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555-233 -002 Issue 1 April 20 00 DEFINITY ® Enterpri se Co mmunic ation s Server Relea se 8.2 Overview 233002_1 .book Page i Monday, Febru ary 21 , 2000 8: 28 AM ...
Copyrigh t 2000, Lucent T echnologies All Rights Reserved Printed in U .S. A. Notice Ev ery effor t wa s made to ensure th at the info rm ation in this book w as co mplete an d accur ate at the time of printi ng. How e v er , info rmation is sub ject to chan ge. Y our Responsibi lity for Y our System’ s Security T oll fr aud is the unau thori ...
Lucent T echnolo gies attes ts that th is regist ered equip ment is capab le of pro vidin g users acce ss to i nte rsta te pr ovider s of ope ra tor se r v ices thro ugh t he us e of a cces s cod es. Modific ation of this equi pment b y cal l agg regators t o b loc k acces s dialin g codes is a violati on of the T eleph one Oper ator Con sumers Ac ...
The t elephone compan y ma y m ake changes in its fac ilities , equip ment, ope rations or procedu res that c ould affec t the o peration of the equ ipmen t. If this happens , the tel ephone compan y will pro vide adv ance notice in order for y ou to mak e necess ary modificatio ns to maintai n uninterrupted s erv ice. If troub le is ex perienced w ...
How to get help If y ou nee d additio nal help , the follo wing services are av ailabl e. Y ou m ay need to p urchase an e xtend ed service ag reement to use som e of these services. C ontact y our Lucent represen tativ e for mor e information. DEFINI TY Helpline +1 800 225 7585 (for he lp with fea ture adm inistr ation and system applicat ions) Lu ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents vi Conten ts Contents vi About This Book xvii ■ What Is the Pur pose of T his B ook? xvii ■ W ho Shou ld Read This Bo ok? xvii ■ What Is in Th is Book ? xvii ■ Conventi ons Used in This Book xviii ■ Trade mark s and Ser vic e Mar ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents vii TC P/IP Netwo rks 10 ATM Netwo rks 10 Typical Connecti ons 11 ■ Internat ion al Capa bil it ies 13 Public Ne twork Cal l Priori ty 13 Worl d Clas s Tone D etect ion 13 Worl d Clas s Tone Gener atio n 13 Admini strable Loss Pl an 13 ? ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents viii Messag in g 36 T elecomm uting 38 3 — Attendant (Operator) Features 41 ■ Attendan t (Operator ) 41 Attendan t Console 41 ■ DEFINITY PC Cons ole 41 ■ Attendan t Featur es 42 Call Hand ling 42 Making Calls 44 Accessi ng th e Att ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents ix Multime dia C all Ear ly Ans wer o n Vector s and Statio ns 52 Multime dia C all Hand ling 53 Multime dia Cal l Redi rection to MM E ndpoint 55 Multim edia D ata Conf erenci ng (T.1 20) via ES M 55 Multime dia Hol d, Confe rence, Tran s ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents x ■ Property Manageme nt Syste m Interfac e 62 ■ Property Manageme nt Syste m (PMS) Digit to I nsert/Delete 63 ■ Single -Digit Di aling and Mixe d Station Numb er in g 63 ■ Auto-Sel ection of DID Numbe rs 63 ■ Station Hunt Bef or ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xi Automa tic Cir cuit As suranc e 69 DCS Autom atic Circ uit As surance 70 Busy Ver ification of Termi nals and Trunks 70 Facili ty Busy In dication 70 Facility Test Cal ls 70 P acket Erro r History 70 Varia ble Len gth Ping 71 ■ I nfor ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xii Tie Trunks 76 Auxiliar y Trunk s 77 I P Trunk s 77 I SDN Trunks 78 ATM Tr unk s 81 Personal Central Office L ine (PCOL) 81 Tandem 82 Digital Multip lexe d Inter face 83 Miscell aneous T runks 83 Digital Inte rface s 83 Answer D etecti ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xiii Custom er- Prov i ded Eq uip men t Alarm 89 7 — Call Center Features 91 ■ Automati c Call Dist ribution (ACD) 93 Agent Cal l Hand ling 95 Intraflo w and In terflow 96 Abandon ed Call Search 97 Call Vectoring 97 D ialed Nu mber Ide ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xiv 8 — Private Networking Features 107 ■ Private N etwork Acc ess 107 ■ Node Numbe r Routing 107 ■ ATM-P or t N etwork C onnec tivity (A TM-PNC) 107 ■ ATM-C ircuit Em ulatio n Servi ce (AT M-C ES) 108 ■ ATM Wide A rea Network ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xv 9 — Adjunct Systems 117 ■ Voice Mes sagi ng and Res pon se 11 7 DEFINITY AUDIX 117 I NTU ITY AUDIX 119 I NTU ITY Lodging 12 0 I NTU ITY Conv ersa nt 120 I NTU ITY Call Ac count ing Sys tem 121 Central ized Voi ce Mail via Mode C ode ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Contents xvi 233002_1 .book Page xvi M onday , Februar y 21, 2 000 8:28 AM ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 About This Book xvii What Is th e Purpose o f This Boo k? About This Book What Is the Purpose of This Book? This bo ok pro vides ge neral i nformation abou t the com ponents a nd capabi lities o f the DEFINITY ® Enterprise Communic ations Server ( ...
About This Book xviii Conven tions Used in Th is Book DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Con v entions Used in This Book The follo wing con ven tions are used i n this bo ok: ■ The wo rd “syste m ” is a g enera l term for the DEFINI TY Ent erpr ise Comm un icatio ns Server . ? ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 About This Book xix How Can I Order Other Books? How Can I Order Other Books? Call: Lu cent T echnolog ies Pub licati ons Center US V oice +1 888 582 3688 US F ax +1 800 566 9568 Canada V oice +317 322 6 619 Europe, Middle Ea st, Africa V oice +317 ...
About This Book xx How Can I Make Co mments A bout This Book? DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 How Can I Make Comments About This Book? Lucent T echno logies wel come s y our feedb ac k. Pl ease fill out th e read er com ment card at the bac k of this boo k and retu rn it. Y our c ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 1 1 —System Over view DEFINITY En terpr ise Com municati ons Server (ECS) organiz es and r outes v oice , data, image and video tran smissi ons. I t can con nect to priv at e and pub lic t elephone netwo rks, Ethernet LANs , A ...
System Ov erv ie w 2 Hardware DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Hardware Though the primary component s are the s ame, your DEFINITY ECS can v ary widely in size and appe aranc e, dep ending o n you r capa city requ irements . It ma y be as small as a single wall -mounted cabin et, ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 3 Hardware wheth er the sy stem is be ing du plica ted for enh anced reliab ility . Each carrier can resid e in the PP N cabin et or an EPN cabi net. One sw itch no de can ac commod ate up to 1 5 Expans ion P or t Networks . Fibe ...
System Ov erv ie w 4 Hardware DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 2. Compac t Modular Cabin et Single-Carrier Cabinets The S ing le-C arr i er Ca binet (SC C) is a com pact , flo or- m oun ted modu lar u nit for busi ne sses tha t wi ll at some point req uire m ore c apaci ty ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 5 Hardware Figure 3. T y pical Single -Carrier Cabinet and cabinet stack Multi-Carrier Cabinets The Multi-Carrier Cabinet (MCC) is a large un it design ed for high -capacit y comm u nic ati on s sy s tem s an d large b u si nes s ...
System Ov erv ie w 6 Hardware DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 4. T ypical Multi-Carrier Cabinet 233002_1 .book Page 6 Monda y, Februa ry 21, 2 000 8:28 AM ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 7 Hardware Figure 5. Standard Co nfigurations 1 Basi c Sys tem A Processor Port Network 2 Direct ly Co nne cted S yst em B Expansio n Port Netwo rk 3 Directly Con nected Sys tem with Two EPNs C Center Sta ge Switch 4 CSS-Conne ct ...
System Ov erv ie w 8 Reliabi lity and Recove rability DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Reliability and Recoverability The syst em is de signed to recov er from a po wer outa ge or ot her failure instantl y , regardles s of the s ource of th e failure . Each p or t network in clude ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 9 DEFINITY ECS Network Connections are re sto red a nd s tab le , th e logi c s witc h i s m an ua ll y reset and the EPN i s re co nne cte d to the links fro m the s w itch. The re are b oth comman d and man ual r esets . Th e r ...
System Ov erv ie w 10 DEFINITY ECS Network Connections DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 TCP/IP Networ ks DEFINITY EC S can also c onnect to Ethernet Local Are a Networks (LANs ) and the Internet. ■ The o ptiona l DEFINIT Y LAN G ate wa y feature lets th e DEFIN ITY sy stem e xch ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 11 DEFINITY ECS Network Connections ■ A TM C i rcu it Em ul ati on S e r vi ce (A TM-C ES) le ts a DEF INI TY ECS emulat e an ISDN-PRI t runk on an A TM facility . A TM-CES maximiz es port network capac ities b y consol idating ...
System Ov erv ie w 12 DEFINITY ECS Network Connections DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Fig ure 6. T ypica l DE FINIT Y EC S Co nne ctio ns 1 Wireless System 8 Dig ital F acili tie s 2 Multime dia Call Center 9 Analog Facilitie s 3 Business Telephon e 10 Data Terminals 4 Telephone ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ov erv ie w 13 Internation al Capa bilities NOTE: Actual e quipmen t ma y appea r different t han the eq uipment s hown. International Capabilities DEFINITY EC S prov ides fea tures that allow fo r differenc es in tel ecommun ication standa ...
System Ov erv ie w 14 Power DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Pow e r DEFINITY ECS c an acce pt a v ariety of A C or DC po w er . The system ca n oper ate wi thout requiring a powe r tran sformer in almo st an y part of the world. During a po wer ou tage , indivi dual cab inets (Si ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 15 Telephone s 2 —T elephone F eatures T elephon es DEFIN ITY ECS telephones fall into three b asic families —Analog, Digital Communica tions Protocol (D CP), a nd BRI. Th ese terms describe ho w ea ch type o f telephon e c ...
Telepho ne Feat ures 16 Telephone s DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 6400-Series T elephones The 2-wi re, DCP 6400 digi tal teleph ones a re similar to the 8400 and 94 00 telepho nes, and feature ne w stylin g and a pu llout instruction c ard. The 64 00 teleph ones als o includ e ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 17 Teleconf erencing Pr oducts Wi rel ess Handsets f or X -Stati on Mobility X-Stati on Mobility allows remote u sers to acce ss s witc h features . It allo ws wire less telepho nes remote d ov er a trunk interfac e to be contr ...
Telepho ne Feat ures 18 Teleconf erencing Pr oducts DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 SoundSt ation EX The SoundSt ation EX inc ludes al l the featu res and fu nctions of the Soun dStation. It accomm odates l arger conf erence s by includ ing tw o palm-s ize ex ternal microph ones ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 19 Telephone Featu res T ele pho ne F eatur es Handling In coming Calls A utomatic Hold Allo w Attenda nts and m ulti-fun ction tel ephone us ers to alt ernate easily b etwee n two or more ca lls. F or e xampl e, with a utoma t ...
Telepho ne Feat ures 20 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 T runk-to-T runk T ransfer Allow s the atte ndant or te lephone u ser to con nect an i ncoming trun k call to an outgoing trunk ca ll. This feature is pa r ticularly use ful whe n a ca ller outs ide t he ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 21 Telephone Featu res Conference The Conference button allo ws m ultiappea rance te lephone u sers to make up to six -party confere nce call s witho ut attendan t assis tance. This feat ure also a llo ws singl e-line telepho n ...
Telepho ne Feat ures 22 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 pairs of te lepho nes such as a secre tary and an e x ecut ive . Th e secreta ry might press t he butto n to sign al to th e e x ecutiv e that a call ne eds ans wering or someo ne has arriv ed fo r an app ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 23 Telephone Featu res ■ Call F orw arding Off Ne t — Allo ws calls forw arded off net to be trac k ed for b usy or no-ans w er condi tions . The system brings the c all bac k for fu r ther call-co v erage process ing if sp ...
Telepho ne Feat ures 24 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Cons ult Allow s a co v ering user , after ans wering a call rec eiv ed throug h Call Co v erage , to ca ll the called p ar ty for private consult ation. Consult ca n be u sed to let a cov er ing use r as ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 25 Telephone Featu res Figure 8 . T ypical DEFINITY EC S Call Cove rage Options A External Cal l: Active , Busy, Don’t An swer 1 Secr eta ry B Internal Cal ls: Cover All 2 Clerk C Internal Cal l: Active , Busy, Don’t An swe ...
Telepho ne Feat ures 26 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Nigh t Service There a re fiv e Night Service fe atures: ■ Hunt Gr oup Ni ght Service al lo ws a n attend ant or a spli t supe r visor to ass ign a h unt gr oup or split to N ight Se r vice mode . All c ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 27 Telephone Featu res Bridge d Call Appea ran ce — Mul ti- Appearance T el ephone Allo ws call s ma de to or from a primary teleph one use r’s e xtens io n n umber to be h and led from more than one telep hone. A bridged c ...
Telepho ne Feat ures 28 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Pick up Along wi th Directed Call Pic k up , allo ws y ou to a ns wer call s for o ther teleph ones withi n your specified call pic kup g roup . Direc ted Call Pic kup all ows you to pi ck up an y ca ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 29 Telephone Featu res Circula r Sta tio n Hun ting This ne w h unt gr oup type is an al ter nativ e to th e "ddc" or "hot- seat" alg orithm in a hu nt gr oup . DEFINITY EC S k eeps tr ack of the l ast e xte ...
Telepho ne Feat ures 30 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 enhanced numbe r lists . With privileged l ists, users can a ccess ot herwise-res tricted number s (e .g., Station s witho ut long-di stance acc ess can be progr ammed to acces s specifie d long-di stance ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 31 Telephone Featu res Recorded T elephone Dictation Access Allo ws telephone users , including Remote Acces s and incoming tie trun k users, to acce ss dictati on equipm ent. The d ictation equipmen t is acc essed b y dia ling ...
Telepho ne Feat ures 32 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Manual O r igi nating Line Service Connec ts singl e-line tele phone us ers to the attendant a utomatic ally w hen the us er lifts the hands et. The atte ndant n umber is stored in an Ab bre viated Dia li ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 33 Telephone Featu res ICLID on Analog T r unk In th e US and Japa n, the use r’s terminal di spla ys ca lling party information. N ame an d calli ng num ber are available f rom the U S cent ral offic es; only the ca lli ng n ...
Telepho ne Feat ures 34 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Inter com — Dial Allow s mul ti-appear ance telephone users to easily cal l othe rs within an adminis tered grou p . The call ing user l ifts the h andse t, presses the Dial I ntercom b ut ton, and d ia ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 35 Telephone Featu res Code Calling Access Allo ws atten dants , users , and tie trunk user s to page with coded chime s ignals . This featur e is helpful for users who are often a wa y f rom their t elephones or at a lo cation ...
Telepho ne Feat ures 36 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Ringing — Abbreviated and Delayed Allows y ou to man ually or automat ically a ssign on e of four ring types t o each c all appear ance on a telepho ne. Wh ate ve r treatm ent y ou assig n to a cal l ap ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 37 Telephone Featu res messa ge light. It is often used with telephone s that hav e no Messag e W aiti ng Lights . A udib le Me ssage W a iting ma y n ot be av ailab le in countries t hat restrict the char acteristic s of dial ...
Telepho ne Feat ures 38 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 V oice Messaging Systems The Lucen t T echnologi es v oice m essagin g solutio ns inclu de: ■ DEFINITY A UDIX ■ INTUITY A UDIX V oice Re sponse solutions incl ude: ■ CONVERSANT V oice In for mation ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Telepho ne Feat ures 39 Telephone Featu res or of f-site (with DEF INITY Exte nder). P ersonal Station Ac cess can also be use d to pre v ent un authorize d calls f rom y our phone when y ou are aw ay from y our des k. Y ou wou ld d is as socia te ...
Telepho ne Feat ures 40 Telephone Featu res DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .book Page 40 Mond ay, Feb ruary 21, 2000 8:28 AM ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant (Operator) F eatures 41 Attendant (O perator) 3 —Atte ndant (Operator ) F eatur es Attendant (Operator) A person at a cons ole who pro vides persona lized service for inc oming call ers and v oice-services us ers b y performing s w itch ...
Attendant (Operator) F eatures 42 Attendant F eatures DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 1997. If a Spanis h-speaking At tendan t tak es ov er for a F rench -speakin g attendan t, for ex ampl e, a si ngle pre ss of a b utto n co n v er ts all lab els , error me ssage s and onl ine h ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant (Operator) F eatures 43 Attendant F eatures Backup Alerting Notifi es bac kup Atte ndants tha t the primary Attendan t cann ot pick up a call . It pro vides both a udibl e and visual a lerting to bac kup statio ns when the atten dant queu ...
Attendant (Operator) F eatures 44 Attendant F eatures DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Serial Calli ng Enabl es an Atten dant to tr ansfe r trunk calls tha t return to the same Atten dant after t he called p ar ty hangs up . The retu rned call can then tran sfer to another st atio ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant (Operator) F eatures 45 Attendant F eatures Accessi ng the Attend ant Recall Allo ws users to recal l the Atte ndant when the y are on a tw o-par ty call o r on a n Attendan t Confe rence call held on the c onsole. Single-line users p res ...
Attendant (Operator) F eatures 46 Attendant F eatures DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 A udib le alerting sounds l ike a n amb ulance siren . Visual ale r ting consis ts of flash ing of the crisis-alert b utton lamp and d ispla y of the calle r name and e xte nsion . When crisis a ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant (Operator) F eatures 47 Attendant F eatures Attendant Di rect T runk Group Selection Allo ws the At tendant di rect acce ss to an idle outg oing trunk b y pres sing the button assig ned to the trunk group . This featur e elimin ates the n ...
Attendant (Operator) F eatures 48 Attendant F eatures DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Inter -PBX Attendant Calls Allow s Attendants for mul tiple br anches to be conc entrated at a main loca tion. Inco ming trunk calls to the br anch, as w ell as Att endant-seeki ng v oice -termi ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 49 Data Mo dules 4 —Computer - Related Calling Fe a t u r e s Data Modules Data mo dul es co nne ct DEFI NIT Y ECS with other communi cat ions e qui pmen t, ch angi ng proto col, connec tions , and t imin ...
Comp uter -Rel ate d C alli ng F eat ures 50 Modem Po oling DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 9. DEFINITY ECS Modem Poo ling 1 DEFINITY ECS 7 Integrated Pooled M odem 2 Asynch ronous Te rminal 8 Data Li ne Port 3 Digit al Port 9 Analog Por t 4 Analo g Trunk 10 7400A 5 Modem ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 51 Alphanum eric Dia ling Alphanumeric Dialing Allo ws you to place data calls b y entering an alpha numeric nam e rather tha n a long string of numbe rs. Data Call Setup Enab le s the setti ng up of da ta ...
Comp uter -Rel ate d C alli ng F eat ures 52 Data Restriction DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Data Restriction Protects a nalog data calls fr om bei ng distur bed b y an y of the system ’s ov err iding or ringing fe atures . It is admin istered at the sy stem le vel to se lecte ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 53 Multime dia Cal ling NOTE: The “ destinati on v oice end point” mi ght be an outgoi ng v oice trunk i f the destin ation v oice station is forw arded or c ov ered off -premises . Multime dia Call Han ...
Comp uter -Rel ate d C alli ng F eat ures 54 Multime dia Cal ling DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 10. DEFINITY ECS M ultimedia Call Hand ling 1 One n umber acc ess 5 Call redirection 2 Multim ed ia ca ll com pl ex 6 Mul t imed ia co nfer enc ing 3 Multimed ia to voi ce co ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 55 Multime dia Cal ling Multimedia Call Redir ection to MM Endpoint A dual p or t mult imedia s tation ma y be a de stina tion of ca ll redirec tion fe atures su ch as call c ov erag e, f orwardin g, and st ...
Comp uter -Rel ate d C alli ng F eat ures 56 Mul tim edi a A ppl ica tio ns Ser ver In te rf ace DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Multimedia Applications Server Interface The Multim edia Appl ications Ser ve r Interface pro vide s a link betw een the DEF INITY ECS and one o r more ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 57 IP Solution s NOTE: T o maximiz e v oice qua lity usin g IP Sol utions , yo u must conside r both y our hardw are and network con figurati ons. F or ex ample, w ith IP Softp hones , yo u can send th e au ...
Comp uter -Rel ate d C alli ng F eat ures 58 IP Solution s DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 configure d as DEFI NITY -specific tie trunks , generic ti e trunks, o r direct-in ward -dial (DID) "pub lic" trunks . In add ition, the H.323 trunks sup por t ISDN feature s such ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Comp uter -Rel ate d C alli ng F eat ures 59 Integrated Workst ation Appl ications Integrated W orkstation A pplications Pa ssageW ay When y ou us e the P assageW a y adjunct appl ication, you can use y our W indow s PC deskto p to acc ess the DEFI ...
Comp uter -Rel ate d C alli ng F eat ures 60 Integrated Workst ation Appl ications DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .book Page 60 Mond ay, Feb ruary 21, 2000 8:28 AM ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Hospital ity Feature s 61 Overv iew 5 —Hospitality F eatur es Overview The followi ng feat ures are de signed fo r use in t he hospit ality ind ustry . Othe r features listed else where m ay be of us e in this industry , how ev er . The Attend an ...
Hospital ity Feature s 62 Hospita lity Serv ices DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Hospitality Services A system with Hospi tality en able d and Hos pitality P aram eter Reducti on disab led pro vides all sys tem capab ilities a nd supports all typ es of cus tomers . A system with ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Hospital ity Feature s 63 Property Ma nagemen t System (P MS) Digit to Insert/De lete Property Management System (PMS) Digit to Insert/Delete Man y custo mer confi gurat ions base th e room tel ephone e xtension on the room n umber by adding a n e ...
Hospital ity Feature s 64 Station H unt Before C overage DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .book Page 64 Mond ay, Feb ruary 21, 2000 8:28 AM ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 65 Scheduli ng 6 —System Management Fe atur es Scheduling DEFIN ITY ECS’s function al sched uling al lows yo u to spe cify the time a command will be e x ecuted or to specif y that it should b e e x ecuted on a perio ...
System Ma nagement Features 66 Security DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 The risks of unauthoriz ed acce ss can b e minim ized by c ombining the use of Remot e Network Acces s with the followi ng: ■ An unpub lis hed remote access numbe r ■ Deac tiv ate unass igned bar rier cod ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 67 Security Calli ng /C onn ecte d Pa rt y N u mbe r (C PN ) Restric tion Per Line CPN Restriction Users m ay blo ck th e Calli ng P ar ty Numbe r when origin ating calls. F or ISDN calls, the CPN Presen tation Ind icato ...
System Ma nagement Features 68 DEFINITY Network Administration (DNA) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 CAMA - E911 T runk Gr oup This form admi nisters th e Centr alized A utomatic Message Ac counting (CAMA) trunks and pro vides Cal ler’s Eme rgency Ser vice I dentifica tion (CES ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 69 DEFINITY Site Adm inistrati on (DSA) regularl y , and view a history of DNA activity . DNA all ows for cut-thru t o sw itches a nd v oice mail sys tems, but it also offers the Gr aphically E nhanced D EFINITY I nterfa ...
System Ma nagement Features 70 Troublesh oot ing DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 DCS A utomatic Cir cuit Assur ance Allow s a user or Att endant at one nod e to acti vate or deacti va te A utomatic Circuit Assuran ce refe rral c alls fo r the e ntire DCS network. T his tr anspar ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 71 Info rmation a nd Repo rts Va r i a b l e L e n g t h P i n g Prov ides an e nhancem ent to the p ing com mand includ ed in R7 .1. This e nhancem ent speci fies a lon ger pac k et to be se nt by ping and show s if a r ...
System Ma nagement Features 72 Info rmation a nd Repo rts DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Char ge Inf ormation Provid es two wa ys to know th e appro ximate charge for calls made on outgoing trunks: ■ Advice of Charg e — F or ISDN trunks Advice of Charge (A OC ) collects ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 73 Info rmation a nd Repo rts Call De tai l Rec ordin g (CD R) Reco rds detail ed call i nformation o n incomi ng and ou tgoing ca lls for the purpose of c all accounting and sends thi s call information to a Call Detail ...
System Ma nagement Features 74 Announcem en t s DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 ■ A utoma tic Route Se lection P attern Measureme nts ■ T runk Group Detail ed Measu rement s ■ Bloc kage Stu dy report ■ P or t Network and L ink Usage ■ Emergenc y and Jou r nal reports co ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 75 Administ ration With out Hardwa re Administration Without Hardwar e Allo ws y ou to ad minister teleph ones that are not yet phy sicall y present on the system. This fe ature w orks the sam e as adm inistr ation wi th ...
System Ma nagement Features 76 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 T runk Gr oup Cir cuits T runks pro vide the comm unica tions lin ks betwe en DEFINITY ECS and ot her s witch es, includin g Central Offic e s witch es and oth er premis es s witches . T runks that ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 77 Trunk Mana gem ent A uxiliary T runks A uxili ar y trunks connect de vices in auxi liary cabinets with the D EFINITY ECS . Some of the f eatures th at are supp or ted with t his type of trunk are record ed announ ceme ...
System Ma nagement Features 78 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 ISDN T r unks Giv es y ou a ccess to a vari ety of pub lic and priv ate ne twork services an d facilit ies . The ISDN stand ard cons ists of la yers 1 , 2, and 3 o f the Ope n System Interconne ct ( ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 79 Trunk Mana gem ent Figure 1 1. DEFINITY ECS an d ISDN 1 DEFINITY ECS 6 Private ISDN 2 DEFINITY ECS 7 Public ISDN 3 DEFINITY ECS 8 Public an d Private Ne tworks 4 Basic Rat e Interface Tel ephone 9 Central Off ic e Swi ...
System Ma nagement Features 80 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Full ETSI Functionality The full s et of ETSI pu blic -netwo rk and private -netwo rk ISDN feat ures is offic ially supported. This inc ludes Lo ok-Ahead I nterflo w , Look-Ahead Routing, and Usage ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 81 Trunk Mana gem ent neces sar y to put se v er al ISDN- PRI narro wband channels into one wideba nd channe l to accom modate the nee ds of these a pplicati ons. This fe ature supports both European and North American s ...
System Ma nagement Features 82 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 T andem In an Elec tronic T andem Netw ork, DEFINITY ECS provid es a v ariety of f eatures on a netwo rk-wide basis . Here are a few e xample s: ■ Unifo rm Dial Plan (UD P) — A uniqu e four- or ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 83 Trunk Mana gem ent Digital Multiplexe d Interfac e Supports two s ignaling tec hniques: bit-o r iented signaling a nd message-orie nted signali ng for direc t connec tion to ho st compu ters. Digit al Multip le x ed I ...
System Ma nagement Features 84 Trunk Mana gem ent DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 T1 Interfaces When plan ning y our netw orking req uirements , one of the o ptions y ou s hould co nsider is multip le xing o ve r Digita l Services 1 (DS1) fa cilities . Used to co nnect swi tches ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 85 Automatic Routing Featur es A utomatic T ransmissi on Measur ement Syst em Measu res v oice an d data trunk facilit ies for sa tisfactory tran smissi on perf or mance . The measu rement repo r t contain s data on trun ...
System Ma nagement Features 86 Automatic Routing Featur es DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 assign l ong-dista nce carrier-code s and DEF INITY ECS transla tes them. The system inserts codes a s nee ded t o g uar ante e a uto ma tic -ca rrier s ele cti on. AR S ca n ro ute c all s ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 87 Automatic Routing Featur es F acili ty Restri ction Le vels and T rav eling Clas s Marks Allows ce r tain c all s t o spe cif ic user s, whi le denyi ng t he same call s to ot her u ser s. For e xamp le, c er tain use ...
System Ma nagement Features 88 Alarm Assi gnmen ts DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Subnet T runking Modifies the n umb er y ou di al so an AAR or AR S ca ll can route o v e r differe nt trunk g roups that ma y terminate in s witc hes with d ifferent di al plans . Subnet T r unkin ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 System Ma nagement Features 89 Alarm Assi gnmen ts Customer -Provi ded Equipment Alarm Prov ide s y ou w ith an ind ic ati on th at a sy st em alarm has oc cu rred and tha t the DEFINITY ECS has attempted to conta ct a service organi zation. A d ev ...
System Ma nagement Features 90 Alarm Assi gnmen ts DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .book Page 90 Mond ay, Feb ruary 21, 2000 8:28 AM ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 91 7 —Call Center F eatures DEFIN ITY Call Center appli cations are desig ned to efficientl y conne ct each cal ler with the representa tiv e best sui ted to s er ve that cal ler . Th e DEFIN ITY ECS begi ns the p rocess b ...
Call Cent er Fe atu res 92 DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 12 . A DEFINITY Call Center 1 Your Of fice Build ing 8 Centre Vu Su per vis or 2 DEFINITY ECS 9 CallVisor Adju nct Switch Appl ica tio ns In te rfa ce 3 Remote Agents Using DEFINITY Extender 10 INTUITY Conv ers ant ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 93 Automatic Call Distribution (ACD) A utomatic Call Distribution (A CD) A CD is the ba sic b uildin g b loc k for Call Center appli cations . A CD offers y ou a method for distrib uting incomin g calls efficient ly and eq u ...
Call Cent er Fe atu res 94 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Figure 13. A Basic Example of Automatic Ca ll Distribution 1 DEFINITY ECS 5 Group C : Genera l Infor mation 2 Inco mi ng Lin es 6 Queues 3 Group A: Business Travel 7 Ca ll Cove rage to Gr ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 95 Automatic Call Distribution (ACD) Agent Ca ll Handling Allo ws yo u to ad minister functions that A CD age nts use wh en han dling incom ing call s. Y ou define sp ecific agent ca pabilities an d can plan capaci ties base ...
Call Cent er Fe atu res 96 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 to de v elop more precise staffing f orecastin g models or use it with sche dule-adhe rence pack ages to ensure tha t agent s are perfo rming sched uled act ivities a t the sch eduled tim ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 97 Automatic Call Distribution (ACD) Enhance d information fo rward ing allo ws Cal l Center rela ted information to be pas sed tra nsparentl y ov er so me pu blic networks an d non-QS IG or QSIG private netw orks using code ...
Call Cent er Fe atu res 98 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 When answeri ng a call , the answer i ng ag ent will see t h e inf or ma tio n (s uc h as t he n ame) associa ted with the VDN on their dis pla y and c an respond to the ca ll with knowle ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 99 Automatic Call Distribution (ACD) Call Prompting Allo ws the sy ste m to c ol lec t i nfo rmation from the call ing pa rty and di rec t th e c all s vi a C al l V ectorin g. The cal ler is v erbal ly prompted by th e syst ...
Call Cent er Fe atu res 100 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 This refin ed skill definiti on capabi lity all ows you to organiz e cal l handlin g based o n custome r , pro duct, and language , for e xam ple. Add/Remo ve S kills Allow s an ag ent u ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 101 Automatic Call Distribution (ACD) This fea ture offers c all mana gement contro l and reporting at a lo w cost for C all Centers of up to 20 00 agents . The BC MS c ollects and pr ocesse s DEFI NI TY ECS’ s ACD call da ...
Call Cent er Fe atu res 102 Automatic Call Distribution (ACD) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Dual Links to CMS Provid es an add itional TC P/IP link to a separa te CMS fo r full, dup licated CM S data collecti on functio nal ity an d High a v ailab ili ty CMS co nfi gur ation . ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 103 Call Charge Informa tion Reserv e Agent Time in Queue Activ ation This fe ature acti vat es a re serve agen t if a ski ll’s e xpec ted w ait time (EWT) e xceed s a pre-d etermined thresh old or if th e call’s time in ...
Call Cent er Fe atu res 104 ASAI (Adjunct Switch Applica tion Interfa ce) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 ■ P er iodic Puls e Met ering — F or non -ISDN trunks P er iodic Pulse Meterin g accu mula tes pul se s tr ansmi tted fro m the pub lic netw ork at periodic i ntervals d ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Cent er Fe atu res 105 CTI (Comp uter Teleph ony Integ ration) Fle xib le Billi ng is a v ailab le in th e U .S . for use w ith A T&T MultiQue st® 900 V ar i -A-Bill TM Service. Fl ex ible billing requires a CallVisor Adjun ct-Switc h App ...
Call Cent er Fe atu res 106 ATM DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 AT M A TM T runking Provi des Call c ent ers w ith an alt er nat ive to T 1/E1 fac ili t ies f or var iou s pr ivate netwo rki ng configur ation s A TM W AN PNC Enabl es y ou to me rge togeth er separ ate, ge ogr aph ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 107 Pri vate N etw ork A cces s 8 —Pri vate Netw orking F eatur es Priv ate Network Access Allo ws cal ls to othe r system s in a priv ate ne twork. The se calls do not u se the pub lic netw ork. The y are route d ov ...
Private Ne tworking Fea tures 108 ATM-Circuit Emulation Serv ice (ATM-CES) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 A TM- Circuit Emulation Service (A TM -CES) A TM-CES (Circuit-Em ulation Ser vice) lets the DEFINITY ECS em ulate an ISDN-PRI tr unk on an A TM fac ili ty . Thes e vir tu al ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 109 Uniform Dial Plan (UDP) Figure 14. DEFINITY ECS as Part of a DCS Unif orm Dial Plan (UDP) A unique four- or fiv e-digit n umber as signed t o each st ation o n the netw ork. Uniform numb ering giv es each sta tion ...
Private Ne tworking Fea tures 110 Uniform Dial Plan (UDP) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Attendant F eat ures Tha t W ork Ove r the Networ k ■ Attendan t Control of T r unk Group Acce ss ■ Attendan t Direct T runk Group Selec tion ■ Phone Di splays ■ DCS Busy V erificati ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 111 QSI G DCS Over IS DN-PRI D-channel Enhance s DCS by al low ing acce ss to the publ ic netwo rk for DCS c onnectio ns betw een DCS s wi tch nodes . With this featu re (also kno wn as DCS+), DCS fea tures are n o lon ...
Private Ne tworking Fea tures 112 QSI G DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Manufactur er -Specif ic Inf ormat ion (MSI) QSIG han dles non -standardi zed information that i s specific to a particular PBX or network. This information is k nown as Manuf acturer Spe cific Information (M ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 113 QSI G ■ If QSIG Call F orwardi ng with Bus y/Do n’t Ans w er is acti vat ed and a s tation is idle but the ca ll is not ans were d, a call is div er ted afte r a specif ied num ber of rings. These f eatures are ...
Private Ne tworking Fea tures 114 QSI G DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 QSIG Centraliz ed Attendant Ser vice (CAS) Provid es y ou w ith th e c apa bi lity t o h a v e all you r Atte nd ants i n o ne loc ati on , s erving us ers in mul tiple loc ations . QSIG CAS d oes not u tiliz ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Private Ne tworking Fea tures 115 QSI G Call Coverage and CAS When a t runk has b oth CAS and V ALU Call Co v erag e activ ated, the co ve rage dis pla y information is p rovid ed on calls that co ver fro m a bran ch PBX to the main PBX. P ath repl ...
Private Ne tworking Fea tures 116 QSI G DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 233002_1 .book Page 11 6 Mon day, Fe bruary 21 , 2000 8:28 AM ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Adjunct System s 117 Voice Mess agi ng and Response 9 —Adjun ct Systems V oice Messaging an d Response DEFINITY A UDIX While m an y v oice me ssaging system s require s eparate equip ment and connecti ons, t he DEFINITY A UDIX System ea sily inst ...
Adjunct System s 118 Voice Mess agi ng and Response DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 ■ System Broa dc ast allow s y ou to se nd broa dcast me ssages as regula r vo ice messages , or as messa ges that reci pients he ar as the y log in ■ AUDIX Directory , allo ws yo u to lo ok u ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Adjunct System s 119 Voice Mess agi ng and Response I NTUITY A UDIX I NTUITY Messaging So lutions essentia lly offers the sam e user feat ures as the D EFINITY A UDIX System, plus the follo wing feature s: ■ Fax Me ssaging allow s y ou to h andle ...
Adjunct System s 120 Voice Mess agi ng and Response DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Mode Code Interface DEFINITY ECS supports an analog Mode C ode interf ace for co mmuni catio ns with I NTU ITY A UDIX and ot her v oice mail systems using th e same i nterface. This inte rface emp ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Adjunct System s 121 Voice Mess agi ng and Response ha ve access to sophis ticated p hone-bas ed services. Adv anced telephon e featu res pro vide in telligen t call-tr ansfer ca pabili ties and allow y ou to use t he system i n yo ur e xist ing te ...
Adjunct System s 122 Call Cen ter (See C all Cente r Featur es) DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Call Center (See Call Center Featur es) PassageW ay Lucent T echnol ogies P assageW ay produc ts bring the teleph one and th e personal computer to gether into an in teg ra ted v o ice ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Adjunct System s 123 Call Cen ter (See C all Cente r Featur es) Figure 1 5. PassageW ay Direct Conne ct Configurations 1 2- or 4-wire DCP Port 5 Personal Computer 2 Auxilia ry Power 6 2-wire DCP Port 3 DCP T elephone 7 8411 D CP Telep hone w/ Pas s ...
Adjunct System s 124 Wire les s DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Wirele ss The DEFINITY Wireless Bus iness Syst em relies on the DEFINIT Y ECS system to manage m obility . It uses P ersonal Wirel ess T elecomm unicat ions tec hnolog y , which is a leading protocol i n the United S ...
DEFINITY Ente rprise C ommunicatio ns Server Re lease 8.2 Over view 555- 233-002 Issue 1 Apri l 20 00 Index 125 IN Index Numeric s 6200-seri es analo g telep hones , 16 6400 telephones , 15 8400 telephones , 15 8410B telep hones , 16 9400 telephones , 15 9403 telephones , 15 9410B telep hones , 15 9410D t elep hones , 15 9434 telephones , 15 A ac c ...
Index 126 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 Bulletin Board , 72 , 117 C ca bi n e t s , 3 Call Center ag ent s , 95 routing , 91 Call Detail R ec ord ing , 56 Call Mana g ement BCMS , 100 CentreV u , 101 c aller ID , 33 Calls restric tion , 67 c alls a cco u n t i n g , 121 bl o ck i ...
Index 127 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 d ual p ort multimed ia station , 55 E E1 , 83 emerg enc y c alls , 31 , 45 , 68 enhanc ed p rivat e switc hed c ommuni c a- t i o n s s e r v i c e ( EPSC S) , 77 E urop hones , 15 exp ansion p ort networks de s cr i pt i o n , 2 Ex p a n ...
Index 128 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 L LAN C-LAN , 56 c onnec tivity , 56 Gateway , 56 leaving messag es , 36 Long Hold R ec all , 19 M mailb oxe s, AUDIX , 11 7 makin g c a lls , 44 manag ement ca l l s , 10 0 p rop erty , 62 syste m , 65 messages , 36 , 11 7 announcements , ...
Index 129 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 rep orts , 71 historical , 101 manag em ent , 101 real-tim e , 101 r o o m n um be r s di a l i n g pl a n , 63 routing Call Ce nter c alls , 91 features , 85 S sec urity , 65 s e l f - a dm i n i st e r e d t e l e ph o ne s , 16 site , 69 ...
Index 130 DEFINITY Enterprise Communication s Server Rel ease 8.2 Overvi ew 555-233-0 02 Issue 1 Apri l 20 00 W W AN connec tivity , 11 W ind ows inte rfac e , 122 Wi r e l e s s , 124 work i ng fr om ho me , 38 X X -S tation M ob ility , 17 233002_1 .book Page 13 0 Mon day, Fe bruary 21 , 2000 8:28 AM ...
Lucent Technologies 8400のメーカーから受け取ることができるドキュメントは、いくつかのグループに分けられます。その一部は次の通りです:
- #BRANDの図面#
- 8400の取扱説明書
- Lucent Technologiesの製品カード
- パンフレット
- またはLucent Technologies 8400の消費電力シール
それらは全部重要ですが、デバイス使用の観点から最も重要な情報は、Lucent Technologies 8400の取扱説明書に含まれています。
取扱説明書と呼ばれる文書のグループは、Lucent Technologies 8400の取り付け説明書、サービスマニュアル、簡易説明書、またはLucent Technologies 8400のユーザーマニュアル等、より具体的なカテゴリーに分類されます。ご必要に応じてドキュメントを検索しましょう。私たちのウェブサイトでは、Lucent Technologies 8400の製品を使用するにあたって最も人気のある説明書を閲覧できます。
Lucent Technologies 8400デバイスの取扱説明書はどのようなものですか？
取扱説明書は、ユーザーマニュアル又は単に「マニュアル」とも呼ばれ、ユーザーがLucent Technologies 8400を使用するのを助ける技術的文書のことです。説明書は通常、全てのLucent Technologies 8400ユーザーが容易に理解できる文章にて書かれており、その作成者はその分野の専門家です。
Lucent Technologiesの取扱説明書には、基本的な要素が記載されているはずです。その一部は、カバー/タイトルページ、著作権ページ等、比較的重要度の低いものです。ですが、その他の部分には、ユーザーにとって重要な情報が記載されているはずです。
1. Lucent Technologies 8400の説明書の概要と使用方法。説明書にはまず、その閲覧方法に関する手引きが書かれているはずです。そこにははLucent Technologies 8400の目次に関する情報やよくある質問、最も一般的な問題に関する情報を見つけられるはずです。つまり、それらはユーザーが取扱説明書に最も期待する情報なのです。
2. 目次。Lucent Technologies 8400に関してこのドキュメントで見つけることができる全てのヒントの目次
3. Lucent Technologies 8400デバイスの基本機能を使うにあたってのヒント。 Lucent Technologies 8400のユーザーが使い始めるのを助けてくれるはずです。
4. トラブルシューティング。Lucent Technologies 8400に関する最も重要な問題を診断し、解決するために役立つ体系化された手続き
5. FAQ。よくある質問
6. 連絡先。一人では問題を解決できない場合に、その国におけるLucent Technologies 8400のメーカー/サービスへの連絡先に関する情報。
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