Manual Newland FM100

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  • Newland FM100 - page 1

    FM100 1D CCD Fixed Scan Engine Integration Guide Pre-release V ersion 20100824 ...

  • Newland FM100 - page 2

    nlscan.com Page 2 V ersion Description Date Pre-release Initial release 24-08-2010 Revisions ...

  • Newland FM100 - page 3

    Disclaimer © 1999-2008 by Newland Auto-ID T ech. Co., Ltd, All rights reserved. No part of this publication may be reproduced, transmitted, or used in any form or by any means, electrical or mechanical, without prior written permission from Newland Auto-ID. The material in this manual is subject to change without notice. All software, including fi ...

  • Newland FM100 - page 4

    nlscan.com Page I 请更换节标题 T able of Contents Content About this guide Introduction ................................................................................................................................................. 1 Graphic Notations .......................................................................................... ...

  • Newland FM100 - page 5

    nlscan.com Page II T able of Contents Communication Programming Introduction ................................................................................................................................................ 29 Serial Port Programming ..................................................................................................... ...

  • Newland FM100 - page 6

    nlscan.com Page III T able of Contents AIM 128 Code ID ............................................................................................................................... 50 Select Message Length ....................................................................................................................... 51 EAN-8 ............. ...

  • Newland FM100 - page 7

    nlscan.com Page IV T able of Contents ITF-6 .......................................................................................................................................................... 71 ITF-6 Code ID .................................................................................................................................... 7 ...

  • Newland FM100 - page 8

    nlscan.com Page V T able of Contents T ransmit Start & Stop Character......................................................................................................... 93 Select Message Length ....................................................................................................................... 94 Code 93 ............... ...

  • Newland FM100 - page 9

    nlscan.com Page 1 About this guide Introduction This FM100 1D CCD Fixed Scan Engine Integration Guide provides general instructions for OEM integration. Graphic Notations T ool – Handy item for a task. Attention – Important subject to be aware of or to avoid. T ips – Helpful information about a topic or a feature. Example – Illustration of ...

  • Newland FM100 - page 10

    nlscan.com Page 2 About this guide Newland Auto-ID Support Center If you have a problem with your equipment, contact the Newland Support Center in your region. Before call- ing, have the model number , serial number, and several of your barcodes at hand. Call the support Center from a phone near the scanning equipment so that the service person can ...

  • Newland FM100 - page 11

    nlscan.com Page 3 Getting to Start Introduction FM100 is a 1D barcode reader . Newland Auto-ID patented T M technology ensure FM100 fast image capture and accurate decoding. It provides the customer the best value. This chapter presents an overall picture of how to use FM100 step by step. Please have an FM100 handy . This chapter is recommended to ...

  • Newland FM100 - page 12

    nlscan.com Page 4 Getting to Start Unpacking Unpacking Unpack FM100 and accessories. Check with the packing list. Make sure that there is no damage or missing part(s). If any damage or missing parts, please keep the original package and contact your supplier for services. Outline of FM100 The figure below shows major components of FM100. FM100 Outl ...

  • Newland FM100 - page 13

    nlscan.com Page 5 Getting to Start Unpacking Data Interface Pin Function T ype Name 1 NC Null 2 NC Null 3 VCC P Power DC5V 4 TXD O Serial Port Output , RS232 5 RXD I Serial Port Input , RS232 6 NC Null 7 NC Null 8 GND P Ground 9 D- IO USB Data Signal 10 D+ IO PIN 1 PIN 10 Cable Slot ...

  • Newland FM100 - page 14

    nlscan.com Page 6 Getting to Start Communication Ports FM100 must connect to a Host to operate. A Host can be PC, POS, or any intelligent terminal with at least one of the following communication ports: USB, RS232, or PS/2. USB 1 、 RS232 2 、 RS232 port on Host : Please check the ports first to order the fitting cable. USB port on Host : ...

  • Newland FM100 - page 15

    nlscan.com Page 7 Getting to Start Connecting with USB Cable Insert USB Cable (RJ45 male head) into FM100 cable slot; 1 、 Insert USB Cable (USB male head) into Host ’ s (female) USB connector; 2 、 ...

  • Newland FM100 - page 16

    nlscan.com Page 8 Getting to Start Connecting with RS232 Cable Insert RS232 cable (RJ45 male head) into FM100 cable slot; 1 、 Insert RS232 cable (RS232 male head) into Host ’ s (female) RS232 connector; 2 、 Connect RS232 cable and the mains with power adapter; 3 、 ...

  • Newland FM100 - page 17

    nlscan.com Page 9 Getting to Start Decode Zones 42 ° 0 100 200 300 400 500 55mm Code 39(10mil) 315mm 65mm EAN-13(10mil) 250mm 95mm EAN-13(15mil) 310mm 60mm Code 128(10mil) 280mm 40mm Code 39(15mil) 430mm 40mm Code 128(15mil) 430mm ...

  • Newland FM100 - page 18

    nlscan.com Page 10 Getting to Start Specifications Performance Interface RS232, USB 1.1 Image Sensor CCD Resoluing 2500 Symbologies Code128, EAN-13, EAN-8, Code39, UPC-A, UPC-E, Codabar , Interleaved 2 of 5, ISBN/ISSN, Code 93, UCC/EAN-128, GS1 Databar , etc. Precision ≥ 5mil (Condition:PCS=0.9, testing code: Code 39) Light Source LED(622 nm - 62 ...

  • Newland FM100 - page 19

    nlscan.com Page 1 1 Getting to Start Dimensions of FM100 Unit FM100 T op V iew Figure 1. 5 0m m 6 0m m 2 6m m 1 2m m 1 0m m 9 m m 3 6m m 1 1 7 m m . M3 machine skew ...

  • Newland FM100 - page 20

    nlscan.com Page 12 Introduction There are 2 ways to program (configure) the Engine, Code Programming and Command Programming. Code Programming The Engine reads a set of specially encoded barcodes to program options and features. In the following sections, we will explain the options and features available and provide the barcodes to program them. T ...

  • Newland FM100 - page 21

    nlscan.com Page 13 General Programming General Programming T ools Code Programming ON Code Programming OFF Programming Notation Th is i s t he n ot ati on t o d is ab le th e Co de Pr og ra mmi ng . Th er e are 3 p ar ts of a no ta ti on : The barcode for Code Programming 1 、 The name of the options or features, such as Disable Code Programming. ...

  • Newland FM100 - page 22

    nlscan.com Page 14 General Programming General Programming T ools Code Programming ON Code Programming OFF Code Programming Re ad t he “ C od e Pro gr am min g ON ” bar co de to a ct iv ate “ Co de Pr og ra m- mi ng ” fun ct io n. Mo re t han o ne C ode P ro gra mm in g bar co de s can b e rea d to co nf ig ure t he E ngi ne . If a n opt io ...

  • Newland FM100 - page 23

    nlscan.com Page 15 General Programming Command Programming Commands under RS232 connection mean using 0x20-0x7D ( the displayable characters ) to express all commands information. Configuration State 1 、 The engine should be in configuration state when programming functions under RS232 connection. In the state, the engine would only accept an ...

  • Newland FM100 - page 24

    nlscan.com Page 16 General Programming Command Programming 3 、 Fl ow Ch ar t Non-Configuration State Configuration State Host sends “ $$$$ ” and receives “ @@@@ ” 5 seconds timeout , receives “ ^^^^ ” Host sends “ %%%% ” and receives “ ^^^^ ” Host sends commands , such as “ #XXXX ; ” Executing Commands Receives feedbac ...

  • Newland FM100 - page 25

    nlscan.com Page 17 General Programming General Programming T ools Code Programming ON Code Programming OFF Default Factory Default Read “ Load All Factory Default ” to reset all parameters to factory default. Applicable conditions: Us er o pti on s pr ogr am mi ng wr on g con fi gu rat io n le ads t o re adi ng m al- » fu nc ti on Fo rge t de ...

  • Newland FM100 - page 26

    nlscan.com Page 18 General Programming General Programming T ools Code Programming ON Code Programming OFF W orking Mode Shut Down 1 【 Pro CMD : 99900100 】 Deep Sleep 2 【 Pro CMD : 99900101 】 Sleep 3 【 Pro CMD : 99900102 】 T est Mode 4 【 Pro CMD : 99900103 】 Restart 【 Pro CMD : 99900104 】 Note: The 1 、 engine couldn? ...

  • Newland FM100 - page 27

    nlscan.com Page 19 General Programming General Programming T ools Code Programming ON Code Programming OFF Reading Mode Auto Mode First program the engine, then trigger it, the engine will start to scan. After a scan, the engine will not stop but start a new one automatically until another trigger . By default, the engine will not repeat reading a ...

  • Newland FM100 - page 28

    nlscan.com Page 20 General Programming General Programming T ools Code Programming ON Code Programming OFF Reading Mode Interval Mode After programming, the engine will start interval scan without trigger . The interval between two scans is fixed whether the scan is successful or not. The value of interval could be programmed by user and the defaul ...

  • Newland FM100 - page 29

    nlscan.com Page 21 General Programming General Programming T ools Code Programming ON Code Programming OFF Reading Mode Sensor Mode After programming, the engine will start to sense the environment without trigger . After a scan, it will stop and keep sensing to wait another illumination changing. In sensor mode, a trigger also can start a scan. Th ...

  • Newland FM100 - page 30

    nlscan.com Page 22 General Programming General Programming T ools Code Programming ON Code Programming OFF Reading Mode Continuous Mode 【 Pro CMD : 999001 14 】 Continuous Mode After programming, the engine will be in continuous mode without trigger . After a successful scan , the engine will be in waiting state until another scan, then wait ...

  • Newland FM100 - page 31

    nlscan.com Page 23 General Programming General Programming T ools Code Programming ON Code Programming OFF Reading Mode Delayed Sensor Mode After programming, the engine will start to sense the environment without trigger . There will be a delay before a scan. After a scan, it will stop and keep sensing to wait another illumination changing. In del ...

  • Newland FM100 - page 32

    nlscan.com Page 24 General Programming General Programming T ools Code Programming ON Code Programming OFF Reading Mode Command T riggered Mode After programming, when FM100 receives trigger sweep command from terminal ( e.g. PC ) or read "Start Analog T rigger" barcode, the engine will start to work. PS: If reading is successful, dat ...

  • Newland FM100 - page 33

    nlscan.com Page 25 General Programming General Programming T ools Code Programming ON Code Programming OFF Security Level Security Level 1 【 Pro CMD : 99900120 】 Security Level 2 【 Pro CMD : 99900121 】 Security Level 3 【 Pro CMD : 99900122 】 Security Level 4 【 Pro CMD : 99900123 】 The higher the value of Security Level is, t ...

  • Newland FM100 - page 34

    nlscan.com Page 26 General Programming General Programming T ools Code Programming ON Code Programming OFF Beeper No Beeper Output 【 Pro CMD : 99900130 】 High Frequency & Loud V olume 【 Pro CMD : 99900131 】 High Frequency & Medium V olume 【 Pro CMD : 99900132 】 High Frequency & Low V olume 【 Pro CMD : 99900133 】 ...

  • Newland FM100 - page 35

    nlscan.com Page 27 General Programming General Programming T ools Code Programming ON Code Programming OFF Others Start/Stop T emporary Mute Start T emporary Mute 【 Pro CMD : 99900040 】 Stop T emporary Mute 【 Pro CMD : 99900041 】 ...

  • Newland FM100 - page 36

    nlscan.com Page 28 Query Command Introduction After reading interrelated programming barcodes, the engine will feed information needed back to the Host to achieve the purpose of query . Query Product Information 【 Pro CMD : 99900300 】 Query Hardware V ersion 【 Pro CMD : 99900301 】 Query Product ID 【 Pro CMD : 99900302 】 Query Manu ...

  • Newland FM100 - page 37

    nlscan.com Page 29 Communication Programming Introduction Under RS232 connection the engine and the Host use the same communication parameters: baud rate, parity check, data bits select and stop bits select. ...

  • Newland FM100 - page 38

    nlscan.com Page 30 Serial Port Programming Communication Setup Baud Rate Under RS232 connection, the engine and the Host should set communication baud rate to the same to keep normal communication. Baud rate is the bits transmitted per second (8 bits per bytes). The engine and the Host must communicate at the same baud rate. The reader supports bau ...

  • Newland FM100 - page 39

    nlscan.com Page 31 Communication Programming Communication Programming T ools Code Programming ON Code Programming OFF Serial Port Programming Check No Check 【 Pro CMD : 99902120 】 Odd Check 【 Pro CMD : 99902121 】 Even Check 【 Pro CMD : 99902122 】 ...

  • Newland FM100 - page 40

    nlscan.com Page 32 Communication Programming Communication Programming T ools Code Programming ON Code Programming OFF Serial Port Programming Stop Bit 1 Stop Bit 【 Pro CMD : 99902131 】 2 Stop Bit 【 Pro CMD : 99902133 】 ...

  • Newland FM100 - page 41

    nlscan.com Page 33 Communication Programming Communication Programming T ools Code Programming ON Code Programming OFF Serial Port Programming Flow Control No Flow Control 【 Pro CMD : 99902140 】 ...

  • Newland FM100 - page 42

    nlscan.com Page 34 Communication Programming Communication Programming T ools Code Programming ON Code Programming OFF Serial Port Programming Data Bit 8 Data Bit 【 Pro CMD : 99902150 】 8 Data Bit, No Check, 1 Stop Bit 【 Pro CMD : 99902160 】 8 Data Bit, Even Check, 1 Stop Bit 【 Pro CMD : 99902161 】 8 Data Bit, Odd Check, 1 Stop Bi ...

  • Newland FM100 - page 43

    nlscan.com Page 35 Communication Programming Communication Programming T ools Code Programming ON Code Programming OFF Serial Port Programming 7 Data Bit 【 Pro CMD : 99902151 】 7 Data Bit, Even Check, 1 Stop Bit 【 Pro CMD : 99902166 】 7 Data Bit, Odd Check, 1 Stop Bit 【 Pro CMD : 99902167 】 7 Data Bit, Even Check, 2 Stop Bit 【 P ...

  • Newland FM100 - page 44

    nlscan.com Page 36 Communication Programming Communication Programming T ools Code Programming ON Code Programming OFF USB Programming USB V irtual Keyboard USB V irtual Keyboard 【 Pro CMD : 99902300 】 The engine will work under USB V irtual Keyboard Connection only when its RS232 param- eters are all factory default value, which are listed i ...

  • Newland FM100 - page 45

    nlscan.com Page 37 Communication Programming Communication Programming T ools Code Programming ON Code Programming OFF USB V irtual Keyboard Keyboard Layout No. 0 Chinese(Factory Default) 【 Pro CMD : 99902200 】 Nums Lock Nums Unlock 【 Pro CMD : 99902243 】 Character Delay The default value of Character delay time is 0ms. Chracter Delay ? ...

  • Newland FM100 - page 46

    nlscan.com Page 38 Data Format Introduction 1D barcodes could contain digits, letters and symbols, etc. 2D barcodes could contain more data, such as Chinese characters and other multi-byte characters. However , in reality , they do not and should not have enough information we need, such as barcode type, date and time of scan, delimiter , and so on ...

  • Newland FM100 - page 47

    nlscan.com Page 39 Data Format Data Format T ools Code Programming ON Code Programming OFF Pr ef ix Se qu en ce s CodeID+User Prefix+AIMID 【 Pro CMD : 99904010 】 User Prefix+CodeID+AIMID 【 Pro CMD : 9990401 1 】 ...

  • Newland FM100 - page 48

    nlscan.com Page 40 Data Format Data Format T ools Code Programming ON Code Programming OFF User Prefix User Prefix is added before barcode message. For example, if the user prefix is “ AB ” and the barcode message is “ 123 ” , the Host receives “ AB123 ” . Program User Prefix En ab le “ Pr og ra m Us er P re fi x ” . T he n pr og ra ...

  • Newland FM100 - page 49

    nlscan.com Page 41 Data Format Data Format T ools Code Programming ON Code Programming OFF AIM Prefix AIM (Automatic Identification Manufactures) defines AIM prefix for many standard barcode formats. The engine will add the identifier before the barcodes. And this identifier is the AIM Prefix. And please see Appendix to find the AIM ID list. Disabl ...

  • Newland FM100 - page 50

    nlscan.com Page 42 Data Format Data Format T ools Code Programming ON Code Programming OFF Code ID Prefix Besides AIM prefix, Code ID prefix can be used to denote barcode format and can be customized. The Code ID prefix MUST be one (1) or two(2) visible English letters, capital or small, only . No Code ID Prefix 【 Pro CMD : 99904040 】 Load Co ...

  • Newland FM100 - page 51

    nlscan.com Page 43 Data Format Data Format T ools Code Programming ON Code Programming OFF Program “ AGE ” as user suffix (The hex of “ AGE ” are0x41/0x47/0x45): 1. Read “ Code Programming ON ” 2. Read “ Program User Suffix ” 3. Read “ 4,1,4,7,4,5 ” in order 4. Read “ Save Programming ” 5. Read “ Code Programming OFF ” 6 ...

  • Newland FM100 - page 52

    nlscan.com Page 44 Data Format Data Format T ools Code Programming ON Code Programming OFF T erminal Program a W indows OS general line feed and carrage returen as terminal 1. Read “ Code Programming ON ” 2. Read “ Program T erminal ” 3. Read “ Set T erminal as 0x0D,0x0A and Enable Sending ” 4. Read “ Save ” 5. Read “ Code Program ...

  • Newland FM100 - page 53

    nlscan.com Page 45 Introduction Each type of barcode has its unique attribute. W ith the programming code, the engine will adjust to the changes of these attributes. Disabling reading of the symbols which do not apply will improve reading performance. Symbols ...

  • Newland FM100 - page 54

    nlscan.com Page 46 Symbols T ools Code Programming ON Code Programming OFF Code 128 Lo ad F act or y De fau lt Load Code 128 Factory Default 【 Pro CMD : 99910000 】 Enable/Disable Code 128 Enable Code 128 【 Pro CMD : 99910002 】 Disable Code 128 【 Pro CMD : 99910001 】 When the engine can not read Code 128, please read “ Enable Cod ...

  • Newland FM100 - page 55

    nlscan.com Page 47 Symbols T ools Code Programming ON Code Programming OFF Code 128 1D bar code Message Length should not exceed 255 bytes. If Max Message Length is less than Min Message Length, it means the engine will only support barcodes of the two lengths. If Max Message Length is equal to Min Message Length, the engine will only sup- port bar ...

  • Newland FM100 - page 56

    nlscan.com Page 48 Symbols T ools Code Programming ON Code Programming OFF UCC/EAN-128 Lo ad F act or y De fau lt Load UCC/EAN-128 Factory Default 【 P ro C MD : 99910100 】 Enable/Disable UCC/EAN-128 When the engine can not read UCC/EAN-128, please read “ Enable UCC/EAN-128 ” and try again. Enable UCC/EAN-128 【 Pro CMD : 99910102 】 D ...

  • Newland FM100 - page 57

    nlscan.com Page 49 Symbols T ools Code Programming ON Code Programming OFF UCC/EAN-128 1D bar code Message Length should not exceed 255 bytes. If Max Message Length is less than Min Message Length, it means the engine will only support barcodes of the two lengths. If Max Message Length is equal to Min Message Length, the engine will only sup- port ...

  • Newland FM100 - page 58

    nlscan.com Page 50 Symbols T ools Code Programming ON Code Programming OFF AIM 128 Load Factory Default Load AIM 128 Factory Default 【 P ro C MD : 99910200 】 Enable/Disable AIM 128 When the engine can not read AIM 128, please read “ Enable AIM 128 ” and try again. Enable AIM 128 【 Pro CMD : 99910202 】 Disable AIM 128 【 Pro CMD : ...

  • Newland FM100 - page 59

    nlscan.com Page 51 Symbols T ools Code Programming ON Code Programming OFF AIM 128 1D bar code Message Length should not exceed 255 bytes. If Max Message Length is less than Min Message Length, it means the engine will only support barcodes of the two lengths. If Max Message Length is equal to Min Message Length, the engine will only sup- port barc ...

  • Newland FM100 - page 60

    nlscan.com Page 52 Symbols T ools Code Programming ON Code Programming OFF EAN-8 Load Factory Default Load EAN-8 Factory Default 【 Pro CMD : 99910400 】 Enable/Disable EAN-8 Enable EAN-8 【 P ro C MD : 9991402 】 Disable EAN-8 【 P ro C MD : 99910401 】 EAN-8 Code ID Code ID Setting 【 Pro CMD : 99910416 】 Example of setting EAN-8 ...

  • Newland FM100 - page 61

    nlscan.com Page 53 Symbols T ools Code Programming ON Code Programming OFF EAN-8 2 Di gi ts Ad de nd a C od e 2 Di gi ts Ad de nd a C od e is the one to the right of an ordinary code. Disable 2 Digits Addenda Code 【 Pro CMD : 99910405 】 Enable 2 Digits Addenda Code 【 P ro C MD : 99910406 】 Only Read W ith 2 digits Addenda Code 【 P ro ...

  • Newland FM100 - page 62

    nlscan.com Page 54 Symbols T ools Code Programming ON Code Programming OFF EAN-8 EA N- 8 exp an d to EA N- 13 “ Do Not Expand to EAN-13 “ — keep original type and digits, do not expand. “ Expand to EAN-13 by Adding Leading 0s “ — expand to EAN-13 but keep code type. “ Expand Message and Convert to EAN-13 “ — expand code digits and ...

  • Newland FM100 - page 63

    nlscan.com Page 55 Symbols T ools Code Programming ON Code Programming OFF EAN-13 Lo ad F act or y De fau lt Load EAN-13 Factory Default 【 Pro CMD : 99910500 】 Di sa bl e/E na bl e EAN -1 3 Enable EAN-13 【 Pro CMD : 99910502 】 Disable EAN-13 【 Pr o CM D : 99910501 】 When the engine can not read EAN-13, please read “ Enable EAN-1 ...

  • Newland FM100 - page 64

    nlscan.com Page 56 Symbols T ools Code Programming ON Code Programming OFF EAN-13 Ch ec k Dig it T ransmit Check 【 Pro CMD : 99910504 】 Do Not T ransmit Check 【 Pro CMD : 99910503 】 EA N- 13 is fixed 13 digits barcode and the last digit is check digit. Check digit is a value caculated from all digits. It is used for checking if the all ...

  • Newland FM100 - page 65

    nlscan.com Page 57 Symbols T ools Code Programming ON Code Programming OFF 5 Digits Addenda Code 2 Digits Addenda Code 5 Digits Addenda Code is the one to the right of an ordinary code. 2 Digits Addenda Code is the one to the right of an ordinary code. Disable 5 Digits Addenda Code 【 P ro C MD : 99910510 】 Enable 5 Digits Addenda Code 【 P r ...

  • Newland FM100 - page 66

    nlscan.com Page 58 Symbols T ools Code Programming ON Code Programming OFF ISSN Load Factory Default Load ISSN Factory Default 【 Pro CMD : 99910600 】 Enable/Disable ISSN Enable ISSN 【 P ro C MD : 99910602 】 Disable ISSN 【 P ro C MD : 99910601 】 ISSN Code ID Code ID Setting 【 Pro CMD : 99910603 】 Example of setting ISSN Code ...

  • Newland FM100 - page 67

    nlscan.com Page 59 Symbols T ools Code Programming ON Code Programming OFF ISBN Load Factory Default Load ISBN Factory Default 【 Pro CMD : 99910700 】 Enable/Disable ISBN Enable ISBN 【 P ro C MD : 99910702 】 Disable ISBN 【 P ro C MD : 99910701 】 When the engine can not read ISBN, please read “ Enable ISBN ” and try again. ...

  • Newland FM100 - page 68

    nlscan.com Page 60 Symbols T ools Code Programming ON Code Programming OFF ISBN ISBN Code ID Code ID Setting 【 Pro CMD : 99910705 】 Example of setting ISBN Code ID to “ p ” (0x70) 1. Read Enable Code Programming barcode. 2. Read ISSN Code ID Setting barcode. 3. Read Following Barcodes: “ 7 ” , and “ 0 ” 4. Read Save barcode 5. Rea ...

  • Newland FM100 - page 69

    nlscan.com Page 61 Symbols T ools Code Programming ON Code Programming OFF UPC-E Lo ad F act or y De fau lt Load UPC-E Factory Default 【 P ro C MD : 9991 1000 】 Di sa bl e/E na bl e UPC -E Enable UPC-E 【 P ro C MD : 9991 1002 】 Disable UPC-E 【 P ro C MD : 9991 1001 】 When the engine can not read UPC-E, please read “ Enable UPC-E ...

  • Newland FM100 - page 70

    nlscan.com Page 62 Symbols T ools Code Programming ON Code Programming OFF UPC-E Check Digit UP C- E is fixed 8 digits barcode and the last digit is check digit. Check digit is a value caculated from all digits. It is used for checking if the all 8 digits are right. T ransmit Check 【 Pro CMD : 9991 1004 】 Do Not T ransmit Check 【 Pro CMD ? ...

  • Newland FM100 - page 71

    nlscan.com Page 63 Symbols T ools Code Programming ON Code Programming OFF 5 Digits Addenda Code 2 Digits Addenda Code Disable 5 Digits Addenda Code 【 Pro CMD : 9991 1010 】 Enable 5 Digits Addenda Code 【 Pro CMD : 9991 1011 】 Only Read W ith 5 digits Addenda Code 【 Pro CMD : 9991 1012 】 5 Digits Addenda Code is the one to the righ ...

  • Newland FM100 - page 72

    nlscan.com Page 64 Symbols T ools Code Programming ON Code Programming OFF UPC-E Tra ns mit D ef aul t “ 0 ” The first byte of UPC-E is default to “ 0 ” . UP C- E Exp an d to UP C- A Do Not Expand 【 Pro CMD : 9991 1015 】 Expand to UPC-A 【 Pro CMD : 9991 1016 】 Expand Message and Convert to UPC-A 【 Pro CMD : 9991 1017 】 Do ...

  • Newland FM100 - page 73

    nlscan.com Page 65 Symbols T ools Code Programming ON Code Programming OFF UPC-A Load Factory Default Load UPC-A Factory Default 【 P ro C MD : 9991 1100 】 Disable/Enable UPC-A When the engine can not read UPC-A, please read “ Enable UPC-A ” and try again. Enable UPC-A 【 Pro CMD : 9991 1102 】 Disable UPC-A 【 Pro CMD : 9991 1101 ? ...

  • Newland FM100 - page 74

    nlscan.com Page 66 Symbols T ools Code Programming ON Code Programming OFF UPC-A Check Digit UPC-A is fixed 13 digits barcode and the last digit is check digit. Check digit is a value caculated from all digits. It is used for checking if the all 13 digits are right. T ransmit Check 【 Pro CMD : 9991 1104 】 Do Not T ransmit Check 【 Pro CMD ? ...

  • Newland FM100 - page 75

    nlscan.com Page 67 Symbols T ools Code Programming ON Code Programming OFF 5 Digits Addenda Code 2 Digits Addenda Code Disable 5 Digits Addenda Code 【 Pro CMD : 9991 11 10 】 Enable 5 Digits Addenda Code 【 Pro CMD : 9991 11 1 1 】 Only Read W ith 5 digits Addenda Code 【 Pro CMD : 9991 11 12 】 5 Digits Addenda Code is the one to the ...

  • Newland FM100 - page 76

    nlscan.com Page 68 Symbols T ools Code Programming ON Code Programming OFF Interleaved 2 of 5 Load Factory Default Load Interleaved 2 of 5 Factory Default 【 Pro CMD : 9991 1200 】 Disable/Enable Interleaved 2 of 5 When the engine can not read Interleaved 2 of 5, please read “ Enable Interleaved 2 of 5 ” and try again Enable Interleaved 2 o ...

  • Newland FM100 - page 77

    nlscan.com Page 69 Symbols T ools Code Programming ON Code Programming OFF Interleaved 2 of 5 Check Digit Interleaved 2 of 5 may include Check Digit (not compulsory) following its barcode messages. If included, it could be the last digit. It verifies the barcode message. “ NO Check, T ransmit All ” means to read without check and transmit » al ...

  • Newland FM100 - page 78

    nlscan.com Page 70 Symbols T ools Code Programming ON Code Programming OFF Select Message Length It is used to program the valid reading length of Interleaved 2 of 5. The engine will send an error beep, if the decoded data length does not match the valid length. Interleaved 2 of 5 Message Length is defined by “ Min. Message Length ” and “ Max ...

  • Newland FM100 - page 79

    nlscan.com Page 71 Symbols T ools Code Programming ON Code Programming OFF ITF-6 ITF-6 is a fixed length 6 bytes Interleaved 2 of 5 barcode with check digit. Wh en e na bl ed , IT F- 6 pr ec ed es 6 -b yt e In te rl ea ve d 2 of 5 b ar co de . Load ITF-6 Factory Default 【 Pro CMD : 9991 1300 】 Disable ITF-6 User Selection 【 P ro C MD : 99 ...

  • Newland FM100 - page 80

    nlscan.com Page 72 Symbols T ools Code Programming ON Code Programming OFF ITF-14 ITF-14 is a fixed length of 14 bytes Interleaved 2 of 5 barcode with Check digit. By factory default, it is disabled. Wh en e na bl ed , IT F- 14 p re ce de s 14 -b yt e In te rl ea ve d 2 of 5 b ar co de . Load ITF-14 Factory Default 【 Pro CMD : 9991 1400 】 Dis ...

  • Newland FM100 - page 81

    nlscan.com Page 73 Symbols T ools Code Programming ON Code Programming OFF Deutshe14 Load Factory Default Load Deutshe14 Factory Default Deutshe14 Factory Default Factory Default 【 Pro CMD : 9991 1500 】 Disable/Enable Deutshe14 When the engine can not read Deutshe14, please read “ Enable Deutshe14 ” and try again If Deutsche 14 and ITF-14 ...

  • Newland FM100 - page 82

    nlscan.com Page 74 Symbols T ools Code Programming ON Code Programming OFF Deutshe12 Load Factory Default Load Deutshe12 Factory Default Deutshe12 Factory Default Factory Default 【 Pro CMD : 9991 1600 】 Disable/Enable Deutshe12 When the engine can not read Deutshe12, please read “ Enable Deutshe12 ” and try again. If Deutsche 12 and ITF-1 ...

  • Newland FM100 - page 83

    nlscan.com Page 75 Symbols T ools Code Programming ON Code Programming OFF COOP25 ( Japanese Matrix 25 ) Load Factory Default Load COOP25 Factory Default 【 P ro C MD : 9991 1700 】 Enable/ Disable COOP25 When the engine can not read COOP25, please read “ Enable COOP25 ” and try again. Enable COOP25 【 Pro CMD : 9991 1702 】 Disable ...

  • Newland FM100 - page 84

    nlscan.com Page 76 Symbols T ools Code Programming ON Code Programming OFF COOP25 ( Japanese Matrix 25 ) Check Digit COOP25 may include Check Digit (not compulsory) following its barcode messages. If included, it may be the last digit. It verifies the barcode message. “ NO Check, T ransmit All ” means to read without check and transmit » a ...

  • Newland FM100 - page 85

    nlscan.com Page 77 Symbols T ools Code Programming ON Code Programming OFF Select Message Length It is used to program the valid reading length of COOP25. The engine will send an error beep, if the decoded data length does not match the valid length. COOP25 Message Length is defined by “ Min. Message Length ” and “ Max. Message Length ” . C ...

  • Newland FM100 - page 86

    nlscan.com Page 78 Symbols T ools Code Programming ON Code Programming OFF Matrix 25( European Matrix 25) Lo ad F act or y De fau lt Load Matrix 25 Factory Default 【 P ro C MD : 99912000 】 Enable/ Disable Matrix 25 When the engine can not read Matrix 25, please read “ Enable Matrix 25 ” and try again. Enable Matrix 25 【 Pro CMD : 9991 ...

  • Newland FM100 - page 87

    nlscan.com Page 79 Symbols T ools Code Programming ON Code Programming OFF Matrix 25( European Matrix 25) Check Digit Matrix 25 may include Check Digit (not compulsory) following its barcode messages. If included, it may be the last digit. It verifies the barcode message. “ NO Check, T ransmit All ” means to read without check and trans- » mit ...

  • Newland FM100 - page 88

    nlscan.com Page 80 Symbols T ools Code Programming ON Code Programming OFF Select Message Length It is used to program the valid reading length of Matrix 25. The engine will send an error beep, if the decoded data length does not match the valid length. Matrix 25 Message Length is defined by “ Min. Message Length ” and “ Max. Message Length ? ...

  • Newland FM100 - page 89

    nlscan.com Page 81 Symbols T ools Code Programming ON Code Programming OFF Industrial 25 Load Factory Default Load Industrial 25 Factory Default 【 P ro C MD : 99912100 】 Enable/ Disable Industrial 25 When the engine can not read Industrial 25, please read “ Enable Industrial 25 ” and try again. Enable Industrial 25 【 Pro CMD : 9991210 ...

  • Newland FM100 - page 90

    nlscan.com Page 82 Symbols T ools Code Programming ON Code Programming OFF Industrial 25 Check Digit Industrial 25 may include Check Digit (not compulsory) following its barcode messages. If included, it may be the last digit. It verifies the barcode message. “ NO Check, T ransmit All ” means to read without check and trans- » mit all bytes in ...

  • Newland FM100 - page 91

    nlscan.com Page 83 Symbols T ools Code Programming ON Code Programming OFF Select Message Length It is used to program the valid reading length of Industrial 25. The engine will send an error beep, if the decoded data length does not match the valid length. Industrial 25 Message Length is defined by “ Min. Message Length ” and “ Max. Message ...

  • Newland FM100 - page 92

    nlscan.com Page 84 Symbols T ools Code Programming ON Code Programming OFF Standard 25 Load Factory Default Load Standard 25 Factory Default 【 P ro C MD : 99912200 】 Enable/ Disable Standard 25 When the engine can not read Standard 25, please read “ Enable Standard 25 ” and try again. Enable Standard 25 【 Pro CMD : 99912202 】 Disabl ...

  • Newland FM100 - page 93

    nlscan.com Page 85 Symbols T ools Code Programming ON Code Programming OFF Standard 25 Check Digit Standard 25 may include Check Digit (not compulsory) following its barcode messages. If included, it may be the last digit. It verifies the barcode message. “ NO Check, T ransmit All ” means to read without check and trans- » mit all bytes includ ...

  • Newland FM100 - page 94

    nlscan.com Page 86 Symbols T ools Code Programming ON Code Programming OFF Select Message Length It is used to program the valid reading length of Standard 25. The engine will send an error beep, if the decoded data length does not match the valid length. Standard 25 Message Length is defined by “ Min. Message Length ” and “ Max. Message Leng ...

  • Newland FM100 - page 95

    nlscan.com Page 87 Symbols T ools Code Programming ON Code Programming OFF Code 39 Load Factory Default Load Code 39 Factory Default 【 P ro C MD : 99912400 】 Enable/Disable Code 39 When the engine can not read Code 39, please read “ Enable Code 39 ” and try again Enable Code 39 【 Pro CMD : 99912402 】 Disable Code 39 【 Pro CMD : ...

  • Newland FM100 - page 96

    nlscan.com Page 88 Symbols T ools Code Programming ON Code Programming OFF Code 39 When “ Check, Do not T ransmit Check digit ” is enabled and barcode message length minus one is less than Min Message Length, it will lead to error beep. E.g. : Reading a 4-byte (include check byte) Code 39 with the Min Message Length being 4 bytes and “ Chec ...

  • Newland FM100 - page 97

    nlscan.com Page 89 Symbols T ools Code Programming ON Code Programming OFF Code 39 T ransmit Start & Stop Character Code 39 has one "*" before and another after digits as Start & Stop Character . T ransmission of “ * ” can be selected. T ransmit Both “ * ” 【 Pro CMD : 99912407 】 T ransmit Neither “ * ” 【 Pro CM ...

  • Newland FM100 - page 98

    nlscan.com Page 90 Symbols T ools Code Programming ON Code Programming OFF Code 39 Select Message Length Code 39 Message Length is defined by “ Min. Message Length ” and “ Max. Message Length “ .It is used to program the valid reading length of Code 39. The engine will send an error beep, if the decoded data length does not match the valid ...

  • Newland FM100 - page 99

    nlscan.com Page 91 Symbols T ools Code Programming ON Code Programming OFF Codabar Load Factory Default Load Codabar Factory Default 【 Pro CMD : 99912500 】 Enable/Disable Codabar When the engine can not read Codabar , please read “ Enable Codabar ” and try again. Enable Codabar 【 Pro CMD : 99912502 】 Disable Codabar 【 Pro CMD : ...

  • Newland FM100 - page 100

    nlscan.com Page 92 Symbols T ools Code Programming ON Code Programming OFF Codabar When “ Check, Do not T ransmit Check digit ” is enabled and barcode message length minus one is less than Min Message Length, it will lead to error beep. E.g. : Reading a 4-byte (include check byte) Codabar with the Min Message Length being 4 bytes and “ Chec ...

  • Newland FM100 - page 101

    nlscan.com Page 93 Symbols T ools Code Programming ON Code Programming OFF Codabar T ransmit Start & Stop Character Do Not T ransmit Both Start & Stop Character 【 Pro CMD : 99912506 】 Use ABCD/ABCD As Start & Stop Character 【 Pro CMD : 99912510 】 Use abcd/abcd As Start & Stop Character 【 Pro CMD : 99912512 】 T rans ...

  • Newland FM100 - page 102

    nlscan.com Page 94 Symbols T ools Code Programming ON Code Programming OFF Codabar Select Message Length Codabar Message Length is defined by “ Min. Message Length ” and “ Max. Message Length “ .It is used to program the valid reading length of Codabar . The engine will send an error beep, if the decoded data length does not match the valid ...

  • Newland FM100 - page 103

    nlscan.com Page 95 Symbols T ools Code Programming ON Code Programming OFF Code 93 Load Factory Default Load Code 93 Factory Default 【 P ro C MD : 99912600 】 Enable /Disable Code 93 When the engine can not read Code 93, please read “ Enable Code 93 ” and try again. Enable Code 93 【 Pro CMD : 99912602 】 Disable Code 93 【 Pro CMD ? ...

  • Newland FM100 - page 104

    nlscan.com Page 96 Symbols T ools Code Programming ON Code Programming OFF Code 93 When “ Check, Do not T ransmit Check digit ” is enabled and barcode message length minus one is less than Min Message Length, it will lead to error beep. E.g. : Reading a 4-byte (include check byte) Code 93 with the Min Message Length being 4 bytes and “ Chec ...

  • Newland FM100 - page 105

    nlscan.com Page 97 Symbols T ools Code Programming ON Code Programming OFF Select Message Length It is used to program the valid reading length of Code 93. The engine will send an error beep, if the decoded data length does not match the valid length. Code 93 Message Length is defined by “ Min. Message Length ” and “ Max. Message Length . ” ...

  • Newland FM100 - page 106

    nlscan.com Page 98 Symbols T ools Code Programming ON Code Programming OFF Code 1 1 Load Factory Default Load Code 1 1 Factory Default 【 P ro C MD : 99912700 】 Enable/ Disable Code 1 1 When the engine can not read Code 1 1, please read “ Enable Code 11 ” and try again. Enable Code 1 1 【 Pro CMD : 99912702 】 Disable Code 1 1 【 Pro ...

  • Newland FM100 - page 107

    nlscan.com Page 99 Symbols T ools Code Programming ON Code Programming OFF Code 1 1 Check Digit Code 1 1 may include Check Digit (not compulsory) following its barcode messages. If included, it may be the last one or two digits. It verifies the barcode message. “ NO Check, T ransmit All ” means to read without check and trans- » mit all bytes ...

  • Newland FM100 - page 108

    nlscan.com Page 100 Symbols T ools Code Programming ON Code Programming OFF Select Message Length It is used to program the valid reading length of Code 1 1. The engine will send an error beep, if the decoded data length does not match the valid length. Code 1 1 Message Length is defined by “ Min. Message Length ” and “ Max. Message Length ? ...

  • Newland FM100 - page 109

    nlscan.com Page 101 Symbols T ools Code Programming ON Code Programming OFF Plessey Load Factory Default Load Plessey Factory Default 【 P ro C MD : 99913000 】 Enable/ Disable Plessey When the engine can not read Plessey , please read “ Enable Plessey ” and try again. Enable Plessey 【 Pro CMD : 99913002 】 Disable Plessey 【 Pro CMD ...

  • Newland FM100 - page 110

    nlscan.com Page 102 Symbols T ools Code Programming ON Code Programming OFF Plessey Check Digit Plessey may include Check Digits (not compulsory) following its barcode messages. If included, they are the last two digit. They verifie the barcode message. “ NO Check, T ransmit All ” means to read without check and transmit » all bytes including ...

  • Newland FM100 - page 111

    nlscan.com Page 103 Symbols T ools Code Programming ON Code Programming OFF Select Message Length It is used to program the valid reading length of Plessey . The engine will send an error beep, if the decoded data length does not match the valid length. Plessey Message Length is defined by “ Min. Message Length ” and “ Max. Message Length ” ...

  • Newland FM100 - page 112

    nlscan.com Page 104 Symbols T ools Code Programming ON Code Programming OFF MSI-Plessey Load Factory Default Load MSI-Plessey Factory Default 【 P ro C MD : 99913100 】 Enable/ Disable MSI-Plessey When the engine can not read MSI-Plessey , please read “ Enable MSI-Plessey ” and try again. Enable MSI-Plessey 【 Pro CMD : 99913102 】 Disa ...

  • Newland FM100 - page 113

    nlscan.com Page 105 Symbols T ools Code Programming ON Code Programming OFF MSI-Plessey Check Digit MSI-Plessey may include Check Digit (not compulsory) following its barcode messages. If included, it may be the last one or two digits. It verifies the barcode message. “ NO Check, T ransmit All ” means to read without check and trans- » mit all ...

  • Newland FM100 - page 114

    nlscan.com Page 106 Symbols T ools Code Programming ON Code Programming OFF Select Message Length MSI-Plessey Message Length is defined by “ Min. Message Length ” and “ Max. Message Length ” .It is used to program the valid reading length of MSI-Plessey . The engine will send an error beep, if the decoded data length does not match the vali ...

  • Newland FM100 - page 115

    nlscan.com Page 107 Symbols T ools Code Programming ON Code Programming OFF GS1 Databar Load Factory Default Load GS1 Databar Factory Default 【 P ro C MD : 99913200 】 Enable/ Disable GS1 Databar When the engine can not read GS1 Databar, please read “ Enable GS1 Databar ” and try again. Enable GS1 Databar 【 Pro CMD : 99913202 】 Disab ...

  • Newland FM100 - page 116

    nlscan.com Page 108 Appendix Factory Default List Parameters Factory Default Remark General Programming Code Programming On Send Pro Code V alue Off W orking Mode Sensor Mode Reading a Barcode T ime Length 3s Range : 0-15s , 0 is infinite time. Interval Length 1s Range : 0-7.5s Sensitivity High Sensitivity E na ble d in S ens or M od e Securi ...

  • Newland FM100 - page 117

    nlscan.com Page 109 Appendix Factory Default List Parameters Factory Default Remark Symbol Code 128 Enable On Max Message Length 255 Min Message Length 1 UCC/EAN-128 Enable On Max Message Length 255 Min Message Length 1 AIM 128 Enable Off Min Message Length 1 EAN-8 Enable On Send Check Digit On Enable 2 Digits Addenda Code Off Enable 5 Digits Adden ...

  • Newland FM100 - page 118

    nlscan.com Page 1 10 Appendix Factory Default List ISSN Enable Off ISBN Enable Off Use 10 Digits Off UPC-E Enable On Send Check Digit On Enable 2 Digits Addenda Code Off Enable 5 Digits Addenda Code Off Only Read W ith 2 digits Addenda Code Off Only Read W ith 5 digits Addenda Code Off Expand to UPC-A Off Expand and Change T ype to UPC-A Off Send D ...

  • Newland FM100 - page 119

    nlscan.com Page 1 11 Appendix Factory Default List Deutsche 14 Enable Off Send Check Digit On Deutsche 12 Enable Off Send Check Digit On COOP 25(Japanese Matrix 25) Enable Off Check Off Send Check Digit Off Max Message Length 255 Min Message Length 6 No less than 4 Matrix 25(European Matrix 25) Enable On Check Off Send Check Digit Off Max Message L ...

  • Newland FM100 - page 120

    nlscan.com Page 1 12 Appendix Factory Default List Support Full ASCII On Max Message Length 255 Min Message Length 4 No less than 4 (including St ar t & St op C har ac te r) Codabar Enable On Check Off Se nd C hec k Di gi t Of f Se nd S tar t & St op Ch ar act er On AB CD /A BCD a s St art & S top C ha ra cte r On Ch oo se 1 In 4 AB CD ...

  • Newland FM100 - page 121

    nlscan.com Page 1 13 Appendix Factory Default List Max Message Length 255 Min Message Length 4 No less than 1 MSI-Plessey Enable Off Send Check Digit Off No Check On 1 Di gi t, MOD10 Check Off 2 Di gi ts, MOD10/MOD10 Check Off 2 Di gi ts, MOD10/MOD11 Check Off Max Message Length 255 Min Message Length 4 No less than 1 GS1 Databar Enable On Max Mess ...

  • Newland FM100 - page 122

    nlscan.com Page 1 14 Appendix AIM ID List Symbol AIM ID Possible AIM ID Modifiers(m) Code 128 ]C 0 UCC/EAN-128 ]C 1 AIM 128 ]C 2 IS BT 12 8 ]C 4 EAN-8 ]E 4 EAN-13 ]E 0 EAN-13 with Addon ]E 3 ISSN ]X 0 ISBN ]X 0 UPC-E ]E 0 UPC-E with Addon ]E 3 UPC-A ]E 0 UPC-A with Addon ]E 3 Interleaved 2 of 5 ]I m 0, 1, 3 ITF-6 ]I m 1, 3 ITF-14 ]I m 1, 3 Deutsche ...

  • Newland FM100 - page 123

    nlscan.com Page 1 15 Appendix Code ID List Symbol Code ID Code 128 j UCC/EAN-128 u AIM 128 f IS BT 12 8 t EAN-8 g EAN-13 d ISSN n ISBN B UPC-E h UPC-A c Interleaved 2 of 5 e ITF-6 r ITF-14 q Deutsche 14 w Deutsche 12 l COOP 25 ( Japanese Matrix 25 ) o Matrix 25(European Matrix 25) v Industrial 25 i Standard 25 s Code 39 b Codabar a Code 93 y Co ...

  • Newland FM100 - page 124

    nlscan.com Page 1 16 Appendix Appendix T ools Code Programming ON Code Programming OFF Digit Code It is must to read save after reading digit code. 0 【 Pro CMD :99900000】 1 【 Pro CMD :99900001】 2 【 Pro CMD :99900002】 3 【 Pro CMD :99900003】 4 【 Pro CMD :99900004】 5 【 Pro CMD :99900005】 6 【 Pro CMD :99900006】 ...

  • Newland FM100 - page 125

    nlscan.com Page 1 17 Appendix Digit Code 8 【 Pro CMD :99900010】 9 【 Pro CMD :99900011】 A 【 Pro CMD :99900012】 B 【 Pro CMD :99900013】 C 【 Pro CMD :99900014】 D 【 Pro CMD :99900015】 E 【 Pro CMD :99900016】 F 【 Pro CMD :99900017】 T ools Code Programming ON Code Programming OFF ...

  • Newland FM100 - page 126

    nlscan.com Page 1 18 Appendix Appendix T ools Code Programming ON Code Programming OFF Save and Abort In order to save the received data “ Save ” has to be read after data transition completed. If error occurs when reading data, the wrong data can be deleted and the setting up can be done again.. Eg, after a program code is received then ‘ 1 ...

  • Newland FM100 - page 127

    nlscan.com Page 1 19 Revisions V ersion Data Source Description Date Approved Pre-release version 20090826 ...

Manufacturer Newland Category Barcode readers

Documents that we receive from a manufacturer of a Newland FM100 can be divided into several groups. They are, among others:
- Newland technical drawings
- FM100 manuals
- Newland product data sheets
- information booklets
- or energy labels Newland FM100
All of them are important, but the most important information from the point of view of use of the device are in the user manual Newland FM100.

A group of documents referred to as user manuals is also divided into more specific types, such as: Installation manuals Newland FM100, service manual, brief instructions and user manuals Newland FM100. Depending on your needs, you should look for the document you need. In our website you can view the most popular manual of the product Newland FM100.

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A complete manual for the device Newland FM100, how should it look like?
A manual, also referred to as a user manual, or simply "instructions" is a technical document designed to assist in the use Newland FM100 by users. Manuals are usually written by a technical writer, but in a language understandable to all users of Newland FM100.

A complete Newland manual, should contain several basic components. Some of them are less important, such as: cover / title page or copyright page. However, the remaining part should provide us with information that is important from the point of view of the user.

1. Preface and tips on how to use the manual Newland FM100 - At the beginning of each manual we should find clues about how to use the guidelines. It should include information about the location of the Contents of the Newland FM100, FAQ or common problems, i.e. places that are most often searched by users in each manual
2. Contents - index of all tips concerning the Newland FM100, that we can find in the current document
3. Tips how to use the basic functions of the device Newland FM100 - which should help us in our first steps of using Newland FM100
4. Troubleshooting - systematic sequence of activities that will help us diagnose and subsequently solve the most important problems with Newland FM100
5. FAQ - Frequently Asked Questions
6. Contact detailsInformation about where to look for contact to the manufacturer/service of Newland FM100 in a specific country, if it was not possible to solve the problem on our own.

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