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Gateway E-9425R - page 1
® E-9425R Ser ver USER GUIDE ...
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Cont ents i Chapter 1: Checking Out Yo ur Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Contents ii Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Prev ent ing static electr icit y discharg e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Opening the serv er case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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iii www.gateway.com Beep c odes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 LED inf ormation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Diagnosti c LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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Contents iv ...
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CHAP TER 1 1 Checking Out Y our Gat e w a y Serv er • Fro n t • Bac k • Int eri or • Sys te m b o a r d • Hot -s w ap ba c kpl ane s • Get ting Help ...
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CHAPTER 1 : Checking Out Y our Gateway Server 2 Fro n t C ont r ol pa nel Bac k # Feat ure # Feature 1 2 USB ports 6 NIC st atus LED 2 Powe r b ut ton 7 Sys te m fa ul t L ED 3 ID butt on 8 Rese t bu tton 4P o w e r L E D 9N M I b u t t o n 5 ID LED Har d driv es Optical drive Co ntr ol panel SMIL module port Dual NI C connec t ors Server managemen ...
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www.gateway.com 3 Int erior # Fea t ur e # Fe at u re 1 Sys te m b o ar d 7 Slimline D VD/CD-R W combo d ri ve or DVD - RW d r ive 2 Syste m fan s 8 SA S/ SA T A ba ck pl an e 3 Fan bo a rd 9 ROMB batt ery back up 4 Hard drive bay s 1 0 Riser ca rd as sembly 5 SMIL mod ule (option al) 11 Powe r s u ppl y b ay 6 Control pa nel ...
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CHAPTER 1 : Checking Out Y our Gateway Server 4 S y st em boar d C onn ec t ors # Fea t ur e # Fe at u re 1 Rear dua l USB Port ( J3 5) 20 DIMM7 sock et (J2 4) 2 Seria l port (J3 1 ) 2 1 DIMM8 s oc k e t (J25) 3 ID LED (CR1 6) 22 Fa n po wer / fan ta ch c on ne cto r ( J9 9 ) 4 VG A port (J3 9) 2 3 Proces sor 1 (CP U1 ) soc k et 28 29 30 31 32 33 3 ...
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www.gateway.com 5 5 PS/2 mou se port (J1 5) 24 Proces sor 2 (CP U2) sock et 6 PS/2 k ey board port (J6) 2 5 Pr oces s or po w er connec t or (J2 8) 7 Serve r manage ment por t (J5 9) 26 SMIL conne ct or (J3 3) 8 Dual NI C connec t or (R J-45) (J1 4) 2 7 Main po w er connec t or (J5) 9 PCI-E e xpansion s lot (J4) 28 Internal USB port f or USB floppy ...
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CHAPTER 1 : Checking Out Y our Gateway Server 6 Hot -s w ap bac kplane s SA S/ SA T A b a c k p l a n e # Fea t ur e # Feat ure 1 IDE connector 7 SAS/SA T A hard drive c onnector 3 2 C ontro l panel U SB conn ect or (t o contr ol panel) 8 Co ntrol panel U SB connec t or (t o syste m bo ard) 3 SSI co nne ctor 9 JT A G connec t or 4 SA S/S A T A hard ...
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www.gateway.com 7 LED inf or mation See the f ollow ing table f or a des cri ption of this server’s LEDs and the inf ormation the y p r o v ide: LED Name Functio n Location Color De scri pti on ID Aid i n s erv er identificati on Co ntrol panel and back of syst em board Y ellow (f ront) Blue (back) On - Serv er ide ntif ication enabled S y st em ...
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CHAPTER 1 : Checking Out Y our Gateway Server 8 Ge t ting Help In addition to y our operating s y st em’ s documentation, y ou c an use the f ol low ing inf ormati on r es ourc e s t o hel p y ou us e y o ur se rv er . Serv er Co mpanion D V D Use t he Server Co mpan ion DVD t o acce ss fi le utilities, Window s Ser v er 200 3 dri vers, and docum ...
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CHAP TER 2 9 Set ting Up Y our Serv er • Set ting up the har dwar e • Prot ec ting fr om pow er s our ce pr oblems • Mounting y our ser v er into a cabine t • Starting y our server • Set ting up the operating sy stem • Initial hard w are se ttings ...
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CHAPT ER 2: Setting Up Your Server 10 Se t ting up the har dw are T o m a k e s ur e t h a t y o u r w o r k i ng e n v i r o n m e nt i s s a f e : • Us e a c lean, dry , f lat, stable s urf ace f or your s erver . Allo w at l east 6 i nche s at the back of the serv er f or cabling and air circ ulation. • Us e the instruc tions on your serv er ...
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www.gateway.com 11 Some surge pr ot ect ors and uninter ruptible po wer s upplies include s imple line- conditioning capabil ities . Unint err uptible po wer supplies Us e an uninterr uptible power supply (UPS) t o pr otec t y our server f r om data los s during a total pow er fai lure . A UPS use s a batt ery to k e ep y our server r unning tempor ...
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CHAPT ER 2: Setting Up Your Server 12 3 Align the slots in the back server r ails wit h the studs on t he side of the serv er , then engage the slots w it h the studs and slide the rail f or w ar d until it st op s. 4 Align t he loc king s c re w hol es in t he r ails wit h the thr eaded s c re w h ol es in t he se rve r , then instal l one locking ...
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www.gateway.com 13 6 Attac h one mounting nut t o eac h of the two back cabinet po sts wher e you plan t o install the server . 7 Hold t he serv er in plac e in the cabine t and s wing t he hing ed back rail mou nting bra ck ets into al ignment with the mounting nuts, then sec ure the bac k in place with tw o mounting scre ws (on e on e ach side ) ...
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CHAPT ER 2: Setting Up Your Server 14 8 Align the mounting scr ew hole s in the serv er handles with the f ront mounting nuts, then secure the f ront in pl ace with two mou nting s crew s (on e on each si de) . Installing the bez el T o install the bez el: 1 With t he server pulled out f r om the cabinet, alig n the holes in the hand le s with the ...
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Gateway E-9425R - page 21
www.gateway.com 15 3 Remov e t he bezel lo ck k e y s f r om the inside of the be z el, then in sert the le ft side o f the bezel into the lef t handle and s wing t he right side of the bez el in until it snap s int o place . 4 Whe n the be z el is in place , lock t he bez e l b y inser ti ng the k ey in t o the loc k in t he lo w er righ t corner ...
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CHAPT ER 2: Setting Up Your Server 16 Starting y our server Bef or e you start y our server f or t he first time: • Mak e sure that t he server and monitor ar e plugged into a pow er outlet or surge prot ec t or and th at t h e sur g e pr ot ect o r (i f y o u ar e u si ng one) is t urn ed on. • Make sure that a ll c abl es are con nected secur ...
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Gateway E-9425R - page 23
www.gateway.com 17 T ur ning of f your se rv er E very time you turn off y our serv er , first shut down the opera ting sy st em. Y ou may lose data if y ou do not follow t he correc t procedure . T o turn off th e ser ver: 1 Us e t he ins truc tions in th e oper ating s y s tem ’ s doc umentation or on line help t o shut dow n the operating sy s ...
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CHAPT ER 2: Setting Up Your Server 18 ...
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CHAP TER 3 19 Maintaining Y our Serv er • Caring f or y our server • Preparing f or sy stem r ecov er y • S yst em a dministration • Identify ing y our serv er • Updating the ba seboard management c ontr oller fi rmware • Usi ng you r S e r ver Comp a ni o n DVD ...
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CHAPT ER 3: M ain tain ing Yo ur Serv er 20 Car ing f or y our serv er T o ext end the lif e of your server : • B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . • When transpor ting your se rver , we recommend t hat you put it in the origin al pack aging mate ria ls. • K eep y our server and magnetic media aw a y fr om eq ...
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www.gateway.com 21 Cleani ng th e screen If your computer s c reen is an L CD monitor , use onl y a damp, sof t clot h t o clean it. Nev er spra y wate r d i rect ly onto the scre e n. - OR - If y our computer s c reen is not a f lat panel disp la y , us e a sof t c loth dampened with glas s c leaner to c lean the scr een. Nev er spra y cleaner dir ...
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CHAPT ER 3: M ain tain ing Yo ur Serv er 22 Server s ec ur ity Lo c k in g th e se r ve r T o lock the serv er: 1 Remo v e t he bezel lock k e ys fr om the inside of the bezel, then snap on the bez el. The handles must be in stalled f or t he be z el t o snap on . For instr uc tion s, see “I nstalling t he bez e l ” on page 1 4 . 2 Inser t th e ...
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www.gateway.com 23 Updating t he ba s eboar d management contr oller fi rmw a re The bas eboard man agement controller (BMC) pe rf or ms se v er al s yst em manag ement functions such a s: • Monitor ing server c omponents (FRU) and sensor data recor ds (SDR) (the inf ormation pro v ided depends on t he option select ed) • Managing non-volatile ...
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CHAPT ER 3: M ain tain ing Yo ur Serv er 24 To i n s t a l l A c r ob a t Re a d e r 7: • C lick the link f or Ac robat on the Doc umentation page. - OR - Run DocsReaderapp21279Setup.exe fr om t he Server Comp ani on DVD . Installing dr iv ers and progr ams Y ou can install dri v e rs an d pr og rams dir ec tl y ont o the se rv er b y u sing t ...
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www.gateway.com 25 Booting th e Serv er C ompa nion D VD By booti ng the Ser ver Compan ion DVD y ou can repair applications and driv ers or e xit t o the command prompt. T o b o o t t o t h i s D V D : 1 W it h y o ur se rv er tur n ed on , in s er t t he Server Comp anio n DV D in to th e DVD dr ive. 2 Restart your ser v er . A m essage ap pear s ...
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CHAPT ER 3: M ain tain ing Yo ur Serv er 26 ...
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CHAP TER 4 27 Installing C omponents • Preparing t o install compon ents • Pre venting static elec tric ity dischar ge • Opening the server ca se • Closi ng the ser ver case • Installing and remo ving d ri ve s • Installing memor y • Installing and remo ving P CI e xpans ion cards • Re p l a ci n g sys te m fa n s • R eplac ing or ...
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CHAPTER 4: Inst alling Components 28 Pr epar ing t o install components Selec ting a place t o w ork W o r k o n y o u r s e r v e r i n a n a r e a t h a t : • Is c l ean ( a v oi d du st y ar ea s). • Is a low- static en v ir onment (a v oid car pet e d area s) . • Has a stable surf ace on whic h t o s et y our serv er . • Has enough r oo ...
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www.gateway.com 29 • We ar a gr ounding wrist str ap (a v ailable at most elec tr onics st or es) and attac h it t o a bare metal part of the server . Y ou can also t ouch a bare metal surf ace on the back of the server with you r fing er . • A v oid static -cau sing surf a ces such as car pet ed f loors, pla stic, and packing f oam. • Av oid ...
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CHAPTER 4: Inst alling Components 30 7 Pres s do wn t he tw o blue r etaining c lips ( 1 ) on the s ides of t he t op f r ont cov er , then slide th e top fro nt cove r b ack (2 ) a nd li ft it off the se rve r . C l osi n g th e se r ver case T o close the ser ver case: 1 M a k e s u r e t h a t a l l o f t h e in t e r n a l c a b l e s a r e a r ...
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www.gateway.com 31 4 Re place the scr e w (2) to hold the rear top co v er in place. 5 R econnect t he power cor d(s) and all other cables. Installing and r emo vi ng dr i v e s Y our server’s basic configur ation includes one optical driv e and as many as f our S A T A or SAS hot -sw a p hard dri v es. An optional disk et t e dri v e can also be ...
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CHAPTER 4: Inst alling Components 32 5 L oo se n t he th umb sc r e w ( 1) holding t he r eta ining c l ip (2) again st th e side of the optical dr i v e , th en move the ret ai nin g cl ip away fro m th e d rive. 6 Push the op tica l driv e to the righ t to release the d ri v e f rom the driv e bay , then pu ll the driv e out of the ba y . 7 Unscr ...
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www.gateway.com 33 9 Slide t he new optical d r iv e int o the driv e bay , maki ng sure y ou align t he driv e with the r etainin g clip s on bot h side s of th e dri v e . 10 Pu sh t he r e taining c lip aga inst th e dri v e until sn ug, th en tight en t he t humb sc r e w t o hold the dri v e in place. 11 Connec t the 44-pin optical driv e cabl ...
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CHAPTER 4: Inst alling Components 34 3 P ull t he d ri ve ca rr i er s tr ai ght out of t h e se rv er . 4 If you ar e replac ing a hard driv e , remov e the f our sc re w s f rom t he botto m of the dri ve tr a y th at sec ure t h e old h ar d dr i v e to the tr a y , t h en r em o v e t he d r i v e f r om t he tr a y . 5 Using the f our s cr e w ...
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www.gateway.com 35 6 In se r t th e d i s kette d rive / a da p te r a sse m b ly i nto t he l e ft-h a nd h a rd d rive b ay , th en s e cur e i t with the thumbscrew that came with the kit. 7 C onn ec t a US B cabl e f r o m t he U SB fl opp y dri v e c onn ec t o r (J2 7) on t he s y st em boar d t o t he ba ck o f th e d is kette d rive. 8 F ol ...
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CHAPTER 4: Inst alling Components 36 Installing memor y Y our server supports eight 66 7 MHz fully-buff ered DIMMs (FB-DIMMs) t o pro vide up to a maximum of 3 2 GB w ith full y -buf f er ed suppor t. Suppor t ed DIMM si z e s inc lude 5 1 2 M B, 1 GB, 2 GB, and 4 GB. DIMMs must be lo w-prof ile or ultr a lo w-prof ile and cannot e x ceed 1 . 2” ...
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www.gateway.com 37 Mi rro rin g mo de : 4 512 M B 512 M B 512 M B 512 M B ---- 2 GB 1 G B 1 G B 1 G B 1 G B ----4 G B 2 GB 2 GB 2 GB 2 GB ---- 8 GB 4 G B 4 G B 4 G B 4 G B ----1 6 G B 512 M B - 512 M B - 512 M B - 512 M B - 2 GB 1 GB - 1 GB - 1 GB - 1 GB - 4 GB 2 GB - 2 GB - 2 GB - 2 GB - 8 GB 4 GB - 4 GB - 4 GB - 4 GB - 1 6 GB 8 512 M B 512 M B 51 ...
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CHAPTER 4: Inst alling Components 38 Spar ing mode For the spar ing mode , plea se f ollow the online spar e FBDIMM confi guration r equirements (in addition to general configur ation requirements) below : • Whe n onl y DIMM 1 and DIMM3 ar e be ing u s ed, t he y mu st be full y po pulat ed wit h du al-r ank FBDIMMs. • If DIMM1 and DIMM3, and D ...
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www.gateway.com 39 Installing and r emo vi ng P CI e xpansion car ds The sy st em board prov ides one 280-pin PCI-X/PCI-E x 8 expansion slot and one PCI -E x8 expansi on slot. T he P CI- X/P CI-E x8 e xpans ion slot (on the le f t side w hen v ie w ed f r om th e f r ont of t he s erver) can support one PCI- X 1 00MHz or one PCI-E x8 u sing th e ri ...
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Gateway E-9425R - page 46
CHAPTER 4: Inst alling Components 40 5 Pl ace the PC I ris er as sembl y on a stable , static -fr ee surf ace , t hen loos en t he sc re w ( 3) holding the card loc k in place . 6 Open the card l ock (4) , then pu ll out the PCI card (5) . If you are not replacin g the PC I card , insert t he slo t cover into t he b ack of th e riser ca rd assembly ...
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www.gateway.com 41 10 Insert t he new PCI card int o the ris er card, making sure an y connect ors e xt end thr ough the slot at the back of the ass embly and that the card is fully seat ed in the riser card. 11 C lo s e t he loc k t o hol d t he car d i n pla ce , then r ep lace th e s c re w tha t hol ds th e loc k c lo s ed. 12 P osition t he PC ...
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CHAPTER 4: Inst alling Components 42 T o replace the s y st em f a ns and the f an board : 1 F ollow th e instruc tions i n “Pre venting static elec tricity dis charge” on page 2 8 . Make sure that y ou turn of f the serv er , then unplug the powe r cord(s) and all other cables connect ed t o the ser ver . 2 F ollo w t he instr uc tio ns in “ ...
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www.gateway.com 43 10 Co nn ect th e 6- p in fa n t a ch ca bl es fro m the fa ns to th e fan ta ch c on n ecto rs o n the fa n bo ar d. 11 F ollo w t he instr uc tio ns in “C losing the ser v er case” on page 30 . R eplac ing or adding a pr oces sor T h e s e rv e r i s c om pa t ib le w i t h a s m an y a s t w o In t el ® Xeo n ™ 5 1 00 ( ...
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CHAPTER 4: Inst alling Components 44 6 Unlock the load le v er and lift it up ( 1) , then open the load plat e (2) to r elease t he proces sor . 7 L ift t he proc es sor out of the soc k e t (3) and place it in a static -free bag or ca s e f or st or age . 8 In se rt th e new pro cess or in to th e so cket, ma ki ng s ure tha t th e go ld tri an gl ...
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www.gateway.com 45 10 Place t he heat sink on t he installed proce ss or (2) , making sure that the locking tab on the so c k e t go e s t hr o ugh the hol e in t h e hea tsi nk. 11 Pu sh down t he heat sink retaining lev ers ( 3) and l oc k them under the retaining hooks on th e he at s ink s oc k et. 12 F ollo w t he instr uc tio ns in “C losin ...
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CHAPTER 4: Inst alling Components 46 If your s erver is only equipped with a single power suppl y , t he server must be tur ned off and the A C power cor d remo v ed bef ore r eplacing it. T o replac e a pow er suppl y module: 1 If your serv er is equipped w ith mor e than one power suppl y module, de ter mine which pow er supply module has f ailed ...
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Gateway E-9425R - page 53
www.gateway.com 47 4 R emo ve t he pow er distribution board cov er ( 1) b y pulling it out of the chas sis. 5 Disconnect the main po w er , CPU pow er , backplane power , I 2 C power , and mi dplane power cable s. S ee “S yst em board” on page 4 for t he location of the connec tors on the sy st em boar d. 6 Re mov e the sc r e w (2) holdin g t ...
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Gateway E-9425R - page 54
CHAPTER 4: Inst alling Components 48 5 Remove the screws (3 ) holdi ng the power c age in the chassis. 6 Slide t he po wer cage (4) tow ard the f ron t of the c ha ss is t o disenga ge the loc king tab s, t hen lif t the po wer cage out of th e cha s sis. 7 Place the new pow er cage in t o t he chassis, aligning t he cage with the locking tabs in t ...
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Gateway E-9425R - page 55
www.gateway.com 49 4 R emov e all of t he hot -s wap dr i ve carr iers f rom th e server and mak e note of whic h ba y you remo ve each dri ve f rom. F or instructions, s ee “R emo vi ng and installi ng a har d dri v e” on page 3 3 . 5 Re mov e the s ys t em fans and f an board b y f ollo wing the instruc tions in “R eplac ing s y st em fan s ...
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Gateway E-9425R - page 56
CHAPTER 4: Inst alling Components 50 R eplac ing t he R OMB bat t e r y pac k f or t he mezz anine RAID card T o replace the R OMB ba tt ery pa ck f or the m ezzanine RAID card: 1 F ollow th e instruc tions i n “Pre venting static elec tricity dis charge” on page 2 8 . Make sure that y ou turn of f the serv er , then unplug the powe r cord(s) a ...
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Gateway E-9425R - page 57
www.gateway.com 51 Installing and r emo vi ng an option al mezz anine boar d F or inf or mat ion on installi ng and r emo v ing t he option al mezz anine boar d, r ef er to t he Mezz anine Board U s er Guide . R eplac ing the CMO S bat t er y If t he s e rv e r c l oc k doe s n ot k eep t i me or t he s e t t in g s i n t he B IO S S et up u ti li ...
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Gateway E-9425R - page 58
CHAPTER 4: Inst alling Components 52 10 T urn on y our s erver , then pres s F2 at an y time af t er y ou s ee t he LEDs on y our k eyboar d f la sh or turn off . The BIO S Setup utility opens. 11 R est or e an y BIO S se t tings that y ou w rot e do wn in St ep 3 . 12 Sa v e all your s et tings and clo se the BIO S Setup utility . R eplac ing the ...
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Gateway E-9425R - page 59
www.gateway.com 53 3 R emo v e the s y st em f ans and fan cage b y f ollo w ing th e instr uc tions in “R eplac ing s y st em fan s” on pa g e 4 1 . 4 Remo ve t he PCI riser ass embly by f ollowing the ins t ructions in “Installing and removing PCI expansion car ds” on page 3 9 . 5 R emo ve the memory module s by f ollo w ing the instruc t ...
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Gateway E-9425R - page 60
CHAPTER 4: Inst alling Components 54 12 Tight en t he tw o s ys tem board thumb s cr ew s y ou loosened in St ep 8 . 13 Connec t the cables you remov ed in Step 7 14 Insta ll the mem ory by f ollowin g the instructio ns in “Installing memory” on page 36 . 15 Install the proce ss or and heatsink by f ol low ing the instruc tions in “R ep la c ...
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Gateway E-9425R - page 61
CHAP TER 5 55 Using the BIOS Setup Utility • Opening the BIO S Setup utility • Updating the BI O S • Re c ove ri n g th e B I OS • Res ett i n g th e B I OS • Updating and reco ve ring t he BMC ...
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Gateway E-9425R - page 62
CHAPTE R 5: Using the BIOS Setup U tility 56 Opening t he BIO S Se tup utility The BIO S Setup utility st ore s basi c set tings f or your serv er . Thes e set ti ngs include basic har dw are configuration, r es ource s et tings, and pas sw ord s ec urity . These s et tings are st ored and sa ved ev en when the pow er is off . T o open the BIOS Set ...
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Gateway E-9425R - page 63
www.gateway.com 57 R eco v er ing t he BIO S If you encounter a pr oblem while you are updating the BIOS, suc h as a pow er outage , the BIO S update ma y not be successful. If the sy st em continues to try to boot f rom the new , corrupted BIO S, y ou c an m an u all y r e co v er th e old BIO S s o y o u ca n try a not he r u pdat e. T o reco v e ...
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Gateway E-9425R - page 64
CHAPTE R 5: Using the BIOS Setup U tility 58 12 F ollo w t he instr uc tio ns in “C losing the ser v er case” on page 30 . 13 Plu g in the AC p owe r c ord s a nd tu rn on the ser ve r , th en veri fy th at the rec ove ry was succe ssf ul. Res e t t i n g t h e B I O S Y ou c a n us e t wo m eth o d s to c le a r al l B I OS S et u p se tt in g ...
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Gateway E-9425R - page 65
www.gateway.com 59 7 F ollo w t he instr uc tio ns in “C losing the ser v er case” on page 30 . 8 R econnect t he power cor ds and turn on the server . The BIO S is rese t. 9 T urn of f the serv er , then disconnect t he pow er cords and all ot her cables connect ed t o the ser ver . 10 F ollo w t he instr uc tio ns in “Opening the serv er ca ...
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Gateway E-9425R - page 66
CHAPTE R 5: Using the BIOS Setup U tility 60 Updating and r eco v er ing t he BMC Updating t he BMC f ir m w are To u p d a te t h e B M C f i r m wa r e : 1 Do wn lo ad th e B MC fi rmwar e z ip fi le from suppor t.gat e w a y .com . 2 R ea d t he r el ea s e no t e s f or th e fi r m w ar e u pdat e. 3 Fo llo w the instr uc tions on t he W eb sit ...
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Gateway E-9425R - page 67
www.gateway.com 61 8 F ollo w t he instr uc tio ns in “C losing the ser v er case” on page 30 . 9 Plug in the A C pow er cor ds and turn on the server f or nor mal use . ...
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Gateway E-9425R - page 68
CHAPTE R 5: Using the BIOS Setup U tility 62 ...
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Gateway E-9425R - page 69
CHAP TER 6 63 T r oubleshooting • T elephone support • T u t ori ng and training • Saf ety guidelines • Er ror messag es • T roubleshooting ...
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Gateway E-9425R - page 70
CHAPTER 6: Troublesh oot ing 64 T elephone suppor t Bef ore calling Gat ew a y C ust omer Care If you ha ve a tec hnical problem wit h your serv er , f ollow the se r ecommend ations bef ore contac ting Gate w a y C u st omer Care: • Ma k e su r e t ha t y our s erv er i s c on ne c t ed c or rec tl y t o a gr ound e d A C out le t t h at i s su ...
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Gateway E-9425R - page 71
www.gateway.com 65 T ut oring and tr aining Gat ew a y 's C u st omer Care pr of essionals cannot pr o vi de hardw a r e and sof tw are training. Inst ead, Gat ew a y r ecommends the f ollow ing training re sour ces. S af ety guideline s While tr oubl es ho oting your server , f ollow these saf ety gu idelin es: • Ne ver remo v e the t op pa ...
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Gateway E-9425R - page 72
CHAPTER 6: Troublesh oot ing 66 Boot messages Boot F ailure ... T his i s a gene r ic m es s age i ndi cat ing th e BI O S co ul d not boot f rom a par ticular de vi ce. T his mes sage is usuall y f ollow ed by other inf ormation concerning the dev ice . Invalid Boot Diskett e A disk et t e w as f ound in the dri v e , but it is not configured as a ...
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Gateway E-9425R - page 73
www.gateway.com 67 Seconda ry Mast er Dr i ve - A T API Incompatible Th e IDE/A T API de v ice con figur ed a s Secondary Ma st er f aile d an A T API compa tibility t est. This mes sage is typically displa y ed when the BIOS is trying to det ec t and configure IDE/A T AP I dev ices in POST . Seconda ry Sla ve Dr iv e - A T API Incompati ble Th e I ...
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Gateway E-9425R - page 74
CHAPTER 6: Troublesh oot ing 68 NVRAM Ignored The NVRAM data used to st or e Plug’ n’Pla y (PnP) data was not u sed f or s yst em configura tion in POST . NVRAM Bad The NVRAM data used to st or e Plug’ n’Pla y (PnP) data was not u sed f or s yst em configura tion in PO ST due t o a data error . Static R esource C onf lict T wo or mor e Stat ...
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Gateway E-9425R - page 75
www.gateway.com 69 Mi scel lane ous me ssa ges K e y board Error K e yboard is not pre sent or the hardw are is not r esponding when th e ke yboard contr oller is init ialized. K e y board/Inter fa ce Error K e yboard Contr oller f ailure . T his ma y indicate a pro blem with sy stem hardw ar e . S y st em Ha lted The sy st em has been hal t ed. A ...
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Gateway E-9425R - page 76
CHAPTER 6: Troublesh oot ing 70 • R emo ve t he t op panel b y f o llow ing t he instr uction s in “Op eni ng t he s erv er ca s e” on pa ge 29 , then mak e sur e that all cabl es in side the ca se ar e at tac hed sec u r el y . Also , mak e sur e that the colored cable edges are aligned correctl y and that t he connect ors do not miss an y p ...
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Gateway E-9425R - page 77
www.gateway.com 71 LED inf or mation See the f ollow ing table f or a des cri ption of this server’s LEDs and the inf ormation the y p r o v ide: LED Name Function Location Color Descr ipt io n ID Aid i n s erv er identificati on Co ntrol panel and back of syst em board Y ellow (f ront) Blue (back) On - Serv er ide ntif ication enabled S y st em ...
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Gateway E-9425R - page 78
CHAPTER 6: Troublesh oot ing 72 Diagnostic LEDs Th is s yst e m board p ro v ide s a se t of eigh t diagnos tic (P or t 80) LEDs . If you are tr ouble shooting y our syst e m, the se LEDs can help you deter mine where errors are taking place. If you are ex periencing problems wit h your server , op en t he case and check t hese LEDs (CR8 to CR1 5) ...
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Gateway E-9425R - page 79
www.gateway.com 73 The e ight diagnostic LEDs ar e di vided i nto tw o group s. LEDs f r om CR1 5-CR1 2 comprise one gr oup, and LEDs fr om CR1 1-CR8 comprise the other gr oup. The two gr oups repr es ent the two digits of the he x code. The CR1 5-CR1 2 gr oup stands f or the first digit and the CR1 1-CR8 gr oup stands for the se cond. In deter min ...
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Gateway E-9425R - page 80
CHAPTER 6: Troublesh oot ing 74 0 6 D o R / W t e st t o C H - 2 c o u n t r e g . I n i t i a l i z e C H - 0 a s s y s t e m t i m e r . I n s t a l l t h e POS T INT1Ch handler . E n able IRQ-0 in PIC f or syst em timer int errupt. T rap INT1 Ch v ec t or t o “PO S T INT1C hHa ndlerBloc k . ” 08 Initiali z e t he CP U. T h e B A T te st is b ...
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Gateway E-9425R - page 81
www.gateway.com 75 40 Dete ct diff erent de v ice s (para llel port s, ser ial por ts, and cop roce s sor in CP U , and s o on) succe ss full y inst alled in t h e sy st em and updat e the BD A, EB D A, and so on. 50 Programming the memo ry hole or a n y kind of imple mentation that needs an adjustment i n sy stem RAM siz e , if needed. 52 Up da te ...
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Gateway E-9425R - page 82
CHAPTER 6: Troublesh oot ing 76 Bootblock initialization code checkpoints Th e Bootbloc k initiali z ation code s e ts up the c hips e t, memory , and other components bef ore sy st em memor y is a vailable . The f ollowing table prov ides the diagnostic LED co de f or thes e chec kpoints and des cr ibe s the ty pe of checkpoints t hat ma y occ ur ...
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Gateway E-9425R - page 83
www.gateway.com 77 DIM code checkp oints Th e De v ice In itiali z ation Ma nager (DIM) gets contr ol at v ari ous time s during BIOS PO S T t o in itiali z e diff er ent sy st em bu se s. T he f ollow ing table des cr ibes t he main chec kpoints where the DIM module is a cces s ed. E B Di sab le A TAPI ha rdware. Ju mp bac k to che ckp oi nt E9. E ...
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Gateway E-9425R - page 84
CHAPTER 6: Troublesh oot ing 78 A CPI runtime checkpoints AC PI checkpoints are displa y ed when an ACPI-capable operating sy st em either enters or lea v es a sleep state . The f ol low ing tabl e des c ribe s th e ty pes of chec kpoints t hat ma y occ ur during A C P I slee p o r w ak e e v en ts: BIO S The set tings in the B IOS Setu p utility a ...
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Gateway E-9425R - page 85
www.gateway.com 79 • T u r n o f f y ou r s er v er , t h en r em o v e a l l h a r d d r i v es a n d pu sh t h e m i n a g a i n t o m a k e s u r e t h e dri v e s are seat ed corr ec tly . For instruc tions, s ee “R emo v ing a nd instal ling a h ar d dr i ve ” on page 3 3 . • If your server ha s been sub jec t ed t o static el ec tric ...
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Gateway E-9425R - page 86
CHAPTER 6: Troublesh oot ing 80 Monit or Y our server is r unning but there is no pictu re • Adjust the brightnes s and contrast control s to t he center position. • Mak e sure t hat the monitor is plugged in and turned on. If the monitor is turned on, the pow er LED should be lit. • C heck the port and cable f or bent or damaged pins. • Co ...
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Gateway E-9425R - page 87
AP P ENDI X A 81 Server Specifications • S yst em s pec ifications • S yst em board specif ications • En v iro nmental specif ications • Electr onic specif ications • Additional specifications ...
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Gateway E-9425R - page 88
APPENDIX A: Server Specifications 82 S y st em spec ifications S y st em boar d spec if ications Case size (H×W× L) 1 .7 0 × 1 5.79 × 2 9 . 5 8 inches (4.3 2 × 40 . 1 0 × 7 5. 1 4 cm) We ig h t 2 5 t o 3 7 l b s . ( 1 1 . 3 4 t o 1 6 . 7 8 K g ) Fa ns ■ Six d ual-rotor , m ulti-sp eed system fans Po rt s ■ PS/2 k ey boar d or mou s e (2) ...
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Gateway E-9425R - page 89
www.gateway.com 83 En v ir onmental spec if ications Th e f ollo w ing spec if ications iden tify maximum env ironmental condit ions. At no time should t he server run under conditions which v iolate the se spec ifications. Elec tronic spec ifications Memor y map St orag e PCIe x8 mezz anine boar d f or SAS HB A and RAI D suppor t. AC PI A CP I 2 . ...
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Gateway E-9425R - page 90
APPENDIX A: Server Specifications 84 Int e rr upts The f ol lowi ng table reflects a typic al configuration, but you can c hange thes e int errupts. U se t his inf ormation t o de t ermine how t o progr am eac h int errupt. C onnec t or p inouts Main power connector ( J8) Important If you di sable an ID E controlle r to free the interru pt f or tha ...
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Gateway E-9425R - page 91
www.gateway.com 85 Processor po w er con nect or (J6) VGA c o n n e c to r 8 P o w er good 9 Stand b y +5 V 10 + 12 V 11 +1 2 V 12 + 3 .3 V 13 +3.3 V 14 - 12 V 15 Ground 16 D C _ O N ( so f t o n /o f f ) 17 Ground 1 8 Gr ound 19 Ground 20 K e y 21 +5 V 22 +5 V 23 +5 V 2 4 Gr ound Pin Signal Nam e 1 Ground 2 Gro und 3 Ground 4 Gro und 5 +1 2 V 6+ 1 ...
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Gateway E-9425R - page 92
APPENDIX A: Server Specifications 86 Seria l port c onnec tor K ey board and Mouse connect ors 3 Blue (a nalog color s ignal B) 4 No conn ec tion 5 GND 6G N D 7 +5 V 8G N D 9 +5 V 10 G N D 11 No conne c tion 12 S D A 13 HSYNC (horiz ontal sy nc) 14 V SY N C ( v e r t i c a l sy n c ) 15 SCL Pin Signal Nam e Desc ription 1 DCD Data Carrie r Detect1 ...
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Gateway E-9425R - page 93
www.gateway.com 87 Ex te rn a l U S B co n n ec to r s I 2 C (SMBus) connector Addition al spec ifications F or mor e in f orm at io n a bou t y o ur s e rv er , su c h a s me m ory si z e , h ar d dr i ve si z e, a nd pr o ce s sor t y pe , v isit Gat e w a y’ s eS u pp o r t page at support.gat e w a y .com . Th e eS u p po r t pag e also ha s ...
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Gateway E-9425R - page 94
APPENDIX A: Server Specifications 88 ...
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AP P ENDI X B 89 BIOS Set tings ...
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APPENDIX B: BIOS Settings 90 If you e v er need to re stor e your BIOS se t tings, su c h as af t er a sys t em board change, a record of the set ting s will mak e the proce ss muc h easier . Y ou can print this appendix, then record y our custo m B IOS setti ng s on th e p rinto u t. On ly se ttin gs wh ich ca n b e ch ang ed are li sted . F or a ...
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Gateway E-9425R - page 97
www.gateway.com 91 Intel Speed Step™ T e c h Auto Disabled Memory Co nfigur ation Memory Perf ormance Mode Non-R edundant ■ Interlea ved ■ Single C hannel Mirror ■ Mirrors branch space ■ Between branch es Spar e ■ Rank/DIMM Spar ing T otal Me mory C ap ac ity Memory R edunda ncy Non-Re dundant Mirror Spar e DIMM 1 (Siz e) (Not Installed ...
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Gateway E-9425R - page 98
APPENDIX B: BIOS Settings 92 Prim ary IDE Sla v e (aut o-det ect ed) Selec ts IDE Co nfigur ation sub-me nu. Secondary IDE Ma st er (aut o-dete ct e d) Selec ts IDE Co nfigur ation sub-me nu. Secondary I DE Sla v e (aut o-det ect ed) Selec ts IDE Co nfigur ation sub-me nu. Thir d IDE Mast er (aut o-detec t ed) Selec ts IDE Co nfigur ation sub-me nu ...
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Gateway E-9425R - page 99
www.gateway.com 93 Seria l P ort 1 I RQ IRQ3 IRQ4 IRQ10 IRQ1 1 PS/2 K ey boar d Pre se nt PS/2 Mou se Present US B C onfigur ati on USB De vices En abl ed (L ist of US B de v ic es d et ect ed b y BIOS ) Le gacy U SB Supp ort Disabled Enabl ed Auto USB 2.0 Control ler Mo de FullSpe ed ( 1 2 Mbps) HiSpeed (480 Mbps ) BIOS EHCI Hand- Off Disabled Ena ...
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Gateway E-9425R - page 100
APPENDIX B: BIOS Settings 94 Lo w Pr ofile Ris er Slot ■ T op PCIe s lot Optio n ROM (enabled or disabled) ■ Bott om PCIe slot Optio n ROM (enabled or disabled) Boot Boot Set ting s Co nfigur ation Quick Boot Disabled Enabl ed Quiet Boot Disabled Enabl ed Bootup Num-L oc k D isab led Enabl ed POST Error Pause Disabled Enabl ed Boot De vice Pr i ...
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Gateway E-9425R - page 101
www.gateway.com 95 Admini str ator Pa ssw ord (Installed/N ot install ed) U ser P a ss w ord (I nstalled/ Not instal led) Ch an ge Ad mi ni st ra tor Pa ss wor d (Set or clear Admin pas sw o rd) User Acces s Le v el No Access Vi ew O nly Lim ite d F ull Acce ss Ch an ge Use r Pa sswo rd (S et o r clea r User password) Passwor d On Boot D isa ble d ...
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Gateway E-9425R - page 102
APPENDIX B: BIOS Settings 96 HSC F W R ev is ion (H SBP) Firmware re visi on of the Hotsw ap contr oller . N/A if not pres ent. Remot e Access Co nfigur ation Remot e Access Disabled Enabl ed Seri al P ort Numb er (Base addr es s a nd IRQ) CO M 1 Serial P ort Mode 1 1 5 200 8,n, 1 57 600 8,n, 1 1 9 200 8,n, 1 09600 8,n, 1 Flow Control None Hardware ...
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Gateway E-9425R - page 103
www.gateway.com 97 The f ollow ing second leve l subm enus ar e accessed f rom the submenu i ndicat ed in t he first col umn. Discar d C hanges Load Optimal Defaults Loa d Custo m D efaul ts Save C ust om Def ault s BIOS sub menu BIOS 2nd le v el submenu Settin g Val u e IDE Configuratio n Primary ID E Ma ster (All IDE dr iv es) (Be low is shown in ...
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Gateway E-9425R - page 104
APPENDIX B: BIOS Settings 98 S.M.A.R.T . Au to Disabled Enabl ed 32Bit D ata T r ansfer Disabled Enabl ed BIOS sub menu BIOS 2nd le v el submenu Settin g Val u e USB Configuratio n USB Mass St orage De vi ce Conf igura tion USB Mass St orage R ese t Delay 10 S ec 20 Sec 30 S ec 40 Sec De vi ce #1 O nly di spla y ed if a de v ice is de t ec ted. Inc ...
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AP P ENDI X C 99 L egal Inf ormation ...
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APPENDIX C : Legal Information 100 R egulat ory complian ce stat ements Unit ed Stat e s of America Fede ral C ommunications C ommission (FCC) Unintenti ona l emitter per FCC P a rt 1 5 FC C P art 1 5 Class A Stat em ent The serv er is designated as compl ying with C lass A r equirement s if it bare s the f ollowing te xt on the rating label: This ...
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Gateway E-9425R - page 107
www.gateway.com 101 For unique ident ification of the product configuration, please submit the 1 0-digit ser ial nu mber found on the product to the responsible party . This de vice complies wit h Part 1 5 of the FC C Ru les. Operation of this product is subjec t to the f ollowing two conditions: ( 1 ) th is de vice ma y not cau se harm ful int erf ...
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Gateway E-9425R - page 108
APPENDIX C : Legal Information 102 En v ir onmental inf or mation The product y ou have purchas ed cont ains extract ed natural res ources that have been used in the manufacturing process. T his prod uct may contain substa nces known to be hazardous t o the envir onment or to human he alth. T o prevent rel eases of ha rmfu l su bsta nces into the e ...
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Gateway E-9425R - page 109
AP P ENDI X D 103 S a fe t y I n fo r m a t i o n ...
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Gateway E-9425R - page 110
APPEND IX D: Safety Informa tion 104 Important s af ety inf ormation Y our Gat ewa y sy st em is designed and te sted t o meet the late st standards for sa fe ty of information tec hnology equipmen t. Howe v er , t o ensure saf e use of this product, it is important that the saf ety instructions mark ed on the product and in the documentation ar e ...
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Gateway E-9425R - page 111
105 Index Numerics 5.25 -inch dri ve locati on 2 A accessories safety precaut ions 104 ACPI runti me checkpoints 78 add-in card see card administ rator password 22 Adva nced menu BIOS Set up utili ty 56 B backplane 6 insta lling 48 SAS/ SATA 6 backplane battery replacing 50 baseboard management controller 23 battery locati on 4 replacing 51 trouble ...
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Gateway E-9425R - page 112
Index 106 fillin g emp ty drive b ays 35 findin g specif icatio ns 82 , 87 front pan el conn ector 4 G Gateway Custom er Care 64 Learning Libraries 65 Web addre ss 8 Web site 8 Gateway Systems Manager 21 H hard driv e indic ator 2 insta lling 33 LED indi cator 2 removing 33 troubleshoot ing 78 heat sin k insta lling 43 help telephone suppo rt 64 tu ...
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Gateway E-9425R - page 113
107 www.gateway.com static electri city 28 surge prot ectors 10 troubleshoot ing 80 uninte rrupti ble po wer su pply (UPS) 11 power cage, replacing 47 powe r distrib ution bo ard insta lling 46 power suppl y insta lling 45 manageabil ity conne ctor 4 uninte rruptib le 11 power-o n self-test 16 processo r heat sin k 43 insta lling 43 replacing 43 tr ...
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Gateway E-9425R - page 114
Index 108 keyboard 79 LED in for matio n 7 , 71 master boot record 79 memory 79 monito r 80 optical d rive 78 powe r 80 power source probl ems 10 processo r 80 safety guideli nes 65 techni cal support 64 tele phone su pport 64 video 80 turning off server 17 turning on server 16 U uninte rrupti ble po wer su pply (UPS) 11 upda ting t he BIOS 56 UPS ...
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Gateway E-9425R - page 115
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Gateway E-9425R - page 116
A MAN E - 9 42 5R USR GDE R3 05/07 ...
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