Controls (Wi-Fi and Bluetooth Options) ...
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Zebra GX420d - page 21
9 Introd uction What’s in the Box? 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Operator Controls Power Switch Press up to turn ON or down to turn OFF the printer . Feed Button • T ap the Feed button once to forc e the printer to feed one blank label. • Press the Feed button to take the printer out of a “pause” condition. T ...
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Zebra GX420d - page 22
Introduction What’s in the Box? 10 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 S t atus Light Located on the top case next to the feed bu tton, the status light functions as a printer operational indicator (see S tatus Light Descriptions on page 86 ). Wireless Printer Displa y and Controls (Wi-Fi and Bluetooth Options) Feed Button ...
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Zebra GX420d - page 23
11 Introd uction What’s in the Box? 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Closing the printer 1. Lower the top cover . 2. Press down until the cover snaps closed. ...
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Zebra GX420d - page 24
Introduction What’s in the Box? 12 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Notes • ___________ _________ _________ ___________ _________ _________ _________ ___________ _________ _________ ____________ _________ _________ ___________ ____ ___________ _________ _________ ____________ _________ _________ ___________ ____ _____ ...
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Zebra GX420d - page 25
8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 2 Getting Started This section describes how to set up your prin ter for the first time and use t he most common operating procedures for loading media. Content s Attaching Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Zebra GX420d - page 26
Getting St arted Attaching Power 14 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Att aching Power 1. Make sure the printer’ s power switch is in the of f position (down). 2. Insert the AC power cord into the power supply . 3. Plug the other end of the cord into an appr opri ate AC electrica l outlet. Note: The active power light wi ...
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Zebra GX420d - page 27
15 Getting Started Loading Roll Media 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Loading Roll Media When you load me dia, you must pl ace the roll onto the media hangers. Y ou must use the correct medi a for the type of printing you require. Prep aring Media Whether your roll media is inside or outside wound , you load it in to the ...
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Zebra GX420d - page 28
Getting St arted Loading Roll Medi a 16 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Placing the Roll in the Media Comp artment 1. Open the printer . Remember that you need to pull t he release latch leve rs toward the front of the printer . 2. Open the media rol l holders. Pull the media gu ide s open with your fre e hand and place ...
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Zebra GX420d - page 29
17 Getting Started Loading Roll Media 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 3. If your printer includes the mo veable blackline sensor option, ve rify that the se nsor is aligned in th e center defa ult position. This is the standard operatin g positi on for media sensing. When t he sensor is moved from t he default l abel web ...
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Zebra GX420d - page 30
Getting St arted Loading Roll Medi a 18 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 4. Pull the media so that it extends out of the front of the pri nte r . V erify the roll turns freely . The roll must not sit in the bottom of the media compartmen t. V erify that the media’ s printing surface is facing up. 5. Push the media under ...
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Zebra GX420d - page 31
19 Getting Started Printing a T est (Printer Configuration) Label 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Printing a T est (Printer Configuration) Label Before you connect the printer to your computer , make sure that the print er is in proper working order . Y ou can do this by printi ng a configuration status label . 1. Make s ...
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Zebra GX420d - page 32
Getting St arted Pre-install Windows® Printer Drivers 20 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Pre-inst all Windows ® Printer Drivers Zebra is changing the way you install and use your printer with your W indows based PC systems. W e recommend that at minimum, the Ze braDesigner™ W indows ® driver be pre- installed to tak ...
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Zebra GX420d - page 33
21 Getting Started Pre-install Windows® Printer Drivers 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Serial Port and Windows ® operating systems The W indows operating sy stem default settings for the serial port communication closely match the printer ’ s defaults settin gs with on e exce ption; the data Flow Contr ol settings. ...
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Zebra GX420d - page 34
Getting St arted Connecting your Printer to a Computer 22 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Connecting your Printer to a Computer The Zebra ® G-Series™ printers supp ort a variety of interface options a nd configurations. These include: Universal Ser ial Bus (USB) interface, RS23 2 Serial, Parallel (IEEE 1284.4) and 10/ ...
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Zebra GX420d - page 35
23 Getting Started Connecting your Printer to a Computer 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C USB Interface Requirement s Universal Seri al Bus (versio n 2.0 compliant) pro v ides a fast interf ace that is compatible with your existing PC hardware. USB’ s “plug and play” design makes installat ion easy . Multiple printe ...
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Zebra GX420d - page 36
Getting St arted Connecting your Printer to a Computer 24 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Serial Communications The printer automatically detects and switches the serial port to match common serial port cabling and signal connection co nfigurations for DTE and DCE communications. The required cable must have a nine-pi n ...
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Zebra GX420d - page 37
25 Getting Started Connecting your Printer to a Computer 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C EPL Y Command Use the serial port setup ( Y ) command t o change the communic ations set tings on the printer . 1. W ith the host computer se t at the same co mmunications settings as the printer , send the Y command to chan ge the p ...
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Zebra GX420d - page 38
Getting St arted Connecting your Printer to a Computer 26 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Parallel Port The required cable must have a 25 pin “D” type (DB-25P) male co nnector on one and a Centronics o n the end (IEEE 1284 A-B pa ralle l interface spec ification). Early models of G- Series printers originally supp or ...
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Zebra GX420d - page 39
27 Getting Started Connecting your Printer to a Computer 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Ethernet The printer requ ires UTP RJ45 Ethe rnet cable rated CA T -5 or better . For more information on co nfiguring your pr inter to run on a co mpatible Ethernet base d network, see the ZebraNet® 10/100 Internal Print Server man ...
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Zebra GX420d - page 40
Getting St arted After Y our Printer is Connected 28 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Af ter Y our Printer is Connected Now that you have basic communicati on to your printer , you may want to test printer communications and then install ot her printer related applications, dri vers or utilities. T esting Communications b ...
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Zebra GX420d - page 41
29 Getting Started After Y our Printer is Connected 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C T est Print with a Copied ZPL Command File for Non-W indows Operating Systems: 1. Create a text fil e with the fo ll owing ASCII three characters: ~WC 2. Save the file as: TEST .ZPL (an arbitrary file name and extension name). 3. Copy the ...
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Zebra GX420d - page 42
Getting St arted After Y our Printer is Connected 30 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Notes • ___________ _________ _________ ___________ _________ _________ _________ ___________ _________ _________ ____________ _________ _________ ___________ ____ ___________ _________ _________ ____________ _________ _________ ______ ...
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Zebra GX420d - page 43
8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 3 Print Operations This section provides medi a an d print handl ing, font and langu age support, an d the setup of less common printe r configurations. Content s Determining Printer Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Locali ...
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Zebra GX420d - page 44
Print Operations Determining Printer Configuration 32 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Determining Printer Configuration The G-Series™ printer uses a ZP L printer configuration status label to re port the printer ’ s configuration status fo r both EPL and ZPL oper ations.The ZPL style label provides a more intuitive a ...
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Zebra GX420d - page 45
33 Print Operatio ns Modes of Printing 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Modes of Printing Y ou can operate this printer in many di fferent modes and media configurations: • Direct thermal printing (which uses heat sensitive media to print). • Sta ndard T ear-Of f mode allows you to tear of f each label (or batch print ...
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Zebra GX420d - page 46
Print Operations Print Media T ype s 34 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 T able 1 • T ypes of Media Roll and Fanfold Media Media T ype How It Looks Description Non-Continuous Roll Media Roll media is wound on a core that can be 0.5 to 1.5 in. (12.7 to 38.1 mm) in diameter . Labels have adhesive ba cking that sticks them ...
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Zebra GX420d - page 47
35 Print Operatio ns Replacing Supplies 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Determining The rmal Media T ypes Thermal transfer media requires ribbon for printing while dir ect thermal medi a does not. T o determine if ribbon must be used with a pa rticular medi a, perform a media scra tch test. T o perform a media scratch te ...
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Zebra GX420d - page 48
Print Operations Adjusting the Print Quali ty 36 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Adjusting the Print Quality Print quality is influenced by th e heat (density) setting of the printhead, the prin t speed, and the media in use. Experiment with these settings to find the optimal mix for your applica tion. Print quality can ...
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Zebra GX420d - page 49
37 Print Operatio ns Media Sensing 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Media Sensing The G-Series™ printer has automatic media sens ing capability . The printer is designed to continuously check and adjust me dia length sensing for minor va riations. Once the printer is printing or fee ding media, th e printer continually ...
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Zebra GX420d - page 50
Print Operations Printing on Fa n-Fold Medi a 38 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Printing on Fan-Fold Media Printing on fan-fold medi a requires you to adjust the media guide’ s stop position. 1. Open the top cover . 2. Adjust the media guide stop position with the green thumb wheel. Use a piece of the fan- fold media ...
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Zebra GX420d - page 51
39 Print Operatio ns Printing on Fan-F old Media 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 3. Insert the media through the sl ot at the rear of the printer . 4. Run the media between the media guide and roll holders. 5. Close the top cover . After printing or feeding several labels: If the media does not track down the center (mov ...
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Zebra GX420d - page 52
Print Operations Printing with Externally Mo unted Roll Media 40 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Printing with Externa lly Mounted Roll Media The G-Series printer accommodates externally mount ed roll media similar to the printer ’ s support of fan-fold media. The printe r requires the media roll and stand combinati on ...
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Zebra GX420d - page 53
41 Print Operatio ns Fonts and Y our Printer 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Font s and Y our Printer The G-Series™ printer supp orts your language and font requir ements with a variety of internal fonts, on-board font scaling, interna tional font sets a nd character code page support, Unicode support, and font downlo ...
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Zebra GX420d - page 54
Print Operations Fonts and Y our Printer 42 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Localizing the Printe r with Code Pages The G-Series™ printer supports tw o sets of language, region an d charact er sets for perman ent fonts loaded into the printer for each printer programming langu age, ZPL and EPL. The printer supports loc ...
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Zebra GX420d - page 55
43 Print Operatio ns S tand Alone Printing 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C S t and Alone Printing Y our printer can be configured to work without bein g attached to a computer . The printer has the ability to automatically run a single label form. One or more down loaded label forms can be accessed and run with a termina ...
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Zebra GX420d - page 56
Print Operations Sending Files to the Printer 44 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Sending Files to the Printer Graphics, fonts and program ming files can be se nt to the pr inter from th e Microsoft Windows operating systems by using the Zebra Setup Utilities (and dr iver), ZebraNet ™ Bridge or Zebra ® ZDownloader fo u ...
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Zebra GX420d - page 57
8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 4 Printer Options This section covers the common printer options and accessories with brief descriptions and how to get you started usin g or configuring your p rinter option or a ccessory . Content s Label Dispenser Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Zebra GX420d - page 58
Printer Options Label Dispenser Option 46 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Label Dispenser Option The factory installed label dispenser option allows you to print a label with backing (liner/web) being removed from the label as it prints, ready for applic ati on. When printing multiple labels, removi ng the dispen sed (pe ...
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Zebra GX420d - page 59
47 Printer Options Label Dispenser Option 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 2. Lift the liner over the top of the printer and open the dispenser door . 3. Insert the label liner b etween the dispenser door and t he printer body . ...
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Zebra GX420d - page 60
Printer Options Label Dispenser Option 48 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 4. Close the dispenser door . 5. Press the Feed button to advance the media. 6. During the print job, the print er will peel of f the backing and present a single label. T ake the label from the printer to allo w the print er to print the next labe ...
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Zebra GX420d - page 61
49 Printer Options Moveable Blackline Sensor Opti on 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Moveable Blackline Sensor Option The factory installed moveable b lackline sensor option allows the printer to use media wi th black marks or notches (holes) on the back side of the media (or me dia liner) that are not located in the cen ...
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Zebra GX420d - page 62
Printer Options Moveable Blackline Sensor Option 50 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Adjusting the Moveable Sensor for Black Marks or Notches The blackline sensor looks for non-reflective surfaces such as black marks, black lines, notches or hole s in the media which do not ref lect the sensor ’ s beam back to the senso ...
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Zebra GX420d - page 63
51 Printer Options Moveable Blackline Sensor Opti on 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 2. Slide the moveable sensor from the cente r defa ult position to align with the black marks. The arrow on the moveable sens or shou ld line up with t he right edge of the blac k mark. This is true for marks or notches located on either ...
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Zebra GX420d - page 64
Printer Options Moveable Blackline Sensor Option 52 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Adjusting the Moveable Sens or for Web (Gap) Sensing The moveable se nsor supports the web/g ap positions use d by the legacy Zebra ® desktop printer models and for som e non standard medi a configurations. The G-Series™ printer ’ s ...
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Zebra GX420d - page 65
53 Printer Options Cutter Option 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Cutter Option The printer supports a factory installed media cut ter option for full width cutting of label liner , tag or receipt media. These cut ter options are al l supported in a single cutter housing design. The type of cutter op tion installed in you ...
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Zebra GX420d - page 66
Printer Options Cutter Option 54 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Loading Media with the Cutter Option 1. Open the printer . Remember that you need to pull t he release latch leve rs toward the front of the printer . 2. Open the media rol l holders. Pull the media gu ide s open with your fre e hand and place the media rol ...
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Zebra GX420d - page 67
55 Printer Options Cutter Option 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 3. If your printer includes the mo veable blackline sensor option, ve rify that the se nsor is aligned in the slightly right of c enter defa ult posi tion. This is the standard operating position for medi a sensing. When the sens or is moved from the defaul ...
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Zebra GX420d - page 68
Printer Options Cutter Option 56 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 4. Thread the media through the cutter ’ s inside slot so that it extends ou t of the front of the printer . V erify the roll turns freely . The ro ll must not sit in the bottom of the media compartment. V erify that media’ s printing surface is facing ...
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Zebra GX420d - page 69
57 Printer Options ZebraNet® 10/100 In ternal (Wired) Print Server Opti on 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C ZebraNet ® 10/100 Internal (Wired) Print Server Option The ZebraNet ® 10/100 Internal Print Se rver (PS) is an optional fa ctory installed device that connects the network an d your ZebraLink TM -enabled prin ter ...
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Zebra GX420d - page 70
Printer Options ZebraNet® 10/100 Internal (Wi red) Print Server Option 58 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Printer Network Configuration S t atus Label G-Series™ printers with the ZebraNet ® 10/100 Internal Print Server option on-board print an additional printer configuration status label for info rmation needed to e ...
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Zebra GX420d - page 71
59 Printer Options ZebraNet® Internal Wireless Print Server Opti on 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C ZebraNet ® Internal Wireless Print Server Option The ZebraNet ® Internal W ireless Print Server (PS) is an optional factory i nstalled device that connects to W i-Fi network access poin t on your network and your ZebraL ...
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Zebra GX420d - page 72
Printer Options ZebraNet® Internal Wire less Print Server Option 60 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Printer Network Configuration S t atus Label G-Series™ printers with the ZebraNet ® Internal W ireless Print Serv er option on-board print an additional printer confi guration status label for information needed to est ...
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Zebra GX420d - page 73
61 Printer Options Bluetooth Option 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Bluetooth Option Bluetooth is an optional fac tory installed (inter nal wireless) device that can connect to other Bluetooth enabled devices and computers. The B luetooth radio inside G-series pr inters complies with Bluetooth Specification 2.0 an d supp ...
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Zebra GX420d - page 74
Printer Options Bluetoot h Option 62 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Prep aring the Windows PC f or Bluetooth communication. • Install a Bluetooth dongle or verify th at the exis ting Bluetooth is enabled. Note that some systems with on-boa r d Bluetooth shar e the Bluetooth radio with W i-Fi. W i-Fi maybe disabled, wh ...
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Zebra GX420d - page 75
63 Printer Options Bluetooth Option 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 5. From the new ‘B luetooth Prin ter Port’ window , select your printer from the Bluetooth devices in the list. Thi s may take severa l minutes. Click on the ‘Connec t’ button. 6. The ‘Install Printer Software ’ window will open. Select ‘ZD ...
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Zebra GX420d - page 76
Printer Options RTC and Full Flash Memory Option 64 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 RTC and Full Flash Memory Option Printers with the factory inst alled R TC (Real T ime Clock ) and Full Flash Memory option allow you to create high ly customizable printer applications , improve printer productiv ity and flexibility , an ...
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Zebra GX420d - page 77
65 Printer Options Asian Fonts - Printer Accessory 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Asian Font s - Printer Accessory Asian font sets are downlo aded into the printer by the user or integrat or . Y our G-Series printer must have the R TC and Full Flas h Printer Memory option inst alled to support the lar ge Asian font file ...
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Zebra GX420d - page 78
Printer Options Zebra® KDU — Printer Accessory 66 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Zebra ® KDU — Printer Accessory The Zebra KDU (keyboard display unit) i s a small terminal unit that in terfaces wi th the printer for accessing EPL label form s st ored in the printer . The KDU is strictly a te rminal and does not ha ...
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Zebra GX420d - page 79
67 Printer Options KDU Plus™ — Printer Accessory 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C KDU Plus™ — Printer Accessory The KDU Plus is a terminal device with memory for storing files and ma intaining one or more remote printers. The KDU Plus has a larger lapto p style keyboa rd than the Zebra’ s orig inal KDU design. T ...
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Zebra GX420d - page 80
Printer Options ZBI 2.0™ — Zebra Basic Interpreter 68 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 ZBI 2.0™ — Zebra Basic Interpreter Customize and enhance your printer with ZBI 2.0 optional programming language, ZBI 2.0 allows Zebra printers to run applications, prompt users through LCD menu commands & take input from sc ...
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Zebra GX420d - page 81
8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 5 Control Panel Operation This section desc ribes the operati on, navigatio n an d paramete rs displayed by printers e quipped with the LCD control panel option. Content s LCD Display Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Zebra GX420d - page 82
Introduction LCD Display Overview 70 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 LCD Display Overview The LCD display for G-Series pr inters with the W i-Fi (W ireless ) or Bluetooth option s provide user feedback for printe r operations, some basi c controls for printer functionality , printer display controls, and wirele ss connec ...
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Zebra GX420d - page 83
71 Introd uction Normal Operation Display 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Normal Operation Display When the printer is On and Ready , the LCD disp lay will resemble one of the e xamples shown in the figure below . Display Settings The display has a back light f eature which allows viewing the display in dark environments ...
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Zebra GX420d - page 84
Introduction Printer Settings 72 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Printer Settings The user selecta ble and prog rammable Print er settings are sh own in the tab le below . Printer Settings COMM. (user selectable COM port settings) Setting Default V alue Optional V alues BAUD 9600 300 600 1200 9600 14400 19200 28800 32400 ...
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Zebra GX420d - page 85
73 Introd uction 802.1 1 WLAN Settings 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 802.1 1 WLAN Settings The programmable 802.11 WLAN sett ings are shown in the t able below . Bluetooth Settings The programmable Bluetooth set tin gs are shown in the tabl e below . 802.1 1 WLAN Settings (display only) Setting Default V alue Optional ...
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Zebra GX420d - page 86
Introduction Bluetoot h Settings 74 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Notes • _ _________ ___________ _________ _________ ____________ _________ ______ ___________ _________ _________ ____________ _________ _________ ___________ ____ ___________ _________ _________ ____________ _________ _________ ___________ ____ ______ ...
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Zebra GX420d - page 87
8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 6 Maintenance This section provides routine cleaning and maintenance procedures. Content s Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . ...
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Zebra GX420d - page 88
Maintenance Cleaning 76 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Cleaning When you clea n the printe r , us e one of the followi ng supplies that best suits your needs: Y ou can obtain cleaning supplies at www .zipzebra.com . The cleaning process takes just a couple of minutes using the steps outlined be low . Cleaning Supplies O ...
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Zebra GX420d - page 89
77 Maintenance Cleaning 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Cleaning the P rinthead Always use a new cleaning pen on the printhead (an old pen carries contami nants from its previous uses that may damage the printhead). When you load new media, you can also clean the printhead. 1. Rub the cleaning pen across t he dark area o ...
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Zebra GX420d - page 90
Maintenance Cleaning 78 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Media Path Considerations Use a cleaning swab to re move debris, dust or cr ust that has bui lt-up on the holders, guides and media path surfaces. 1. Use the alcohol in the c leaning swab to so ak the debris to break up the adhesive . 2. W ipe the ridges to remove a ...
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Zebra GX420d - page 91
79 Maintenance Cleaning 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Sensor Cleaning Dust can accumulate on the media sensors. 1. Gently brush away dust; if ne cessary , use a dry swab to brus h away dust. If adhesives or other contaminates remain, use a n alco hol mo istened swab to break it up. 2. Use a dry swab to remove any resid ...
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Zebra GX420d - page 92
Maintenance Cleaning 80 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Platen Cleaning and Replacement The standard platen (dri ve roller) normally does no t require cleaning. Paper an d liner dust can accumulate without effec ting print operations. Co ntaminates on the platen roller can damage the printhead or cause th e media to slip ...
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Zebra GX420d - page 93
81 Maintenance Cleaning 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 6. Make sure the bearings are on the shaft of the pl aten. 7. Align the platen with the gear to the left and lower it into the printer ’ s bottom frame. 8. Rotate the tabs back a nd snap them into place. Allow the printer to dry for one minute before closing the d ...
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Zebra GX420d - page 94
Maintenance Replacing the Printh ead 82 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Replacing the Printhead If you need to re place the printhe ad, read the procedure and re view the remova l and installation steps before a ctu ally replacing the print head. Before following the step s in this procedure, open the prin ter by pulling ...
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Zebra GX420d - page 95
83 Maintenance Replacing the Printhead 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 2. Pull the printhead forward and pull it free of the top case if necessary . 3. Unplug both bundles of prin thea d wires from their connectors. 1. Align the pr inthead to plug the left an d right connectors into the wire bundles. ...
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Zebra GX420d - page 96
Maintenance Replacing the Printh ead 84 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 2. Slide the pr inthead in to the left side and jog it in to the right side catch. Clean the print head as described under C leaning the Printhead on p age 77 . 3. Reload media. Pl ug in the pow er cord, turn on the printer and print a stat us report ...
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Zebra GX420d - page 97
8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C 7 Troubleshooting This section provides in formation about printer error reportin g that you might need for printer troublesho oting. Assorted di agnostic test s are included . Content s S tatus Light Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Zebra GX420d - page 98
T roubleshooting S tatus Light Descriptions 86 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 S t atus Light Descriptions What the St atus Light is T elling Y ou LED St atus and Color Printer St atus For a Resolution, Refer to Number: Off Off 1 Solid Green On 2 Solid A mber Stopped 3 Flashing Green Normal Operat ion 4 Flashing Red Stop ...
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Zebra GX420d - page 99
87 T roubleshoot ing S tatus Light Error Resolutions 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C S t atus Light Error Resolutions The following Sta tus Error Light Resolution numbers correspond to the S tatus Light Description table on the previous page. Each erro r number may have one or mo re resolution t o correct that error list ...
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Zebra GX420d - page 100
T roubleshooting S tatus Light Error Resolutions 88 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 6. The printer is p aused. • Press the Feed button to resume printing. 7. The printhead is over temperature. • Printing will stop until th e printhead cools to an acceptable printing temperature. When it does, the printer will auto ma ...
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Zebra GX420d - page 101
89 T roubleshoot ing Print Quality Problems 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Print Quality Problems No print on the label. • The media may not be direct t hermal media. See the test proce dure Determining Thermal Media T ypes on page 35 . • Is the media loaded correctly? Follow the inst ructions for Loading Roll Media ...
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Zebra GX420d - page 102
T roubleshooting Print Quality Problems 90 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 There are long tracks of missing print (blank vertical lines) on several labels. • The printhead is dirty . Clean the printhead. • The printhead elements are damaged. The printing does not s t art at the top of the label or misprinting of one ...
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Zebra GX420d - page 103
91 T roubleshoot ing Print Quality Problems 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C A EPL label format was sent to, bu t not recognized by , the printer . • Is the printer in pause mode? If so, press the Feed button. • If the printer has label dispensing enabled, th e printer may be waiting for the label to be removed. The l ...
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Zebra GX420d - page 104
T roubleshooting Manual Calibration 92 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Manual Calibration Manual calibration is recommende d whe never you are using pre-pr inted media or if the printer will not correctly auto ca librate. 1. Make sure media is loaded. 2. T urn on the printer power . 3. Press and hold the Feed button unti ...
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Zebra GX420d - page 105
93 T roubleshoot ing T roubleshooting T ests 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C T roubleshooting T est s Printing a Configuration Label T o prin t out a listin g of the print er ’ s cu rrent co nfiguration, refer to th e one-flash sequence in Feed Button Modes on page 96 in this section. See Appendix: ZPL Configuration on ...
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Zebra GX420d - page 106
T roubleshooting Resetting the Factory Default V alues 94 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Resetting the Factory Default V alues Sometimes, resetting the printer to the factory default s may solv e some problems. Re fer to the four-flash sequence in Feed Button Modes on page 96 in this section. Communications Diagnostics ...
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Zebra GX420d - page 107
95 T roubleshoot ing Communications Diagnostics 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C The following examp le of a communi cations DUMP mode pr inted out. The print out displays hexadecimal d ata 00h-FFh (0-255 decimal) with a unique character fo r each he xadecimal value displayed above the hexadeci mal data. The blank line s ...
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Zebra GX420d - page 108
T roubleshooting Feed Button Modes 96 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Feed Button Modes Power Off Modes W ith the printer power off, pr ess and hold the Feed button w h ile you turn on the powe r . Flash Sequence Action Amber - Red Flashing Firmware Download Mode - The printer starts rapidly flas hing red to denote entr ...
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Zebra GX420d - page 109
97 T roubleshoot ing Feed Button Modes 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Power On Modes W ith the printer power on and top cove r closed , press and hold the Feed button for several seconds. The green status LED will flash a number of times in sequence. The explana tion at the right (Action) shows what happens when you rel ...
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Zebra GX420d - page 110
T roubleshooting Feed Button Modes 98 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Notes • ___________ _________ _________ ___________ _________ _________ _________ ___________ _________ _________ ____________ _________ _________ ___________ ____ ___________ _________ _________ ____________ _________ _________ ___________ ____ ____ ...
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Zebra GX420d - page 111
8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C A Appendix: Interface Wiring This section provides printer int erface connection information. Content s Universal Serial Bus (USB) Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . ...
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Zebra GX420d - page 112
Universal Serial Bus (USB) Interface 100 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Universal Serial Bus (USB) Interface The figure below displays the cable wiri ng re quired to use the printer’ s USB interface. The printer requ ires cable or ca ble packagi ng that bears th e “Certifi ed USB™” mark to guarantee USB 2.0 comp ...
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Zebra GX420d - page 113
101 Parallel Interface 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Parallel Interface The printer ’ s parallel interface uses the IEEE 12 84-A to 1284-B parallel interfac e cables. the host connector has a DB-25 pin male connector . The printer connector is a Centroni cs style connector . Early model G-Series printers had DB -25 p ...
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Zebra GX420d - page 114
Ethernet Interface 102 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Ethernet Interface This interface requires a UTP R J45 Ethernet cable rated CA T - 5 or better . The table below provides the cable’ s pino ut assignments. Signal Pin Pin Signal T x + 11T x + T x - 22T x - R x + 33R x + — 44— — 55— R x - 66R x - — 77— ? ...
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Zebra GX420d - page 115
103 Serial Port Interface 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Serial Port Interface The maximum current available through the serial and/or paralle l port is not to exceed a total of 0.75 Amps. When XON/XOFF handshaking is selected, data fl ow is controlled by the ASCII control codes DC1 (XON) and DC3 (XOFF). The DTR control ...
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Zebra GX420d - page 116
Serial Port In terface 104 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Connecting the Printer to a DTE Device Connecting the Printer to a DCE Device DB-25S Connector to DTE Device (PC) DB-9P Connector to Printer DB-9P Connector to Printer DB-9S Connector to DTE Device (PC) DB-9P Connector to Printer DB-9P Connector to Printer DB-25S ...
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Zebra GX420d - page 117
8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C B Appendix: Dimensions This section provides external pri nter dimensions. Content s External GX Printer Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Label Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Zebra GX420d - page 118
External GX Printer Dimensions 106 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 External GX Printer Dimensions 7.13 6.1 1 2.84 8.53 8.00 8.53 0.53 4.05 1 1.24 All dimensions are in inches 6.1 1 1.52 ...
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Zebra GX420d - page 119
107 External GX Printer Dimensions 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C Label Dispenser Cutter 7.13 6.1 1 2.96 9.03 10.50 3.01 6.1 1 7.13 10.02 ...
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Zebra GX420d - page 120
External GX Printer Dimensions 108 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Wireless Printer Wireless Printer with Label Dispenser Wireless Printer with Cutter 7.13 6.1 1 2.84 8.53 7.13 6.1 1 2.96 9.03 10.50 10.02 7.13 6.1 1 2.84 ...
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Zebra GX420d - page 121
8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C C Appendix: ZPL Configuration This section provides a basic overview of managing printer configuration, the Configuring Status Printout, and Pr inter Memory Printouts. Content s Managing the ZPL Printer Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 ...
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Zebra GX420d - page 122
Managing the ZPL Prin ter Configuration 110 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Managing the ZPL Printer Configuration The ZPL printer is designed to al low you to change printer settings dynamically for fast first label out printing. Printer parameters that are pe rsistent, will be reta in ed for following formats to use. T ...
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Zebra GX420d - page 123
111 ZPL Configuration S tatus to Command Cross-reference 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C ZPL Configuration S t atus to Command Cross-reference The Printer Configuration Label, shown below , provides a listing of a majority of t he configurations settings that can be se t by ZPL command. Figure 2 • Configuration Label P ...
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Zebra GX420d - page 124
ZPL Configuration S tatus to Command Cross-reference 112 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 T able 2 • ZPL Commands and Configurat ion Receipt Callout Cross-Reference From this point in the Co nfigurati on Receipt li sting, the prin tout has sens or settings and values are displayed t o troubles hoot sensor and media oper ...
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Zebra GX420d - page 125
113 ZPL Configuration S tatus to Command Cross-reference 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C The configuration settings listed here resume after the T AKE LABEL sensor value. The se listings contain printer feature s seldom changed from default or provide status information (e.g. Firmware V ersion). T able 3 • ZPL Commands ...
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Zebra GX420d - page 126
Printer Memory Management and Related S tatus Reports 114 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Printer Memory Management and Related St atus Report s T o help you manage pr inter resources, the prin ter supports a variety format commands to manage memory , transfer objects (between memo ry areas, import and ex po rt), objec t ...
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Zebra GX420d - page 127
115 Printer Memory Management and Related S tatus Reports 8/4/10 GX420d™ / GX430d™ User Guide 98061 1-001 Rev . C T able 4 • Object Management and St atus Report Commands Command Name Description ^WD Print Directory Label Prints a list of objects and resident bar codes and fonts in all addressable memory locations ~WC Print Configuration Labe ...
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Zebra GX420d - page 128
Printer Memory Management and Related S tatus Reports 116 98061 1-001 Rev . C GX420d™ / GX430d™ User Guide 8/4/10 Notes • ___________ _________ _________ ___________ _________ _________ _________ ___________ _________ _________ ____________ _________ _________ ___________ ____ ___________ _________ _________ ____________ _________ _________ _ ...
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