ページに移動 of 92
555-23 0-700 Comcod e 108383 837 Issue 4 June 1999 DEFINITY ® Enterprise Communications Server Release 7 Console Opera tions ...
Cop yri gh t 1999, Lu ce nt T echnologi es All Rights Reserved Prin ted in U . S.A . Not ic e Every effort was mad e to ensu re th at the in form a tion in thi s book was complet e and acc ura te at th e ti me of pr inti ng. However , infor matio n is subject to ch ange. Y our Responsibility for Y our System’ s Security T oll fraud is the un ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents iii Conten ts Contents iii 1 Introduction 1 ■ Conventi ons Used in This Do cument 2 ■ Security Measures 2 2 Understanding the Console Layout 5 ■ Physica l Layout of Y our Cons ole 5 Outside- Lines Butto ns Area 7 Call Ap pearanc ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents iv ■ Answer ing Calls for An other Par ty 34 Backing Up the Conso le Operato r 35 Routing Ca lls Th rough the Console Op erator 35 Coveri ng Calls from the C onsole 35 Forwar ding Al l Call s 36 Parking Cal ls 37 ■ Paging for Call ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents v U sing Visually Impair ed Attenda nt Servic e 63 5 Centralized Att endant Service 65 ■ Identify ing Differences in a CAS Envir onment 65 Using CA S-Assoc iated Tones 66 Using a CAS D ispla y 66 Using CA S Operati ng Procedu res 67 ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Contents vi ...
Introduc tion 1 1 DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 1 Introduc tion If you ar e a consol e operat or , this book is f or you! It is designed t o show you t he physica l layout o f your comput er , how to perform s tandard an d special ty functi ons, and how t o maintain and cl ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Introduc tion 2 Conve ntions Us ed in T his Docum ent 1 ■ Chapter 3 , ‘ ‘Oper ating the Console’’ contains step-by-st ep instr uctions f or placing calls, tran sfe rr in g c alls, pl ac ing call er s on h old, pl ac ing c onfere nce ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Introduc tion 3 Security Measure s 1 ■ Rerouti ng calls t o console operator s ■ Changing ba rrier c odes ■ Sending c alls to c onsole ope rators ■ Console op erator -c ontroll ed remote acce ss ■ Sending r eports t o console o perat ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Introduc tion 4 Security Measure s 1 ...
Unders tanding t he Cons ole Layou t 5 Physic al Lay ou t of Your Consol e 2 DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 2 Understa nding th e Conso le Lay out Y our console is a powerf ul communica tions too l. W ith i t, you functi on as a communic ations hu b by managing c alls and p ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 6 Physic al Lay ou t of Your Consol e 2 Figure No tes: Figure 1. 302A/B Console 1. Lamp T est Switch 8. Display 2. Handset 9. Select Button 3. Handset Crad le 10. V ol ume Control Buttons 4. Call Proce ssin ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 7 Physic al Lay ou t of Your Consol e 2 Figure No tes: Figure 2. 302C Console Outside-Li nes Buttons Area The outsi de-line s buttons area allows y ou to choose an outsid e line or can be dedicat ed for pag ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 8 Physic al Lay ou t of Your Consol e 2 ■ A W arning l amp that l ights when a predetermin ed number of outsid e lines are busy ■ A Co nt rol lamp indic atin g that an out s ide lin e is in use Figure 3 ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 9 Physic al Lay ou t of Your Consol e 2 Figure 4. Call Appearance Buttons and Lamps Dialing Keypad The dial ing key pad has seve ral butt ons and la mps used fo r proces sing cal ls or notify ing you o f ca ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 10 Physic al Lay ou t of Your Cons ol e 2 The call -appeara nce button s allow you to: ■ Cancel a call The CANCEL butto n allows you to abor t a call procedur e without disconne cting par ties who a re on ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 11 Physic al Lay ou t of Your Cons ol e 2 Features The fe atures a rea of your console allows you t o perfor m standard a nd special ty operati ons . Y our console is conf ig ured wit h fe at ure s pur cha ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 12 Physic al Lay ou t of Your Cons ol e 2 Figure 6. Feature Button Area The Display The alpha numeric di splay prov ides info rmatio n about cal lers, ca lled part ies, cal l status , and call feature s. Y ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 13 Physic al Lay ou t of Your Cons ol e 2 Figure 7. Display These dis play mode but tons are as follows: NOTE: Y our system manag er may change the funct ion of ea ch button. ■ NORMAL MODE (comes with eve ...
DEFINITY® Enterprise Communication s Server Re lease 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Cons ole Layou t 14 Physic al Lay ou t of Your Cons ol e 2 ■ NEXT MSG This but ton displ ays the nex t stored L WC message. If yo u are in Cov er Msg Rt mode, th e disp lay shows END OF MESSAGES or NEXT TO REPEA T . If yo ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 15 Physic al Lay ou t of Your Cons ol e 2 For inco m ing cal l s, the display shows the called party’ s name and extensi on. In the following sample, t he called part y is Liz V ia who i s at extensi on 432 ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 16 Physic al Lay ou t of Your Cons ol e 2 Y our system mana ger assi gns calli ng privileg es for all syst em users. A 2-digit number assigned b y your syst em manager , follo wed by a hy phen and 4-al pha ch ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 17 Physic al Lay ou t of Your Cons ol e 2 ■ Call st atus Call-st atus dis plays the phone call ’ s current st atus. Ta b l e 4 iden tifi es cal l stat u s ind i cato rs an d de sc rib es wh en the y oc c ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 18 Physic al Lay ou t of Your Cons ol e 2 NOTE: If your s ystem has Integra ted Services Dig i tal Network (I SDN) — Prim a ry Ra te Inte rface (PRI ), ref er to Chapter 4, ‘ ‘Using t he Features ’’ ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 19 Physic al Lay ou t of Your Cons ol e 2 Figure 8. Ringer V olume Control Area (enhanced console) The ringe r volume contr ol area h as an (up) but ton, a (dow n) button, and a SELECT button. T o adjust the ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 20 Physic al Lay ou t of Your Cons ol e 2 Figure 9. Selector Console Area Determining Extensi on Number Status Y ou can deter mine th e status of an exte nsion by pr essing th e two buttons necessa ry to comp ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 21 Physic al Lay ou t of Your Cons ol e 2 ■ If a st ation has the SAC feat ure acti ve and is b usy , the DXS/BLF lamps remain st eady unti l the st ation is no longer b usy . At that time, the la m p goes ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Unders tanding t he Console La yout 22 Physic al Lay ou t of Your Cons ol e 2 Call W a iting Ringback Low 15 times a minute with decreasi ng volume during the last 0.2 second A call is waiting a t the console and the ca lled pa rty has been not ...
Operati ng the C ons ol e 23 3 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 3 Operat ing the Console As a consol e operator , you spend the majority of y our day placing c alls, transf erring c alls, and putting caller s on hold. Y ou migh t also pl ace a conf erence call or handle co mmu ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 24 Activati ng the C onsole 3 Activating the Console Activat ing the co nsole refers t o prepari ng the cons ole for h uman control . T o activat e the console: 1. Plug in t he handset or the he adset. 2. Select one of ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 25 Trans ferring Call s to Outside N umbers 3 5. Select one of the follo wing opt ions: ■ Press t he RELEASE button as soon as th e call starts to ring. or ■ Announce t he call to the c alled party . — If th e ca ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 26 Placing Callers on Hol d 3 — If th e called part y declin es to talk t o the caller , pre ss the S PLIT button t o reconnect to t he calle r . Follow you r company’ s procedures for taki ng messages . Press t he ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 27 Answer ing Emergency Calls 3 T o use co nnect two or mor e parties: 1. Call int ernal or externa l party nu mber 1. 2. Press t he S TART bu tton. 3. Call the interna l or external p arty number 2. 4. Press t he S PL ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Operati ng the C ons ol e 28 Answer ing Emergency Calls 3 ...
Using the Featu res 29 Speed ing Up the C onsole 4 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 4 Using th e Features Y ou might fin d yourself working at an or ganizat ion that req uires you to know more tha n the st andard ope rating p rocedures out lined in the previous cha pter . For ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 30 Speed ing Up the C onsole 4 Example Phone call s to W idgets, Inc . exceed 300 per day . Pat scra mbles cons tan tly to meet the demand s of incoming call s. The syst em manager , Kelly Ra tlif fe, prog rams Auto Star t t ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 31 Handl ing Multi ple-Party Calls 4 Holding Calls Automati cally Y our console automatic ally places a call on hold when you answer another ca ll. Example W idgets, In c. is condu cting an i nfomerc ial on th eir self -clea ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 32 Handl ing Multi ple-Party Calls 4 Procedures T o place a c onference call : 1. Call int ernal or externa l party nu mber 1. 2. Press t he START button. 3. Call the interna l or external p arty number 2. 4. Press t he SPLI ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 33 Handl ing Multi ple-Party Calls 4 Example Robert Pl anter , vice pr esident of public relations, is on a conference c all with musician , Larry Browni ng, and sta nd-up comedi an, Cindy W ittner , to plan fo r a communit ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 34 Answer ing Calls for An other Party 4 Example Robert Pl anter , vice pr esident of public relations, is on a conference c all with musician , Larry Browni ng, and sta nd-up comedi an, Cindy W ittner , to plan fo r an upco ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 35 Answer ing Calls for An other Party 4 Backing Up t he Console Operat or Y our system mana ger can pr ogram your ov erflow ca lls to ring to one or more desi gnated phone. Example The market ing department j ust launc hed ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 36 Answer ing Calls for An other Party 4 Example W idgets, In c. takes gr eat pri de in provi ding human co ntact for all persons callin g customer service represent atives. The system mana ger , Kelly Ratl if fe, has progra ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 37 Answer ing Calls for An other Party 4 Example Bob Sist erkey , quali ty a ssu rance speci alis t at W idgets, Inc ., h ad to leav e the o f fice in a hur ry for a pe rsonal eme rgen cy . He is expect ing an impor tant pho ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 38 Paging fo r Called Parties 4 Example Rick Foylu nd, co mpany ar bitrato r , is away from his d esk when a call comes in fo r him. Pat pa ges Rick to tell hi m that he ca n call ext ension 54 32 to answer his call. Rick di ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 39 Paging fo r Called Parties 4 Example Rick Foylu nd, co mpany ar bitrato r , is away from his d esk when a call comes in fo r him. Pat pl aces the call on ho ld at one o f her 10 ca ll park e xtensions . Pat pages Rick to ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 40 Paging fo r Called Parties 4 ■ The outsi de line buttons to funct i on as paging butt ons or ■ A sequence of numbers o n your dial keypad th at serves as the pag i ng access c ode Example Rick Foylu nd, co mpany ar bi ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 41 Paging fo r Called Parties 4 Paging with V oice Paging When calle d parties are away from the ir phones, you can page them wit h loudspea ker paging by park ing their call then voice pagi ng them to t he extensi on where ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 42 Paging fo r Called Parties 4 Paging with Deluxe V oice Paging This fea ture combines cal l park an d loudspeaker pagi ng. Y ou can page a call er to call an extension or ca ll you. Y ou als o can add a pa ged party to an ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 43 Assi sting C allers w ith Speci al Tools 4 3. Press t he SPLIT button. 4. Press t he HOLD button. Unanswered pages return to you for fu rther assista nce. If t he allot ted time for paging a nnouncements ex pires du ring ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 44 Assi sting C allers w ith Speci al Tools 4 4. One of the following optio ns occurs: ■ The call automatic ally rings through when the bus y line becomes avail abl e. ■ If the line does not become av ailable within th e ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 45 Assi sting C allers w ith Speci al Tools 4 Procedures T o a ctiva te spli t-sw ap: 1. Press t he SPLIT-S W AP button. T o deactiv ate split-swap , do one of the fol lowing: 1. Press t he SPLIT button and all parties are j ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 46 Assi sting C allers w ith Speci al Tools 4 ■ Press t he SPLIT button. ■ Press t he RELEASE button. Overriding Diversion Feat ures Sometimes s ystem users diver t their incoming ca lls to anot her phone. For example, a ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 47 Assi sting C allers w ith Speci al Tools 4 Example Edward Murrow , W idgets, Inc . sal esma n, jus t f el l down a flight of s t airs bre aki ng his leg. T om Bronaw , who was nearby , call s the emer gency extensio n. As ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 48 Assi sting C allers w ith Speci al Tools 4 3. T he use r reco rds th e cr is is al ert in form ation . 4. The user pushes the NORMAL DISPLAY MODE butt on and the lamp turns off and the d isplay clea rs. Providing Emergenc ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 49 Assi sting C allers w ith Speci al Tools 4 Example Linda Mahon ey , W idgets, Inc. s pokespe rson, h as jus t suf f ered from a heart a ttack . T om Roberts, who works nearby , calls t he company’ s emer gency access t ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 50 Man agi ng Ou tsi de Lin es 4 Examples W idgets, In c. resear cher Su san Bealan is in a remote part of the w orld l ocating natural resources for manufactur ing envir onmentall y-safe bathtub c leanser . She needs to tal ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 51 Man agi ng Ou tsi de Lin es 4 Example In an ef fort to i ncrease t heir prof it marg ins, W idgets, Inc. i nstitut es a contr olled long-di stance ca lling pl an. Only thr ee customer service representati ves may use long ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 52 Using Features for Internal Use 4 ■ Special call st atus inf ormation ( designate d by MISCID in t his chapt er) Informat ion about the cha nging status of a call NOTE: Sometimes a b illing number displays for a calling ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 53 Using Features for Internal Use 4 These re strictions ove rride us er privi leges est ablished by your sys tem manager . T oll restr iction ca n be substi tute d for o utbound or s tati on-to- stat ion r estr icti ons by ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 54 Using Features for Internal Use 4 5. Select one of the follo wing option s: ■ If you he ar a confi rmation t one (3 shor t bursts of tone) , press th e RELEASE button. ■ If you h ear an in terce pt to ne (al terna tin ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 55 Using Features for Internal Use 4 Procedures T o use do n’t split: 1. Press t he DONT SPLIT butto n. 2. Dial the desired number . T o deactiv ate don’t s plit: 1. Press t he CANCEL button. T esting Phone System Compon ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 56 Using Features for Internal Use 4 ■ Activat e and deact ivate fu nctions associ ated with h unt groups . (Ask your system manager fo r more informat ion.) ■ Have tw o calls wait ing in your indiv idual call wait ing q ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 57 Using Features for Internal Use 4 3. Press t he NEXT button to advance to the ne xt name. 4. Select one of the follo wing option s: ■ Press t he MAKE CA LL b utton to call t he displa yed number . ■ If ente red name i ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 58 Using Features for Internal Use 4 Feature Name Leave W ord Calling Procedures T o store a m essage w hen a phon e is busy or a cal l goes una nswered: 1. Press t he START button. 2. Dial the desired extension . Called par ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 59 Using Features for Internal Use 4 Feature Name Messag e Retrieva l Procedures T o retr ieve messa ges: 1. Press t he COVER MSG RT button. Messag es displa y on the display . 2. Read messag es, if any , to the sys t em use ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 60 Using Features for Internal Use 4 Routing Calls Economically Y our system ca n route ou tgoing cal ls in th e most economical way based on th e time of day and the day of the week. Y our system manage r designat es one of ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 61 Using Features for Internal Use 4 Immediate Manual Override When you act i vate this opt ion, the curr ently activ e routing plan i s changed immedia tely to a new plan. The new plan re mains in ef fect unti l the ove rri ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 62 Using Features for Internal Use 4 Clocked Manual Override This opt ion lets you sp ecify the d ay and time to over ride the schedul ed T ime-of-Day rout ing plan . Y ou also ca n spec if y a dea ctivate day and time, or y ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 63 Using Features for Internal Use 4 2. Enter t he followi ng in the o rder shown: 1 throug h 7 (to specify t he day) 0000 thr ough 2359 (t o specify the hour) ■ Display s hows: ROUTE PLAN: x FOR: yyyy DEACT -TIME: zz: zz ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Using the Featu res 64 Using Features for Internal Use 4 NOTE: This feat ure requi res at lea st one speech pro cessor circuit pack to be install ed into a syst em p ort carrier , sin ce you can perform VIAS ca pabi li t ies with spee ch synthe ...
Central ized Attendan t Service 65 Ident ifying Dif ferences i n a CAS Environment 5 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 5 Centra lized Atte ndant S ervice Cent ralize d Att enda nt Ser vic e ( CAS ) allow s mu l ti-s w itch sy ste m s at m ore th an one loca tion to consoli date ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 66 Ident ifying Dif ferences i n a CAS Environment 5 Using CAS-Associated T ones In addit ion to the stan dard consol e tones, a CAS console h as the following call identi fication tones : Using a CAS Display In ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 67 Ident ifying Dif ferences i n a CAS Environment 5 Using CAS Operating Procedures Operati ng procedur es for CAS en vironments work simila rly to st andard environ m ents. Howev er , transfer ring calls , placi ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 68 Ident ifying Dif ferences i n a CAS Environment 5 Explain t o the cal ler that the calle d party cannot be reached. I f the caller wants to wa it, tran sfer the call agai n; then p r ess the REL EASE button. I ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 69 Ident ifying Dif ferences i n a CAS Environment 5 2. L isten for c a ll id en tifi ca tio n tone (if pr ovi de d by t he b ra nch) . 3. A nswe r t he call. 4. Select one of the follo wing option s: ■ Press t ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Central ized Attendan t Service 70 Ident ifying Dif ferences i n a CAS Environment 5 ■ Press t he CONFERENCE button ■ Press t he T RAN SFER button The tran sferred call d rops, or r emote hold de activat es. Single-Li ne Phone — Night Ser ...
Routin e Mainte nance 71 Testi ng th e Cons ole 6 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 6 Routine Maintenance Routine t esting a nd cleani ng for your console is qu ite simple. This chapter provide s step-by- step pro cedures for tes ting your console, de scribes cleaning procedur ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Routin e Mainte nance 72 Clean ing Your Console 6 T o test t he display and la m ps on a 30 2C console: 1. Press t he POS BUSY and VOLUME UP butt on simulta neously . 2. When fi nished, pr ess POS BU S Y to place conso le back in servi ce Clean ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 73 Glossa ry and Abbr eviat ions GL Glossa ry and Abbrev iations A AAR Se e Automa tic Alter nate R o uting (AAR ) . Abbreviated Dialing (AD ) A feat ure tha t allows c allers to p lac e c alls b y d ialing just one or two d ig its. AAR Automat ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 74 Automatic Call Distribution (ACD) split A method of routing c alls of a similar ty p e among ag ents in a c all c enter. Also, a g rou p of extens ions that are s taffed b y ag ents trai ned to han d le a c er tai ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 75 T he c ommuni c ations system itself consists of a d ig ital c omp uter, soft ware, st orag e d evic e, and c arriers with sp ec ial har d ware to p erform the c onnec tions. A c ommunic ations syste m p rovid es ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 76 I inside call A c all p lac ed fr om one te lep hone to an other within the loc al c ommun ic ations system. Integrated Se rvices Digital Network (ISD N) A p ub lic or p rivate n etwork t hat p rovi d es end -to-e ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 77 N network A series of p oints, nod es, or statio ns c onnec ted b y c ommunic atio ns c hannels. P PBX P rivate b ranc h exc hang e PRI Se e P rimar y R ate Int erfac e (P R I) . Primary Rate Interface (PRI) A sta ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Glossary and Abbrev iations 78 single-line phon e A p hone served b y a single-line tip and ring c ircuit (mod els 500, 2500, 7101A, 7103A). split Se e AD . status lamp A g reen lig ht that sho ws the statu s of a c all ap p earanc e or a featu ...
Index 79 DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 IN Index Numerics 302A /B c o nsol e d iag r am , 6 302C console d iag ram , 7 A a bbr e v i a t e d di a l i n g , 30 s e e s pe e d di al i n g , 30 a cce s s i n g i n di v idu a l o pe r a t o r s , 55 ac tivating d on’t sp lit s ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 80 attend ant rec all , 32 see rec allin g the op erator , 32 attend ant serial c alling , 49 se e p la c ing a ser i es of c a lls , 49 auto st art , 24 , 29 auto mati c al tern ate r outin g and aut om ati c r o ute se lec tio n , 52 se ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 81 c all waiting warning , 11 c alled -p arty id entific ation , 15 c aller informa tion , 14 ca l l - h a n dl i n g bu t t o n s ca n ce l , 10 release , 10 start , 10 c alling other c onsole o p erators , 57 c alling p rivileg e id ent ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 82 d ialing keyp ad area , 9 d irec t extension selec tion (DX S ) , 19 di sp la y , 12 c alled -p arty id entific ation , 15 c aller information , 14 di a gr a m , 12 d on’t sp lit , 54 E emerg e nc y c all s , 27 emerg e nc y n otif i ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 83 L lamp -te st swit c h , 6 leave wo rd c alling , 57 leav ing mess ag es , 57 leavin g messag es , 57 loc king out the o p erator , 32 l ou ds pe a k e r pa gi n g , 41 pa gi n g wi t h v o i ce pa gi n g , 41 l o u ds pe a k e r pa gi ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 84 pa gin g w i t h v o i ce pa gi n g , 41 pa r k i n g ca l l s , 37 p lac ing a series of c alls , 49 p lac ing c alls on hold , 26 p lac ing remote-hold c alls , 68 po s a v a i l , 11 p osition a vailab le, see pos avail , 11 pr i n ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 85 timer b utton , 13 tones , 21 CAS -assoc iated tones , 66 transferri ng c a lls , 24 , 25 externa lly , 25 internally , 24 outsid e numbers , 25 transferri ng CAS c alls , 67 , 68 , 70 U user c alli ng p rivileg es , 16 usin g c al l w ...
DEFINITY® Enterprise Communication s Server Release 7 Console Operations 555-230-70 0 Issue 4 June 19 99 Index 86 ...
Lucent Technologies 7101Aのメーカーから受け取ることができるドキュメントは、いくつかのグループに分けられます。その一部は次の通りです:
- #BRANDの図面#
- 7101Aの取扱説明書
- Lucent Technologiesの製品カード
- パンフレット
- またはLucent Technologies 7101Aの消費電力シール
それらは全部重要ですが、デバイス使用の観点から最も重要な情報は、Lucent Technologies 7101Aの取扱説明書に含まれています。
取扱説明書と呼ばれる文書のグループは、Lucent Technologies 7101Aの取り付け説明書、サービスマニュアル、簡易説明書、またはLucent Technologies 7101Aのユーザーマニュアル等、より具体的なカテゴリーに分類されます。ご必要に応じてドキュメントを検索しましょう。私たちのウェブサイトでは、Lucent Technologies 7101Aの製品を使用するにあたって最も人気のある説明書を閲覧できます。
Lucent Technologies 7101Aデバイスの取扱説明書はどのようなものですか？
取扱説明書は、ユーザーマニュアル又は単に「マニュアル」とも呼ばれ、ユーザーがLucent Technologies 7101Aを使用するのを助ける技術的文書のことです。説明書は通常、全てのLucent Technologies 7101Aユーザーが容易に理解できる文章にて書かれており、その作成者はその分野の専門家です。
Lucent Technologiesの取扱説明書には、基本的な要素が記載されているはずです。その一部は、カバー/タイトルページ、著作権ページ等、比較的重要度の低いものです。ですが、その他の部分には、ユーザーにとって重要な情報が記載されているはずです。
1. Lucent Technologies 7101Aの説明書の概要と使用方法。説明書にはまず、その閲覧方法に関する手引きが書かれているはずです。そこにははLucent Technologies 7101Aの目次に関する情報やよくある質問、最も一般的な問題に関する情報を見つけられるはずです。つまり、それらはユーザーが取扱説明書に最も期待する情報なのです。
2. 目次。Lucent Technologies 7101Aに関してこのドキュメントで見つけることができる全てのヒントの目次
3. Lucent Technologies 7101Aデバイスの基本機能を使うにあたってのヒント。 Lucent Technologies 7101Aのユーザーが使い始めるのを助けてくれるはずです。
4. トラブルシューティング。Lucent Technologies 7101Aに関する最も重要な問題を診断し、解決するために役立つ体系化された手続き
5. FAQ。よくある質問
6. 連絡先。一人では問題を解決できない場合に、その国におけるLucent Technologies 7101Aのメーカー/サービスへの連絡先に関する情報。
Lucent Technologies 7101Aについてご質問がありますか？
次のフォームを使用してください
見つけた説明書を読んでもLucent Technologies 7101Aの問題を解決できない場合、下記のフォームを使用して質問をしましょう。ユーザーのどなたかがLucent Technologies 7101Aで同様の問題を抱えていた場合、その解決方法を共有したいと考えるかもしれません。